Room, 1 King Bed, Accessible | Desk, free WiFi, bed sheets
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Reviews of OYO Hotel Jacksboro TX - Fort Richardson

2 out of 5
OYO Hotel Jacksboro TX - Fort Richardson
824 S Main St, Jacksboro, TX

Reviews

6.0
Rating 10 - Excellent. 23 out of 123 reviews" "
Rating 8 - Good. 30 out of 123 reviews" "
Rating 6 - Okay. 19 out of 123 reviews" "
Rating 4 - Poor. 23 out of 123 reviews" "
Rating 2 - Terrible. 28 out of 123 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating, will definitely stay again in the future!
Stayed 1 night in May 2024

10/10 Excellent

Serrano

Liked: Property conditions & facilities
That’s good
Stayed 1 night in Apr 2024

10/10 Excellent

Pedro, Athens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Teresa, Sudan

Stayed 1 night in Feb 2024
Response from Barbara on 2 May 2024
Hi, Teresa! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

2/10 Terrible

KENNETH

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This motel needs to be bulldozed down and build new. It was built in the 50’s and is run down. The backup door locks are broken in rooms 117 and 119. We had to place all of our luggage against the door to help insure our safety. The A/C unit power cord has been cut off and another spliced in with electrical tape. The smoke detector in 119 was held to the ceiling by clear packaging tape (lots of tape). This place is a dump.
Stayed 1 night in Nov 2023

2/10 Terrible

Adrienne

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better off in your car.
Where to start? The key didn't work or so we thought. The door wasn't even shut to the room to begin with. When you enter the room, there are two different sized beds. One of them is a king size bed, and one is a queen size bed on top of a full frame. Every time you sit on either side of the bed, then you almost roll off onto the floor. You have to sleep exactly in the middle of the bed to actually get rest. The lamps did not work. The bathroom was disgusting to include pubic hair on the faucet, dirty toilet, and rusty and filthy tub. There was no hot water. The towels were disgusting and I wouldn't have used them in my barn. One outlet only worked as the other one was clogged with paint. I spend a ton of time outdoors, and would have slept better in 32 degrees on the ground and bathed in a creek.
Stayed 1 night in Nov 2023

2/10 Terrible

Charlee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t do it
This place it so ghetto. The ceiling was missing in the middle. The outlets wouldn’t work and couldn’t even get my door to lock
Stayed 1 night in Nov 2023

4/10 Poor

rodney

Disliked: Staff & service, property conditions & facilities
Nothing
Stayed 1 night in Aug 2023
Response from Maria on 11 Sept 2023
Sorry for the inconvenience, Rodney! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Maria

4/10 Poor

Jeremy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad experience. Room was dirty, used bar of soap in the bathtub 😟, mold around tub, found a few live bugs on our bed 😳, went to check out and there was no one to help me (in the middle of the day) no matter how long I waited and rang the bell, and so on. I do not recommend at all. There are other places to stay in the area that are better according to local folks.
Stayed 2 nights in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Jeremy! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Eva

2/10 Terrible

Ariana

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Got in late and no one was around to check me in. Waited 30 minutes and rang the doorbell.
Stayed 1 night in Aug 2023
Response from Maria on 11 Sept 2023
Hello, Ariana! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Maria

2/10 Terrible

judith

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Judith! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Eva

4/10 Poor

VICKEY

Travelled with family
Couldn't get person to wake up for a late check in.Took45minutes
Stayed 1 night in Jul 2023
Response from Ammy on 15 Jul 2023
Hi, Vickey! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

4/10 Poor

Thomas

Stayed 1 night in Jun 2023
Response from Lisa on 24 Jun 2023
We are sorry to disappoint you, Thomas! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Lisa

6/10 Okay

Dan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Joey on 24 May 2023
Thank you for sharing your views with us, Dan! As per the feedback, we understand that you are not completely satisfied with our services. Be assured, we will strive to make your next stay a pleasant one. Have a great day! Regards, Joey

