Ratings based on 1,098 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from somerset

Great hotel

Posted 26-Jun-2017
Stayed for a three night break in June. Hotel was wonderful. Friendly, helpful staff, comfy well equipped room and lovely breakfast. Visited Victoria restaurant and had two lovely meals also the outside terrace bar which is great for a drink and had a range of lighter meals all day. Will definitely return.
5 out of 5
Recommended
for Everyone
by A verified traveller from essex

Would highly recommend

Posted 26-Jun-2017
We have just returned from a 4 night stay for our silver wedding anniversary. The hotel was friendly and staff extremely helpful. Breakfast was self service with a large selection of hot and cold dishes plus the option of specials made to order. We had a lovely dinner in the restaurant on our first night would highly recommend. All hotel staff were so helpful and friendly the spa was clean and relaxing we are hoping to make a return trip next year.
4 out of 5
Recommended
for Couples
by A verified traveller from London

Lovely Hotel shame about room

Posted 25-Jun-2017
Pros: Staff, ambiance, location, facilities.
Cons: Layout of en-suite. Sound proof enclosure to plant roof. Draft beer available in inside bar.
Location: Jersey is a beautiful island with loads of activities within easy reach by car, public transport, cycling or walking whatever your preference.
Cannot fault Hotel, location, staff, facilities. Unfortunately we had a room on the third floor at the back which looked directly onto the plant roof. The windows had been frosted out, presumably because the view was so bad. If you opened the window, then you had the noise of the equipment all night. This meant that you had to keep the widows closed which made the room claustrophobic. There was also a large en-suite, but everything was jammed at one end, bath/shower, sink, toilet & even the door when opened would hit you if you were either using the sink or toilet. The bar was also a slight problem, as a beer drinker, only the outside bar had draft beer & this closed about 10pm. Therefore if you wanted a beer after 10pm you could only get bottles.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to all amenities

Posted 09-Jun-2017
After a shaky start on first night everything was superb. Staff and service excellent for remainder of our stay.
5 out of 5
Recommended
for Couples
by A verified traveller from Scotland

Best ever

Posted 07-Jun-2017
Pros: Very plush and comfortable; a step back in time but with all the conveniences of modern technology
Cons: Difficult to think of anything; the only item that I would have liked was for check in time to be a little earlier.
Location: On the edge of St Helier with great views across the bay. Less than fie minutes walk to the shops, bars etc.
Of all the hotels I've stayed at over the last 60 years these were the best trained; most conscientious and dedicated. It would be unfair to single any one individual member of staff out as they were all excellent. Hotel is well positioned; facilities really good; food unbelievably excellent (thought I'd experienced fine dining before - I was wrong). The problem with a review like this is that I seem to keep repeating myself with words like excellent however the real problem is that I will now be judging all other hotels by this standard which really is impossible to better.
5 out of 5
Recommended
for Couples
by A verified traveller from Hampshire

First class stay

Posted 06-Jun-2017
Pros: Pretty much everything!! The fact that it is just across the road from the beach and yet within walking distance of St Helier town centre was great.
Cons: While the mattress was firm it wasn't uncomfortably so but perhaps fluffier pillows might have helped.
Location: Do pop across the road to the Elizabeth Castle booking office and take a trip on the amphibious boat across the bay to the Castle.
Stayed here for a long weekend 2nd to 5th June and loved every minute. The staff were very friendly and helpful and restaurant service was excellent. The food was delicious and breakfast was awesome.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney Australia

Old hotel opposite mud flats

Posted 05-Jun-2017
Nice large room with comfortable bed and tricky taps in the bathroom. Lots of wardrobe space. The restaurant was adequate but uninspiring for dinner but the breakfast buffet was excellent. Drinks in the Terrace or Lounge were exorbitantly priced. The spa/pool area was completely underground and spooky but clean and adequate. I had booked and had confirmation for four people in two rooms but the room cleaner, the restaurant staff, etc kept insisting there was only One in each room. Very annoying. They had no trouble at all, however, in charging us twice for drinks !
4 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Excellent Location

Posted 04-Jun-2017
This hotel is in prime location. Easy access to bus stops- fabulous bus service which goes everywhere in the island on a regular basis. Breakfast service was very efficient with an extensive choice. Pool and spa areas were good also.
4 out of 5
Recommended
for Everyone
by A verified traveller from manchester

Posted 03-Jun-2017
Pros: The spa & gym
Cons: To have a child friendly menu
Pleasant stay but would recommend to book a sea view we had a view of the air conditioning unit.
5 out of 5
Recommended
for Everyone
by A verified traveller from Rochester Kent UK

Nice hotel, staff are very helpful and friendly

Posted 31-May-2017
Pros: Location is good, friendly and helpful staff, good food, clean and well maintained/
Location: Location is very good, main town is walking distance, as is the bus station. There is an entertainment centre close by including a multiscreen cinema
I stayed here for a long weekend and was very impressed by the hotel. The staff are very friendly and helpful, nothing seemed to much trouble. I asked for some more milk late evening and within about 10 minutes a small jug of fresh milk was brought to my room. I ate in the Victoria Restaurant in the evenings throughout my stay. The food was good but not quite as good as I imaged it would be. Breakfast is a buffet and has everything you'll want to set you up for the day, the hot food is very good not the dried up offerings you get at some hotels. On one occasion I ordered smoked haddock and poached egg. It was delicious and I'd recommend it to anyone. I think you'll be pleased if you choose this hotel.