Ratings based on 1,004 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from england

Large hotel opposite beach

Posted 03-Dec-2016
Pros: It's position.
Cons: Hot breakfast , unless you order off the menu.
Location: Opposite beach. 5 mins walk to shops Liberty square marina and bus station. -Limited parking. Buses go to all attractions.
The hotel is quite big, I feel they fill the back rooms and save the better rooms although there is an offer till March 31 3nights for 2 with an upgrade. I didn't get an upgrade, in fact was give the same room as last time! The furthest away and you had to stand in the wardrobe to look in the mirror. Hugo very kindly moved me to the next room. Breakfast! The fried and poached eggs still cooked and left under lamps, most residents just took them (observed left for 20+mins) but the ?chefdid do 2fresh when I asked Monday was great the hot food on hot plates from the kitchen ! My bathroom had thick dust hanging fom the bath panel, Sunday evening this was removed !! The champagne bar was nice , food good, nice to take children in to eat, very reasonably priced particularly for children.
5out of 5
by A verified traveller from Devon

Long Weekend break

Posted 02-Dec-2016
Fabulous hotel within easy reach of st helier town and all attractions. Fab food and staff
5out of 5
by A verified traveller from West Sussex

Excellent location, staff, sleep quality & food

Posted 01-Dec-2016
Pros: The staff and the total experience at Tassili restaurant where everyone and everything is exceptional.
Location: Central location across the road from the beach and minutes from shops, cinema etc.
We stayed here for my wife's 65th birthday and it couldn't have been better. It is the third year that we have taken a winter break here and we will continue to visit as it is exceptional.
4out of 5
by A verified traveller from London

Wonderful position

Posted 29-Nov-2016
Hotel has superb views which with the tide is constantly changing its like a moving picture. The hotel staff are very friendly and hospitable very stylish .I felt the only draw back was for a 5 star hotel the overall decor was lacking it needs some maintenance , dreadful sqeeky floor boards in rooms can hear the boards in the room above as well this really does need addressing. I would say it's more of a 4star hotel .
2out of 5
by A verified traveller from London

What a shame.......

Posted 21-Nov-2016
Pros: Location is good.
Cons: Staff training, more attention to residents as opposed to private parties, rooms need refurbished.
Location: near town and sea front.
I have stayed lots of times in Grand, and each time I am more disappointed. Whilst most of the staff are helpful and polite, the rest don't really seem bothered ! The receptionist we had looked like we were really annoying her.by making her work. We had to move rooms on arrival due to wind blowing through our balcony doors ! Got moved to the room I requested week before which was apparently already occupied ! Very tired looking room, could do with refreshment. My son was in anther small dingy room and the wind was blowing there too making a tremendous noise, but they had no more rooms on sea view side, so nothing they could do, I asked if there was a maintenance man, to which they replied yes, and I pushed to have him sent to look at problem. My son had lots of problems but unfortunately being young he didn't tell me till we left. Got to bar to meet family and ordered champagne and after half hour we were told we would have to move as private party on. The next night the same thing. Strong feeling that you are in the way as a resident. The last time I stayed in Grand we were moved off balcony because of private party. So, no interest in residents as much as private parties. Room service sandwich took over an hour first night, with an apology that the particular waiter was the only one on and it had 'gone mad'. As I said, shame, as it is perfect for me to come to regularly and central from my family but there are much better hotels in Jersey for the money.
5out of 5
by A verified traveller from North Wales

Birthday Celebration at the Grand Jersey.

Posted 20-Nov-2016
Pros: The rooms were comfortable and well appointed. Service everywhere was outstanding. Our daughter enjoyed swimming each day and her massage.
Cons: Nothing.
Location: Excellent location. Within walking distance is Liberation square,Jersey museum,shopping centre,fish marker,central market,Royal square,and bus station
The hotel is in a good position within walking distance of St Helier. We were offered upgrades but the sea view rooms were on the Esplanade and the road was very busy. We like to sleep with the window open. Check-in was easy and our luggage was taken to our rooms. The porter described all the facilities of the rooms. Fruit, chocolates were in each room and our daughter was given a bottle of wine for her birthday. We were able to drink this at dinner. We ate in the Victoria restaurant each evening except for one evening when we ate in the Tassili restaurant. This latter dinner was outstanding. A terrific experience. The food was delicious, brilliantly presented and the sommelier described each glass of wine clearly saying why each wine went so well with each course. Service was impeccable. The Island tour was excellent. Collection from the hotel. We made our own way to the War Tunnels as the bus stop is right outside the hotel. The Jersey museum was very interesting and as we had not had enough time to all the floors our entrance ticket was amended so that we could return the next day without paying more. The cafe there was excellent for lunch. Very good service. On arrival we caught the 15 bus from the airport but on return as the weather was inclement the hotel booked a taxi for us. We enjoyed the Island and found the people so friendly and helpful. The oysters are huge and the fish market was fantastic. Likewise the Central market. We hope to return next year.
4out of 5
by A verified traveller

Good hotel

Posted 19-Nov-2016
Great friendly staff the only thing letting the hotel down is the restaurant food and prices
5out of 5
by A verified traveller from Reading

Flawless

Posted 18-Nov-2016
This hotel was perfect. Location, staff, food, spa couldn't ask for anything more.
5out of 5
by A verified traveller from sussex

Why stay anywhere else in Jersey

Posted 14-Nov-2016
Pros: the staff we very attentive to our needs at all times, great views over the beach to the castle
Cons: Just on the first night of our stay (friday) other neighbouring guests were a bit noisy late at night with doors opening and closing (not a hotel problem of course) and sat/sunday were v quiet and therefore relaxing , all in all very satisfactory
4out of 5
by A verified traveller from Sussex

Comfortable, clean, convenient

Posted 14-Nov-2016
Location: Right on the seafront directly opposite the walk across the sand to the castle. Convenient for the cinema complex with it's restaurants and bars.
The hotel does look a little tired and dated from the outside during the winter without the attractive front terrace to give it a lift but inside it delivers everything you need. Our sea view room was just that with a lovely view over the bay to Elizabeth Castle. It wasn't large and had a quirky layout of bedroom, dressing room and bathroom which didn't quite work but each area had everything you needed and the bedroom had a comfy armchair and sofa. There was a balcony but the November weather wasn't kind to us. The spa was nice, we didn't have treatments but the Jacuzzi, pool, sauna, steam and relaxation rooms were just right. The bar was comfortable if a little poorly stocked - no LBV port or Stones ginger wine we requested for our nightcap which weren't unusual requests. Breakfast, the only meal we ate in the hotel, was good - standard buffet style but with plenty of choice and some nice touches like freshly made smoothies and local artisan breads and local yoghurt. Service in the restaurant was good. There is an on site car park although it is pretty small but still convenient as is the location of the hotel. Although there was nothing outstanding about the hotel there was nothing bad either. We had a pleasant stay.