Dear Mr. Vishal, Thank you for your lovely feedback. Regards, Shiv Vilas Resorts

Dear Mr. Piyush, Namaskar & Greetings from Shiv Vilas Resorts, Jaipur !!! Thank you for taking the time to share your comments. It is with regret I read that we fell short to meet your expectation during your stay. I have taken note of the concerns you have made and I am so sorry your visit fell short of your expectations. Believe us that it is rarest occasion that we fall short of guest expectation. Your feedback is much appreciated and it is being taken seriously and put to good use in our Endeavour to provide the highest standards of care and service to our guests. I do hope that in time you will allow us the opportunity to make amends and restore your faith in Shiv Vilas. Thanks and regards, Chacko Mammen Kannanmalil General Manager

Thanks for your review.

Dear Guest, Greetings from Shiv Vilas Resorts!!! Thank you for taking the time to share your Feedback and appreciating our Lobby and staff. We have taken note of the concerns you have made regarding Rooms and dining options.. Your feedback is much appreciated and it is being taken seriously and put to good use in our Endeavour to provide the highest standards of care and service to our guests. I do hope that in time you will allow us the opportunity to make amends and restore your faith in Shiv Vilas. Thanks and regards, Chacko Mammen Kannanmalil General Manager

Dear Sir, Greetings from Shiv Vilas Resorts!!! Thank you for the valuable feedback. Thanks and regards, Shiv Vilas Resorts

Dear Mr. Sunil, Greetings from Shiv Vilas Resorts, Jaipur!!! Thank you for taking the time to share your comments on Trip Advisor. It is with regret I read that we fell short to meet your expectation during your stay. I have taken note of the concerns you have made and I am so sorry your visit fell short of your expectations. Believe us that it is rarest occasion that we fall short of guest expectation. Your feedback is much appreciated and it is being taken seriously and put to good use in our Endeavour to provide the highest standards of care and service to our guests. I do hope that in time you will allow us the opportunity to make amends and restore your faith in Shiv Vilas. Thanks and regards, Chacko Mammen Kannanmalil General Manager

Dear Mr. Naveen, Namaskar & Greetings from Shiv Vilas, Jaipur!!! I am very surprised to hear from you about your review and misrepresentation of our hotel. I apologize for the late reply as I was gathering all the facts which made you write all the nasty things about our hotel. Let me put the facts very straight and according to sequence. (1) You had booked 02 Rooms with us for 02 Nights from 26th Dec till 28th Dec 2017. (2) You checked in at 20:15 hrs. (3) Upon Check in, we asked you to provide us the Passport with Valid visa of your family, which you did not provided. (4) Upon many requests made by our Front Office team, a valid Identity card was not available with you. That was the reason we denied the Check in. (5) Also we never charged you for the room and offered you the Free Cancellation as a special case even when the Booking was Non Refundable. As per the Government regulations, we need to have a passport with Valid visa for the foreign nationals and Government issued valid ID cards for Indian nationals upon Check in. Thanks and regards, Chacko Mammen Kannanmalil General Manager

Thanks for the lovely feedback sir.

Dear Guest, Thank you for choosing The Shiv Vilas for your stay, a fantastic review and for your elaborated appreciation of each of our services. Our accommodation and its beautiful ambiance significantly contribute to the charm of our resort. I am extremely delighted to note that our services and facilities exceeded your expectations. Your positive feedback is greatly appreciated and have been shared with the team of Shiv Vilas.. Service excellence with the urge to anticipate and comply with guest needs is what we believe in. I am so happy to know that you got to experience the best of our hospitality. Many thanks again for taking the time to write the review. We hope that you will plan another holiday with us soon! Best Regards Mr. Shiv Bihari Sharma (Managing Director) Shiv Vilas Resorts, Jaipur.

