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Reviews of Calla's Palace

2.5 out of 5
Calla's Palace
717 Geikie Street, Jasper, AB

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 79 reviews" "
Rating 8 - Good. 29 out of 79 reviews" "
Rating 6 - Okay. 17 out of 79 reviews" "
Rating 4 - Poor. 6 out of 79 reviews" "
Rating 2 - Terrible. 4 out of 79 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Charming room, comfy beds, beautiful quilts, knowledgeable host
Stayed 2 nights in Mar 2021
Response from Louise on 28 Mar 2021
Thank you for this review. Your visit is important to me and I appreciate the feedback

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jan 2020
Response from Louise on 15 Jan 2020
Thank you for this review

6/10 Okay

RanjitWimalasen, Toronto, Canada.

Travelled with family
Disliked: Amenities
The beds were comfortable with clean linen. The room was good. To get water one had to go downstairs to the kitchen but at night the dog was in there. The shower head and the toilet needs a change ASAP. The bathroom was roomy and clean. The rooms had no locks and the main door was unlocked all day. The land lady was very pleasant and helpful. Cannot give a high rating.
Stayed 3 nights in Aug 2019
Response from Louise on 29 Sept 2019
Thank you for your observations. The house is safer than you realize. The dog didn't come into the house until after 11 pm. I'll check the bathroom fixtures regarding the shower head. This has never been mentioned to me. Sincerely, Louise

2/10 Terrible

Deb, West Chester

Travelled with group
Disliked: Amenities, property conditions & facilities
I was shocked to find out that we had to share 1 bathroom with the rest of the house. Our room was on the 2nd floor and having to wait for others to vacate the bathroom and middle of the night trips to it were very undesirable. Also, the owner has a very large dog. One of my group is extremely allergic to dogs so we had to cut our visit short. No where was it listed that there was a dog. In today's world of allergies, I would think notification of such would be mandatory. The breakfast included applesauce cups (like what I give my grandchildren) and instant coffee. Not at all what I'm used to at a "bed and breakfast". Very disappointing.
Stayed 2 nights in Aug 2019
Response from Louise on 31 Aug 2019
Dear Deb. The room is as it's listed on the website, with a shared bathroom, which meets the home accommodation standards. The site is listed as pet friendly, so there is mention of animals on site. The breakfast is also listed as continental, and the contents of the breakfast are as specified. It also took me two days to catch up with you for payment for the room. I give you a 1 out of 5 as well, for leaving without paying and for bringing in 2 more guests than you listed, which you subsequently weren't charged for. Louise

8/10 Good

Kathy, Brampton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Within walking distance to restaurants and shops.
Stayed 2 nights in Aug 2019
Response from Louise on 7 Sept 2019
Thank you for your review. It's kind of you to take the time to write it. Sincerely, Louise

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Louise was lovely and all the little treats (hot chocolate, popcorn, fruit etc) were a great touch. The bathroom and floors were spotless but the bedding could have been cleaner.
Stayed 3 nights in Aug 2019
Response from Louise on 14 Aug 2019
Thank you for this review. It concerns me about the bedding since it's washed and put on the beds clean

10/10 Excellent

Kishore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute little house in Jasper Ville
Amazing stay at this cute little house, thanks Louise for sharing her place with us. We were at our room upstairs (had good privacy), easy access to the house and got parking right at front, great decorations in the house, books/guides for Jasper and Rockies. Louise replenished fresh fruits, bread/butter/jam, coffee and milk in the room during our stay and we had popcorn too! The bathroom downstairs was shared but it worked out all fine. All in all, a very comfortable stay!
Stayed 3 nights in Jul 2019
Response from Louise on 10 Jul 2019
Thank you for your kind remarks. It was a pleasure to meet you and to have your company as guests in my house. I appreciate knowing that you had a good holiday in Jasper. All the best to you on your future adventures. Sincerely, Louise

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay in Jasper
Louise was very welcoming and informative. Calla’s Palace has 2 guest bedrooms with a shared bathroom and is within easy walking distance to the main street. Cereals, toast, fruit, tea and coffee are provided for breakfast. The double bed in our room was very comfortable, but unfortunately there was no safe available. Overall we had a lovely stay. The scenery around Jasper is stunning and the various walks we went on were very enjoyable with many sightings of wildlife.
Stayed 2 nights in May 2019
Response from Louise on 29 May 2019
Dear Catherine. Thank you for this review and for your welcome observation of an item that I have never thought of. I'll investigate this for future guests. Sincerely, Louise

