Title: Cinnamon Citadel Kandy Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Cinnamon Citadel Kandy Hotel in Kandy with 2 restaurants and free valet parking ![2 restaurants, breakfast, lunch, dinner served; local cuisine ](https://images.trvl-media.com/lodging/5000000/4040000/4031600/4031542/15dbde6e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/5847ab87-96fc-4baf-874c-c3e1eb1a6498-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![2 restaurants, breakfast, lunch, dinner served; local cuisine ](https://images.trvl-media.com/lodging/5000000/4040000/4031600/4031542/0f8c9e98.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Café](https://images.trvl-media.com/lodging/5000000/4040000/4031600/4031542/13caeed7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior King - 15 % discount on F&B and 10% on SPA | Exterior](https://images.trvl-media.com/lodging/5000000/4040000/4031600/4031542/91b645a5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Cinnamon Citadel Kandy, at the base of the hills, offers a serene getaway with a poolside bar and garden surroundings. Guests can start their day at two restaurants, then relax in the sauna or outdoor pool. Past visitors praise the peaceful setting. 8.6 Excellent ## Popular amenities - - - Bar - Gym - Room service - 24/7 front desk £62 includes taxes & fees 27 Oct - 28 Oct ## Room options ### Check availability for these dates Tonight [Oct 13 - Oct 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=4031542&PinnedHotelID=4031542&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=4031542&PinnedHotelID=4031542&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 14 - Oct 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=4031542&PinnedHotelID=4031542&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=4031542&PinnedHotelID=4031542&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=4031542&PinnedHotelID=4031542&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=4031542&PinnedHotelID=4031542&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=4031542&PinnedHotelID=4031542&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=4031542&PinnedHotelID=4031542&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ![Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4040000/4031600/4031542/844f61d3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior King - 15 % discount on F&B and 10% on SPA ### Highlights Balcony Air conditioning Connecting rooms available Free cots/infant beds TV Private bathroom Hairdryer Minibar - 442 sq ft - Sleeps 4 - 1 King Bed ![Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4040000/4031600/4031542/9beb3d2e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin - 15 % discount on F&B and 10% on SPA 10.0 Exceptional 1 review ### Highlights Balcony Air conditioning Connecting rooms available Free cots/infant beds TV Private bathroom Hairdryer Minibar - 442 sq ft - Sleeps 4 - 2 Single Beds ![Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4040000/4031600/4031542/9beb3d2e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Garden View - 15 % discount on F&B and 10% on SPA ### Highlights Balcony Air conditioning Connecting rooms available Free cots/infant beds TV Private bathroom Hairdryer Minibar - 442 sq ft - Sleeps 4 - 2 Single Beds ![Superior King Garden View - 15 % discount on F&B and 10% on SPA | Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4040000/4031600/4031542/893856e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior King Garden View - 15 % discount on F&B and 10% on SPA 10.0 Exceptional 1 review ### Highlights Balcony Air conditioning Connecting rooms available Free cots/infant beds TV Private bathroom Hairdryer Minibar - 440 sq ft - Sleeps 4 - 1 King Bed ![Superior King River View - 15 % discount on F&B and 10% on SPA | Exterior](https://images.trvl-media.com/lodging/5000000/4040000/4031600/4031542/0349418e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior King River View - 15 % discount on F&B and 10% on SPA 8.0 Very good 1 review ### Highlights Balcony Air conditioning Connecting rooms available Free cots/infant beds TV Private bathroom Hairdryer Minibar - 441 sq ft - Sleeps 4 - 1 King Bed ![Superior Twin River View - 15 % discount on F&B and 10% on SPA | Exterior](https://images.trvl-media.com/lodging/5000000/4040000/4031600/4031542/60135ea7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin