Exterior

Reviews of Embassy Suites Northwest Arkansas - Hotel, Spa & Convention

3.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 667 out of 1001 reviews" "
Rating 8 - Good. 177 out of 1001 reviews" "
Rating 6 - Okay. 82 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Brandon

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Kaleigh Benton AFOM on 7 May 2024
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

6/10 Okay

Laura

Business traveller
Liked: Staff & service
The property is large however it’s very dated and needs some update. It has a unique smell that feels muggy and moist. There are no USB PORTS and the rooms feel dark and old.
Stayed 3 nights in Apr 2024
Response from GM on 2 May 2024
Dear Laura, We understand how important it is to ensure your satisfaction with our services. Your feedback is truly valuable to us, and we deeply apologize for the areas where we fell short of your expectations. We hope to have the opportunity to provide you with the best possible experience on a return visit. Sincerely, Kraig Pomrenke, GM

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv volume was limited and made it hard for the hard of hearing. The coffee maker was broken
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Dear Todd, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Kraig Pomrenke, GM

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2024
Response from Kaleigh Benton AFOM on 16 Apr 2024
Hi Megan!Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Sanaz

Travelled with family
Liked: Amenities
Wonderful room. Great amenities and location.
Stayed 1 night in Apr 2024
Response from Kaleigh Benton AFOM on 12 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the room to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Monica

Travelled with family
Liked: Property conditions & facilities
Breakfast was very good. Walking distance to Top Golf. Easy freeway access. Hotel is well maintained.
Stayed 2 nights in Apr 2024
Response from Kaleigh Benton AFOM on 12 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay!
Stayed 3 nights in Mar 2024
Response from Front Desk Supervisor on 12 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best! Katherine

10/10 Excellent

Cyndy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man who checked us in was awesome and set the tone for a pleasant stay.
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Dear Cyndy, Isn't it amazing that a hospitable welcome can make all the difference and set the stage for a great stay? Thank you for choosing us and for taking the time to sing our praises. We hope to host you again soon. Best, Kraig Pomrenke, GM

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 8 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Katherine

2/10 Terrible

Erin

Travelled with family
Disliked: Property conditions & facilities
Found socks in the room from previous guest and Roach matter in the bathroom
Stayed 3 nights in Mar 2024
Response from GM on 25 Mar 2024
Dear Erin, Thank you for your review. We apologize that your stay with us was not a satisfying one. Your feedback is important to us. We take any issues of pests extremely seriously. We contract with a vendor for preventative pest control, as well as have random inspections provided by the Health Department on a semi-annual basis to ensure pest control, as well as overall cleanliness standards, are maintained. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, Kraig Pomrenke, GM

4/10 Poor

Steve

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very dated. Carpets are worn . Elevators were not working. Toilet was not clean. Ice machines were not working. Will not being coming back!
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear Steve, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Kraig Pomrenke, GM

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find and navigate staff was wonderful
Stayed 1 night in Mar 2024
Response from Front Desk on 23 Mar 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 Excellent

Latonya

Travelled with family
Liked: Amenities
everything is awesome
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 23 Mar 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly and courteous staff. Great breakfast.
Stayed 2 nights in Mar 2024
Response from GM on 20 Mar 2024
Dear David, It is wonderful to hear that you enjoyed your stay, our great breakfast, and the level of service we provide. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Kraig Pomrenke, GM

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 19 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best! Katherine

8/10 Good

wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very
Stayed 2 nights in Mar 2024
Response from Kaleigh Benton AFOM on 13 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Monica

Travelled with family
Quiet hotel comfortable beds. Nice lobby and good location.
Stayed 1 night in Mar 2024
Response from GM on 8 Mar 2024
Dear Monica, Thank you for taking the time to write to us. I am thrilled that you had a comfortable and convenient stay with us! It was an absolute pleasure to have you as our guest, and we look forward to welcoming you back soon. Best, Kraig Pomrenke GM

10/10 Excellent

Jennifer

Travelled with family
Liked: Property conditions & facilities
My parents needed a room near the elevator for connivence due to mobility issues and staff was very helpful thank you
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 3 Mar 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon! Katherine

10/10 Excellent

Barbara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice and spacious. Nice property ans good service.
Stayed 5 nights in Feb 2024
Response from Kaleigh Benton AFOM on 24 Feb 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon!