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice home a few minutes away from downtown. The room was lovely and cozy. Everything had a personal touch and really made us feel like we were home.
Stayed 2 nights in May 2019
Response from Louise on 21 May 2019
Thank you for this kind review. It was a pleasure to meet you and to know that you had a good holiday in Jasper.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
If you want a weekend without TV but instead many antiques and artistic treasures around you then this is a good B&B for you. We had the entire upper floor to ourselves and felt very cozy sleeping with home made quilts etc. Breakfast was great and there are facility to do some food prep in your room. Very close to everything in Jasper and the owner was very knowledgable aboit things to do in and around Jasper. If you have mobility issues get the downstairs suite. The only negative is there is no second floor bathroom so you had to go downstairs to shower or even relieve yourself. If you get the downstairs suite this is not a problem. It would be tight to put 4 people in a room as it lacks closets...but for a couple there was ample space. This house is a charming antique and art haven and I enjoyed it.
Stayed 3 nights in Feb 2019
Response from Louise on 6 Mar 2019
Thank you for this review. I'm pleased to know that you had a good holiday in Jasper and that the experience was comfortable for you. All of the best to you and your future holidays. Sincerely, Louise Hayes

10/10 Excellent

Skifamily

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was cosy, warm and comfortable. It was within easy reach of all the local restaurants. We could come and go as we pleased, and were able to use the living room in the evening. Great shower too - perfect after a day's skiing! My only negative comment would be that the mattresses were on the soft side (for me) and perhaps need changing. On the whole, though, excellent value, and we'd stay there again.
Stayed 3 nights in Feb 2019
Response from Louise on 22 Feb 2019
Thank you for this kind review. It was a pleasure to meet you and to know that you had a good holiday in Jasper. Thank you as well for the comment about the mattress. Without your opinion, I would never have known about this issue. Sincerely, Louise Hayes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
We enjoyed our stay as a family at Callas Palace. There were books and toys for our kids. It was quiet and comfortable and centrally located in Jasper.
Stayed 3 nights in Jan 2019
Response from Louise on 29 Jan 2019
Thank you for your kind remarks. It was a pleasure to meet the local Albertans travelling with their family. I'm happy to know that you enjoyed your holiday. Sincerely, Louise Hayes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We weren’t aware that there were stairs to climb to get to our room and that the bathroom was only on the main floor, which meant (with us being older, and getting up a couple of times in the middle of the nite) meant extra wear/tear on the knees (maybe in the future you could mention that in the details that only has main floor bathroom - so if your older you can request main floor; as there was one room by the washroom- but was occupied by 2 young ladies when we arrived). Also when printing receipts once booked on line, we were under the impression that everything was paid for until Louise asked us to clear up our bill - if that is the case that you are to pay at the end of the visit why are you required to pay (give visa number) if it’s not being charged. Was not impressed with that, we had thought is was cleared up. All in all everything was well, clean, friendly environment.
Stayed 2 nights in Dec 2018
Response from Louise on 5 Jan 2019
Dear Guest. I also have a concern regarding the payment, if you think that you've paid in advance. The reservation should have clearly stated that you pay me at the premises. I have no control over who books which room. Guests choose whichever room they prefer according to what is available. The only information that I have is the number of guests, I don't know if they are a couple, or individuals traveling together. I'll look into the site again for information on the configuration of the house. I thought that I did indicate the location of the rooms and the bathroom, but perhaps not on all sites. Thank you for taking the time to point out these details.