River View - 15 % discount on F&B and 10% on SPA ### Highlights Balcony Air conditioning Connecting rooms available Free cots/infant beds TV Private bathroom Hairdryer Minibar - 441 sq ft - Sleeps 3 - 2 Single Beds ![Deluxe King River View - 15 % discount on F&B and 10% on SPA | Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4040000/4031600/4031542/6274dd2e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King River View - 15 % discount on F&B and 10% on SPA ### Highlights Balcony Air conditioning Connecting rooms available Free cots/infant beds TV Private bathroom Hairdryer Minibar - 528 sq ft - Sleeps 4 - 1 King Bed ![Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4040000/4031600/4031542/7cfc94ed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin River View - 15 % discount on F&B and 10% on SPA ### Highlights Balcony Air conditioning Connecting rooms available Free cots/infant beds TV Private bathroom Hairdryer Minibar - 528 sq ft - Sleeps 4 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKandy-Hotels-Cinnamon-Citadel-Kandy.h4031542.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKandy-Hotels-Cinnamon-Citadel-Kandy.h4031542.Hotel-Information) ## About the area Kandy is home to Cinnamon Citadel Kandy. International Buddhist Museum and National Museum are cultural highlights, and some of the area's attractions include New Ranweli Spice Garden and Royal Botanical Garden. Hatale Tea Factory and Euphoria Spice and Herbal are also worth visiting. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails. [Visit our Kandy travel guide](https://www.expedia.co.uk/Kandy.dx178045) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C7.30587%2C80.62421&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mxBvxaxbTHJ1IUzXRjx7dDdDX5w=) 124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000 ### What's nearby - Kandy Lake - 4 min drive - 1.9 miles - Wales Park - 4 min drive - 1.9 miles - Temple of the Tooth - 5 min drive - 2.1 miles - National Hospital Kandy - 5 min drive - 2.1 miles - Royal Palace of Kandy - 5 min drive - 2.1 miles ### Getting around - Kandy Railway Station - 15 min drive - Colombo (CMB-Bandaranaike Intl.) - 158 min drive ### Restaurants - ‪Cafe The Vibe - ‬5 min drive - ‪Cool Corner - ‬6 min drive - ‪Hungry Brunch Café & Restaurant - ‬6 min drive - ‪Put Chutney - ‬6 min drive - ‪Kandy Myst by Cinnamon - ‬4 min drive ## About this property ### Cinnamon Citadel Kandy Upscale hotel Consider a stay at Cinnamon Citadel Kandy and take advantage of a poolside bar, a terrace and a garden. For some rest and relaxation, visit the sauna. At the two on-site restaurants, enjoy breakfast, lunch, dinner and local cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. You'll also find perks such as: - An outdoor pool and a children's pool, along with sunloungers and pool umbrellas - Free self-parking and valet parking - Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and babysitting (surcharge) - Luggage storage, barbecues and free newspapers Room features All 119 rooms have comforts such as air conditioning, in addition to perks such as free WiFi and safes. More conveniences in all rooms include: - Bathrooms with showers and free toiletries - TVs with cable channels - Balconies, free infant beds and electric kettles ## Similar properties ![Bar (on property)](https://images.trvl-media.com/lodging/11000000/10450000/10442700/10442617/w3836h2155x4y4-bc302291.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Hotel Kandy Kandy - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 483 reviews £60 includes taxes & fees 14 Oct - 15 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=10442617&PinnedHotelID=10442617&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/20000000/19400000/19398000/19397949/d83ac3f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Golden Crown Hotel Kandy - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 125 reviews £82 includes taxes & fees 14 Oct - 15 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=19397949&PinnedHotelID=19397949&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/30000000/29930000/29922400/29922346/513e1ecd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Radh Hotel Kandy - Spa - Parking included - Free WiFi - Restaurant 8.8 Excellent 157 reviews £137 includes taxes & fees 25 Oct - 26 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=29922346&PinnedHotelID=29922346&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/92000000/91890000/91881600/91881522/3f9d7c4d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Serendib Hotel Kandy - Pool - Parking included - Free WiFi - Restaurant 9.4 Exceptional 110 reviews £64 includes taxes & fees 16 Oct - 17 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=91881522&PinnedHotelID=91881522&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 7:00 AM to 9:00 PM, pool loungers](https://images.trvl-media.com/lodging/18000000/17400000/17399100/17399100/2466f220.