Ratings based on 1,025 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from saint malo

accueil à ameliorer

Posted 11-Jan-2017
Arrivée à l'hôtel personne pour aider avec les bagages réceptionnistes ne nous regardent même pas, semblent perdus, manquent de formation. Aucun staff de l'hôtel ne nous dit bonjour pendant le séjour (la base dans un 5 etoiles) Chambre ok , propreté laisse à désirer traces sur le miroir, poils dans la baignoire Chambre confortable, équipement du spa et piscine très bons et agréables. Bon emplacement de l'hôtel, quel dommage que le personnel ne soit pas à la hauteur d'un 5 étoiles notre séjour en aurait été tout autre.
4out of 5
Recommended
for Everyone
by A verified traveller

Excellent stay!

Posted 09-Jan-2017
Lovely hotel. Staff very attentive, only downside the air con was very noisy so had to turn it off but was replaced with a heater so was nice and warm!
5out of 5
Recommended
for Couples
by A verified traveller from hertfordshire

Brilliant New year weekend stay

Posted 03-Jan-2017
Pros: The warmth and friendliness of the staff . The food and service was first class
Cons: Cannot think of anything
Location: About 10 minutes from the airport. Shopping centre nearby . Cinema and bowling very close.
Four of us went (2 couples) and from entering the hotel to when we left it was brilliant. The staff, the ambience, the room and the food in particular was first class. Nothing was too much trouble for the staff. They were all so friendly and very professional. Gabor in the restaurant was fantastic. The New Year's Eve ball was brilliant. I cannot speak highly enough of this hotel.
5out of 5
Recommended
for Everyone
by A verified traveller

good hotel close to bus station.

Posted 01-Jan-2017
Buses from airport every 15 mins to bus station, 5 min away. fare £2 per peron. Staff very helpful and friendly. Food excellent especially breakfast. Beds comfortable. Good central position especially if you do not have a car. Right on the prom so good for walks.
5out of 5
Recommended
for Everyone
by A verified traveller from Glasgow

Close to beach staff very helpful

Posted 30-Dec-2016
Nice touch with the bottle of wine, fruit etc in our room on arrival and the Christmas gift.
5out of 5
Recommended
for Everyone
by A verified traveller from England

Lovely Hotel

Posted 28-Dec-2016
Pros: Everything.See above.
Cons: Can't think of anything.
Location: Very close to the beach and walking over to Elizabeth Castle. Very close to St.Helier.
We had a Christmas break at The Grand Jersey and were very pleased. We did bed an breakfast as we were visiting family. The breakfast was excellent, a huge choice.The Spa facilities were excellent too. All the staff were very helpful. The location is also really good, easy walking distance to the beach and St. Helier. We would stay here again.
5out of 5
Recommended
for Couples
by A verified traveller from devon, UK

this hotel gets it right

Posted 19-Dec-2016
Cons: Bathroom, we would have liked a bath not just a shower. Shower lacked power.
Location: Just a few minutes walk to town and overlooking the sea front.
Great staff, all very friendly. Lovely spa. The breakfast is excellent. We had a room at the back of the hotel with frosted windows which felt a bit ' shut in' so next time would pay more to avoid this. Would recommend this hotel for great service, excellent location, spa and other facilities.
5out of 5
Recommended
for Everyone
by A verified traveller from Exeter, England

Luxurious winter get-away

Posted 18-Dec-2016
Cons: The one not so good part of our stay was that we had scaffolding outside our window and the builders woke us up one morning talking to each other. We
We booked a couple of nights here in December for some time to relax and explore a new place. We knew that if the weather was awful we would have the spa to fall back on. The hotel was lovely and the breakfast delicious and plentiful! The spa was the best bit, beautiful pool long enough to get a proper swim, but also a nice Jacuzzi/steam room/sauna and the relaxation room was our favourite part. It has refreshments on tap, calming music, comfy sofas and even colouring books for adults.
4out of 5
Recommended
for Everyone
by A verified traveller from england

Large hotel opposite beach

Posted 03-Dec-2016
Pros: It's position.
Cons: Hot breakfast , unless you order off the menu.
Location: Opposite beach. 5 mins walk to shops Liberty square marina and bus station. -Limited parking. Buses go to all attractions.
The hotel is quite big, I feel they fill the back rooms and save the better rooms although there is an offer till March 31 3nights for 2 with an upgrade. I didn't get an upgrade, in fact was give the same room as last time! The furthest away and you had to stand in the wardrobe to look in the mirror. Hugo very kindly moved me to the next room. Breakfast! The fried and poached eggs still cooked and left under lamps, most residents just took them (observed left for 20+mins) but the ?chefdid do 2fresh when I asked Monday was great the hot food on hot plates from the kitchen ! My bathroom had thick dust hanging fom the bath panel, Sunday evening this was removed !! The champagne bar was nice , food good, nice to take children in to eat, very reasonably priced particularly for children.
5out of 5
Recommended
for Everyone
by A verified traveller from Devon

Long Weekend break

Posted 02-Dec-2016
Fabulous hotel within easy reach of st helier town and all attractions. Fab food and staff