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Overview of Palazzo

Photo gallery

Featured image
Outdoor pool, pool umbrellas, pool loungers
Terrace/patio
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Palazzo

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationMontecasino2 min walk
    Popular LocationPieter Toerien Theatre6 min walk
    Popular LocationFourways Farmers Market4 min drive
    AirportJohannesburg (JNB-O.R. Tambo Intl.)29 min drive

Choose dates to view prices

About this area

Sandton

Located in Sandton, Palazzo is in the entertainment district. Sandton City Mall and Nelson Mandela Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Montecasino and Lion Park. Looking to enjoy an event or a game while in town? See what's happening at Wanderers Stadium or Johannesburg Stadium.
Popular Location

What's nearby

  • Montecasino - 2 min walk
  • Montecasino Bird Gardens - 2 min walk
  • Pieter Toerien Theatre - 6 min walk
  • Life Fourways Hospital - 4 min drive
  • Fourways Farmers Market - 4 min drive

Getting around

  • Johannesburg Sandton Station - 22 min drive
  • Johannesburg (JNB-O.R. Tambo Intl.) - 29 min drive

Restaurants

  • Medeo — 1 min walk
  • Kai Thai - 4 min walk
  • Punchinello's Restaurant - 9 min walk
  • Beira Alta - 11 min walk
  • Aarya - 11 min walk

About this property

Palazzo

Luxury Sandton hotel in Greater Johannesburg Metropolitan Area, walk to Montecasino
A restaurant, an outdoor pool and a fitness centre are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli and spa services. All 246 rooms boast deep soaking bathtubs, and offer free WiFi and iPod docking stations. Minibars and separate baths and showers are standard, as are flat-screen TVs with satellite channels.
Palazzo offers 246 forms of accommodation with iPod docking stations and minibars. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and designer toiletries.

This Sandton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include a hairdryer and blackout curtains. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:00 AM
  • 1 restaurant
  • 1 bar

Things to do

  • Fitness centre
  • Outdoor pool
  • Spa services

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Designer toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV
  • iPod dock
  • Satellite channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Restaurant dining guide
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 2:00 PM - 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A 1 per cent tourism fee will be charged

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Montecasino Palazzo
Palazzo Montecasino
Palazzo Montecasino Hotel
Palazzo Montecasino Hotel Johannesburg
Palazzo Montecasino Johannesburg
Palazzo Hotel Johannesburg
Palazzo Hotel Sandton
Palazzo Johannesburg
The Palazzo At Montecasino
Palazzo Sandton
Palazzo Hotel
Palazzo Sandton
Palazzo Hotel Sandton

Frequently asked questions

4.7
Exceptional
Rating 5 - Excellent. 135 out of 165 reviews
5 - Excellent 82%
Rating 4 - Good. 22 out of 165 reviews
4 - Good 13%
Rating 3 - Okay. 4 out of 165 reviews
3 - Okay 2%
Rating 2 - Poor. 1 out of 165 reviews
2 - Poor 1%
Rating 1 - Terrible. 3 out of 165 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.7/5

Property conditions & facilities

3/5 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what you would expect from a 5 star hotel.
It was ok. A few issues: Sunday we had to wait for almost 30 minutes to be seated for breakfast. Very few TV channels for a 5 star hotel. There were no evening linen turnovers and no slippers in the room.
Stayed 2 nights in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and comfortable room
A really good stay. I was happy with everything.
Stayed 1 night in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las Vegas in Johannesburg
An iconic casino hotel - Las Vegas style, reminiscent of the Venetian.
Stayed 1 night in Feb 2021

4/5 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not what we expected from the reputation
We ordered rose petals which were not on the bed. We couldn’t call down to reception because the phones were down. There was someone smoking in their hotel room again we couldn’t call down to notify anyone and I was not going to get dressed and walk all the way down to notify someone. We ordered an ice bucket up to our room from the restaurant because we knew that we couldn’t call down to request it. It never arrived. The room was delightful the service not, how could smoking be allowed?
Stayed 1 night in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021