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### FOX Resorts Kandy Kandy - Pool - Spa - Pet-friendly - Parking included 9.6 Exceptional 44 reviews £71 includes taxes & fees 20 Oct - 21 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=17399100&PinnedHotelID=17399100&HadPinnedHotel=true®ionId=-1&adults=2) ![3 bars/lounges, lobby lounge](https://images.trvl-media.com/lodging/2000000/1530000/1523200/1523191/0d4bc928.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Earl's Regency Kandy - Pool - Spa - Kids pool - Parking included 8.4 Very good 339 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=1523191&PinnedHotelID=1523191&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 7:30 AM to 10:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/2000000/1710000/1700900/1700850/bcd04e5d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amaya Hills Kandy Kandy - Pool - Spa - Parking included - Free WiFi 7.8 Good 186 reviews £60 includes taxes & fees 21 Oct - 22 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=1700850&PinnedHotelID=1700850&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Double Room, Balcony, Mountain View | In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/112000000/111910000/111906300/111906231/66269197.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cassendra Kandy Kandy - Parking included - Free WiFi - Air conditioning - Breakfast available 9.2 Wonderful 22 reviews £31 includes taxes & fees 14 Oct - 15 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=111906231&PinnedHotelID=111906231&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/15000000/14840000/14836300/14836242/d7b3fe12.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sevana City Hotel Kandy Kandy - Pool - Free WiFi - Restaurant - Breakfast available 8.8 Excellent 529 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=14836242&PinnedHotelID=14836242&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/13000000/12340000/12331100/12331083/41d77a25.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Grand Kandyan Kandy - Pool - Kids pool - Parking included - Free WiFi 8.4 Very good 120 reviews £66 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=12331083&PinnedHotelID=12331083&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) from 6:00 AM to midnight at scheduled times and on request - Onsite parking available only on request - Free secured self parking on site - Free valet parking on site - Free RV/bus/lorry parking on site - Wheelchair-accessible parking and van parking available ### Food and drink - Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 15 per person - 2 restaurants - A bar/lounge - A poolside bar - Snack bar/deli ### Restaurants on site - Giri Sikara Lounge - Mahaveli Eliya - Pool Bar - Vel Eliya ### Things to do - Children's pool - Gym - Outdoor pool - Sauna ### Family friendly - Babysitting (surcharge) - Children's pool - In-room cot - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Guidebooks - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Meeting room ### Outdoors - Barbecue grill - Garden - Picnic area - Pool loungers - Pool umbrellas - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Grab bar in shower - No lift - Stair-free path to entrance - Valet for wheelchair-equipped vehicles - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible van parking ### More - 2 floors - 3 buildings - Banquet hall - Designated smoking areas - No plastic water bottles ## Room amenities ### Bedroom - Bedsheets provided - Free cot ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water - Limited room service - Minibar - Restaurant dining guides ### More - Air conditioning - Connecting rooms available - Desk - Electrical adapters - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 50.0 per day. