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Reviews of Palazzo Hotel

5 out of 5
Palazzo Hotel
Montecasino Boulevard, Fourways, Sandton, Gauteng

Reviews

9.2

Wonderful

Rating 10 - Excellent. 270 out of 365 reviews" "
Rating 8 - Good. 60 out of 365 reviews" "
Rating 6 - Okay. 18 out of 365 reviews" "
Rating 4 - Poor. 7 out of 365 reviews" "
Rating 2 - Terrible. 10 out of 365 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Stayed 3 nights in Apr 2024

10/10 Excellent

Kashyap

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nestled in the heart of Johannesburg, Hotel Palazzo offers a luxurious retreat for travelers seeking elegance and comfort. The hotel’s grand facade and opulent interiors exude sophistication, setting the stage for an unforgettable stay. MonteCasino is right by the door step with an entrance facing it. There’s an option of pickup and drop from to casino as well Spa facilities are really great and affordable
Stayed 1 night in Apr 2024
Response from Paul Muswede on 7 Apr 2024
Dear Kashyap, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

8/10 Good

farai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, however it would nice if the windows were able to keep sound out better, I could hear far too much noice. Breakfast sadly is repetitive but should one be staying a night or 2 it should be fine. Staff is wonderful and it’s clean and beds are very comfortable.
Stayed 3 nights in Mar 2024
Response from Paul Muswede on 11 Mar 2024
Dear Farai,Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. We have updated your profile to ensure that you are allocated room that is quiet. Kind Regards, Paul, Rooms Division Manager

8/10 Good

Dominic

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Paul Muswede on 9 Mar 2024
Dear Dominic, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

10/10 Excellent

Meera Pravin, NAIROBI

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing area
Stayed 6 nights in Feb 2024
Response from Paul Muswede on 9 Mar 2024
Dear Meera Pravin, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

10/10 Excellent

thomas, kohler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money
Stayed 3 nights in Mar 2024
Response from Paul Muswede on 4 Mar 2024
Dear Thomas, Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Rooms Division Manager

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful property but could use a little upkeep in the rooms
Stayed 2 nights in Feb 2024
Response from Elliot on 14 Feb 2024
Good Day Melanie,Thank you for taking your valuable time to review our hotel. We have noted your comments fully.We look forward to welcoming you back again.Have a great day further,Regards,Elliot

10/10 Excellent

Richard

Stayed 2 nights in Jan 2024
Response from Paul Muswede on 22 Mar 2024
Dear Richard, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manage

4/10 Poor

Michelle

Stayed 1 night in Jan 2024
Response from Paul Muswede on 31 Jan 2024
Dear Michelle, Thank you for taking the time to complete a review on the Palazzo Hotel. Please accept y apologies for not enjoying your stay at the Palazzo Hotel. I do hope you reach out to us with feedback as to what we could have improved on. Guest feedback for a vital role to the success of any business and yours is valuable. I hope you give us the opportunity to restore your faith in us as we look forward to welcoming you back.Kind Regards,Paul,Rooms Division Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jan 2024
Response from Paul Muswede on 29 Jan 2024
Dear David, Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Room Division Manager

8/10 Good

Felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very beautiful property and an oasis in the city.
Stayed 1 night in Jan 2024
Response from Paul Muswede on 29 Jan 2024
Dear Felicia, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

8/10 Good

victoria

Liked: Cleanliness, staff & service, property conditions & facilities
My time at the Palazzo was truly delightful. Safety was a priority, and the staff was exceptional. The well-kept grounds and the friendly atmosphere added to the experience. The casino provided abundant options for dinner and entertainment, making my stay even more enjoyable.
Stayed 4 nights in Jan 2024
Response from Paul Muswede on 29 Jan 2024
Dear Victoria, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

10/10 Excellent

Charin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from Paul Muswede on 29 Jan 2024
Dear Charin, Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Rooms Division Manager

8/10 Good

Steve

Stayed 5 nights in Jan 2024
Response from Paul Muswede on 20 Jan 2024
Dear Steve, Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Room Division Manager

10/10 Excellent

Eugen

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Paul Muswede on 16 Jan 2024
Dear Eugen,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

8/10 Good

Francisco

Stayed 3 nights in Jan 2024
Response from Paul Muswede on 16 Jan 2024
Dear Francisco, Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Room Division Manager

6/10 Okay

NICK

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Love the place but …
Staff wonderful Hotel dated and not everything is working 100% I.e lifts, shower had no pressure …
Stayed 1 night in Jan 2024
Response from Paul Muswede on 16 Jan 2024
Dear Nick, Please accept our sincere apologies for the inconvenience you experienced with regards to the maintenance issues experienced during your stay. This is definitely not our usual exceptional standard. We hope that this will not deter you from choosing to stay with us in the future, as we look forward to welcoming you back. Kind Regards,Paul,Rooms Division Manager

