James E. Guinn School

I am truly moved by the exceptional kindness of the front desk staff during my recent stay. Their thoughtfulness brought tears to my eyes! Upon returning from dinner, I discovered a delightful stuffed horse in my room, accompanied by a lovely card that made the gesture even more special. When I checked in, I shared that my visit to Texas was to explore the possibility of purchasing a horse. The staff's attention to detail and personal touch truly exemplify the Ritz-Carlton's commitment to guest experience, and I am now a devoted customer for life. Additionally, the dinner I enjoyed was absolutely outstanding—truly one of the best hotel experiences I have ever had. Thank you for making my stay so memorable!