Dear Mrs. Meidy Yennita,Thank you for having taken the time to share your stay experience with us, and we regret to learn that your experience during your stay had fallen short of your expectations.Nonetheless, we acknowledge that our team could have been more prompt with their service during your time at our hotel to ensure that your overall stay experience had been a seamless one. Please accept our sincere apologies for this shortfall.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit.Yours Sincerely,Winaryo WasdiResident Manager

Dear Mr. Stephen,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious food.We are also glad that our staff's hospitality, well-appointed room had complemented well to provide you with an exceptional stay with usOur team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

Dear Mr. Robert,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious food.We are also glad that our staff's hospitality, well-appointed room had complemented well to provide you with an exceptional stay with usOur team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

Dear Valued Guest,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious food.We are also glad that our staff's hospitality, well-appointed room had complemented well to provide you with an exceptional stay with usOur team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

Dear Valued Guest,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious food.We are also glad that our staff's hospitality, well-appointed room had complemented well to provide you with an exceptional stay with usOur team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

Dear Mr Shawn,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our hotel.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize for the inconvenience during your meeting break lunch. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

Dear Mr. Jeremy Kee,Thank you for having taken the time to share your stay experience with us, and we regret to learn that your experience during your stay had fallen short of your expectations.Nonetheless, we acknowledge that our team could have been more prompt with their service during your time at our hotel to ensure that your overall meeting experience had been a seamless one. Please accept our sincere apologies for this shortfall.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit.Yours Sincerely,Winaryo WasdiResident Manager

Dear Mr Jeremy,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our hotel.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize for the inconvenience during your breakfast time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

Dear KK,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious foodWe are also glad that our staff's hospitality, well-appointed rooms in one of our signature game room, had complemented well to provide you with an exceptional stay with us. Our team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

Dear Mr. Anthony George,Thank you for having taken the time to share your stay experience with us, and we regret to learn that your experience during your stay had fallen short of your expectations.Nonetheless, we acknowledge that our team could have been more prompt with their service during your time at our hotel to ensure that your overall meeting experience had been a seamless one. Please accept our sincere apologies for this shortfall.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit.Yours Sincerely,Winaryo WasdiResident Manager

Dear Mr Satoshi,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our hotel.We are also glad that our staff's hospitality had complemented well to provide you with an great stay with us. Our team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

Dear Wei Khen,Thank you for reviewing your stay at Mercure Jakarta Sabang. Our team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Yours Sincerely, Winaryo WasdiResident Manager

Dear Fiona,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our breakfast.We regret to learn that your experience related with our Air Conditioning had fallen short of your expectations, Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Once again thank you very much for your feedback to us and we do apologies any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly. Yours Sincerely, Winaryo WasdiResident Manager

Dear David Wallace,Thank you for reviewing your stay at Mercure Jakarta Sabang. We regret to learn that your experience related with our services had fallen short of your expectations.Nonetheless, we acknowledge that our team could have been more prompt with their service during your time at our hotel to ensure that your overall stay experience had been a seamless one. Please accept our sincere apologies for this shortfall.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly.Yours Sincerely, Winaryo WasdiResident Manager

Dear Steve,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of location wise, that complemented well to provide you with an exceptional stay with us. Our team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

Dear Lorna,Thank you for reviewing your stay at Mercure Jakarta Sabang. Our team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality. And I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

Dear Kai Yin Samuel,Thank you for having taken the time to share your stay experience with us, and we regret to learn that your experience related with our room assignment, noise caused, and some of room facilities had fallen short of your expectations.After having further checked, we also regret to informed you that there were no request for the quiet room, none in your reservation or even upon checked-in.Also our staffs have informed you that there was no project or anything happened upstairs that causing noise.Nonetheless, we acknowledge that our team could have been more prompt with their service during your time at our hotel to ensure that your overall stay experience had been a seamless one. Please accept our sincere apologies for this shortfall.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly.Yours Sincerely,Winaryo WasdiResident Manager

Dear Melissa,Thank you for reviewing your stay at Mercure Jakarta Sabang. Our team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

Dear Mr. Richard, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Frederick HattaAssistant Front Office Manager