Dear Guest, Thank you for choosing The Shiv Vilas for your stay, a fantastic review and for your elaborated appreciation of each of our services. Our accommodation and its beautiful ambience significantly contribute to the charm of our resort. I am extremely delighted to note that our services and facilities exceeded your expectations. Your positive feedback is greatly appreciated and have been shared with the team of Shiv Vilas.. Service excellence with the urge to anticipate and comply with guest needs is what we believe in. I am so happy to know that you got to experience the best of our hospitality. Many thanks again for taking the time to write the review. We hope that you will plan another holiday with us soon! Best Regards Mr. Shiv Bihari Sharma (Managing Director) Shiv Vilas Resorts, Jaipur.

Dear Guest, Thank you for choosing The Shiv Vilas for your stay, a fantastic review and for your elaborated appreciation of each of our services. Our accommodation and its beautiful ambience significantly contribute to the charm of our resort. I am extremely delighted to note that our services and facilities exceeded your expectations. Your positive feedback is greatly appreciated and have been shared with the team of Shiv Vilas.. Service excellence with the urge to anticipate and comply with guest needs is what we believe in. I am so happy to know that you got to experience the best of our hospitality. Many thanks again for taking the time to write the review. We hope that you will plan another holiday with us soon! Best Regards Mr. Shiv Bihari Sharma (Managing Director) Shiv Vilas Resorts, Jaipur.

Dear Guest, Thank you for choosing The Shiv Vilas for your stay, a fantastic review and for your elaborated appreciation of each of our services. Our accommodation and its beautiful ambience significantly contribute to the charm of our resort. I am extremely delighted to note that our services and facilities exceeded your expectations. Your positive feedback is greatly appreciated and have been shared with the team of Shiv Vilas.. Service excellence with the urge to anticipate and comply with guest needs is what we believe in. I am so happy to know that you got to experience the best of our hospitality. Many thanks again for taking the time to write the review. We hope that you will plan another holiday with us soon! Best Regards Mr. Shiv Bihari Sharma (Managing Director) Shiv Vilas Resorts, Jaipur.

Dear Guest, Thank you for choosing The Shiv Vilas for your stay, a fantastic review and for your elaborated appreciation of each of our services. Our accommodation and its beautiful ambiance significantly contribute to the charm of our resort. I am extremely delighted to note that our services and facilities exceeded your expectations. Your positive feedback is greatly appreciated and have been shared with the team of Shiv Vilas.. Service excellence with the urge to anticipate and comply with guest needs is what we believe in. I am so happy to know that you got to experience the best of our hospitality. Many thanks again for taking the time to write the review. We hope that you will plan another holiday with us soon! Best Regards Mr. Shiv Bihari Sharma (Managing Director) Shiv Vilas Resorts, Jaipur.

Dear Guest, Thank you for choosing The Shiv Vilas for your stay, a fantastic review and for your elaborated appreciation of each of our services. Our accommodation and its beautiful ambience significantly contribute to the charm of our resort. I am extremely delighted to note that our services and facilities exceeded your expectations. Your positive feedback is greatly appreciated and have been shared with the team of Shiv Vilas.. Service excellence with the urge to anticipate and comply with guest needs is what we believe in. I am so happy to know that you got to experience the best of our hospitality. Many thanks again for taking the time to write the review. We hope that you will plan another holiday with us soon! Best Regards Mr. Shiv Bihari Sharma (Managing Director) Shiv Vilas Resorts, Jaipur.

Dear Marcos Antonio, Greetings from Shiv Vilas Resorts!!! Thank you for the valuable feedback. Thanks and regards, Shiv Vilas Resorts

Dear Mr. Marcin Namaskar & Greetings from Shiv Vilas, Jaipur! Thank you for choosing to stay at Shiv Vilas, Jaipur and sparing time to share your review. I hope that you had a pleasant journey back home. We are delighted to note that you have enjoyed our services and offerings. I & My team @ Shiv Vilas, Jaipur aim to surpass our guest’s expectations and nothing make us happier than a confirmation that we are meeting this goal through comments such as yours. It was pleasure to host you and we trust you will give us another opportunity to be of service to you in the not too distant future. Your kind words of appreciation has been a great source of inspiration for our team and has motivated them to serve better thus ensuring our guests take back fond memories. We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are greatly appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future. Looking forward to the pleasure of welcoming you back at our hotel. Warm regards, Chacko Mammen Kannanmalil General Manager