Jbilate Holidays from £218

We are three women in our 20s who stayed here for four nights. The staff was very very welcoming and respectful. They even served tea and pastries when we checked in and gave us an itinerary for Marrakesh. Although we had a lot of problems from check in to check out. We has problems with our shuttle to the hotel. The driver wasn‘t there and all of a sudden there were two drivers there at the airport. When we tried communicating with the hotel about it over the phone. They just hung up on us. Then when we checked in our room wasn‘t clean. For example the floor was very dirty and sticky. The drain in the shower was broken and we had hairs and stains on the bed sheets. We complained and the staff immediately apologised and said that we can change the room. The new room was fine although the toilet was shaking and felt like it would just fall over if you stand up too fast… And the lights and water weren‘t working for two hours one evening. The breakfast was just not what we imagined. It seemed unhygienic. There was a sick cat throwing up next to our table but the staff didn’t do anything about it. We never came for breakfast again after that morning. At Check Out therer were some mistakes with the bill and they almost overcharged us. So check your bill! Overall we felt safe because the reception is there 24/7 and they were very nice. MAYBE you can’t come to Marrakesh with european hygienic standards and expect the same as in spain and I don‘t mean it in a negative way

Breakfast was great and the location of the property was perfect

The staff were a bit slow as was the service.

Cozy quiet riad which was easy to find, not overly close to the busy souks, but still near a market street. Even though we arrived early, Youssef greeted us warmly, inviting for tea by the pool. Giving a map of the medina, he took it upon himself to point out highlights in it, recommending different spots for what we said we were interested in. He gave us much time in discussing the culture of Marrakech and Morocco as a whole. Room ac worked well. Showerhead is installed a little too high, causing splash-out. Complimentary q-tips and makeup removal pads were provided. Pool is more of a wader which is common in a riad, a little bigger than a hot tub. Breakfast was various breads with some spreads. Nearby convenience store was honest and did not overcharge.

Staff were very respectful and courteous