8/10 Good

Carlo

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Paul Muswede on 16 Jan 2024
Dear Carlo, Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Room Division Manager

10/10 Excellent

Victoria

Travelled with family and small children
The Palazzo was such a lovely hotel, the staff continuously went above & beyond our expectations. Breakfast was good with a wide selection of options as was lunch & dinner in the main restaurant. The pool area was well maintained & the staff were very attentive. The rooms were big with good amenities & the location was fab for montecasino & the bird gardens.
Stayed 4 nights in Dec 2023
Response from Paul Muswede on 16 Jan 2024
Dear Victoria, Thank you for taking the time to complete a review on the Palazzo Hotel. Your comments are greatly appreciated and we are delighted that the team were able to meet your requirements and that your stay was a memorable one. We will most certainly pass these kind words on to our colleagues as it proves to be highly motivational. Your feedback is vital to our success and all feedback in used constructively to improve our product and services. I would love to hear what we could have improved on to exceed your expectations.Kind Regards,Paul,Rooms Division Manager

10/10 Excellent

ANTHEA

Stayed 2 nights in Dec 2023
Response from Paul Muswede on 16 Jan 2024
Dear Anthea, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Paul Muswede on 16 Jan 2024
Dear Robert, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

8/10 Good

Nokuhle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Paul Muswede on 16 Jan 2024
Dear Nokuhle,Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Room Division Manager

10/10 Excellent

ANDRE

Stayed 1 night in Dec 2023
Response from Paul Muswede on 16 Jan 2024
Dear Andre,Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Room Division Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this was a real spoil for my husband's birthday - the service and friendliness of all the staff was top notch.... thank you for making our stay so special
Stayed 1 night in Dec 2023
Response from Paul Muswede on 16 Jan 2024
Dear Karen, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

6/10 Okay

Yolandi

Stayed 2 nights in Dec 2023
Response from Paul Muswede on 16 Jan 2024
Dear Yolandi, Thank you for taking the time to complete a review on the Palazzo Hotel. Please accept y apologies for not enjoying your stay at the Palazzo Hotel. I do hope you reach out to us with feedback as to what we could have improved on.Guest feedback for a vital role to the success of any business and yours is valuable.I hope you give us the opportunity to restore your faith in us as we look forward to welcoming you back. Kind Regards, Paul, Rooms Division Manager

10/10 Excellent

Robert

Stayed 2 nights in Dec 2023
Response from Paul Muswede on 18 Dec 2023
Dear Robert,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

6/10 Okay

Anné

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
No smoking
The only complaint is that the hallway smell of smoke all the way to our non smoking room
Stayed 1 night in Dec 2023
Response from Paul Muswede on 18 Dec 2023
Dear Anne,Please accept our sincere apologies for the inconvenience you experienced with regards to the hallway that smelled of smoke during your stay. This is definitely not our usual exceptional standard. We hope that this will not deter you from choosing to stay with us in the future, as we look forward to welcoming you back. Kind Regards,Paul,Rooms Division Manager

10/10 Excellent

Wandisile

Stayed 1 night in Nov 2023
Response from Paul Muswede on 18 Dec 2023
Dear Wandisile,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

10/10 Excellent

Neill

Stayed 3 nights in Nov 2023
Response from Paul Muswede on 16 Jan 2024
Dear Neill,Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Room Division Manager

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Paul Muswede on 19 Nov 2023
Dear Steven,Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Room Division Manager

10/10 Excellent

Clive

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Paul Muswede on 19 Nov 2023
Dear Clive,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

10/10 Excellent

Brook, Springfield

Stayed 3 nights in Nov 2023
Response from Paul Muswede on 18 Dec 2023
Dear Brook,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

10/10 Excellent

Dawn

Liked: Staff & service, property conditions & facilities
As a first time visitor, I wish could stay sooner. Absolutely amazing experience
Stayed 1 night in Nov 2023
Response from Paul Muswede on 14 Nov 2023
Dear Dawn,Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Room Division Manager

10/10 Excellent

Wolfgang

Stayed 1 night in Nov 2023
Response from Paul Muswede on 6 Nov 2023
Dear Wolfgang, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

10/10 Excellent

Peter

Stayed 1 night in Oct 2023
Response from Paul Muswede on 6 Nov 2023
Dear Peter, Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Room Division Manager

10/10 Excellent

Nhlakanipho

Stayed 1 night in Oct 2023
Response from Paul Muswede on 31 Oct 2023
Dear Nhlakanipho,Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Rooms Division Manager