8/10 Good

Michelle

We received a friendly welcome. Everything was to a high standard.
Stayed 2 nights in Aug 2018
Response from Louise on 9 Aug 2018
Thank you Michelle. It was my pleasure to meet you. Enjoy your wonderful holiday. Sincerely, Louise

4/10 Poor

Kerrie, Brisbane

Disliked: Cleanliness, property conditions & facilities, room comfort
Upstairs with 2 beds
Although we liked the location of the house we were not happy with the cleanliness of the room. Walked into house to a bad smell, we opened up the windows in the room but couldn't get rid of the smell. Decorative pillows on the beds were covered in dust , blankets and sheets smelt which made sleeping very hard. We didn't enjoy our stay there. Room was very dated with décor, had a broken window over our heads letting in cold air all night.
Stayed 2 nights in May 2018
Response from Louise on 22 Jun 2018
Thank you for this review. I really don't know what the smell is. I don't notice it in the room and the sheets are laundered so that every new guests receives freshly laundered clean sheets. No one is sleeping on dirty sheets. I don't know what the problem is.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calla’s Palace is a nice place, very clean and close to everything in Jasper. We really enjoyed our stay there. Next time I will try to stay there again. Thanks.
Stayed 2 nights in May 2018
Response from Louise on 20 Jun 2018
Thank you for this kind review. It was a pleasure to meet you and I'm pleased that you enjoyed your visit to Jasper.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice b&b with breakfast in a lovely nook.
Stayed 4 nights in Apr 2018
Response from Louise on 9 May 2018
Thank you for this review. It was a pleasure to meet you and I'm pleased to know that you had a good holiday in Jasper. Sincerely, Louise

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good average accommodation for the price. Owner was very friendly and helpful.
Response from Louise on 2 May 2018
Thank you for this review. I'm happy to know that the accommodation was suitable for you. Sincerely, Louise Hayes

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price it was!
Stayed 2 nights in Mar 2018
Response from Louise on 6 Mar 2018
Dear Nadine Thank you for this review. It was a pleasure to meet you and I'm happy to know that you had a pleasant holiday in Jasper. Sincerely, Louise

10/10 Excellent

Rob, Calgary, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, close to downtown
Great B&B host, always friendly and has lots of great suggestions. The stay was close to downtown so everything was very accessible. No fixed schedule for breakfast, just supplied cereal, oatmeal, toast, coffee, and tea to match our own schedule.
Stayed 2 nights in Jan 2018
Response from Louise on 10 Jan 2018
Dear Rob Thank you for this kind review. it was a pleasure to meet you and I'm so happy to know that you enjoyed your visit to Jasper. Sincerely, Louise

8/10 Good

Dian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice place to stay.
The place was really nice, and Louise was really nice also. We had things covered and though there's only one bathroom, it's not a problem for us all. Hope we could stay longer in jasper next time! :)
Stayed 2 nights in Sep 2017
Response from Louise on 9 Oct 2017
Dear Dian Thank you for this review and your kind remarks. I too hope you'll have a chance to visit Jasper again. Sincerely, Louise

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location and friendly host but needs a good clean and declutter.
Stayed 2 nights in Sep 2017
Response from Louise on 9 Oct 2017
Thank you for your comments. It's always important to hear the views of our guests. Sincerely Louise

6/10 Okay

Kal, FL

Disliked: Property conditions & facilities, room comfort
Unusually costly, 3rd class place.
Room TV does not work, Bathroom shower knob does not either, there was hardly any breakfast - I hate this place.
Stayed 2 nights in Sep 2017
Response from Louise on 28 Sept 2017
Dear Kal I'm sorry to hear that your holiday was not to your liking. Sincerely, Louise

10/10 Excellent

Andre, Laval Quebec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place in Jasper
Our host was so warmful and gênerons of hier Time. So quiet for a downtown place.
Stayed 2 nights in Sep 2017
Response from Louise on 28 Sept 2017
Thank you for your kind review. It is a pleasure to meet guest to Jasper and I'm pleased that you enjoyed your holiday. Sincerely, Louise

6/10 Okay

Verified traveller

Disliked: Cleanliness
Old bath room equipment. Bed is too soft and bedsheets are not clean. Good location though.
Stayed 2 nights in Jun 2017
Response from Louise on 9 Jul 2017
Dear Sir or Madam This is an older home with some antique equipment, like the clawfoot bathtub. The sheets were freshly changed for your visit. Sincerely, Louise

10/10 Excellent

Imogen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A treat for the solo traveller.
Louise was a really lovely host, making me feel very welcomed, and she helped me out with things that she did not have to do.
Stayed 4 nights in Jun 2017
Response from Louise on 29 Jun 2017
Dear Imogene Thank you for this review. It was a pleasure to meet you. I'm pleased that you enjoyed your visit and that Jasper was a good holiday destination for you. Sincerely, Louise

