Ratings based on 835 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from Wales

Excellent hotel. Top quality all the way.

Posted 17-May-2016
When we return to Jersey, we will definitely be staying here. Good food, good service, clean comfortable rooms with the best beds and room accoutrements.
5 out of 5
by A verified traveller

Excellent in all areas

Posted 16-May-2016
Pros: Everything was fine
Cons: Little room for improvement. It was fine
Location: Good views from the front of the hotel. Back rooms no view, but the rooms were very good and well equipped. Very convenient location.
Excellent there was nothing to dislike. Close to the beach but also easy access to the town and other facilities. A bus stop right outside the hotel which fed straight to the airport.
3 out of 5
by A verified traveller from england

Nice hotel but not a five star!

Posted 11-May-2016
Pros: Location
Cons: Cleanliness
The hotel was in a great position, friendly staff and nice food. The cleanliness of the rooms really let it down.
5 out of 5
by A verified traveller from sunderland

fabulous attention to service and fantastic views

Posted 09-May-2016
Pros: quality service and position in st helier
Cons: free mini bar
Location: excellent location to get around the island, shops 5 minutes away, bus stop 2 minutes away, tourist info centre 2 minutes away
from the moment we arrived we felt all the staff very friendly and hotels has an excellent standard of service
4 out of 5
by A verified traveller

Slightly faded elegance

Posted 08-May-2016
Good hotel but in need of some TLC, owners seem to recognise this as rooms are being refurbished and public areas were being painted. Our room (110) was a good size but being at the back of the hotel was very dark, in fairness to the hotel they did offer to move us if we were not happy. However we slept so well we decided to remain in this room. Positive points, friendly and efficient staff, excellent breakfast and large terrace at front of hotel.
5 out of 5
by A verified traveller from belfast

Charming 5* Stylish Hotel Overlooking The Strand

Posted 04-May-2016
Pros: The staff, facilities & breakfast buffet - couldn't find fault to be honest, and I'm extremely fussy, picky & can ( I'm told ) be quite awkward ...
Cons: Nohting
Location: Max five min walk to town centre, fabulous views over Elizabeth Castle & promenade
Style, service & spoilt rotten are how we could sum up our stay at the Grand Hotel. The warm reception, beautiful room & without exception friendly, hospitable staff guaranteed we had an excellent stay. Nothing was too much bother, each & every task executed with a smiley, professional air, rooms were lovely, ours overlooked Elizabeth Castle & really I couldn't find fault at all! The breakfast buffet was excellent, I defy anyone to not eat their fill, mostly self service but a wide selection of specialists could be ordered if so desired. The newly upgraded pool & spa is lovely, free bath robes, towels etc etc complete this top notch hotel. Location wise it is a (maximum) five minute walk to Liberation Square, therefore you get the handy location without the noise of a busy town centre at night. We were thoroughly impressed with every aspect of this hotel & Jersey itself was gorgeous .... We'd relocate if we could afford it!!!!!
4 out of 5
by A verified traveller from portsmouth

The Grange

Posted 03-May-2016
Pros: The service
Cons: The decor was a bit dull
Location: Very central to get to everywhere Durrell Wildlife Park excellent day out War hospital and tunnels very interesting
Nicely positioned in middle of jersey, the busy town within walking distance. Avoid front sea view bedrooms on a busy noises road. Nice view of castle tho Staff couldn't do enough to for you and the breKfast was amazing ever thatching you could want and lovely and hot
5 out of 5
by A verified traveller from Reading

Lovely weekend break.

Posted 03-May-2016
Pros: The food was fabulous, especially the fine dining taster menu
Cons: Nothing
Location: Bike hire, ferry trips, shops, walking
The staff could not do enough to look after us. The Spa was great, food outstanding, nothing was too much trouble for anyone
5 out of 5
by A verified traveller from Sussex, England

Room overlooking the Esplanade and beach

Posted 03-May-2016
Pros: All of it, the rooms, service, facilities and staff
Location: Elizabeth castle is opposite and it is a lovely 3.5 mile walk down to St Aubins, also a land train on the promenade, bike hire and buses to everywhere
The Grand Jersey, is easy to find being situated on the main Esplanade overlooking the beach and Elizabeth Castle. The hotel and staff are fantastic. I cannot recommend the Champagne bar enough it was perfect for my wife's and I anniversary. We had a glass of champagne there when we arrived and then afternoon tea and more champagne the following day. We also made use of the spa facilities, this was my first time using a spa and I was impressed very professional and relaxing. We would definitely go back again.
4 out of 5
by A verified traveller

Well used by local residents. Opposite beach

Posted 01-May-2016
Pros: Ocean view Helpful staff
Cons: Public rooms looking tired. Superior rooms too narrow to take king sized bed
Location: Good location near excellent bus service at bus station. Excellent for walking holidays if weather was kinder!
Good sized bathroom, window too high to open Bedroom,superior ocean view, too narrow to fit king sized bed, only 24 inches room to pass. Newly re- furnished, hate polyester duvets! Window very small opened 3 inches Breakfast good, international variety and plentiful. Lots of staff who were all very cheerful and helpful.