The owner of this unit uses an internet-controlled thermostat and locks the renter out, denying the renter access to controlling the air conditioning unit. THIS SHOULD CLEARLY BE STATED IN THE PROPERTY DESCRIPTION. IF WE HAD KNOWN THIS, WE WOULD NOT HAVE RENTED THIS UNIT. During our 14 day stay, we contacted the owner TWICE asking them to set the thermostat at a comfortable 74 degrees and were told that could cause the unit to malfunction. For most of our stay the temperature in the unit was between 77-80 degrees, even at 5:00 am – way too hot to comfortably sleep. The second bedroom, located above the garage, is unbearably hot at night! This was our fourth stay in a condo at the Mauna Lani (our other units were not available this year). We have ALWAYS been able to control the temperature in our unit.
Issues:
1) The coffeemaker did not work. We notified the property manager (PM) on our first morning. Rather than have the PM deliver a new coffeemaker, the owner's mail ordered one and it did not arrive for a week.
2) We informed the PM the ice AND water dispensers did not work on the refrigerator door. We cleared the dispenser from any blockage and it worked for a short period of time. During a follow-up phone call from the PM we told her it was still not working – it was never fixed. Fortunately, the inside ice maker still worked, but we had to buy bottled water for our two weeks stay.
3) We were notified (prior to arrival) the door to the washing machine and the soap dispenser were cracked, but still usable. They were, but in addition the seal on the washing machine had lots of mold around it. There was also mold around the edges in the master shower.
4) This was the most poorly supplied unit we have ever rented on VRBO in regard to the provided “starter kit”. For short term stays, provide the renter with enough TP, paper towels, and dish detergent to get them through their stay.
Positives:
This unit has a great location with easy walking distance to the pool. The beds were comfortable, and the towels were plentiful. Greatly appreciated being supplied with a remote to the entrance gate so we did not need to punch in the gate code each time we were entering the development. The internet worked great, the furnishings were comfortable, although the two couches and throw pillows need a good cleaning. The kitchen had a nice selection of spices left over from prior renters and was well equipped.