10/10 Excellent

hillary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kaleigh Benton AFOM on 24 Feb 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon! Best

10/10 Excellent

Hagit

Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 24 Feb 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and Professional and food was excellent
Stayed 4 nights in Feb 2024
Response from GM on 20 Feb 2024
Dear Eric, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our food offerings and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again. Best, Kraig Pomrenke GM

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfying stsy
Stayed 3 nights in Feb 2024
Response from GM on 20 Feb 2024
Dear Michael, We are thrilled that we provided you with a very satisfying stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Kraig Pomrenke GM

8/10 Good

Elisa, Nixa

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean as was my room, but it smelled of mildew. Staff was friendly. Pool was clean but the floors get super slick which could be dangerous. I saw a few people slip as they walked in. The breakfast was probably one of the best I’ve seen at a hotel & included an omelet bar where a chef cooks it fresh. Lots of food options for kids & adults. Will be back next time I’m in town. Only issue is that it’s impossible to get them to answer the phone because the ringer is kept off it seems.
Stayed 1 night in Feb 2024
Response from GM on 17 Feb 2024
Dear Elisa, Sincere thanks for taking the time to share your review. It’s wonderful that your overall stay was pleasant! Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing and what we can improve upon. We appreciate your choosing to stay with us and look forward to providing an even better experience on a future stay. Best, Kraig Pomrenke GM

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 12 Feb 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor

8/10 Good

Katrina

Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 6 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 10/10. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine

10/10 Excellent

Tesha

Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 5 Feb 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor

10/10 Excellent

Helga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are always so comfortable. I love the spacious rooms. Only thing I would change is it is time to upgrade the bathroom that was in our room. It was very clean but the bathtub is starting to show some rust. Otherwise everything was wonderful and as expected.
Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Dear Helga, Thank you for taking the time to write a review. I am happy to hear that you enjoyed your stay with us. Your compliments and recommendations are greatly appreciated as they help us to continue to provide better guest experiences. We value your feedback very much and use it to monitor and improve our services. We look forward to welcoming you back soon. Best, Kraig Pomrenke GM

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Dear Cindy, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Kraig Pomrenke GM

10/10 Excellent

Lindsey, Fort Smith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Staff was friendly, rooms were clean, and we enjoyed our experience
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Lindsey, I am ecstatic to know that your stay was exceptional. Our staff members are proud to be representatives of our hotel and all it offers. Whether your next trip here is for business or pleasure, I hope you will choose to stay with us again. Best, Kraig Pomrenke GM

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 30 Jan 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor

8/10 Good

Jane, Willis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We stayed in the Spa Tower, it is very outdated but rooms are large and comfortable. The bed was nice, TVs were large, and the air conditioner worked great. The bathtub is not luxurious, it has a rough bottom and was not deep. The haircare/soaps are average, the hair dryer shorted out a few times. The location was amazing and convenient to shopping and dining. All in all, a good stay and great value.
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 29 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 5/5. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine T.

10/10 Excellent

Darren

Stayed 2 nights in Jan 2024
Response from Front Desk Supervisor on 25 Jan 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk Supervisor on 24 Jan 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor

6/10 Okay

Amanda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The bed was hard as a rock. I could not get comfortable and didn't sleep well. The heating and air panel fell off the wall in the night twice. The hvac unit was very loud. The room was very clean however as well as the rest of the property.
Stayed 1 night in Jan 2024
Response from GM on 21 Jan 2024
Dear Amanda,Thank you for taking the time to provide this valuable feedback. I sincerely appreciate your acknowledgment of our high cleanliness standards. I am disheartened to hear other aspects of your stay were less than exceptional. Your feedback will be shared as we continually strive to enhance the guest experience. We hope to welcome you again soon.Sincerely,Kraig PomrenkeGeneral Manager