2/10 Terrible

Georgina

Stayed 2 nights in Apr 2023
Response from Ammy on 24 May 2023
Hi, Georgina! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Ignacio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
CROOKS! I was traveling at night through Jacksboro TX and decided to book a room. I stopped at a gas station and opened the Expedia app. I found this was the only hotel available and was 1 mile from my location. There were many rooms available and I booked one. I went to the property, rang the doorbell and one person opened the door. I told him that I had the booking, he replied "no room, sold out". I explained that I just booked through expedia and he kept saying "no room". Then I asked him to cancel the booking, he called his partner (they spoke a foreign language among themselves) and checked the computer. Then he said "computer bad". I kept asking for the cancellation, he kept repeating "computer bad". Then I contacted Expedia in the chat and asked the agent to do the cancellation. I was so tired so I booked another hotel 30' away and started driving, could not stay with the agent. Next day I went to the chat again with Expedia, after a while the agent told me they don't want to refund me because I didn't show up. So I had to call OYO to get the refund. I called them, the agent kept me on hold while she called the property, they told her that I didn't show up and they tried to contact me to know if I was going to take the room. Such liars! I got upset with the agent and finally she told me my last option was calling the property myself, those people that barely speak english and already said I didn't show up. Lesson learned, stay at the property until the cancellation.
Stayed 1 night in Apr 2023

4/10 Poor

Kevin

Disliked: Cleanliness, property conditions & facilities, room comfort
Skip this one!
This motel was not even close to the pictures they show online. The room was full of broken furniture. The bed linens were dirty and smelled like body odor. I can safely say this was the first motel I've ever stayed at that made me want to sleep in my clothes. There was no privacy lock on the inside of the door. It looked like someone had put screws into the door frame to try to barricade the door at of point. This was a last minute booking for an out of town funeral. The only thing this motel had going for it was that it was available. Next time we will drive into mineral wells.
The furniture
The door
Stayed 1 night in Apr 2023
Response from Ava on 19 Apr 2023
Hi, Kevin! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Ava

2/10 Terrible

TAMMYE

Stayed 1 night in Mar 2023
Response from Eva on 6 Apr 2023
Hi, Tammye! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
over price... horrible conditions, very dirty, would never stay here again... next time drive the extra hour for better options
Response from Lisa on 7 Mar 2023
Never meant to disappoint you, Jose! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Lisa

2/10 Terrible

corey

Stayed 1 night in Feb 2023
Response from Barbara on 18 Mar 2023
Hi, Corey ! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

4/10 Poor

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities

4/10 Poor

Randy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water for 3 days! Room nothing like what it shows. Junk everywhere on propery. Need to file dispute to get my money back. Could be used in a horor move
Stayed 3 nights in Oct 2022
Response from Ammy on 7 Nov 2022
Hi, Randy! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim

2/10 Terrible

Ken

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022
Response from k on 20 Oct 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Kate

8/10 Good

Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Ammy on 3 Oct 2022
Thanks for the positive rating, Blake! Hope to welcome you again soon. Regards, Noah

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The manager was very sweet and accommodating. The owner needs to invest in a professional cleaning for rooms that have been smoked in.
Stayed 1 night in Sep 2022
Response from Jane on 6 Sept 2022
Thank you for rating us positively, Thomas! We will surely work on the feedback shared by you to improve the services further. Have a nice day ahead :) Regards, Jane!

6/10 Okay

Todd

Liked: Cleanliness, staff & service, amenities
Price was nothing to complain about. Had crickets and ants in the bathroom however. I notified the staff of this problem.
Stayed 1 night in Aug 2022
Response from Mike on 6 Sept 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Mike

4/10 Poor

Michael, Enterprise

Stayed 1 night in Aug 2022

8/10 Good

Eileen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfy beds!
Besides the room smelling like weed, the room was clean and the beds were super comfy. Could use four pillows on each bed instead of three on one and four on the other. Hotel pillows are always flat. Overall, decent stay. Thanks!
Stayed 1 night in Aug 2022
Response from Jane on 29 Aug 2022
Thank you for rating us positively, Eileen! We will surely work on the feedback shared by you to improve the services further. Have a nice day ahead :) Regards, Jane!

2/10 Terrible

Josh

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful. Never stay here.
Stayed 2 nights in Aug 2022
Response from Jon on 29 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

6/10 Okay

Jessica

Travelled with family
I dont like rhe fact my card was charged twice at two different prices
Stayed 1 night in Jul 2022

6/10 Okay

Jeff

Business traveller
Liked: Cleanliness
Stayed 1 night in Jun 2022
Response from Christina on 2 Jul 2022
We are sorry for the inconvenience, Jeff! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Christina!