Dear Valued Guest,Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious food.We are also glad that our staff's hospitality, well-appointed room had complemented well to provide you with an exceptional stay with usOur team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo WasdiResident Manager

Dear Sebastian, Thank you for staying at Mercure Jakarta Sabang and for the time you took to share your review about our Hotel. Kindly accept my sincere apologies for the inconvenient experience you had during your stay. Please be sure that corrective action has been taken and that it will always be our commitment to keep on improving our services in order to meet our Guest's expectations. Once again, thank you very much for your review and we look forward to welcoming you again on your next visit. Sincerely, Gunawan Widodo - General Manager

Dear Tony, Thank you so much for your review, we are very happy to know that you have a pleasure experience with Mercure Jakarta Sabang. We hope to welcoming you again to our hotel near future. Kind regards, Gunawan Widodo - General Manager

Dear Seong Wai, We thank you very much for your kind review about us. We have shared the feedback with the rest of the team, who would be more motivated in delivering a better service even more. We will constantly keep up our efforts on improving our guests' satisfaction. See you soon in Mercure Jakarta Sabang.

Dear Lokadjaja We thank you very much for your kind review about us. We have shared the feedback with the rest of the team, who would be more motivated in delivering a better service even more. We will constantly keep up our efforts on improving our guests' satisfaction. See you soon in Mercure Jakarta Sabang.

Dear Miya, Thank you very much for taking the time to post comment regarding your recent stay with us and the problems you experienced. My apologies for the inconvenience occurred about the room assignment. This is something that we need to look further to enhance the comfort of our guests in the future. We are looking forward to welcome you back to our hotel in the near future. Sincerely, Gunawan Widodo - General Manager

Dear Jasen, It is always a honor when our valued guests take the time to share their experience! Thank you for your care and attention. We definitely look forward to welcoming you back in our hotel in near future. Kind regards, Gunawan Widodo - General Manager

Dear Guest, It is always a honor when our valued guests take the time to share their experience! Thank you for your care and attention. We definitely look forward to welcoming you back in our hotel in near future. Kind regards, Gunawan Widodo - General Manager

Dear Guest, Thank you so much for your review, we are very happy to know that you have a pleasure experience with Mercure Jakarta Sabang. We hope to welcoming you again to our hotel near future. Kind regards, Gunawan Widodo - General Manager

Dear Neil, Thank you so much for your gratify review, we are very happy to know that you have a pleasure experience with Mercure Jakarta Sabang. We hope to welcoming you again to our hotel near future. Kind regards, Gunawan Widodo

Dear Vincent Ka Ho, Thank you so much for your review, we are very happy to know that you have a pleasure experience with Mercure Jakarta Sabang. We hope to welcoming you again to our hotel near future. Kind regards, Gunawan Widodo

Dear Guest, It is always a great pleasure to receive a review from our guests. We look forward to welcoming you again in Mercure Jakarta Sabang in near future. Kind regards, Gunawan Widodo - General Manager

Dear Manish, Thank you for your very kind review regarding your experience during your stay at our hotel. We wish our hotel facilities and service may meet with your expectation. We look forward to welcome you back soon. Kind regards, Gunawan Widodo - General Manager

Dear J M, Thank you for your kind review. We look forward for your next visit and another great comment for Mercure Jakarta Sabang in very near future. Kind regards, Gunawan Widodo - General Manager

Dear Neil, We are very much appreciated for rating us 4* towards our facilities and service. We looking forward to welcome you again at Mercure Jakarta Sabang in the near future. Kind regards, Gunawan Widodo General Manager

Dear Johnny, First and foremost it is with deep regret to hear your disappointment on your recent visit with us. Please accept our sincere apologies for all the shortcomings that you experienced during your stay in our property. On this opportunity we would like to clarify the issue that was addressed to us that concerned you. For us, giving the best service to our guests is our main priority, especially when you have experience with in our Breakfast and Dinner, I will be the person responsible about the product and services in here and already address to my team give them explanation and coaching how we supposed to be and also, I’ve already discuss with our Executive Chef about your value feedback about us. Once again we do apologies for all the inconvenient caused, your voice have reached our attention and will be treated as a very valuable feedback for our improvement We sincerely hope that we will have another opportunity to welcome you back in our property in not so distant future. Sincerely, Gunawan Widodo General Manager