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Reviews of Holiday Inn Express Jasper, an IHG Hotel

2.5 out of 5
Holiday Inn Express Jasper, an IHG Hotel
110 Industrial Pkwy, Jasper, AL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 296 out of 427 reviews" "
Rating 8 - Good. 91 out of 427 reviews" "
Rating 6 - Okay. 21 out of 427 reviews" "
Rating 4 - Poor. 5 out of 427 reviews" "
Rating 2 - Terrible. 14 out of 427 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Dianne

Stayed 1 night in Mar 2024

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
My service dog had to sleep in the car
Stayed 1 night in Mar 2024
Response from Angel H on 19 Mar 2024
I am so sorry to hear about this, Kevin.While we are not a pet-friendly hotel, we do allow service animals. I would like to hear more details about how this happened, please.Holiday Inn Express, JasperFront Desk ManagerAngela H

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The clerk that checked me in was very nice. The following morning I felt rushed with housekeeping knocking on my door and calls to the room at 10:20-10:28. Check out time is 11 allow the patrons the full time of the stay. Also the tv didn’t work kept saying no signal the only thing the remote did was turn the tv on and off and controlled the volume
Stayed 1 night in Feb 2024
Response from Angie on 26 Feb 2024
I sincerely apologize for any calls that came before 11am. That is not our usual protocol and I will be sure to pass this along to the rest of our hotel staff. We hope you will give us another opportunity to serve you again in the future.Angela H Front Desk ManagerHoliday Inn Express, JASPER

8/10 Good

William

Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old outside warm inside
Stayed 1 night in Jan 2024

8/10 Good

Sabrina

Stayed 1 night in Jan 2024

10/10 Excellent

Barbara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

BENNY

Stayed 1 night in Jan 2024

10/10 Excellent

Terry, Sarasota

Stayed 1 night in Dec 2023
Response from Angel H on 28 Dec 2023
Thank you for your review, Terry!We hope you will stay with us again in the future!Angela HFront Desk ManagerHoliday Inn Express, Jasper

10/10 Excellent

Shannon

Stayed 1 night in Dec 2023
Response from Angel H on 28 Dec 2023
Thank you for your review, Shannon!We would love to serve you again in the future,Sincerely,Angela HFront Desk ManagerHoliday Inn Express, Jasper

8/10 Good

Fred D

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Almost no water pressure and no hot water. We were very disappointed
Stayed 1 night in Nov 2023
Response from Angel H on 28 Dec 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Angela HFront Desk ManagerHoliday Inn Express, Jasper

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Expected Better/Room for Improvements
1. Requested a regular King; were given a King for ADA handicapped that was at the far end of the Hall although hotel need not appear to be full. 2. Hall carpets were dirty, with several large stains; looked worn-out. 3. Bathroom in our room had small black ants on sink counter. 4. ADA sliding door at Bathroom entrance was stuck and hard to open. 5. For a handicapped room, the Bedrm. dim. 6. Front desk and Breakfast staff were friendly and Lobby/Dining Area were clean. 7. We were billed $162.79 including taxes and fees by Hotels.com, but at Checkout we were given a Holiday Inn express receipt for $135.11 including taxes.
Stayed 1 night in Sep 2023
Response from Front Desk on 14 Oct 2023
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Your feedback helps us do better as we are looking into your issue's and hope to resolve them. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our property.

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly, diligent and kind.
Stayed 1 night in Oct 2023
Response from Marissa on 12 Oct 2023
Dear Jim,Thank you for taking the time to leave us a 5/5 review! I am so glad that you found our staff accommodating throughout your stay

10/10 Excellent

Ceegan

Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
It was convenient, staff was very helpful and kind.
Stayed 1 night in Oct 2023
Response from Marissa on 12 Oct 2023
Dear Daniel,Thank you for taking the time to leave us a 5/5 review! I am so glad that you found our staff accommodating.

