Title: Queen's Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Queen's Hotel Colonial hotel with 2 restaurants and free valet parking ![Garden](https://images.trvl-media.com/lodging/13000000/12370000/12367700/12367619/5918cee6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/13000000/12370000/12367700/12367619/8d6e6f53.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room](https://images.trvl-media.com/lodging/13000000/12370000/12367700/12367619/7f56bd1d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Café](https://images.trvl-media.com/lodging/13000000/12370000/12367700/12367619/a91f46e0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/13000000/12370000/12367700/12367619/bcc4ce81.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Queen's Hotel, in the city's heart, offers a peaceful garden and outdoor pool. Enjoy Chinese cuisine at two on-site restaurants and find unique souvenirs at the gift shop. Practical touches like free in-room WiFi, laundry facilities, and luggage storage make exploring hassle-free. 7.2 Good ## Popular amenities - Bar - Pool - Breakfast available - Room service - Air conditioning - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Oct 13 - Oct 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=12367619&PinnedHotelID=12367619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=12367619&PinnedHotelID=12367619&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 14 - Oct 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=12367619&PinnedHotelID=12367619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=12367619&PinnedHotelID=12367619&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=12367619&PinnedHotelID=12367619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=12367619&PinnedHotelID=12367619&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=12367619&PinnedHotelID=12367619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=12367619&PinnedHotelID=12367619&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/13000000/12370000/12367700/12367619/fda6bb08.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard King 7.0 Good 2 reviews ### Highlights Balcony Air conditioning Connecting rooms available TV Separate bedroom Ceiling fan Private bathroom Bidet - 240 sq ft - City view - Sleeps 3 - 1 King Bed OR 2 Single Beds ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/13000000/12370000/12367700/12367619/fda6bb08.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, City View ### Highlights Balcony Air conditioning Connecting rooms available TV Separate bedroom Ceiling fan Private bathroom Bidet - 215 sq ft - City view - Sleeps 2 - 2 Single Beds ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/13000000/12370000/12367700/12367619/fda6bb08.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room 10.0 Exceptional 2 reviews ### Highlights Balcony Air conditioning Connecting rooms available TV Separate bedroom Ceiling fan Private bathroom Bidet - 215 sq ft - City view - Sleeps 2 - 2 Single Beds and 1 King Bed ![Family Room | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/13000000/12370000/12367700/12367619/0a1a40ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Balcony Air conditioning Connecting rooms available TV Ceiling fan 2 bedrooms Private bathroom Bidet - 290 sq ft - 2 bedrooms - Lake view - Sleeps 4 - 2 King Beds ![Executive Suite | Living area | TV](https://images.trvl-media.com/lodging/13000000/12370000/12367700/12367619/ef7fcd9f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite 8.0 Very good 1 review ### Highlights Balcony Air conditioning Connecting rooms available TV Ceiling fan 2 bedrooms Private bathroom Bidet - 340 sq ft - 2 bedrooms - Lake view - Sleeps 4 - 2 King Beds ![Junior Double Room | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/13000000/12370000/12367700/12367619/7e20efc1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Double Room ### Highlights Balcony Air conditioning Connecting rooms available TV Separate bedroom Ceiling fan Private bathroom Bidet - 340 sq ft - Lake view - Sleeps 3 - 1 King Bed OR 2 Single Beds ![Superior Double Room | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/13000000/12370000/12367700/12367619/e0e337d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Balcony Air conditioning Connecting rooms available TV Separate bedroom Ceiling fan Private bathroom Bidet - Sleeps 2 - 1 King Bed OR 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKandy-Hotels-Queens-Hotel.h12367619.