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Reviews

4.2 / 5Very Good
259 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Kandy Clock Tower
    6 min drive
  • Popular Location
    Royal Palace of Kandy
    6 min drive
  • Popular Location
    Maha Vishnu Devalaya
    6 min drive
  • Airport
    Kandy (KDZ-Polgolla Reservoir)
    7 min drive

Choose dates to view prices

Book online or call:

020 3564 4853
  • Superior Room

    Room Amenities

    • Sleeps 3
    • 2 Single Beds
    More details
  • Deluxe Room

    Room Amenities

    • River view
    • Sleeps 3
    • 1 Double Bed
    More details
  • Superior Garden Terrace

    Room Amenities

    • Sleeps 3
    • 1 Double Bed
    More details
  • Superior River View

    Room Amenities

    • River view
    • Sleeps 3
    • 1 Double Bed
    More details

About this area

Kandy

Cinnamon Citadel Kandy is located in Kandy. Temple of the Tooth and Bahirawakanda Vihara Buddha are local landmarks, and some of the area's activities can be experienced at Dhamma Kuta Vipassana Meditation Centre and Kadugannawa Tea Factory & Sales Center. Looking to enjoy an event or a game while in town? See what's happening at Asgiriya Stadium or Pallekele International Cricket Stadium.

Popular Location

What's nearby

  • Kandy Clock Tower - 6 min drive
  • Natha Devale - 6 min drive
  • Royal Palace of Kandy - 6 min drive
  • Maha Vishnu Devalaya - 6 min drive
  • Wales Park - 7 min drive

Getting around

  • Kandy Railway Station - 7 min drive
  • Colombo (CMB-Bandaranaike Intl.) - 120 min drive

Restaurants

  • Where to eat
  • Vel Eliya – Serves breakfast, lunch and dinner.
  • Mahaveli Eliya – Garden-view fine-dining restaurant with a bar offering local cuisine.
  • Giri Sikara Lounge – Pool-view bar.
  • Pool Bar – Poolside bar.

About this property

Cinnamon Citadel Kandy

Eco-friendly hotel with 2 restaurants and full-service spa
This hotel features 2 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. All 119 rooms offer free WiFi, balconies and TVs with cable channels. Other amenities available to guests include minibars, room service (during limited hours) and coffee/tea makers.
Cinnamon Citadel Kandy offers 119 forms of accommodation with minibars and a safe. Rooms open to balconies. Cable televisions are provided.
Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa.
The spa is open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Pick-up airport shuttle (surcharge) from 6:00 AM to midnight
Airport shuttle at scheduled times, on request

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: USD 15 per person
2 restaurants
1 poolside bar and 1 bar
Room service available

Things to do

Fitness centre
Full-service spa
Outdoor pool

Family friendly

Babysitting/childcare (surcharge)
Dry-cleaning service
Laundry facilities
Outdoor pool

Guest services

Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Languages spoken

English

Business services

1 meeting room

Outdoors

BBQ grill(s)
Garden
Pool sunloungers
Terrace

Spa

Spa open daily

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Designated smoking areas

Room amenities

Bathroom

Free toiletries
Hairdryer

Entertainment

TV channels
TV

Food and drink

Coffee/tea maker
Free bottled water
Minibar

Outdoor space

Balcony

More

Connecting rooms available
Safe

Policies

Check-in

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

  • This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.
  • Airport shuttle service is available on request from 6:00 AM to midnight. Fees may apply. Contact the property in advance to make arrangements.

Renovations and closures

The following facilities are closed seasonally every year. They will be closed from 08 August until 18 August:
  • Bar/Lounge

Pets

  • No pets or service animals allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.

Payment types at the property

Mastercard
American Express
Visa

Important information

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 15 per person (approximately)
  • Airport shuttle fee: USD 85 per person
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December. Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets or service animals are allowed at this property.

Property is also known as

  • Cinnamon Citadel Kandy Hotel
  • Cinnamon Citadel Hotel
  • Cinnamon Citadel Kandy
  • Cinnamon Citadel
  • Chaaya Citadel Hotel Kandy
  • Chaaya Citadel Kandy Hotel Kandy
  • Kandy Chaaya Citadel Hotel
  • Cinnamon Citadel Kandy Hotel
  • Cinnamon Citadel Kandy Kandy
  • Cinnamon Citadel Kandy Hotel Kandy
4.2

Very Good

5 - Excellent
124
4 - Good
93
3 - Okay
27
2 - Mediocre
9
1 - Poor
6
4.3
Cleanliness
4.3
Service and Staff
4.4
Amenities
4.1
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a quiet hotel on the banks of Sri Lanka's largest river Mahaweli - ideal for leisure travellers but not so conveniently located if you are a business visitor as it is out of Kandy and Peradeniya towns.

Stayed 3 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The gardens are great pool is nice Staff were nice and helpful

Stayed 3 nights in Dec 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great bar/terrace, pool, excellent food and service

Stayed 1 night in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I have booked the hotel for my mom’s birthday and arranged a room plus breakfast for two days. Later I changed it as my sister was able to go as well. There were initial issues when they go as booking was for two people however the food and beverage manager, Mohan, stepped in and sort everything and my parents had the most fantastic time. Great food, location and wonderful staff. Highly recommend 😃

Stayed 2 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great food at the resturant great breakfast spread and great dinner buffet spread , great views of the river side

Stayed 2 nights in Nov 2019

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