Search Hotels Near Japanese Cultural Center of Hawai'i, Honolulu

"Staff members were very helpful and respectful. The rooms were very clean. "

"I had a great time."

"Great location and great staff"

"We stayed at this hotel for 6 days, and unfortunately, this will be our first and last stay. From the moment we arrived, we had a very negative experience with a front desk employee named Lindsay. Her behavior toward us felt disrespectful and, at times, discriminatory. We were traveling with an oversized van, and the hotel parking garage has a low clearance, so our vehicle could not enter. When we explained this, she simply told us to “change the car,” which is unrealistic when you’ve already rented a vehicle. The next day, we spoke with a manager at the front desk who acknowledged that the situation had not been handled properly. She explained that cars that do not meet parking requirements should be addressed accordingly, and some vehicles were moved that day. However, later that evening, we encountered Lindsay again, and the issue continued. She refused to assist, was very dismissive, and even waved her hand in our face saying she didn’t want to see or talk to us. This is completely unacceptable behavior from a customer service representative. To make matters worse, another guest approached to ask what had happened, and Lindsay openly shared details of our situation without any regard for our privacy. We reported everything to the hotel’s headquarters and were told a report would be filed, but we never received any follow-up. Aside from this, the overall experience did not meet expectations. The rooms are extremely small—comparable to cruise ship cabins—and the breakfast "

"The food in the restaurants are very expensive . The credit of $250 Tha Expedia gave us was not taken in all restaurants…"

"The staff at the front desk not nice or friendly. I asked if I could have a room overlooking the pool, and the employee responded that he didn't have anything and I am lucky to recieve the room I got. The room was outdated, dirty and the windows were filty. I live across the street I wanted to stay just to use the pool (which I never did because of the weather). Complete waste of money."

"Very friendly staff, beautiful and clean building. Washer and dryer in the room is super helpful "

"Kind staff"

"Room was clean advertised as is "