2/10 Terrible

Ryan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches
We arrived after a 12 hour drive only to check in walk into the room and find a cockroach infestation and broken sticking fridge. We immediately packed up and found a new hotel after some words were exchanged with the manager!
Stayed 1 night in Jun 2022
Response from SImon on 23 Jun 2022
Hi, Ryan! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in May 2022

2/10 Terrible

Nathan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no wifi, no cable for tv, front desk could not process my credit card( no wifi) no coffee for coffee maker in room. no coffee in lobby. hole in ceiling above shower. would not recommend
Stayed 1 night in May 2022
Response from Simon on 29 Jun 2022
Hi, Nathan! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointment
Very disappointed 😞 no TV, no air conditioning, no hot water and the gentlemen behind the counter was very difficult to understand.
Stayed 1 night in May 2022
Response from Jane on 23 Jun 2022
Sorry for the hassle you faced, Lisa! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

4/10 Poor

Steve

I could not find it. On the maps it showed in a different area than where it actually was. Their sign was not lit up, so I never found it the first night and your site reservation had no information in the email. I could not find their information anywhere. This took about an hour to find another location.
Stayed 2 nights in May 2022
Response from Ammy on 22 May 2022
We are sorry to know this, Steve! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

6/10 Okay

Netasha

Liked: Staff & service
Disliked: Property conditions & facilities
Price
Stayed 1 night in May 2022
Response from Joey on 19 May 2022
Hi, Netasha! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Joey

10/10 Excellent

Mia

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great, room was clean everything worked!
Stayed 1 night in Mar 2022
Response from Jane on 3 Apr 2022
We are happy to see you liked the stay, Mia! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Jane!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Friendly front desk guy at check in and check out. Room smelt like smoke and was not as clean as we had hoped.
Stayed 1 night in Mar 2022
Response from Ammy on 6 Mar 2022
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

2/10 Terrible

Karen, Pegam

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2022

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The room was alright. The bed was actually pretty comfortable. A/C wall unit was a bit dated, so you had to adjust frequently, as well as the interior I could tell they are trying to fix the place up. They will get it there soon enough.
Stayed 3 nights in Jan 2022
Response from Bryce on 25 Jan 2022
Hi, Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Bryce

8/10 Good

Barbara

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
It was okay. The bed was very comfortable and the heat/AC was good. The room just needs updating and plumbing repaired for water leaking.
Stayed 1 night in Dec 2021
Response from Ammy on 1 Jan 2022
Hi, Barbara! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

2/10 Terrible

Ernesto

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This are properties in very poor conditions inside and out and managed very poorly. The rooms were very dirty with cobwebs in the windows. The beds had bedbugs. The door had no deadbolts because they were broken. Did not feel safe. The place was dark and at night and had a hard time locating the place.
Stayed 1 night in Dec 2021
Response from Jane on 31 Dec 2021
Sorry for the hassle you faced, Ernesto! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Jane on 17 Dec 2021
Thank you so much for the positive rating, Cheryl! Hope to serve you soon with an amazing stay. Regards, Jane!

8/10 Good

shari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly people. Don’t let the cover fool you. The book is good. (Outside not the greatest looking but rooms nice and clean).
Stayed 2 nights in Nov 2021
Response from Rudra on 5 Dec 2021
Thank you for your sweet words, Shari. We hope to give you a consistent service every time. Regards, Rudra

10/10 Excellent

Tori N

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property staff is great and very accommodating
Stayed 1 night in Nov 2021
Response from Jane on 23 Nov 2021
Thank you for rating us with such awesome words, Tori! We will strive to keep up with your expectations every time. Regards, Jane!

10/10 Excellent

Curtis

Stayed 1 night in Nov 2021
Response from Cheshta on 8 Nov 2021
We appreciate your positive rating, Curtis! We take pride in providing our guests with a great experience. Regards, Ivy

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean nice room.
Stayed 1 night in Oct 2021
Response from Ammy on 30 Oct 2021
Hi, William! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Tammy, Springtown

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Don't let the outside of the property deceive you. The outside does look rundown. But the room was clean and looked to be newly remodeled. The bed was very comfortable. There are no real amenities but it served us well . We were camping at Ft Richardson State Park and stayed here for 1 night during a severe thunderstorm.
Stayed 1 night in Oct 2021
Response from Jane on 29 Oct 2021
We are happy to see you liked the stay, Tammy! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Jane!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfortable bed, reasonable value
The place is fine. Most importantly, the bed was comfortable, which isn't always true at this price point. And it was clean. The laundry and ice facilities were lacking (the ice machine appeared to be dead, and I couldn't really tell if the laundry worked, but we didn't need it). But I have no real complaints; a pretty reasonable deal over all, meaning you get what you pay for! Had I wanted a better hotel, I would have needed to have picked a different place.
Stayed 2 nights in Oct 2021
Response from Cheshta on 26 Oct 2021
Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Ivy