6/10 Okay

Junhui

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
a place to sleep
It is a place to sleep. From the money I paid, it worth.
Stayed 2 nights in May 2017
Response from Louise on 18 Jun 2017
Thank you for your kind review. I'm so happy that you enjoyed your vacation. Sincerely, Kiyuse

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and cosy accommodation
We stayed here with our two children and found the room very comfortable. I was apprehensive about the shared washroom but always found it clean and didn't have to wait to get in. The house has lots of character and it reminded me of staying with a favourite aunt... if you are looking for more of a hotel experience, this might not be a good fit. But if you like the coziness of a house, you will enjoy this accommodation.
Response from Louise on 15 Jun 2017
Thank you for your kind review. It is a pleasure to have guests in my home and you are no exception. Sincerely, Louise

10/10 Excellent

Patti, Terrace, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again!
Very helpful and welcoming hostess. The room was spacious and there were plenty of extra towels and blankets. Slippers were also provided. The whole house is immaculate and beautifully decorated The washroom is clean and there is a choice of tub or shower as well as a roomy sink and counter. In the room there is a fridge, microwave, toaster and kettle. Coffee, jam, bread, fruit, butter, etc. are provided. The neighborhood is quiet and the bed was comfortable. The distance from the train station and downtown is about a 7 minute easy walk. I asked if I could pet the very well behaved dog and he was briefly allowed to come in and greet me. I'd definitely stay here again, well priced, clean, quiet and beautiful place.
Response from Louise on 18 May 2017
Dear Patti Thank you so very much for you kind review. I'm so pleased that you enjoyed your stay and that your holiday in Jasper was wonderful! Sincerely. Louise

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
This is a nice, quiet B&B
We stayed in a queen size room. Shared bathroom next door. Breakfast nook outside the bedroom. The television in the room did not work. Louise, the host, is very pleasant and amiable. Guests are free to come and go. Breakfast is quite plain--some fruit, standard grocery store bread to make toast, cold cereal, instant coffee or tea.

8/10 Good

Dennis, Edmonton, AB

Liked: Cleanliness, staff & service, room comfort
Cozy, warm, quiet, hospitable...and affordable. Enjoyed our stay!

8/10 Good

Kok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm & cosy bnb
Very lovely & cosy home. Owner Louise was very hospitable & pleasant. We were very happy to have found Calla's Palace.
Response from General Manager on 13 Jan 2017
Thank you for your kind review. It was a pleasure to have you as guests in my home.. I appreciate your comments. Sincerely, Louise

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cosy, clean, nicely decorated B&B
The house was lovely and warm and cozy. The hostess was very nice and friendly.
Response from General Manager on 21 Dec 2016
Thank you for your kind remarks. It was a pleasure to meet you. I'm glad to hear that you enjoyed Jasper. Sincerely, Louise

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet warm cosy place in the snow, Friendly host and great dog.
Response from General Manager on 21 Dec 2016
Thank you for your review. It was a pleasure to meet you. Thank you for the note about my dog. Sincerely, Louise

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from General Manager on 19 Nov 2016
Thank you for your kind review. It was a pleasure to meet you and to have you as a guest in my home. Sincerely, Louise

8/10 Good

Franta, Brno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple B&B, walking distance from the city center
Response from Louise on 2 Nov 2016
Thank you for this review. I hope you like dogs.

4/10 Poor

Susan, BC

Disliked: Property conditions & facilities, room comfort
So-so in need of updates
This place seems somewhat tired & in need of some updating & simplification. Caught in the 80's perhaps. Our host kept her distance but one old dog was quite friendly. The self-serve continental breakfast would have benefitted from real coffee rather than instant. So a basic, clean place but nothing special.
Response from Louise on 12 Oct 2016
Hi Susan Thank you for your comments. The house is dated 1926, so the decor is a reflection of an older home and is intentional. I left the coffee as instant, just for the ease of it and because there's a whole jar there, so you can have as much as you want, instead of just one pot. Sincerely, Louise

