Title: Grand Suites Family Resort Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=59667356&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Suites Family Resort All-inclusive hotel with 3 outdoor pools and 2 hot tubs ## Photo gallery for Grand Suites Family Resort ![Indoor pool, 3 outdoor pools, open 8:00 AM to 10:00 PM, pool umbrellas - Grand Suites Family Resort (Ita)](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/88398f2b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Hallway - Grand Suites Family Resort (Ita)](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/fccd186e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Grand Suites Family Resort (Ita)](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/1c9e44e6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Grand Suites Family Resort (Ita)](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/e3d1326c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suíte Premium Triplo | Minibar, soundproofing, iron/ironing board, free WiFi - Grand Suites Family Resort (Ita)](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/7c2cad60.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Grand Suites Family Resort sits in a rural setting where guests can enjoy a variety of experiences. Travelers start their day with a complimentary breakfast buffet before heading to the swim-up bar for refreshments or challenging each other at the on-site bowling alley. ## Reviews 8.6 Excellent ## Popular amenities - Bar - All-inclusive - Hot tub - Gym - Breakfast included - Pool £167 includes taxes & fees 5 Jan - 6 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 15 - Dec 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 16 - Dec 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=59667356&PinnedHotelID=59667356&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ### View all photos for Luxo King ![Minibar, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/97650eea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxo King 8.0 Very good 2 reviews ### Highlights Soundproofed Air conditioning LCD TV Renovated in 2020 Private bathroom Hairdryer Champagne service Minibar - 194 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Luxo Adaptado ![Minibar, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/1316aa73.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxo Adaptado ### Highlights Soundproofed Air conditioning LCD TV Renovated in 2020 Private bathroom Hairdryer Champagne service Minibar - 258 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Luxo Double ![Minibar, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/a6688665.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxo Double 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning LCD TV Renovated in 2020 Private bathroom Hairdryer Champagne service Minibar - 194 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Luxo Superior Double ![Luxo Superior Double | Minibar, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/5db96dcf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxo Superior Double 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning LCD TV Renovated in 2020 Hairdryer Champagne service Minibar Cable channels - 291 sq ft - Lake view - Sleeps 4 - 2 Double Beds ### View all photos for Luxo Superior King ![Luxo Superior King | Minibar, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/dd001da8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxo Superior King ### Highlights Soundproofed Air conditioning LCD TV Renovated in 2020 Hairdryer Champagne service Minibar Cable channels - 226 sq ft - Lake view - Sleeps 2 - 1 King Bed ### View all photos for Suíte Premium King ![Suíte Premium King | Minibar, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/372b561b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suíte Premium King ### Highlights Soundproofed Private indoor hot tub Air conditioning LCD TV Renovated in 2020 Hairdryer Separate bath and shower Bathrobes - 463 sq ft - Lake view - Sleeps 2 - 1 King Bed ### View all photos for Suíte Premium Triplo ![Minibar, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/60000000/59670000/59667400/59667356/d4f0c854.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suíte Premium Triplo ### Highlights Soundproofed Private indoor hot tub Air conditioning LCD TV Renovated in 2020 Hairdryer Separate bath and shower Bathrobes - 474 sq ft - Lake view - Sleeps 3 - 1 King Bed and 1 Single Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FIta-Hotels-ESuites-Ita-Resort-By-Atlantica.h59667356.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FIta-Hotels-ESuites-Ita-Resort-By-Atlantica.h59667356.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-27.28299%2C-52.33421&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=3HgIsg84i_ZIPHcZ7KPwpBZVDFM=) Rua Pércio Martini, nº 2937, Lago Azul, Ita, SC, 89760-000 #### What's nearby - Prainha de Itá \- 18 min walk \- 1.0 mile - Ita Thermals Park \- 3 min drive \- 1.1 miles - Caracol Lookout \- 6 min drive \- 3.0 miles #### Getting around - Chapeco (XAP) - 90 min drive #### Restaurants - ‪Império das Carnes - ‬4 min drive - ‪Kiosque - ‬5 min drive - ‪Sabores Do Sul - ‬6 min drive - ‪Jonas's House - ‬4 min drive - ‪Lanchonete e Restaurante Família Picoli - ‬4 min drive ## About this property ### Grand Suites Family Resort All-inclusive family-friendly hotel in a rural location, remodelled in 2020 You can look forward to a free breakfast buffet, a bowling alley and a swim-up bar at Grand Suites Family Resort. For some rest