What a shame.......
I have stayed lots of times in Grand, and each time I am more disappointed. Whilst most of the staff are helpful and polite, the rest don't really seem bothered ! The receptionist we had looked like we were really annoying her.by making her work.
We had to move rooms on arrival due to wind blowing through our balcony doors ! Got moved to the room I requested week before which was apparently already occupied ! Very tired looking room, could do with refreshment.
My son was in anther small dingy room and the wind was blowing there too making a tremendous noise, but they had no more rooms on sea view side, so nothing they could do, I asked if there was a maintenance man, to which they replied yes, and I pushed to have him sent to look at problem. My son had lots of problems but unfortunately being young he didn't tell me till we left.
Got to bar to meet family and ordered champagne and after half hour we were told we would have to move as private party on. The next night the same thing. Strong feeling that you are in the way as a resident. The last time I stayed in Grand we were moved off balcony because of private party. So, no interest in residents as much as private parties.
Room service sandwich took over an hour first night, with an apology that the particular waiter was the only one on and it had 'gone mad'.
As I said, shame, as it is perfect for me to come to regularly and central from my family but there are much better hotels in Jersey for the money.