Ratings based on 1,051 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to commercial area

Posted 21-Mar-2017
Pros: Food is very good.
Very comfortable hotel with excellent amenities within easy walking distance of the High Street but in quiet area. Sea views available but we prefer the park view. Food is very good.
3out of 5
Recommended
for Everyone
by A verified traveller

nice hotel close to town

Posted 07-Mar-2017
Pros: The hotel was better when it was owned by De Vere.
Cons: should show the actual room where you would be staying.
Location: really good location.
I have been staying at this hotel for 16 years and it is the worst room that I have stayed in, no draws to put things in and very small for what I paid, staff were really nice.
5out of 5
Recommended
for Everyone
by A verified traveller from England

Amazing hotel!

Posted 01-Mar-2017
Pros: I loved the decorations and the high quality of food and cleanliness.
Cons: Nothing!
Location: The beach was opposite the hotel and it was a 10minute walk to the town centre where there was lots of shops and places to eat!
From the moment we checked in to when we checked out we had a incredible stay! The staff were so polite and always willing to go the extra mile to help us. The compliantly bottle of champagne for my Fathers 50th birthday was so kind! The breakfast every morning was so good, such a wide range of choice to meet everyone's needs. The manager of Victoria breakfast room was so lovely, taking the time to get us a map and give us directions!
5out of 5
Recommended
for Everyone
by A verified traveller from Huddersfield

Great hotel, great location.

Posted 27-Feb-2017
Great hotel in a great location - 5 minutes walk to the shops of St Helier, a number of excellent restaurants within 2 mins walk. Great view of the bay and Elizabeth Castle from our room. Staff friendly and attentive without being fussy. Excellent choice of breakfast from fruits, cereals, continental and freshly cooked food.
4out of 5
Recommended
for Everyone
by A verified traveller from fife

Nice hotel close to all amenities

Posted 27-Feb-2017
Nice hotel but not a five star, close to beach, shops etc
5out of 5
Recommended
for Everyone
by A verified traveller from united kingdom

High quality hotel with a friendly atmosphere

Posted 22-Feb-2017
Staff at this hotel are extremely helpful and friendly and go out of their way to make your stay a happy one. We enjoyed an excellent breakfast, quality dining and a lovely afternoon tea for a treat. Comfortable beds and a clean and high class spa make for a very relaxing stay. Looking forward to another visit in the not too distant future.
5out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel with character

Posted 18-Feb-2017
Staff very helpful and always a friendly service. We enjoyed the spa facilities and although the reception area was being refurbished at the time of our stay it did not impact on our stay.
5out of 5
Recommended
for Couples
by A verified traveller

Close to town and beach

Posted 17-Feb-2017
Pros: The location could not be better, town, bus station and beach are on the doorstep. We hired a car and the access was very good.
Cons: We loved it here, and would be searching for something negative to say.
Location: Perfect location and easy access to all the holiday facilities
Stayed for 3 nights and thoroughly enjoyed the whole experience.As it was our anniversary the hotel had provided a welcome gift of wine, fruit and chocolates- what a kind thought! The fitness room facilities are excellent as are the pool and sauna and everything is provided.
4out of 5
Recommended
for Everyone
by A verified traveller from Essex

Friendly hotel on the main esplanade.

Posted 17-Feb-2017
Pros: Facilities
Cons: Steep steps to main entrance
Location: Central location, right by the beach and opposite st Catherine's castle. Use the bus service, it's cheap way to get around.
Great hotel by the sea. Very friendly staff with great facilities. Highly recommended.
5out of 5
Recommended
for Everyone
by A verified traveller from Glasgow

Traditional hotel with friendly service

Posted 15-Feb-2017
Pros: The breakfast was outstanding. This buffet had absolutely everything you could want.
Cons: It could probably do with redecorating in the near future.
Location: It was located on the seafront with beautiful views from the restaurant and bar. I would say it's a brisk 10 minute walk to the centre of St Helier.
We stayed here for 3days and would definitely recommend it. The outstanding level of service and quality of the food make this hotel a winner. It is a very traditional hotel and I would agree with some reviewers that some of the carpets etc could do with upgrading but that said everything was impeccably clean. Our bathroom in our classic room was perfectly fine but two of the couples we travelled with complained about the head height in the over the bath shower being too low. I would have to agree.