and relaxation, visit the sauna or the 2 hot tubs. In addition to a poolside bar and a coffee shop/cafe, guests can connect to free in-room WiFi. Additional perks include: - 3 outdoor pools and an indoor pool, along with sunloungers, pool umbrellas and a lifeguard on site - Free self-parking - A table football, a TV in reception and smoke-free property - A 24-hour front desk, 1 meeting room and evening entertainment Room features All 126 rooms boast comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and sound-insulated walls. Extra amenities include: - Free toiletries and hairdryers - 42-inch LCD TVs with cable channels - Daily housekeeping and phones ### All-inclusive details This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ## Similar properties ![Indoor pool, 5 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/12000000/11910000/11901700/11901619/defe8beb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Itá Thermas Resort e Spa Ita - Pool - Hot tub - Breakfast included - Spa 9.6 Exceptional 64 reviews £188 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=11901619&PinnedHotelID=11901619&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach, sun-loungers, beach umbrellas, beach towels](https://images.trvl-media.com/lodging/46000000/45710000/45706500/45706457/f380b8f7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa dos Ganchos Governador Celso Ramos - On private beach - Breakfast included - Pet-friendly - Parking included 9.4 Exceptional 31 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=45706457&PinnedHotelID=45706457&HadPinnedHotel=true®ionId=-1&adults=2) ![Water park](https://images.trvl-media.com/lodging/18000000/17380000/17376600/17376502/6853fab2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Águas de Palmas Resort Governador Celso Ramos - 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Parking included - Free WiFi 10 Exceptional 8 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=98508201&PinnedHotelID=98508201&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking within 5 metres - Street parking available - Free uncovered self parking on site - Wheelchair-accessible parking available ### Food and drink - Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends - 4 bars/lounges - A coffee shop/cafe - A poolside bar - A restaurant - A swim-up bar - Couples/private dining ### Things to do - 2 hot tubs - 24-hour gym - 3 outdoor pools - Arcade/game room - Billiards/pool table - Bowling alley - Children's pool - Evening entertainment - Foosball table - Indoor pool - Playground - Sauna - Table tennis - TV in common areas ### Family friendly - 3 outdoor pools - Arcade/game room - Bowling alley - Children's pool - Free supervised activities for children - Indoor pool - Lifeguards on site - Playground - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Safe at front desk - Shared microwave ### Guest services - Housekeeping (daily) - Proposal/romance packages ### Business services - Conference centre - Meeting room ### Outdoors - Garden - Pool loungers - Pool umbrellas ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Handrails in stairways - Lift - Pool access ramp on site - Stair-free path to entrance - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 4 floors - Art Deco architecture - Banquet hall - Built in 2020 - Communal living room - Lifeguards - Renovated entire property - December 2020 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Towels provided ### Entertainment - 42-inch LCD TV with cable channels ### Food and drink - Champagne service - Minibar ### More - Air conditioning - Iron/ironing board on request - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates) This property accepts credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information. Pool access available from 8:00 AM to 10:00 PM In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 February to 31 December No pets and no service animals are allowed at this property ### Property is also known as Grand Suites Family Resort Ita eSuítes Itá Resort by Atlantica Grand Suites Family Resort Hotel Grand Suites Family Resort Hotel Ita ## Frequently asked questions ### Does Grand Suites Family Resort have a pool? ### How much does it cost to stay at Grand Suites Family Resort? ### Is Grand Suites Family Resort pet-friendly? ### How much is parking at Grand Suites Family Resort? ### What time is check-in at Grand Suites Family Resort? ### What time is check-out at Grand Suites Family Resort? ### Are there all-inclusive benefits at Grand Suites Family Resort? ### Where is Grand Suites Family Resort located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Grand Suites Family Resort Reviews ## Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 46 8 - Good 30 6 - Okay 13 4 - Poor 3 2 - Terrible 1 ### 8.8/10 Cleanliness ### 8.6/10 Staff & service ### 8.6/10 Amenities ### 8.8/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ## Reviews ### 10/10 Excellent #### Lyana 26 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Incrível e perfeito! ![](https://a.travel-assets.com/ugc/hotel-reviews/0aa831c7-51b0-4f0e-8525-453ed0eb0186-1753572730624.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/38b84d4d-7268-4fe0-8a57-7ac673add025-1753572730370.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/511dbe6b-8750-4b6c-aa6e-8c21248a9ef7-1753572729114.