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately USD 15 per person - Airport shuttle fee: USD 85 per person - Rollaway bed fee: USD 50.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve on-site parking This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 9:00 AM to 7:00 PM A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Cinnamon Citadel Cinnamon Citadel Hotel Cinnamon Citadel Hotel Kandy Cinnamon Citadel Kandy Cinnamon Kandy Citadel Kandy Kandy Cinnamon Citadel Kandy Citadel Chaaya Citadel Hotel Kandy Chaaya Citadel Kandy Hotel Kandy Kandy Chaaya Citadel Hotel Cinnamon Citadel Kandy Hotel Cinnamon Citadel Kandy Hotel Cinnamon Citadel Kandy Kandy Cinnamon Citadel Kandy Hotel Kandy ## Frequently asked questions ### Does Cinnamon Citadel Kandy have a pool? > Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:00 AM to 7:00 PM. ### How much does it cost to stay at Cinnamon Citadel Kandy? > As of 13 Oct 2025, prices found for a 1-night stay for 2 adults at Cinnamon Citadel Kandy on 27 Oct 2025 start from £62.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Kandy-Hotels-Cinnamon-Citadel-Kandy.h4031542.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Cinnamon Citadel Kandy pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Cinnamon Citadel Kandy? > Self-parking and valet parking are free at this property. ### What time is check-in at Cinnamon Citadel Kandy? > Check-in start time: 2:00 PM; check-in end time: anytime. ### What time is check-out at Cinnamon Citadel Kandy? > Checkout is at noon. ### Does Cinnamon Citadel Kandy provide a shuttle to the airport? > Yes, there's an airport shuttle that runs 6:00 AM-midnight on request. A fee of USD 85 per person applies. ### Where is Cinnamon Citadel Kandy located? > Situated in Kandy, this hotel is within 3 miles (5 km) of Asgiri Maha Viharaya, Commonwealth War Cemetery and Bahirawakanda Vihara Buddha. Kandy Clock Tower and Kanday Monasteries are also within 3 miles (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Cinnamon Citadel Kandy Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.0 Location ### 8.8 Staff & service ### 8.8 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 160 8 - Good 113 6 - Okay 33 4 - Poor 9 2 - Terrible 7 ### 10/10 Excellent #### Warna 22 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay in Kandy ##### Warna Stayed 1 night in Jun 2025 ### 8/10 Good #### tyler 29 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Good hotel & staff ##### tyler Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Denise 10 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful location, really lovely rooms and the staff simply can not do enough for you. The location is a bit outside of kandy about 10 to 15 minute tuk tuk ride but the prices for food and drinks are very good value and the view is amazing so we only ventured out at night once over our 3 nights. ##### Denise Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Simren 1 Nov 2024 Liked: Staff & service, amenities, property conditions & facilities This was a great stay! Comfortable and clean rooms. We loved the buffet breakfast, the hoppers were amazing! ##### Simren Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Jocelyne 1 Dec 2024 Liked: Cleanliness, property conditions & facilities, room comfort #### Great Place to Stay… Staff were so attentive and eager to help. Beautiful surroundings, great location. Food was excellent. Would definitely come back. ##### Jocelyne Stayed 2 nights in Nov 2024 ### 8/10 Good #### SAMSON 28 Apr 2025 Liked: Cleanliness, staff & service, amenities Be aware—- there is no elevator available and rooms and dining area on varied floors. Be ready to climb steep stairs. Nice rooms and amenities. Beautiful views of river and area walks are great. Excellent meals at buffet restaurant. ##### SAMSON Stayed 3 nights in Apr 2025 ### 8/10 Good #### Vivek 16 Jan 2025 Liked: Cleanliness Overall old but good. Nice stay ##### Vivek Stayed 2 nights in Jan 2025 ### 8/10 Good #### Anthony 22 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not bad, but could be better Service, rooms and comfort was spot on. Can do better with food options and quality. ![](https://a.travel-assets.com/ugc/hotel-reviews/170732478873627D5E1717BD9AD8F7B3849925EA1734833444307.