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Did advise that i would need to check in earlier, when i arrived there was no room available for me- so i had to check in after our wedding. Would have liked a hairdryer. Also, they advised me that i had a balance outstanding which was not true
Rochelle
Stayed 1 night in Sep 2018
Response from Nadia on 2 Nov 2018
Dear Rochelle
Thank you for letting us know about your stay and we are pleased that your score was above average. However we apologize about some of the complications that happened and we hope that many of them were rectified as soon as possible. We are always working with senior management to make the necessary improvements.
We hope to see you back again very soon
Warm regards
The Venue Country Hotel
Our stay was fantastic with friendly staff all over. I will recommend the availability of a microwave to warm up food when needed.
Verified traveller
Response from Nadia on 9 May 2018
Dear Guest
Thank you for letting us know how your stay was and we are so pleased that you had a good time with us. We cannot have microwaves in the rooms as the hotel is not self catering unfortunately and it is a fire hazzard in the room. But we appreciate the suggestion.
We hope to welcome you back again very soon.
Warm regards
Staff and management
The Venue Country Hotel