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKandy-Hotels-Queens-Hotel.h12367619.Hotel-Information) ## About the area Located in Kandy, Queen's Hotel is in the city centre. Royal Palace of Kandy and Bahirawakanda Vihara Buddha are local landmarks, and some of the area's activities can be experienced at Dhamma Kuta Vipassana Meditation Centre and Kadugannawa Tea Factory & Sales Center. New Ranweli Spice Garden and Royal Botanical Garden are also worth visiting. [Visit our Kandy travel guide](https://www.expedia.co.uk/Kandy.dx178045) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C7.29311%2C80.63852&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=HceE-5_yXxwaz6wJBzf6UJPyGcc=) D S Senanayake Veediya, Kandy ### What's nearby - Kandy Lake - 1 min walk - 0.0 miles - Temple of the Tooth - 3 min walk - 0.2 miles - Kandy Clock Tower - 5 min walk - 0.3 miles - Wales Park - 5 min walk - 0.3 miles - Royal Palace of Kandy - 5 min walk - 0.3 miles ### Getting around - Kandy Railway Station - 11 min walk - Colombo (CMB-Bandaranaike Intl.) - 161 min drive ### Restaurants - ‪World Of Spice - ‬4 min walk - ‪Balaji Dosai - ‬1 min walk - ‪The Empire Café - ‬1 min walk - ‪Pizza Hut - ‬1 min walk - ‪Cafe 1886 By Salgado Bakers - ‬4 min walk ## About this property ### Queen's Hotel Hotel in the city centre At Queen's Hotel, you can look forward to a terrace, shopping on-site and a garden. At the two on-site restaurants, enjoy breakfast, lunch, dinner and Chinese cuisine. Free in-room WiFi is available to all guests, along with a hair salon and laundry facilities. You'll also enjoy the following perks during your stay: - An outdoor pool and a children's pool - Free valet parking - Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and luggage storage - A 24-hour front desk, 3 meeting rooms and wedding services Room features All 91 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and safes. More conveniences in all rooms include: - Bathrooms with rainfall showers and bidets - TVs with cable channels - Balconies, electric kettles and ceiling fans ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/100000000/99900000/99891100/99891075/8e86f107.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Devon Rest Kandy - Parking included - Free WiFi - Restaurant - Breakfast available 9.6 Exceptional 7 reviews £45 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=99891075&PinnedHotelID=99891075&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/15000000/14840000/14836300/14836242/d7b3fe12.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sevana City Hotel Kandy Kandy - Pool - Free WiFi - Restaurant - Breakfast available 8.8 Excellent 529 reviews £35 includes taxes & fees 11 Nov - 12 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=14836242&PinnedHotelID=14836242&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/11000000/10450000/10442700/10442617/w3836h2155x4y4-bc302291.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Hotel Kandy Kandy - 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Air conditioning - Breakfast available 9.2 Wonderful 22 reviews £31 includes taxes & fees 14 Oct - 15 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=111906231&PinnedHotelID=111906231&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/14000000/13240000/13237600/13237573/efcaf140.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Casamara Kandy - Pool - Free WiFi - Restaurant - Air conditioning 8.4 Very good 85 reviews £44 includes taxes & fees 14 Oct - 15 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=13237573&PinnedHotelID=13237573&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/13000000/12330000/12323200/12323143/ada12527.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Earl's Regent Kandy Kandy - Pool - Parking included - Free WiFi - Restaurant 8.0 Very good 140 reviews £67 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=12323143&PinnedHotelID=12323143&HadPinnedHotel=true®ionId=-1&adults=2) ![3 bars/lounges, lobby lounge](https://images.trvl-media.com/lodging/2000000/1530000/1523200/1523191/0d4bc928.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Earl's Regency Kandy - Pool - Spa - Kids pool - Parking included 8.4 Very good 339 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=1523191&PinnedHotelID=1523191&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free valet parking on site ### Food and drink - Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 8 for adults and USD 4 for children - 2 restaurants - A bar/lounge ### Things to do - Children's pool - Outdoor pool - Shopping ### Family friendly - Children's pool - Laundry facilities - Outdoor pool - Separate bedroom ### Conveniences - 24-hour front desk - Free newspapers in lobby - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 3 meeting rooms - Business centre ### Outdoors - Barbecue grill - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - Banquet hall - Built in 1841 - Colonial architecture - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub or shower - Bidet - Free toiletries - Hair dryer (on request) - Private bathroom - Rainfall showerhead - Shampoo - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water - Limited room service - Minibar ### More - Air conditioning (climate-controlled) - Ceiling fan - Connecting rooms