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely artistic home
We had a wonderful 6 night stay at Calla’s Palace. The owner is lovely, welcoming and hospitable. She had a playpen set up that we were able to use for our 5 month old. The rooms are spacious and the home was beautifully decorated as the owner is artistic. The turn style lock on the washroom worked well and we felt safe staying in the home. The owner’s dog was lovely and was kept out of our way in a different section of the house. Calla’s Palace is extremely convenient as it is a two minute walk to the shops and restaurants in downtown Jasper. The owner is also highly knowledgeable about things to do in the area.
Response from Louise on 15 Aug 2016
Thank you for your kind remarks. It was a pleasure to have you visit my home and I'm pleased that you enjoyed your stay so much. Sincerely, Louise

6/10 Okay

richard, port orchard

Liked: Cleanliness
good
owner was nice and house was in good location
Response from General Manager on 15 Aug 2016
Thank you for your kind remarks and for taking the time to post your review. Sincerely, Louise

6/10 Okay

Bob , Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jasper B n B
We had downstairs room, the upstairs room had two double beds; breakfast was self serve cereal, fruit, toast, coffee or tea.
Response from Louise on 15 Aug 2016
Thank you for your remarks. Could you explain a "snib"? I might do this to save some embarrassment, but what is it? It's too bad that it's an old house. Sincerely, Louise

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
room double booked
unable to rate as the room was double booked and we had to stay at another place. there is no allowance for 'not applicable' rating in your survey

10/10 Excellent

Annie, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Guest House in Jasper
This guest house offers a beautifully decorated bedroom, well appointed bathroom ( which might be shared) nice breakfast set up. Location is great, host is considerate and helpful. I would stay there again.
Dear Annie Thank you for taking the time to write a review and for your kind remarks. It was a pleasure to meet you and to have you as a guest in my home. Sincerely, Louise

10/10 Excellent

emmanuel, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Good Value
Homey, friendly services and very close to restaurants.
Response from Louise on 28 May 2016
Thank you for your kind review. It was a pleasure to have you visit Jasper and my home. Sincerely, Louise

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A great hotel but...
Their wifi was too slow to browse the internet. However, other things are excellent.
Response from Louise on 23 Mar 2016
Thank you for posting this review. I don't know what to do about the wifi, but thank you for bringing it to my attention.

10/10 Excellent

Lisa, Edmonton

Liked: Cleanliness, staff & service, room comfort
Lovely Stay in Charming Space
Super cute room upstairs with lovely quilts as bed spreads and nicely supplied breakfast setting. House is a charming character home with equally pleasing host and accompanying dog. House does smell like dog/urine fairly pervasively but appeal of space overcomes the detraction. Super close to downtown and had lots of helpful information about local attractions.
Response from Louise on 28 May 2016
Thank you for your kind review. It's particularly interesting that you've noticed dog odours. I don't notice it myself, so I'm pleased that you mentioned it. I'll take care of it. Sincerely, Louise

10/10 Excellent

Jess, Yea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely BnB
Louise was lovely so welcoming and after being abroad her home was just that a home. Her gorgeous dog Harley and all the patchwork was just a lovely addition. The bedrooms were large and beds very comfortable and warm which was important in a jasper winter. The breakfast that was available provided so many options. Louise had great recommendations for food, knowledge of local deals and which sites were worth seeing. All in all I would definitely stay again and recommend it to anyone who wants that home feel rather than a stale hotel.
Response from Louise on 18 Feb 2016
Dear Jess Thank you for your kind remarks. It was a pleasure to have you stay in my home. Sincerely, Louise

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Louise on 23 Apr 2016
Thank you for taking the time to write a review and for your positive comment. It was a pleasure to have you as a guest. Sincerely, Louise

8/10 Good

YAN SUNG, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay in Jasper
Great place. Very friendly owner. Vert helpful in giving us tour spots suggestions. Lovely dogs.
Dear Yan Sung Thank you for taking the time to write a review and for your kind remarks. I'm happy to hear that you had a good holiday and that you liked Jasper. Sincerely, Louise

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Keith, Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Everything was super. Excellent choice. Such a pleasant hostess.
Response from Louise on 6 Nov 2015
Thank you for your wonderful review. It was such a pleasure to have you stay at my home. Sincerely, Louise