6/10 Okay

Roy, Fitzgerald

Travelled with partner
The bathroom exhaust fan did not work. Compressor on room refrigerator was noisy.
Stayed 1 night in Oct 2023
Response from Marissa on 12 Oct 2023
Dear Roy,Thank you for taking the time to leave us a review and for bringing those issues to my attention.

2/10 Terrible

Jason

Liked: Staff & service
Disliked: Property conditions & facilities
I booked a suite, I didn’t get a suite.
Stayed 2 nights in Sep 2023
Response from Marissa on 12 Oct 2023
Dear Jason,Thank you for taking time to leave us a review and for brining your issue to our attention

8/10 Good

FRANK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room takes too long to cook from 70-68, over 3 hrs. ADA parking is very limited and parking overall was not the easiest or convenient.
Stayed 1 night in Sep 2023
Response from Marissa on 12 Oct 2023
Dear Frank,Thank you for taking the time to leave us a review, and for brining these issues to our attention.

8/10 Good

Josh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest that stayed said it was great
Stayed 4 nights in Sep 2023
Response from Marissa on 12 Oct 2023
Dear Josh,Thank you for taking the time to leave us a review and I'm glad to hear that your guest enjoyed their stay.

10/10 Excellent

Mario, Cutler Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds and pillows, excellent food quality for breakfast, friendly and helpful staff
Stayed 1 night in Sep 2023
Response from Marissa on 8 Sept 2023
Dear Mario,Thank you for taking the time to leave us a 5/5 review.

8/10 Good

Jessica S

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Sep 2023
Response from Marissa on 8 Sept 2023
Dear Jessica,Thank you for taking the time to leave us a review.

6/10 Okay

Christopher

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Marissa on 8 Sept 2023
Dear Christopher,Thank you for taking the time to leave us a review

8/10 Good

Leana

Liked: Cleanliness, staff & service, property conditions & facilities
The place was nice and quiet and clean.
Stayed 1 night in Jun 2023
Response from Marissa on 22 Aug 2023
Dear Leana,Thank you for taking the time to leave us a review, I am glad that you found our property up to your expectations.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Marissa on 20 Aug 2023
Dear Patricia,Thank you for taking the time to leave us a 4/5 review.

6/10 Okay

William

Stayed 1 night in Aug 2023
Response from Marissa on 8 Sept 2023
Dear William,Thank you for taking the time to leave us a review.

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it, would like to go again😍☺️
Stayed 3 nights in Aug 2023
Response from Marissa on 12 Aug 2023
Dear Silvia,Thank you for taking the time to give us a 5/5 review!

6/10 Okay

Linda

Travelled with family
The ac had leaked and the carpet was wet. The shower wasn’t exactly clean and the toilet “ran” the entire night. We were disappointed in the condition of our room.
Stayed 1 night in Jul 2023
Response from Marissa on 9 Aug 2023
Dear Linda,Thank you for taking the time to leave us a review, We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll use your feedback to make us better.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. The lady working in the breakfast area was very hospitable.
Stayed 1 night in Jul 2023
Response from Marissa on 9 Aug 2023
Dear Lisa, Thank you for taking the time to leave us a review, I am so glad that you found our staff accommodating.

10/10 Excellent

Chantelle

Travelled with family, Travelled with partner
Liked: Amenities
The staff was super friendly upon arrival. The room was clean and check-in was fast and easy. They had a decent pool for the kids and had a great breakfast.
Stayed 1 night in Jul 2023
Response from Marissa on 9 Aug 2023
Dear Chantelle,Thank you for taking the time to leave us a 5/5 review, I am so glad that you found our staff and property up to your expectations.

8/10 Good

Ron

Business traveller
Liked: Staff & service, room comfort
Ehh!
Ok hotel. Not worth the fee. Needs a deep cleaning.
Stayed 1 night in Jul 2023
Response from Marissa on 9 Aug 2023
Dear Ron,Thank you for taking the time to leave us a review.