available - Desk - Iron/ironing board on request - Laptop workspace - Safe ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: 5:30 AM Early check-in subject to availability An early check-in fee will be charged Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately USD 8 for adults and from USD 4 for children - Airport shuttle fee: USD 75 per room (one-way) - Airport shuttle fee per child: USD 75 - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Queen's Hotel Kandy Queen's Kandy Queens Hotel Kandy Queen's Hotel Hotel Queen's Hotel Kandy Queen's Hotel Hotel Kandy ## Frequently asked questions ### Does Queen's Hotel have a pool? > Yes, this property has an outdoor pool and a children's pool. ### Is Queen's Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Queen's Hotel? > Valet parking is free at this property. ### What time is check-in at Queen's Hotel? > Check-in start time: 2 PM; check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Queen's Hotel? > Checkout is at noon. Late checkout is available for a fee (subject to availability). ### Does Queen's Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 75 per room applies. ### Where is Queen's Hotel located? > Located in the heart of Kandy, this hotel is within a 5-minute walk of Kandy Lake, Natha Devale and Wales Park. Temple of the Tooth and National Museum are also within 10 minutes. Kandy Railway Station is 11 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Queen's Hotel Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 34 8 - Good 67 6 - Okay 30 4 - Poor 16 2 - Terrible 14 ### 7.2/10 Cleanliness ### 7.6/10 Staff & service ### 6.6/10 Amenities ### 6.2/10 Property conditions & facilities ### 7.2/10 Eco-friendliness ### 8/10 Good #### Zein 25 Aug 2025 Liked: Cleanliness, staff & service, amenities Our stay was wonderful, we were lucky enough to have one of the newly renovated rooms at the hotel. The hotel staff were very polite and accommodating and the hotel is very centrally located - easy walk to the Temple of the Tooth Relic, eateries and shops. ##### Zein Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Peter Speed 14 Jul 2025 Liked: Cleanliness #### Victorian Experience A truely Victorian experience. The hotel has kept all its original charm while adding modern luxuries where needed. ##### Peter Speed Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### NIKOLAOS 8 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay Great Hotel ##### NIKOLAOS Stayed 1 night in Aug 2024 ### 8/10 Good #### martin 18 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities You must read-up on what to expect at the queen’s hotel. It may or may not be for you. It feels like stepping back in time. The place is a little shabby in places but if you want to have that feeling of living a bit of history it delivers. It’s an excellent location and the staff are all friendly and helpful. The pool offers a break from the noise of town and just generally- bring your ear plugs! We really enjoyed our stay. ##### martin Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Rathna 23 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities They went above and beyond to assist me with all my needs. If you’re traveling in the area, I cannot recommend this hotel enough! The staff is incredibly warm and accommodating, making your stay truly enjoyable. Everything about my experience was exceptional. ##### Rathna Stayed 1 night in Apr 2025 ### 10/10 Excellent #### David 13 Dec 2023 Liked: Cleanliness, staff & service, amenities Beautiful old hotel with great staff! Restaurant provided buffet meals at a reasonable price. ##### David Stayed 1 night in Dec 2023 ### 10/10 Excellent #### mallory 13 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good property in a very convenient and safe location. Very friendly and helpful staff. ##### mallory Stayed 1 night in Dec 2022 ### 8/10 Good #### Anne-Sofie 15 Dec 2024 Liked: Staff & service Disliked: Property conditions & facilities #### Charming but in need of renovation We like the charm of old colonial hotels and would recommend it because of the great location but you should no that a lot of things don't always work. Staff is very friendly and helpful. I saw the one room that has been renovated and it aas very nice with modern bathroom and still the room with colonial style. ##### Anne-Sofie Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Verified traveller 23 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good Convenient location. Just close to all main attraction and restaurants, such as the Temple of the Sacred Tooth Relic and Kandy lake. The hotel itself looks elegant and the maintenance is quite good. I especially enjoy the life that you can feel the living history of the hotel. It is also conformable to stay in the room. Good choice or stay here of you visit Kandy. ##### Verified traveller Stayed 2 nights in Oct 2024 ### 8/10 Good #### Line 26 Feb 2024 Liked: Cleanliness, staff & service, room comfort #### Amazing location Old historic hotel. Amazing location. Serviceminded staff. Downside; too many big tour groups use this hotel, so not so cosy, when you come as the only ones not part of a large group ![](https://a.travel-assets.com/ugc/hotel-reviews/52E6AAB6C93520509FBCBA17131B3F2FC53D813D1708917298370.