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was nice and clean.We picked this hotel for hot tub, pool and the buffet breakfast/ omelet station. It did not disappoint. Hot tub/pool were down for repairs. No discounts when amenities aren't working ?? No alerts???
Stayed 1 night in Jan 2024
Response from GM on 21 Jan 2024
Dear Julie, Thank you for taking the time to write a review. I am delighted you enjoyed our hotel and high cleanliness standards, but I regret we disappointed you with our temporary pool closure. The repair was necessary to maintain the quality of the hotel and to serve our guests better. Additionally, I apologize for our lapse in communication; we clearly missed the mark. We value you as our guest and hope to have another opportunity to provide you with a stay that is exceptional in every way. Sincerely, Kraig Pomrenke GM

10/10 Excellent

Kaylee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NWA Best in Class Hotel
Attended a Comic Con with my child at the location and having a room to break up the day and spend the night made the overall experience better. Hotel was fantastic in everything they did and offered.
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 16 Jan 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great staff, nice location, facility showing age
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 12 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 10/10. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine

8/10 Good

Matthew

Business traveller
Liked: Staff & service, room comfort
Nice hotel, great staff, property starting to show
The hotel is nice, clean, staff is friendly. I had a room issue that required maintenance and they switched me quickly. The property is starting to show a little age in decorations, style, etc. Nothing major wrong, just a little older property.
Stayed 1 night in Jan 2024
Response from GM on 11 Jan 2024
Dear Matthew,Thank you for taking the time to write a review. I am glad to hear that you enjoyed your stay with us. Your compliments are greatly appreciated and we are grateful for your suggestions on areas where we can improve. Your review is valuable to us as it helps us monitor and enhance our guests' experience. We hope that you will visit us again soon. Thank you.Best,Kraig PomrenkeGeneral Manager

6/10 Okay

Travis

Stayed 1 night in Jan 2024
Response from GM on 10 Jan 2024
Dear Travis,Thank you for choosing our hotel and taking the time to review your stay with us. We strive to deliver exceptional experiences and cannot wait to do so again when you return to the area.Sincerely,Kraig PomrenkeGeneral Manager

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 11 Jan 2024
Dear Terri,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Kraig PomrenkeGeneral Manager

10/10 Excellent

Linda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 3 nights in Dec 2023
Response from Front Desk Supervisor on 1 Jan 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
*
Nice stay. The only issue we had was related to bathroom supplies. The shampoo and conditioner bottles in the shower were empty and we noticed the typical complimentary lotions were missing. Not a show stopper but something we noticed.
Stayed 1 night in Dec 2023
Response from GM on 27 Dec 2023
Dear Kevin,We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies regarding your toiletries; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Sincerely,Kraig PomrenkeGeneral Manager

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on 30 Dec 2023
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 Excellent

Breanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on 30 Dec 2023
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

8/10 Good

Silvia

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Front Desk Supervisor on 20 Dec 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 10/10. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine

8/10 Good

Karen, Bartlesville

Liked: Cleanliness, staff & service, amenities
While the area has some nice businesses we couldn't help but notice it was dark and not very welcoming. The total lack of outdoor Christmas decorations was noticed by us and some other guests alsoentioned it.
Stayed 2 nights in Dec 2023
Response from GM on 18 Dec 2023
Dear Karen,It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon.Best,Kraig PomrenkeGeneral Manager

10/10 Excellent

eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 2 nights in Dec 2023
Response from GM on 18 Dec 2023
Dear eric,We appreciate your high recommendation and welcome you to settle in again anytime. Thank you for choosing us.Best,Kraig PomrenkeGeneral Manager

10/10 Excellent

Whitney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk Supervisor on 6 Feb 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on 20 Dec 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 5/5. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine T.