Ratings based on 942 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from england

Nice hotel within easy flat walk to town and bus s

Posted 20-Sep-2016
Great breakfast. Lovely views over the bay if you book Seaview room. Nice outdoor area and close to amenities.
4out of 5
by A verified traveller from Barrow-in-Furness

Short break

Posted 19-Sep-2016
Pros: The Staff, the Spa, the breakfast, the location
Cons: bathrooms are good but not particularly modern
Location: Everything was nearby
The hotel was on the outskirts of town, less than 10 minutes walk away, an excellent location. Spa in the hotel was excellent, good gym, lovely pool and nice staff. The breakfast was excellent, staff top class (didn't want to use excellent again!) and the room was good. It was our 25th wedding anniversary and the hotel gave us a free bottle of wine, fruit, chocs and a card, much appreciated. It was our first stay in Jersey and we will certainly return and it will be to The Grand.
5out of 5
by A verified traveller

Excellent hotel and great location

Posted 18-Sep-2016
Excellent hotel with great location in St. Hellier. Traditional style combined with luxury / modern rooms and facilities.
4out of 5
by A verified traveller

Thank you for the balcony

Posted 18-Sep-2016
Brief stay but put in the nicer of rooms. Thank you.
5out of 5
by A verified traveller from North Yorkshire

Great Hotel

Posted 17-Sep-2016
Really comfortable hotel in just about the best location on the island. Within walking distance of the centre of St Helier and sitting on the main bus routes to visit the rest of the island Our room was comfortable to sit in with a view over the adjacent park and on to the St Aubins Bay The bed was really comfortable enabling really good sleep The air conditioning worked well Public areas of the hotel such as the lounges and outside terrace were of good quality and comfortable overlooking the bay out front We intend to return next year The island roads are mainly quite narrow and it can be challenge to drive with anything other than a small car We went to the central bus station in the centre of St Helier and bought their weekly ticket which enabled us to travel all over the island via public transport. We were able to see most of the island, get off the bus, a have look round, have lunch and get on the net bus back to base. Most of the bus routes pass in front of the Grand so it was most convenient, even to just catch a bus in to the centre and save our legs for walking round downtown
4out of 5
by A verified traveller from Northern Ireland

It is in an excellent location and so peaceful

Posted 14-Sep-2016
Pros: Location, staff, breakfast and even though a busy road at the front I found it so tranquil.
Cons: Possibly its carpet on the stairs leading up to rooms 238.
Location: St Helier is in an ideal location to visit the Wildlife centre. Ferry trips to St. Helen's Castle run frequently across the road from the Grand Hotel.
On our arrival at the Grand Hotel on the eve of Saturday September 10, we were greeted by the most pleasant young gentleman (sorry forgot to ask his name) who went out of his way to try and sort out a query with regards to an event which was happening outside of the hotel. My experience as was my son's the staff "aimed to please".
4out of 5
by A verified traveller from weston super mare

Great hotel, close to all amenities

Posted 14-Sep-2016
Have visited Jersey on many occasions and have tried different hotels in different locations every time. This is the best we have stayed in so far. Although next to the main road, noise was non existent. Staff were great.
4out of 5
by A verified traveller from Essex

Great hotel ideally located

Posted 13-Sep-2016
My wife and I stayed for three nights at the Grand Jersey and couldn't have chosen a better hotel. Ideally located for shops, restaurants and beach with a great sun terrace. We used to pool which was very nice as well as the large steam room and sauna. I would also give breakfast at this hotel 10 out of 10!
5out of 5
by A verified traveller

Posted 11-Sep-2016
We had an excellent stay, the staff were very helpful and the breakfast covered all tastes.
3out of 5
by A verified traveller

Good hotel but not great

Posted 11-Sep-2016
Good hotel in good location. Parking is a nightmare and breakfast is a shambles. Everything else just okay.