Mercure Serpong Alam Sutera

Property class: 4

Choose dates to view prices

Located close to Living World and Summarecon Mall Serpong, Mercure Serpong Alam Sutera provides a poolside bar, a terrace and a coffee shop/cafe. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Mint & Pepper, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is £42
includes taxes & fees
8 Nov - 9 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Privilege, Room, 1 Double Bed

A hotel room with a bed, a desk with a coffee machine, a chair, a small table, and a large window with a view.

Privilege, Room, 1 Double Bed

  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Room

Superior Room, 1 Double Bed

7.4 out of 10
Good
(8 reviews)
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege, Room, 2 Single Beds

Room

Privilege, Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds

A hotel room with two beds, a small table, a chair, a TV, and a large window with a view.

Superior Room, 2 Single Beds

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed, Pool View

A hotel room with a large bed, a coffee maker, a kettle, and a breakfast bar with various items.

Superior Room, 1 Double Bed, Pool View

8.0 out of 10
Very good
(1 review)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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About the area

Located in South Tangerang, Mercure Serpong Alam Sutera is in the business district and near a train station. Living World and Summarecon Mall Serpong are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Ocean Park. Scientia Square Park and Indonesia Convention Exhibition (ICE) - BSD City are two other places to visit that come recommended. Take some time off to enjoy the health/beauty spas in the area, or get some fresh air with adventures like hiking/biking trails nearby. Visit our South Tangerang travel guide
Map
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Banten, 15325

What's nearby

  • A building with a clock on its facade and a metal roof.
    Blok M Square
    24 min drive - 16.0 miles
  • Living World
    2 min walk - 0.1 miles
  • Summarecon Mall Serpong
    4 min drive - 2.7 miles
  • Aeon Mall BSD City
    10 min drive - 5.7 miles
  • Indonesia Convention Exhibition (ICE) - BSD City
    11 min drive - 6.4 miles

Getting around

  • Pondok Jurangmangu Station
    13 min drive
  • Jakarta (CGK-Soekarno-Hatta Intl.)
    35 min drive

Restaurants

  • Soi Sabai
    2 min walk
  • Pepper Lunch
    3 min walk
  • Starbucks
    3 min walk
  • PUTIEN
    4 min walk
  • Sinilagi
    2 min walk

About this property

Mercure Serpong Alam Sutera

  • Upscale family-friendly hotel near Summarecon Mall Serpong
  • Located close to Living World and Scientia Square Park, Mercure Serpong Alam Sutera provides a poolside bar, a terrace and a coffee shop/cafe. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Mint & Pepper, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
  • Other perks at this hotel include:
    • An outdoor pool and a children's pool, along with sunloungers
    • Free self-parking
    • Buffet breakfast (surcharge), a free shopping centre shuttle and free bike hire
    • A water dispenser, a porter/bellboy and games
  • Room features
  • All 171 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks such as free WiFi and safes.
  • Other amenities include:
    • Bathrooms with showers and free toiletries
    • LED TVs with premium channels
    • Recycling, electric kettles and daily housekeeping

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Does Mercure Serpong Alam Sutera have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Mercure Serpong Alam Sutera?

As of 28 Oct 2026, prices found for a 1-night stay for 2 adults at Mercure Serpong Alam Sutera on 8 Nov 2026 start from £42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Serpong Alam Sutera pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Serpong Alam Sutera?

Self-parking is free at this property.

What time is check-in at Mercure Serpong Alam Sutera?

Check-in start time: 2 PM; check-in end time: 4 PM. Late check-in is available during limited hours.

What time is check-out at Mercure Serpong Alam Sutera?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Mercure Serpong Alam Sutera provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 363000 per vehicle applies.

Where is Mercure Serpong Alam Sutera located?

This family-friendly South Tangerang hotel is located in the entertainment district, within 3 mi (5 km) of Living World and Summarecon Mall Serpong. Ocean Park and Scientia Square Park are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Serpong Alam Sutera Reviews

8.6

Excellent

8.6

Cleanliness

9.0

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 147 out of 305 reviews
Rating 8 - Good. 114 out of 305 reviews
Rating 6 - Okay. 30 out of 305 reviews
Rating 4 - Poor. 8 out of 305 reviews
Rating 2 - Terrible. 6 out of 305 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Breakfast is good. Nice facilities.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness
Staffs are friendly n room is clean. Will stay again next trip.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
VERY KIND STAFF CLEAN ROOM GOOD BREAKFAST
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a big shopping mall near by the hotel. The hotel is very nice and its location is quite good.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean and cozy
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great amenities. The restaurants and shopping mall just across the road.
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is not far from airport and walkable distance to shopping mall.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Everything is good. The room is renew, and the staff are very helpful and friendly. The room is comfortable. The TV could watch Neflix. The shipping mall is just nearby. Very good experience.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
The staff were very friendly and call us by our names
Stayed 6 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
near to shopping mall
Stayed 3 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, room comfort

Great place

My stay was wonderful. My room was comfortable and had a good night sleep. I really loved the pool and the gym. The staff was amazing. The staff near the pool was excellent and alway attentive. Location is great and feels safe. The hotel is near a mall and many restaurants and shopping which makes it very convenient. I would stay here again.
Stayed 9 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s by walking distance to have lunch and dinner. Transportation is by taxi easily to get. It has a safe environment. The hotel price is reasonable, the draw back is that it’s non-refundable.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service

Convenient location

Location was convenient for me as the office is near to the hotel. Room was clean but sheets smells. Was out early and back late (due to traffic) and hence did not notice that I have to indicate if I want the sheets changed until the last night. Breakfast was alright in selection but it was tasty to me. Other meals taken in the hotel is good but a bit on the high side. Overall service was good.
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great short stay.

Great short stay with mum.
Stayed 2 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and love the room
Stayed 3 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness
Clean room
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness
Disliked: Amenities
Near to mall
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, many F&B outlets & malls in the vicinity
Stayed 3 nights in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property with excellent service. The breakfast is good and the pool is in a beautiful setting on the roof top. I have stayed here several times and the service is always good.
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property immaculately clean, great food all combined with an amazing staff from the front desk, the concierge to the housekeeping staff.. This hotel is my home away from home every time I work in Jakarta..
Stayed 6 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This property is the best. Very peaceful and the staff is always helpful and kind. Book here you won’t be disappointed.
Stayed 3 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convenient and cheap rate.
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Great location. Fantastic staff and facilities. Unfortunately the room feels a bit dated. Bed sheets and bathroom generally were not too clean.
Stayed 3 nights in Mar 2023
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities

So so stay experience

The stay was ok. Thin wall, we could hear people next door. Variety of breakfast items was ok but many items were at room temperature (should've been heated).
Stayed 1 night in Jun 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The overall quality of the hotel is high, but the low water pressure of the shower and the difficulty to adjust the water temperature were a bit annoying.
Stayed 3 nights in Aug 2023