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/630D735657C8754CAC280650437D7ABBC2D85EC41708917298121.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/D7C99A7FDE51A809F81120760CAEF814F95E7E131708917298481.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Line Stayed 1 night in Feb 2024 ### 8/10 Good #### Rodney 3 Jan 2023 Liked: Cleanliness, staff & service, amenities Very central. Very close to main attraction daladaha maligawa. ##### Rodney Stayed 1 night in Dec 2022 ### 8/10 Good #### hideyuki 17 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities Good for business because of WIFI condition. LIght control at the bed side is very convenient ##### hideyuki Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Christopher 16 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Historic Hotel in Kandy If you like historic hotels this is for you. In a perfect location by the lake and opposite the Temple of the Tooth. The interior takes you right back to the 19th Century with its wooden floors and antique bar. The dinning room is old fashioned with a good mix of western and Sri Lankan food. Staff are very helpful and friendly. Everything about this hotel is the opposite of a modern bland corporate hotel. Staying here is an experience. ##### Christopher Stayed 4 nights in Jan 2023 ### 4/10 Poor #### Alexander 12 Oct 2022 Liked: Staff & service Disliked: Property conditions & facilities Very tired and run down building and rooms. The bar was ok and the staff were friendly but I wouldn’t recommend staying here to anyone that I liked. ##### Alexander Stayed 1 night in Oct 2022 ### 2/10 Terrible #### Francois 31 Jan 2024 Disliked: Staff & service, property conditions & facilities This hotel is dirty….a rat come in my room during the night…and I saw another one in the hotel’s bar ##### Francois Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Jorn 20 Feb 2023 Liked: Cleanliness, staff & service #### Great old hotel Very nice old hotel with the best location in Kandy. One thing is bad - the lift. Its very old and people do not close the door after them. Then no-one can use the lift. Atmosphaire is fantastic. Staff is great. I always stay in Queens when I am in Kandy. ##### Jorn Stayed 1 night in Feb 2023 ### 6/10 Okay #### Kirsi 29 Jan 2024 Disliked: Cleanliness, staff & service, amenities Great surroundings. Lots of history. Unfriendly staff. The safely box didn't work ( somebody had taken the batteries). Nothing was done although I staff different staff members at least five times. ##### Kirsi Stayed 2 nights in Jan 2024 ### 6/10 Okay #### dominique 22 Feb 2024 Liked: Cleanliness Disliked: Staff & service never had such a bad experience checking in, the girl (with glasses) at the reception was so rude it was laughable, I really got no idea how she got the job. the hotel is really nice and close to everything, but the rooms facing the main street get really noisy at night, the it gets quiet from 11 pm until 4am when the traffic (trucks, buses ect..) start again. ok for the location , the beauty of the hotel, the swimming pool, the bar , but avoid if you want some sleep . remember, be aware of the ignorant unprofessional lady at the reception! be ready to wait for a long time ! a long queue of people complaining when I left! ##### dominique Stayed 2 nights in Feb 2024 ### 6/10 Okay #### Michael 4 Feb 2024 Liked: Cleanliness, amenities Disliked: Staff & service Keep your sense of humour and you'll get through the half to one hour check in process and you'll start to enjoy this quirky, totally inefficient hotel in the perfect location opposite the Temple of the Tooth. It's unapologetically rundown - but if you love heritage hotels you'll love this place. It has a nice restaurant with really lovely staff. It's the reception staff that desperately need training in how to deal with customers. We had zero explanation of why we were kept waiting for over half an hour. Very poor communication and generally inept. But again, get through the check in process and you'll be in heritage bliss - well, maybe not 'bliss' but you'll probably love the place anyway. ##### Michael Stayed 2 nights in Jan 2024 ### 6/10 Okay #### Katie 5 Jan 2016 Liked: Cleanliness, room comfort Disliked: Staff & service #### Mixed experience Overall our experience was disappointing, mainly due to the service we received. There was a problem with our booking when we arrived, and we were left waiting at reception not knowing what was going on. We asked for updates but the staff were