8/10 Good

Jon

Stayed 1 night in Oct 2023
Response from Paul Muswede on 31 Oct 2023
Dear Jon, Thank you for leaving a review on your recent stay at he Palazzo hotel. I see that you were not happy with your stay and I would love to hear what about your stay did not meet your requirements or what we can improve on. Please feel free to contact me directly or Via the Expedia portal. I hope you give us the opportunity to rectify these issues.Kind Regards,Paul,Rooms Division Manager

6/10 Okay

Craig

Stayed 1 night in Oct 2023
Response from Paul Muswede on 31 Oct 2023
Dear Craig, Thank you for leaving a review on your recent stay at he Palazzo hotel. I see that you were not happy with your stay and I would love to hear what about your stay did not meet your requirements or what we can improve on. Please feel free to contact me directly or Via the Expedia portal. I hope you give us the opportunity to rectify these issues. Kind regards, Paul, Rooms Division Manager

10/10 Excellent

Kersten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2023
Response from Paul Muswede on 18 Oct 2023
Dear Kersten,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

8/10 Good

Karl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location next to the mall and bird park. Lots of entertainment and good food options in the mall. The pool is nice but always a bit cold. Breakfast was fairly average and the food quality was below the rest of the hotel. The service at breakfast wasn’t good.
Stayed 3 nights in Oct 2023
Response from Paul Muswede on 17 Oct 2023
Dear Karl,Thank you for choosing to stay at the Palazzo Montecasino, we value your patronage. Your opinion as our Guest is very important and we do appreciate your effort to complete our review and provide us with Feedback. Please accept our sincere apologies for the inconvenience you experienced with regards to the quality of food and service that was not up to standard during your stay. This is definitely not our usual exceptional standard, and this matter has been addressed with our Food and Beverage Manager in order to address your concern. We hope that this will not deter you from choosing to stay with us in the future, as we look forward to welcoming you back. Kind Regards,Paul,Rooms Division Manager

10/10 Excellent

patricio Rene

Stayed 3 nights in Sep 2023
Response from Paul Muswede on 16 Oct 2023
Dear Patricio,Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Rooms Division Manager

8/10 Good

E

Stayed 1 night in Oct 2023
Response from Paul Muswede on 16 Oct 2023
Good day,Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Rooms Division Manager

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch. Staff was very helpful and friendly. The location within the overall Montecasino property area provides pretty gardens, the Bird Gardens, Casino, restaurants and shops. The property was beautiful and felt safe. Perfect location for a short stay in Johannesburg area.
Response from Paul Muswede on 3 Oct 2023
Dear Eddie, Thank you for taking the time to complete a review on the Palazzo Hotel. Your comments are greatly appreciated and we are delighted that the team were able to meet your requirements and that your stay was a memorable one. We will most certainly pass these kind words on to our colleagues as it proves to be highly motivational. Your feedback is vital to our success and all feedback in used constructively to improve our product and services. I would love to hear what we could have improved on to exceed your expectations.We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back.Kind Regards,Paul,Rooms Division Manager

10/10 Excellent

Menachem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Paul Muswede on 29 Sept 2023
Dear Menachem,Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards,

10/10 Excellent

Paul

Stayed 2 nights in Sep 2023
Response from Paul Muswede on 29 Sept 2023
Dear Paul,Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards,

10/10 Excellent

SHARIEM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Paul Muswede on 29 Sept 2023
Dear Shariem,Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards,

8/10 Good

John

Liked: Amenities
Lovely hotel near the casino. Old style decadence. Service was super throughout my stay.
Stayed 3 nights in Aug 2023
Response from Paul Muswede on 3 Sept 2023
Dear John,Thank you for taking the time to complete a review on the Palazzo Hotel. Your comments are greatly appreciated and we are delighted that the team were able to meet your requirements and that your stay was a memorable one. Kind Regards

10/10 Excellent

Lori

Stayed 2 nights in Aug 2023
Response from Paul Muswede on 3 Sept 2023
Dear Lori,Thank you for taking the time to complete a review on the Palazzo Hotel. We are delighted that the team were able to meet your requirements and that your stay was a memorable one. Kind Regards

10/10 Excellent

Werner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and staff friendly. The ride to the hotel feel very unsafe. But I think that is South Africa.
Stayed 1 night in Aug 2023
Response from Paul Muswede on 24 Aug 2023
Dear Werner,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Carlos

Stayed 1 night in Aug 2023
Response from Paul Muswede on 24 Aug 2023
Dear Carlos,Thank you for taking the time to complete a review on the Palazzo Hotel. We are so happy to hear that you enjoyed your time with us.