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Reviews of Nile Village Hotel

4 out of 5
Nile Village Hotel
48/49 Kiira Road, Jinja

Reviews

7.0

Good

Rating 10 - Excellent. 3 out of 21 reviews" "
Rating 8 - Good. 10 out of 21 reviews" "
Rating 6 - Okay. 5 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 3 out of 21 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Curtis

Great staff
Stayed 1 night in Apr 2024

6/10 Okay

Adam

Liked: Cleanliness, staff & service
Hotel needs improvements
I would rate this hotel 3* max as many things needs improvements. Not much choice in the morning with breakfast buffet. One of the machine in the restaurant make annoying sound every few seconds. Gym is there but 50% of equipment was broken and we couldnt use it! Rooms are ok but nothing special. Bed mattress hard. Window net broken. No nets in bathroom windows. Fortunately AC worked well. No bedside lamp. No plug in the sink. But most frustrating thing was NO WATER FOR MANY HOURS OR VERY LOW PRESSURE!
Stayed 2 nights in Jan 2024

10/10 Excellent

Kirit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay thank you
Stayed 2 nights in Aug 2021
Response from TK on 14 Sept 2021
Thanks for staying with us, we look forward to seeing you again.

2/10 Terrible

Amit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs
We booked and pre-paid for this hotel using hotels.com and arrived at 4pm on the day of check in. We were then told that the hotel was full and that they had to move us to a sister hotel, which was a 3 star hotel inconveniently located for our trip. After rejecting the offer of a move to a inferior hotel, then manager kept us waiting for 2 hours and after asking what was going on, he said that he had organized a room for us at a neighboring 5 star property and that they would take care of our room costs. We asked for a letter confirming this, which he provided and our driver took us to the new hotel. When we showed them the letter and tried to check in, they said that they couldn’t accept the letter unless they revived a guarantee of payment from the manager. Another 2 hours passed as they were promised the guarantee, which subsequently never arrived. Given that my 2 young children were with me, and it was dark outside, I had not alternative but to pay the full rate at the new hotel, which was $120 extra per night on top of what I’d already paid at the previous hotel. Expecting a refund from the Nile Village Hotel, I reluctantly paid for the new hotel - after all, they couldn’t accommodate us and sent us to this new hotel. The next day, I checked online and the manager marked our room allocation as a no-show which incurs a penalty. I’m yet to receive anything back to counter this and have proof of all of the above. These guys are thieves so please be careful.
Stayed 3 nights in Feb 2019
Response from Nile Village Hotel management on 25 Mar 2019
Dear Mr. Amit, apologies for going through this hustle. As discussed on your arrival, we didn't receive any confirmation of your booking hence the challenges faced. Taking you to another hotel was the best option available though we couldn't take responsibility but negotiate a better rate for you. This matter was supposed to be handled between you and the booking agent.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Spacious rooms and clean environment... friendly staff
Stayed 1 night in Feb 2019
Response from Nile Village Hotel on 20 Feb 2019
Thank you for your review, we really appreciate your time to give us your feedback. We are glad that we made your stay awesome. We look forward to many enjoyable moments to guests like you.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Internet was a problem and being Holidays staff were overwhelmed so service was taking longer
Stayed 1 night in Jan 2019
Response from Nile Village Hotel on 20 Feb 2019
Thank you for choosing to stay at Nile Village Hotel, we really do apologize for the slow service as well as poor internet connection. We have enhanced the connectivity as well added the number of service staff. All this is because of such reviews that help us to improve our services and make our guests stay more enjoyable and memorable.

8/10 Good

Kimeta

Very cosy clean place. Nice personel and it has a small pool. But its far away from the Nile.
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst travel experience in over 30 years
The hotel was overbooked so our rooms were not available. They lied to us about the quality of the hotel we were being transferred to. We we in Jinja during an election and we were surrounded by water cannon. I will be in contact with Expedia to tell them why I will never use them again.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
on the nile
Pleasant

6/10 Okay

Robert

Disliked: Staff & service, room comfort
Food and service not good, but a NEW manager started on 1st Jan. 2017. He took our comments gratefully, and I think he will make an improvement over the next few weeks.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not a 4 star hotel
The overall service was good but not to a 4-star level. Probably this hotel is a 2 star. No hot water on day 2 but the weather was very hot so probably not needed. No spar available and there's construction on site.

8/10 Good

PATEL RAHUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel in the Nile Town of Jinja
The Property going on expansion so spa expected ready by next year 2017. Good cuisine choice Indian cuisine very good. Good courteous staff and management. Well maintained garden and grounds. May get noisy on weekends.

2/10 Terrible

sureah, united kingdom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never go again for free
Horrible the service is poor rooms filthy and look at the photos this is two star

8/10 Good

Rahul, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nile Experience
Ongoing furbishment currently had no Gym facilities in place ,the swimming pool is large . Good food and breakfast is served with competent and smiling staff . Rooms(cottages as they are called) are quiet small and the bathroom ,specially shower area tight for space ,though everything kept clean and tidy.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel has good food and friendly service. The finishing in the rooms were not well done either bathroom door not locking, water not hot, sockets are loose etc.

8/10 Good

JORGE

Stayed 4 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience and stay at Nile village hotel
Welcoming and quick check in and guidance to our room. Very clean as we entered the room. The staff was friendly and even the manager came out while we were sitting in the restaurant to hear how we were doing. Very great experience.
Stayed 2 nights in Mar 2021
Response from TK on 10 Apr 2021
Your positive feedback is highly appreciated and we look forward to seeing you again. Thanks. Nile village hotel

6/10 Okay

Cecilie Vestly

Travelled with group
Liked: Cleanliness, room comfort
Stayed 8 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

6/10 Okay

MASAYUKI

Disliked: Staff & service
今のところ綺麗なホテル
新しいので今のところ綺麗ですが、特にバスルームは既にずいぶんと傷んできているので、メインテナンス次第ではあっという間に汚くなってしまいそうです。朝食は改善が必要です。