Jaafra Holidays from £182

The staff were helpful and very nice. There are several buildings so unfortunately we had to walk down three flights of stairs, then down a short street then up three flights of stairs for breakfast every day. That was a bit of an inconvenience. The main building seems to be a little nicer than the building we were in. The towels I believe are the same towels I donated to Goodwill in 1982 sadly, one day we returned from our outing and there were no towels at all in our room because they don’t have enough towels to replace your towels when they’re washing them. Thus you are without towels sometimes for periods of time. Unacceptable.Breakfast was nice but no protein except for a small portion of yogurt. Eggs would’ve been nice.

Great location, staff extremely friendly, helpful, knowledgeable. Beautiful Riad, great food and clean. The only thing to criticize, we understand is a 300 years old house, but bathroom in first floor apartment, need better ventilation, or a dehumidifier; the whole room feels very humid. We will stay again, but in second or third floor.

I want to start by saying the staff was extremely welcoming , helpful and funny. We got lost at night while at the market and could not find our way back and one of the staff members found us, picked us up, made us feel safe and brought us back to our hotel free of charge. I want to give a special thank you to him. @yadane84 I also want to thank the ladies who performed the Hamman and massage. Very comforting, relaxing and peaceful. I would definitely come back to this hotel.

All staff is very friendly and helpful

We are three women in our 20s who stayed here for four nights. The staff was very very welcoming and respectful. They even served tea and pastries when we checked in and gave us an itinerary for Marrakesh. Although we had a lot of problems from check in to check out. We has problems with our shuttle to the hotel. The driver wasn‘t there and all of a sudden there were two drivers there at the airport. When we tried communicating with the hotel about it over the phone. They just hung up on us. Then when we checked in our room wasn‘t clean. For example the floor was very dirty and sticky. The drain in the shower was broken and we had hairs and stains on the bed sheets. We complained and the staff immediately apologised and said that we can change the room. The new room was fine although the toilet was shaking and felt like it would just fall over if you stand up too fast… And the lights and water weren‘t working for two hours one evening. The breakfast was just not what we imagined. It seemed unhygienic. There was a sick cat throwing up next to our table but the staff didn’t do anything about it. We never came for breakfast again after that morning. At Check Out therer were some mistakes with the bill and they almost overcharged us. So check your bill! Overall we felt safe because the reception is there 24/7 and they were very nice. MAYBE you can’t come to Marrakesh with european hygienic standards and expect the same as in spain and I don‘t mean it in a negative way