Ratings based on 1,078 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from A

Amazing hotel and spa close to everything

Posted 22-May-2017
We had the most amazing stay here for the weekend. The staff were amazing and couldn't do enough for you.
5 out of 5
Recommended
for Everyone
by A verified traveller from midlands

Great hotel

Posted 17-May-2017
First class ....would return....staff superb ...food and facilities great
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location, lovely views. Good pool and spa.

Posted 15-May-2017
Pros: Very friendly staff
Location: Close to town, 5-8 minute walk. Lovely views.
Lovely stay. Lovely views from the room. Great attentive staff. Excellent hotel overall.
5 out of 5
Recommended
for Couples
by A verified traveller from Redditch

Grand Jersey Hotel

Posted 12-May-2017
Pros: Standard of accommodation, view from the room
Location: Ideally located to walk into St Helier and Elizabeth Castle
Hotel was very accommodating with our early arrival and had room ready mid morning. Our trip was for my wife's 50th birthday and the hotel made it very special
5 out of 5
Recommended
for Everyone
by A verified traveller from renfrew

Posted 12-May-2017
Pros: Service excellent and food nice
Cons: Felt lack of staff at spa area and never got shown round
Location: Location good although went on island tour which was excellent
Hotel as expected and in a good location. Staff veryy helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Sea front position, easy walking to St Helier

Posted 12-May-2017
Pros: Great service from the moment we arrived. Great food. Attentive, responsive and helpful restaurant and concierge staff.
Cons: Nothing major.
A return to the island after 14 years visiting favourites places and friends.
4 out of 5
Recommended
for Everyone
by A verified traveller from Berkshire

Wonderful weekend

Posted 09-May-2017
Pros: Friendly, welcoming staff.
Location: Fantastic location. Local to the bus stop and central station, walking distance to town and a fabulous view of Elizabeth castle opposite.
Staff were lovely and welcoming. Hotel was in a fantastic location with beautiful views. I only had the breakfast but the food was delicious. Room was clean and comfy and the toiletries were a great addition. Spa was quiet and relaxing, massage was of great pressure and just what the doctor ordered. Shame I had only booked a long weekend as there was so much to do. I highly recommend Jersey and especially The Grand Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from east yorkshire

Great hotel

Posted 07-May-2017
Pros: Breakfast, Wifi, staff.
Location: Bus stop just out side, very handy for the airport, taxis very expensive.
Good location, staff very helpful, lovey room. Came for a wedding and wanted for nothing.
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely central hotel

Posted 02-May-2017
Stayed at the Grand for a birthday weekend treat and loved every minute of it!
5 out of 5
Recommended
for Everyone
by A verified traveller

Friendly hotel in good location

Posted 01-May-2017
Pros: The hotel is in a good location and an ideal base for seeing the island.
Location: It is a 10 -15 minute walk to the town centre and bus station etc. There is a row of lovely restaurants in the street beside the hotel.
We spent three nights at the hotel. We arrived early so could not check in but when we returned later in the day our luggage had already been taken to our room for us. There was complimentary fruit and a bottle of red wine with a card for my birthday. Every member of staff was friendly and welcoming. They were very helpful about the hotel facilities and Jersey in general. The breakfast selection was very good and the staff were attentive. The bed was very comfortable. The complimentary tea and coffee etc were well stocked and regularly replenished. We used the spa on a couple of occasions. The hot tub is quite small so if it is busy you may have to wait but otherwise the spa facilities were very good. We did not eat our evening meals at the hotel but we heard good reviews about the restaurants.