Ratings based on 890 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Aylsham, Norfolk,

Posted 25-Jul-2016
Pros: The staff were very courteous and helpful in every aspect, our room was clean and comfortable.
Cons: air conditioning unit made a noise every now and again which was a little bit disturbing at night, but could put up with that because it kept us cool.
Location: Shopping was just like the UK with the same sort of high street shops. Sight seeing tours to many places just a short walk from the hotel.
This was our first visit to Jersey and a special one as it was our wedding anniversary and my birthday. We love to enjoy the simple things in life, like walking, cycling, eating out etc. This was perfect for doing this, plenty of restaurants to choose from, walk or cycle for miles on designated routes. Thoroughly enjoyed our break away.
5out of 5
by A verified traveller from Marlow Buckinhamshire

nice hotel

Posted 25-Jul-2016
Pros: Tapas bar out front of hotel and the food was great within the hotel
Location: Location very good close to beech and shops
Was made very welcome and loved the place will come back next year
3out of 5
by A verified traveller from manchester

Nice position , 10 minute walk to the centre

Posted 24-Jul-2016
Pros: It was a pleasant holiday .
Cons: A bit of a renovation was needed. I didn't like the fact that outside catering events are accommodated in the outside bar area, no room for residents
Location: 10 minute walk to the centre where plenty of trips where available .
The rooms could have been a little bit bigger, I found the wardrobe space a bit limited for a weeks stay. The breakfast was very good, the outside bar and food facilities was ok. The hotel wasn't what I expected for a five star and the cost of the holiday was I feel on the high side, it could do with some renovation. The staff were very polite and nothing was too much trouble . It was a pleasant time and the weather was very good.
5out of 5
by A verified traveller from Northamptonshire

Beautiful Hotel and staff.

Posted 24-Jul-2016
Pros: Everything. A lovely terrace outside to people with with food and drink the only downside not enough shade as it was so hot.
Cons: A full length mirror in the bedroom with some light and shade on the terrace.
Location: Loads to do we only went for 4 days and couldnt fit everything in. Every eating place is so good with huge portions but do book in advance.
Beautiful Hotel and staff so helpful nothing was too much trouble. We were lucky enough to have a sea view and wonderful weather and the shimmering sea from our bay window was paradise. Hotel facilities good we used the pool and had a relaxing massage worth every penny. This is our second visit and I would say it just gets better. Breakfast in our room for only a £3 room service charge was amazing and fresh Jersey milk and water replace free of charge. You would go a lonf way to find somewhere better.
5out of 5
by A verified traveller

Nice hotel and location close to beach

Posted 23-Jul-2016
Pros: Everything was ideal
Cons: Car parking a bit restricted
Location: The hotel is ideal for shops and the beach nearby and bus station quite close
Lovely staff and dining with outside seating area great to sit in the wonderful weather We had and room we had was spotlessly clean.
2out of 5
by A verified traveller from UK

Disappointing stay in a supposedly 5* hotel.

Posted 21-Jul-2016
Pros: Staff generally friendly and hotel clean and tidy.
Cons: Management needs to review dining room practice for smoother reliable delivery. Quality of food both at Breakfast and Dinner not 5* standard.
Location: Close to beach and the Duck out to Elizabeth Castle with the excellent Parade Ground presentation. Liberty bus stop across the road.
Not quite 5* hotel we were expecting. Mostly show. Cooked breakfasts well below standards of other hotels we have stayed in. Eggs frequently under cooked and bacon had white deposits. Staff seemed unclear on procedures. Tables not cleared quickly. Managerial input not evident. Positioned on main dual carriageway road so it was noisy on the front terrace which was often used for non guest parties. No garden or quiet area to sit outside. We have stayed at Norton House from the same hotel group and it was far superior.
5out of 5
by A verified traveller from UK

Really nice Hotel with good facilities available

Posted 21-Jul-2016
Pros: Its position in St Helier
Cons: The lounges could do with some updating and replacing some furniture that looked a bit shabby
Location: Close to St Helier, in easy reach to all parts of the island, Nigel Mansell's museum a short walk away and the Elizabeth Castle opposite
Had a nice week here at The Grand on the lovely island of Jersey. Being a first visit we were able to explore at our leisure, the bus services are excellent to get around. The Hotel is appointed in a very good position close enough to the centre of St Helier to easily walk to nearby shops, parks, the beach, the port and with breathtaking views of the Elizabeth Castle right opposite. The Hotel provided excellent food, especially the breakfast with a wide variety to choice from. The staff were always willing to help, with special thanks to Tim for locating a lost earring, all reception and concierge staff very helpful, not forgetting housekeeping staff who kept the Hotel and its rooms very clean. The swimming pool was ideal for a swim and very welcome after a day of exploring. The lounges could do with some updating as it looked shabby in places. The bathroom could have done with better use of space to provide some extra shelves and hooks, but otherwise very clean. I would recommend this Hotel most definitely.
4out of 5
by A verified traveller

Nice hotel close to the beach

Posted 21-Jul-2016
Lovely hotel but take note it's on a busy road although there is a lovely seating area on the front of the hotel there are no relaxing chairs or sun loungers where you can just chill in the sun or shade !
5out of 5
by A verified traveller from London

Family and friends get together

Posted 20-Jul-2016
Pros: Friendliness and helpfulness of the staff Spa facilities Dining options
Cons: The car parking is tricky, but the concierge is happy to park your car for you - really, the only comment
Location: Situated on the sea front - but given the size of the island, nothing is that far away
There were 30 or so people getting together for the weekend for a traditional, annual, cricket match.We made our own arrangements for the stay and my husband and I chose to stay at The Grand. We were bowled over by the friendliest staff, comfortable room and amazing spa facilities.
4out of 5
by A verified traveller

Posted 18-Jul-2016
Pros: Sea view, facilities, cleanliness furnishings to a good standard.
Cons: Reception area, made brighter & more welcoming.
Location: Busy road, plenty of shops & restaurants.
Nicely presented hotel very clean & professional. All you need is there. Pleasant dining & cleaning staff only too pleased to help. One criticism the hotel reception area is not very welcoming. Reception staff are hidden away to the right. Information on Jersey, maps etc. not freely available. But I would stay again nice sea view. Building work going on at next building whilst we were there, busy road outside, you know you are staying in a town rather than a seaside resort.