dismissive, after waiting for 45 minutes we were taken to our room, it all worked out positively but after a long trip of travelling we were unsure as to the situation. The breakfast was disappointing - we arrived at 9.30 (breakfasts ends at 10) and most things had ran out, when asking for some more to be bought the staff seemed inconvenienced. The hotel was great for location and the rooms were lovely, it was just a shame about the service we experienced. ##### Katie ### 8/10 Good #### Noriaki 25 Jun 2025 Liked: Cleanliness, staff & service ##### Noriaki Stayed 3 nights in Jun 2025 ### 4/10 Poor #### siu man 23 Jun 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### siu man Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Matt 18 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Matt Stayed 1 night in Apr 2025 ### 10/10 Excellent #### D 11 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were amazing and on hand for everything and anything from reception and security to waiters and chefs. The pool attendant and gardener were also excellent ##### D Stayed 11 nights in Mar 2025 ### 8/10 Good #### Zofia 14 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Zofia Stayed 3 nights in Mar 2025 ## Expedia's Latest Trends ### Hotels > [Avani Kalutara Resort](https://www.expedia.co.uk/Kalutara-Hotels-Avani-Kalutara-Resort.h4031708.Hotel-Information) > > [Cinnamon Bentota Beach – Signature Selection](https://www.expedia.co.uk/Bentota-Hotels-Cinnamon-Bentota-Beach.h36466861.Hotel-Information) > > [Kahanda Kanda](https://www.expedia.co.uk/Angulugaha-Hotels-Kahanda-Kanda.h11263998.Hotel-Information) > > [Hotel Riu Sri Lanka - All Inclusive](https://www.expedia.co.uk/Ahungalla-Hotels-Hotel-Riu-Sri-Lanka-All-Inclusive.h14754284.Hotel-Information) > > [Pandanus Beach Resort & Spa](https://www.expedia.co.uk/Induruwa-Hotels-Pandanus-Beach-Resort-Spa.h11289546.Hotel-Information) > > [Vivanta Colombo, Airport Garden](https://www.expedia.co.uk/Seeduwa-Katunayake-Hotels-Vivanta-Colombo.h526350.Hotel-Information) > > [Weligama Bay Marriott Resort & Spa](https://www.expedia.co.uk/Weligama-Hotels-Weligama-Bay-Marriott-Resort-Spa.h19413442.Hotel-Information) > > [The Golden Crown Hotel](https://www.expedia.co.uk/Kandy-Hotels-The-Golden-Crown-Hotel.h19397949.Hotel-Information) > > [Le Grand Galle](https://www.expedia.co.uk/Galle-Hotels-Le-Grand-Galle-By-Asia-Leisure.h24010679.Hotel-Information) > > [The Fortress Resort & Spa](https://www.expedia.co.uk/Koggala-Hotels-The-Fortress-Resort-Spa.h7821441.Hotel-Information) > > [Earl's Regency](https://www.expedia.co.uk/Kandy-Hotels-Earls-Regency.h1523191.Hotel-Information) > > [Shangri-La Hambantota](https://www.expedia.co.uk/Hambantota-Hotels-Shangri-La-Hambantota.h15083331.Hotel-Information) > > [Taj Bentota Resort & Spa](https://www.expedia.co.uk/Bentota-Hotels-Taj-Bentota-Resort-Spa.h581365.Hotel-Information) > > [go camping](https://www.expedia.co.uk/Go-Camping.h23256271.Hotel-Information) > > [Cinnamon Lodge](https://www.expedia.co.uk/Habarana-Hotels-Cinnamon-Lodge.h1854476.Hotel-Information) > > [The Golden Ridge Hotel](https://www.expedia.co.uk/Nuwara-Eliya-Hotels-The-Golden-Ridge-Hotel.h29024680.Hotel-Information) > > [Ceylon Tea Trails - Relais and Chateaux - All Inclusive](https://www.expedia.co.uk/Norwood-Hotels-Ceylon-Tea-Trails.h4045356.Hotel-Information) > > [98 Acres Resort & Spa](https://www.expedia.co.uk/Ella-Hotels-98-Acres-Resort-Spa.h15504051.Hotel-Information) > > [The Westbury Palace](https://www.expedia.co.uk/Nuwara-Eliya-Hotels-The-Westbury-Palace.h48402950.Hotel-Information) > > [The Sun House](https://www.expedia.co.uk/Galle-Hotels-The-Sun-House.h15677263.Hotel-Information) > > [Amaya Beach Pasikudah](https://www.expedia.co.uk/Pasikuda-Hotels-Amaya-Beach-Pasikudah.h6780993.Hotel-Information) > > [Aliya Resort & Spa](https://www.expedia.co.uk/Avudangawa-Hotels-Aliya-Resort-Spa.h9849536.Hotel-Information) > > [Cinnamon Bey Beruwala](https://www.expedia.co.uk/Beruwala-Hotels-Cinnamon-Bey-Beruwala.h8256226.Hotel-Information) > > [Habarana Village by Cinnamon](https://www.expedia.co.uk/Habarana-Hotels-Habarana-Village-By-Cinnamon.h4031747.Hotel-Information) > > [Sun Siyam Pasikudah](https://www.expedia.co.uk/Pasikuda-Hotels-Sun-Siyam-Pasikudah.h9272270.Hotel-Information) > > [Hotel Sigiriya](https://www.expedia.co.uk/Sigiriya-Hotels-Hotel-Sigiriya.h1609730.Hotel-Information) > > [Anantara Peace Haven Tangalle Resort](https://www.expedia.co.uk/Tangalle-Hotels-Anantara-Peace-Haven-Tangalle-Resort.h11229814.Hotel-Information) > > [W15 Weligama](https://www.expedia.co.uk/Weligama-Hotels-W15.h11560777.Hotel-Information) > > [Sheraton Kosgoda Turtle Beach Resort](https://www.expedia.co.uk/Kosgoda-Hotels-Sheraton-Kosgoda-Turtle-Beach-Resort.h48743974.Hotel-Information) > > [Maalu Maalu Resort & Spa](https://www.expedia.co.uk/Pasikuda-Hotels-Maalu-Maalu-Resort-Spa.h6504916.Hotel-Information)