Ratings based on 969 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from G

We will return

Posted 24-Oct-2016
Pros: The room was clean, beds comfortable, staff attentive
Cons: Room on the small side, restaurant food pricy. This is a good 4 star hotel. Many places claim to be 5 star these days... surely that term should be reserved for the Dorchester, Ritz etc?
Location: Within walking distance of town centre and near variety of restaurants
5out of 5
by A verified traveller from Lancashire

5 Star Service all the Way

Posted 23-Oct-2016
Location: Short walk to St Helier town centre. Very easy to find hotel by car and valet parking.
My wife & I stayed 4 nights In October for our Silver Wedding anniversary. We booked one of the superior rooms with views over the sea and Elizabeth castle. I'd pre-booked some flowers which were there when we arrived and the hotel added a nice bottle of wine. Hugo the concierge was charming and attentive - an indispensable knowledge of the island and its attractions. Overall decoration was fine - I'd read comments that it needed a refresh but certainly couldn't find fault. Restaurant staff were friendly and attentive. The breakfast was everything you'd expect of a 5 star hotel. My wife used the spa for a massage and I used the pool - both very enjoyable. I was concerned about the small car park - but just gave my keys to the porter and he "made it disappear" :) Overall, great for a short, relaxing stay.
5out of 5
by A verified traveller from Co. Down

Really lovely view from room with superb sunsets

Posted 19-Oct-2016
Pros: the view from the room and the friendly service
Location: Central location close to all the main points of interest in St Helier
Grand yes, but friendly unpretentious service with good food
5out of 5
by A verified traveller from Surrey

Excellent hotel centrally located

Posted 18-Oct-2016
Service was excellent with good views of the bay and castle from the balcony. The breakast was varied with anything that you could reasonably expect available. Dinner was also very good and again the service was all one could ask for. We would certainly stay again.
5out of 5
by A verified traveller

Excellent hotel close to beach

Posted 16-Oct-2016
Excellent hotel, spa and swimming pool. Comfy rooms and good food. Staff very helpful and make you feel welcome. Would recommend.
3out of 5
by A verified traveller

Not a 5 star hotel.

Posted 15-Oct-2016
Close to beach, shops and some local attractions. Oposite Elizabeth Castle .
4out of 5
by A verified traveller from London

Very good location, helpful staff

Posted 14-Oct-2016
Enjoyed our stay. A special messge for hotel management for our anniverssay was a nice touch. Thank you.
4out of 5
by A verified traveller

Good Location

Posted 14-Oct-2016
Pros: Good size room, good food and excellent staff.
Just outside of busy St. Helier centre but within easy walking distance of it.
4out of 5
by A verified traveller from East Sussex

Posted 12-Oct-2016
Pros: Lovely quiet areas to snuggle in a comfy chair to read or have a chat. Large seating and bar area outside when for the sunshine. With beautiful veiws
Cons: Inside the dining area could be a bit brighter. Had a lot of dark furniture. Felt a bit cave like.
Location: Great short walk to bus stop across the road or 7 mins to the bus depot. Wonderful for walks along to seafront and into town.
Room 105 with sea veiw. . Very comfortable but the floor boards creek when up the steps to the bathroom. ,!!. Altogether a very pleasant room. Plenty of storage space and the tea/ coffee facilities good too.. fluffy towels and cotton sheets were excellent and changed every day.
5out of 5
by A verified traveller from cambridge uk

Friendly welcoming service.

Posted 11-Oct-2016
Pros: Spa facilities, food.
Cons: Room 1 was a bit noisy on 1 night as there was an event gong on in the ballroom which spiller in to reception, didn't go on late fortunately.
Location: Wonderful view of the sea from the bar and restaurant , easy access to the bus station for cheap buses to attractions around the island.
We had a lovely long weekend at the Grand hotel. The staff were very helpful attentive and welcoming, facilities were great. Breakfast choices were amazing and cooked beautifully. We ate in the Victorisa restaurant and had a delicious tasty meal expertly presented. We would thoroughly recommend the hotel to anyone.