Ratings based on 1,044 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from united kingdom

High quality hotel with a friendly atmosphere

Posted 22-Feb-2017
Staff at this hotel are extremely helpful and friendly and go out of their way to make your stay a happy one. We enjoyed an excellent breakfast, quality dining and a lovely afternoon tea for a treat. Comfortable beds and a clean and high class spa make for a very relaxing stay. Looking forward to another visit in the not too distant future.
5out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel with character

Posted 18-Feb-2017
Staff very helpful and always a friendly service. We enjoyed the spa facilities and although the reception area was being refurbished at the time of our stay it did not impact on our stay.
5out of 5
Recommended
for Couples
by A verified traveller

Close to town and beach

Posted 17-Feb-2017
Pros: The location could not be better, town, bus station and beach are on the doorstep. We hired a car and the access was very good.
Cons: We loved it here, and would be searching for something negative to say.
Location: Perfect location and easy access to all the holiday facilities
Stayed for 3 nights and thoroughly enjoyed the whole experience.As it was our anniversary the hotel had provided a welcome gift of wine, fruit and chocolates- what a kind thought! The fitness room facilities are excellent as are the pool and sauna and everything is provided.
4out of 5
Recommended
for Everyone
by A verified traveller from Essex

Friendly hotel on the main esplanade.

Posted 17-Feb-2017
Pros: Facilities
Cons: Steep steps to main entrance
Location: Central location, right by the beach and opposite st Catherine's castle. Use the bus service, it's cheap way to get around.
Great hotel by the sea. Very friendly staff with great facilities. Highly recommended.
5out of 5
Recommended
for Everyone
by A verified traveller from Glasgow

Traditional hotel with friendly service

Posted 15-Feb-2017
Pros: The breakfast was outstanding. This buffet had absolutely everything you could want.
Cons: It could probably do with redecorating in the near future.
Location: It was located on the seafront with beautiful views from the restaurant and bar. I would say it's a brisk 10 minute walk to the centre of St Helier.
We stayed here for 3days and would definitely recommend it. The outstanding level of service and quality of the food make this hotel a winner. It is a very traditional hotel and I would agree with some reviewers that some of the carpets etc could do with upgrading but that said everything was impeccably clean. Our bathroom in our classic room was perfectly fine but two of the couples we travelled with complained about the head height in the over the bath shower being too low. I would have to agree.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Feb-2017
Very friendly staff, not stand offish and went out of way to help. Room véy comfortable and concierge helped with trip organisation. Would go back.
4out of 5
Recommended
for Everyone
by A verified traveller from South Yorkshire

great location for all activities

Posted 31-Jan-2017
Pros: Food ,Staff ,Service , Friendly Staff most helpful
Cons: some areas of the hotel are looking tired and could do with brighting up, entrance to shower on the floor looked poor workmanship
Location: Great bus service with a stop just outside the hotel /400 metre walk to town centre / across the road from the causeway to Elizabeth Castle,many
First time to Jersey and will be going back, the journey from the lovely airport was excellent lovely views all the way,reception on arriving at the hotel was great everything organised and a lovely touch in the room was a card for my partners retirement which she thought was nice, Food was excellent some of the best i have ever had ,the staff could not do more for you
5out of 5
Recommended
for Everyone
by A verified traveller

Great Holiday or Business Hotel

Posted 31-Jan-2017
Pros: overall excellent
Location: Short walk into St Helier centre
Friendly, helpful competent staff, great hotel in a good location near to St Helier and the beach
4out of 5
Recommended
for Everyone
by A verified traveller from A

Convenient to go sightseeing

Posted 29-Jan-2017
Lovely scenery and plenty to do! Use the buses as very cheap and reliable!
5out of 5
Recommended
for Everyone
by A verified traveller from West sussex

Posted 22-Jan-2017
Pros: Service was Excellent
Location: Elizabeth castle is nearby but not opened till March But we did visit the Nigel Mansell Museum which was worth a visit and town was close by.
birthday 2 night stay for me and my bf we had a lovely time. Great location will be happy to revisit Jersey and the grand.