Ratings based on 914 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Wales

Great hotel on the seafront

Posted 28-Aug-2016
Grand indeed, this place truly lives up to its name. Rooms are fantastic with everything you could want. Comfy bed, free & fast wifi, safe, fridge, big tv with free on demand movies, clean and smart bathroom with bath, a/c etc. Everything in the room is pretty new and very smart. Our room overlooked the park alongside the hotel and had a good view of the sea and across the bay to St. Aubins. Suggest you avoid the busy time for breakfast from 0900 as although you can get a table, the staff are full on busy and it takes five mins or so for your coffee etc. to arrive. Food is great however. The terrace bar overlooking the seafront is Uber cool and is the place to hang out for a drink. The Champagne lounge just off the lobby runs it a close second. The gym is newly returned and has Matrix treadmills/cross trainer/rower etc. Also has fullly stocked dumbells rack and sandbags etc. The indoor pool is quiet and clean. The hotel is a 10 min walk to the centre of St. Helier and is therefore great for good shops and restaurants etc. of which there are plenty. Concierge service is fantastic and Hugo is always a friendly face to welcome you back. We have stayed here for a week for the past three years and cannot recommend it highly enough.
4out of 5
by A verified traveller from jh

Ideally situated to local amenities

Posted 26-Aug-2016
Needed a short break to relax & this stay did the trick
5out of 5
by A verified traveller from Bedfordshire

Grand week out

Posted 26-Aug-2016
Pros: Location, room, staff, breakfast, facilities.
Cons: Decor showed a little tiredness, chips off paint on walls and doors but then I notice stuff like that.
Location: It's all nearby on a 46 sq mile island but Elizabeth castle, cinema, concert hall, War tunnels, Durrell's zoo, Jersey Pearl, Lavender farm, Gorey
Greeted by a Canadian front of house man who showed us round and then to our room - really nice guy. Made you feel less anxious in a place that could be intimidating. Room very good, sea view even though overlooking Victoria park; walk in shower. Tea, coffee, hot chocolate with biscuits available in room and on several occasion there was a knock on the door in the evening to see if you had run out of beverages since room maintenance. Four places to eat in the hotel Tassili Michelin three star tasting menu - daren't look at the prices. Victoria's; selectable set price menu or a la carte - never fully booked. The Champagne lounge (sea views) with reasonably priced meals though not a wide selection , Champagne on the other hand by the bucket load if you are prepared to pay! Open air bar serving tapas at the front of the hotel again sea views. Breakfast (in Victoria's) was worth getting up for; Cereals fruits,/fruit juices, Yogurts, smoothies, croissants etc English cooked breakfast on self serve or you could order your own preference. Always someone around to assist if needed. Spa suite very good with pool, sauna, steam room, jaccuzzi though the latter was closed for three days. Fully equipped Gym should you be that energetic. Massage and facials etc available at extra cost. Hotel just down road from Bus station which will get you almost anywhere on the island for £2 per adult great value and beats a hire car any day
5out of 5
by A verified traveller from I

Lovely hotel great sea view

Posted 26-Aug-2016
Staff were excellent. Friendly, helpful, accommodating, courteous. Breakfast buffet had a wide range of options:) Hotel restaurant - lovely food!
5out of 5
by A verified traveller from Gateshead

Nice central hotel

Posted 25-Aug-2016
Pros: Breakfast was delightful with an outstanding selection to suit everyone.
Cons: Lounge and bar furniture was looking very dated.
Location: Centrally located to have a nice stroll into town or to the marina. Bus stop right outside hotel. I could recommend the blue bus island coastal tour.
We booked a four night stay but our room was on the 'inside' of the hotel which meant there was no view and the windows were partially frosted. It was just as well because there was scaffolding blocking the view anyway. We approached management who were able to change our room the next day to a partial sea / park view but we were charged an extra £25 per night. In future I would ensure I booked a room with a view as the others are very small and claustrophobic. The hotel redeemed itself however by providing a courtesy bottle of wine as well as fruit and chocolate to celebrate our anniversary.
5out of 5
by A verified traveller from Newcastle upon Tyne

Great hotel close to town centre and beach

Posted 25-Aug-2016
Pros: Good room facilities, food and welcoming staff.
Cons: Nothing of any note
Location: Located directly across from beach, close to town centre, cinema, plenty of restaurants and nearby park areas.
Good overall service, comfortable and added bonus with good weather.
5out of 5
by A verified traveller from London

Very comfortable hotel in excellent location

Posted 25-Aug-2016
Pros: Comfort and location
Cons: Don't change anything
Location: On see front with easy access to public transport, main shopping area and plenty of bars and restaurants
Stayed for short break, All aspects excellent including spa facilities, Staff are the key, helpful, friendly but never intrusive. A hotel where they have got the balance right.
4out of 5
by A verified traveller

Posted 24-Aug-2016
Great location. Can be a little bit noisy in the early morning.
3out of 5
by A verified traveller

Posted 14-Aug-2016
Not 5 star possibly just 4 lack of communication between staff Lack of ambience All staff very friendly but not enough of them
4out of 5
by A verified traveller from Brighton

Beach front hotel, opposite Elizabeth Castle.

Posted 13-Aug-2016
Pros: Friendly, efficient staff.
Cons: Temperature in the bedrooms and the TV service.
Location: Bike hire right outside and you can pick up the Dotto train and buses to most parts of the island.
The Grand is a good hotel, though not quite as 'grand' as you might expect. There's no wow factor. I'd say it was more four than five star. It's at the western end of St Helier but easy walking distance to the centre and right opposite the beach and Elizabeth Castle. Good-sized rooms with all the facilities you'd expect. Spent time wrestling with the shower and the TV service was poor. Like many hotel rooms it was too hot and the thermostat would not go below 19 degree On Fridays and Saturdays they have a 'sundowner' event on the terrace with a DJ. It's very popular although slightly incongruous with the general clientele of the hotel which seems aimed at the older and family market. Happy enough with our choice though. Watch out for special deals which make it much more reasonable.