10/10 Excellent

Brandynicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly staff. Try Southern breakfast.
Stayed 3 nights in Jul 2023
Response from Marissa on 9 Aug 2023
Dear Brandynicole,Thank you for taking the time to leave us a 10/10 review, I am so glad that you found our breakfast and staff up to your expectations!

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and clean, also very quiet. The beds were super comfortable, too. We had a great stay !
Stayed 1 night in Jul 2023
Response from Marissa on 9 Aug 2023
Dear Jean,Thank you for taking the time to leave us a 5/5 review, I am so glad that you found our property and staff up to your expectations!

2/10 Terrible

Ron

Your janky app booked the incorrect dates. Then y’all wouldn’t change my dates. 😡
Stayed 1 night in Jul 2023
Response from Marissa on 9 Aug 2023
Dear Ron,Thank you for taking the time to leave us a review, I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

4/10 Poor

Barbara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Marissa on 9 Aug 2023
Dear Barbara,Thank you for taking the time to leave us a review.

10/10 Excellent

KELLY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Stopped for one night while driving through. The room was nice and clean.
Stayed 1 night in Jul 2023
Response from Marissa on 9 Aug 2023
Dear KELLY,Thank you for taking the time to leave us a 10/10 review, I am so glad that you found our hotel and property up to your expectations.

10/10 Excellent

Amy

Stayed 1 night in Jul 2023
Response from Marissa on 9 Aug 2023
Dear Amy,Thank you for taking the time to leave us a 10/10 review!

6/10 Okay

Mitchell

Stayed 1 night in Jun 2023
Response from Marissa on 9 Aug 2023
Dear Mitchell,Thank you for taking the time to leave us a review.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Marissa on 9 Aug 2023
Dear Eric,Thank you for taking the time to leave us a 10/10 review.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The window shade was broken, as well as the toilet tissue holder. The manual shower head was broken, and we were unable to attach it where it belonged.
Stayed 2 nights in Jun 2023

8/10 Good

Bryon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a little pricey but super clean and very nice. Would definitely recommend.
Stayed 1 night in May 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property
Stayed 1 night in May 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Brenda

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Very unhappy- advertised they had a pool , nothing about it not being open till june 1st- I had my 2 grandchildren with me and the only reason we stayed there was because of the pool- I asked for a refund because they did not have it opened on a 88 degree weekend and they said they could not- I wanted to go down the street to a different hotel that had a pool and it was opened- I understood if i did not cancel in 24 because of ME but this was on them!! My 6 year old and 2 year old grandchildren were so upset but I could not afford to throw away the whole price of the room so we were STUCK- the staff were kind enough to call and ask to have it refunded but who ever they talked tosaid no said no- abostaying here
Stayed 1 night in May 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People who deserve Praise
Just a little above Average. The Person who was on duty after midnight and the Lady who served breakfast were the most friendliest and most hellpful.
Stayed 1 night in May 2023

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed Nice fitness area Clean room Close to dining options Would definitely stay here again
Stayed 1 night in May 2023
Response from Marissa on 12 May 2023
Dear Deborah,Thank you for taking the time to leave us a 5/5 review, I am glad that you found our property up to your expectations.

8/10 Good

Geral

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Easy access and close to restaurants and gas stations. Clean on the outside but hallways are really dirty and stained.
Stayed 1 night in Apr 2023
Response from Marissa on 30 Apr 2023
Dear Geral,Thank you for taking the time to leave us a review, I am glad you found our location convenient and I appreciate you brining the hallway to our attention.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest places we've stayed in this price category! Beautiful shower, good water pressure (super rare in hotels), nice bed (we slept great), sheets felt really nice. Checkin was perfect, staff was wonderful. Continental breakfast is about as good as we'd expect, but they did have cheese omelets!
Stayed 2 nights in Apr 2023
Response from Marissa on 29 Apr 2023
Dear Nancy,Thank you for taking the time to leave us a review, I am so glad that you were able to enjoy your shower, bed, our breakfast bar and the staff!