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E1BC5459FC4CD5AD971E2CCBDD7284CCE12D02141734833434253.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3937E8526110FDA01A1345D0271FDC60387C479F1734833394036.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Anthony Stayed 1 night in Dec 2024 ### 10/10 Excellent #### patricia 29 Sept 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful views and gardens, wonderful breakfast in dining room overlooking the views. Excellent location, in the heart of Ella, walking distance to centre and yet feels secluded , quiet and peaceful in hotel. ##### patricia Stayed 2 nights in Sep 2022 ### 10/10 Excellent #### Robert 27 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Buffet One of the best buffets that I've ever had. Very authentic. The pool was nice, and the balcony was a nice surprise as well. The resort sits on the bank of a river so walking is a bit limited. The staff goes above and beyond. ##### Robert Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Dilip C 3 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful quiet property with excellent service ##### Dilip C Stayed 2 nights in Dec 2023 ### 6/10 Okay #### Wolfgang 13 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Slightly retro but well appointed. nice pool and outdoor area. scenic. lots of stairs. very attentive staff. lots of food choices, not enough authentic dishes. why pasta station and sweet n sour pork? breakfast lots of vegetarian options. ##### Wolfgang Stayed 3 nights in Mar 2025 ### 8/10 Good #### Piyush 2 Jan 2023 Liked: Cleanliness, staff & service Amazing view of the river behind the hotel. You can enjoy the view of the pool, river and trees while have a drink from the bar. staff was courteous and helpful. ##### Piyush ### 8/10 Good #### Vivek 11 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities As ##### Vivek Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Hareesha 13 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We recently stayed at the Kandy Citadel Hotel and had a wonderful experience. The rooms were comfortable, well-maintained, and offered a pleasant stay. I want to give a special mention to Sadun Fernando, one of the servers, who provided exceptional service. His attentiveness and friendly demeanor made our breakfast experience even more enjoyable. Overall, I highly recommend Kandy Citadel Hotel for its excellent hospitality and beautiful setting. ##### Hareesha Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Anne 28 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Serene spot in Kandy The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk. ##### Anne Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Pathmal 6 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I would have liked to see more vegetarian/vegan options on the dinner buffets. Location is about 15min from Kandy downtown -- depending on traffic this could be even longer. However, if you are looking for quite location this is perfect. ##### Pathmal Stayed 1 night in Apr 2024 ### 6/10 Okay #### Ian 16 Mar 2023 Liked: Cleanliness, room comfort #### Mixed bag Nice hotel with bar facing the pool. Very large room at the far end of the hotel with River view. Bar service was slow and had to go to bar to order drink. Bar was understaffed. Restaurant was badly laid out. Beef on buffet was tough. Large queues at entrance to buffet area. Squashed bug on top of toilet cistern. Overall hotel does not compare favourably with Habanara Cinnamon Lodge and Yala Cinnamon Wild. Staff were polite and friendly ##### Ian Stayed 1 night in Mar 2023 ### 6/10 Okay #### GOWRI 24 Jul 2023 I was annoyed with my registration status. I opted my reservation with breakfast included, but, hotels.Com made mistake with my reservation and this hotel denied to include complementary breakfast. I was told to pay extra for breakfast, this caused alternative arrangements on myself. My room was next to evening entertainment, music, and till midnight it was very disturbing. Payment expected only in US$, causing extra charges. Hotel location is good, but Hotels.Com mistake with reservation caused disturbance. ##### GOWRI Stayed 5 nights in Jul 2023 ### 10/10 Excellent #### MAYO 10 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities たくさんの緑に囲まれたホテルでエントランスからとても雰囲気が良かったです。 旅の途中に泊まることだけを目的として予約し一泊しましたが部屋も素敵で朝食も大変美味しかったので、次回はホテルでのんびり過ごすことを目的としプールや食事、キャンディの街探索を楽しみたいと思いました。 ##### MAYO Stayed 1 night in Aug 2025 ### 6/10 Okay #### ALAN STEWART 23 Apr 2025 Liked: Cleanliness, staff & service ##### ALAN STEWART Stayed 1 night in Apr 2025 ### 2/10 Terrible #### Margaret 11 Mar 2025 ##### Margaret Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Neloufer 24 Feb 2025 ##### Neloufer Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Verified traveller 9 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Verified traveller 6 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 1 night in Jan 2025 ## Expedia's Latest Trends ### Hotels > [Avani Kalutara Resort](https://www.expedia.co.uk/Kalutara-Hotels-Avani-Kalutara-Resort.h4031708.Hotel-Information) > > [Cinnamon Bentota Beach – Signature Selection](https://www.expedia.co.uk/Bentota-Hotels-Cinnamon-Bentota-Beach.h36466861.Hotel-Information) > > [Kahanda Kanda](https://www.expedia.co.uk/Angulugaha-Hotels-Kahanda-Kanda.h11263998.Hotel-Information) > > [Hotel Riu Sri Lanka - All Inclusive](https://www.expedia.co.uk/Ahungalla-Hotels-Hotel-Riu-Sri-Lanka-All-Inclusive.h14754284.Hotel-Information) > > [Pandanus Beach Resort & Spa](https://www.expedia.co.uk/Induruwa-Hotels-Pandanus-Beach-Resort-Spa.h11289546.Hotel-Information) > > [Vivanta Colombo, Airport Garden](https://www.expedia.co.uk/Seeduwa-Katunayake-Hotels-Vivanta-Colombo.h526350.Hotel-Information) > > [Weligama Bay Marriott Resort & Spa](https://www.expedia.co.uk/Weligama-Hotels-Weligama-Bay-Marriott-Resort-Spa.h19413442.Hotel-Information) > > [The Golden Crown Hotel](https://www.expedia.co.uk/Kandy-Hotels-The-Golden-Crown-Hotel.h19397949.Hotel-Information) > > [Le Grand Galle](https://www.expedia.co.uk/Galle-Hotels-Le-Grand-Galle-By-Asia-Leisure.h24010679.Hotel-Information) > > [The Fortress Resort & Spa](https://www.expedia.co.uk/Koggala-Hotels-The-Fortress-Resort-Spa.h7821441.Hotel-Information) > > [Earl's Regency](https://www.expedia.co.uk/Kandy-Hotels-Earls-Regency.h1523191.Hotel-Information) > > [Shangri-La Hambantota](https://www.expedia.co.uk/Hambantota-Hotels-Shangri-La-Hambantota.h15083331.Hotel-Information) > > [Taj Bentota Resort & Spa](https://www.expedia.co.uk/Bentota-Hotels-Taj-Bentota-Resort-Spa.h581365.Hotel-Information) > > [go camping](https://www.expedia.co.uk/Go-Camping.h23256271.Hotel-Information) > > [Cinnamon Lodge](https://www.expedia.co.uk/Habarana-Hotels-Cinnamon-Lodge.h1854476.Hotel-Information) > > [The Golden Ridge Hotel](https://www.expedia.co.uk/Nuwara-Eliya-Hotels-The-Golden-Ridge-Hotel.h29024680.Hotel-Information) > > [Ceylon Tea Trails - Relais and Chateaux - All Inclusive](https://www.expedia.co.uk/Norwood-Hotels-Ceylon-Tea-Trails.h4045356.Hotel-Information) > > [98 Acres Resort & Spa](https://www.expedia.co.uk/Ella-Hotels-98-Acres-Resort-Spa.h15504051.Hotel-Information) > > [The Westbury Palace](https://www.expedia.co.uk/Nuwara-Eliya-Hotels-The-Westbury-Palace.h48402950.Hotel-Information) > > [The Sun House](https://www.expedia.co.uk/Galle-Hotels-The-Sun-House.h15677263.Hotel-Information) > > [Amaya Beach Pasikudah](https://www.expedia.co.uk/Pasikuda-Hotels-Amaya-Beach-Pasikudah.h6780993.Hotel-Information) > > [Aliya Resort & Spa](https://www.expedia.co.uk/Avudangawa-Hotels-Aliya-Resort-Spa.h9849536.Hotel-Information) > > [Cinnamon Bey Beruwala](https://www.expedia.co.uk/Beruwala-Hotels-Cinnamon-Bey-Beruwala.h8256226.Hotel-Information) > > [Habarana Village by Cinnamon](https://www.expedia.co.uk/Habarana-Hotels-Habarana-Village-By-Cinnamon.h4031747.Hotel-Information) > > [Sun Siyam Pasikudah](https://www.expedia.co.uk/Pasikuda-Hotels-Sun-Siyam-Pasikudah.h9272270.Hotel-Information) > > [Hotel Sigiriya](https://www.expedia.co.uk/Sigiriya-Hotels-Hotel-Sigiriya.h1609730.Hotel-Information) > > [Anantara Peace Haven Tangalle Resort](https://www.expedia.co.uk/Tangalle-Hotels-Anantara-Peace-Haven-Tangalle-Resort.h11229814.Hotel-Information) > > [W15 Weligama](https://www.expedia.co.uk/Weligama-Hotels-W15.h11560777.Hotel-Information) > > [Sheraton Kosgoda Turtle Beach Resort](https://www.expedia.co.uk/Kosgoda-Hotels-Sheraton-Kosgoda-Turtle-Beach-Resort.h48743974.Hotel-Information) > > [Maalu Maalu Resort & Spa](https://www.expedia.co.uk/Pasikuda-Hotels-Maalu-Maalu-Resort-Spa.h6504916.Hotel-Information)