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lyana Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Alberto 22 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort A estadia foi boa, o hotel é excelente. Vale a pena a visita. ##### Alberto Stayed 2 nights in Jul 2025 ### 8/10 Good #### Rafael 7 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Funcionários nota 10 Atendimento nota 10 por parte dos funcionários. Principalmente os Tio da recreação infantil, Tio Cachinho e Tio Bigode. Minha filha (6 anos) amou eles. Comida na média, porém falta opções sem glúten e lactose. Bebida não tem vinhos, espumantes e whisky inclusos. ##### Rafael Stayed 4 nights in Sep 2024 ### 4/10 Poor #### EDMAR 25 Jun 2024 Liked: Property conditions & facilities, room comfort No geral foi bom. A comida não gostei pois tinha muito peixe, camarão e coisas a base de peixe que não posso comer. Geralmente comida fria no bife ##### EDMAR Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Giovani 17 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort O hotel tem uma estrutura fantástica. ##### Giovani Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### ROBSON 14 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ótimo hotel Ótimo hotel em todos os quesitos, habitações, conforto piscinas, comidas e um excelente atendimento. ##### ROBSON Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### DARCI 5 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Formidável Excelente hotel!! Com certeza voltaremos! ##### DARCI Stayed 2 nights in Apr 2023 ### 6/10 Okay #### Sergio Roberto 28 Jan 2023 Disliked: Cleanliness, property conditions & facilities Faz falta um chefe de cozinha para o restaurante. Muito aquém das cinco estrelas anunciadas. ##### Sergio Roberto ### 4/10 Poor #### EDGAR AUGUSTO 26 Dec 2022 Liked: Cleanliness, property conditions & facilities, room comfort #### Excelente opção de lazer. Hotel confortável com pessoal extremamente cordial e solicito, dedicação quase familiar. Oferece diversão tanto para crianças como para adultos. ##### EDGAR AUGUSTO Stayed 2 nights in Dec 2022 ### 10/10 Excellent #### Daniel 31 Oct 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Viagem de bodas Incrível! Tudo novinho! Cama excelente! Piscinas ótimas! ##### Daniel Stayed 2 nights in Oct 2022 ### 10/10 Excellent #### ALAN 24 Oct 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Experiência muito boa, adorei a estadia, as piscinas e o carinho dos monitores com meu filho (tia Blue, tia Pink e tio Paçoca), a equipe muito atenciosa. Parabéns a toda equipe. ##### ALAN Stayed 3 nights in Oct 2022 ### 8/10 Good #### Verified traveller 21 Sept 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel tem potencial Hotel novo, apartamentos limpos, estrutura excelente, funcionários engajados, contudo, necessitam de um treinamento constante, a exceção do Leandro, que atende no bar da recepção que é excelente. A comida deixou a desejar, em que pese ter em Chef no hotel, o mesmo carrega muito nos temperos e as combinações são estranhas. Possuo filhos e criança quer comer arroz branco, carne e batata frita (feijão tinha todos os dias), mas as demais não. Enfim, entendo que o hotel tem potencial, mas precisa de um ajuste fino. ##### Verified traveller Stayed 2 nights in Sep 2022 ### 6/10 Okay #### Verified traveller 5 Sept 2022 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service Razoável pois o atendimento deixou muito a desejar, o hotel não tem estacionamento ##### Verified traveller Stayed 1 night in Sep 2022 ### 8/10 Good #### Gustavo 19 Jun 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Boa opção com piscina aquecida! Boa opção para piscina interna aquecida! Comida saborosa e cumpre com a proposta de pensão completa. Bares bons. O “entretenimento” na piscina é divertido, porém com o som insalubremente alto! No contexto geral é um hotel bacana, mas o custo-benefício (pelo alto preço da diária) não é bom! ##### Gustavo Stayed 2 nights in Jun 2022 ### 8/10 Good #### Andressa Alves dos santos 13 Jun 2022 Liked: Cleanliness, property conditions & facilities, room comfort Lugar lindo, bem limpo e aconchegante. Não tinha estacionamento, tivemos que deixar o carro na rua. O atendimento de algumas pessoas foi horrível, male mal olhavam na nossa cara. Mas gostamos do hotel em si ##### Andressa Alves dos santos Stayed 1 night in Jun 2022 ### 10/10 Excellent #### Douglas 8 May 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Espetacular!!! Excelência no atendimento. Estrutura ótima. Comida saborosa. Recreação incrível com a tia Pink (muito querida com as crianças). Diferencial no atendimento prestado pelos funcionários: muito humanos e diligentes, preocupados em fazer da estadia um momento único, respeitando as individualidades de cada hóspede. Totalmente satisfeitos. Voltaremos em breve. ![](https://a.travel-assets.com/ugc/hotel-reviews/69D8BCB13BBE4F40550BE80C816D64C06A915F7C1652015938226.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Douglas Stayed 2 nights in May 2022 ### 8/10 Good #### Dilva M N 24 Apr 2022 Liked: Staff & service, room comfort Uma boa experiência, bem agradável. Chegamos antes devido a chuva e fomos bem recebidos com 2 horas de antecedência. A cidade bem acolhedora, Gostamos muito das refeições, porém não tinha muita variedade. A piscina coberta poderia estar mais limpa. ##### Dilva M N Stayed 1 night in Apr 2022 ### 8/10 Good #### João 3 Feb 2022 Liked: Staff & service, property conditions & facilities, room comfort Disliked: Cleanliness #### Tem tudo para melhorar Uma pena a limpeza não ser top , porque um SPA tem que ser excelencia em capricho mas após estar hospedado e analisando o local percebi que talvez esteja faltando funcionarios na parte de limpeza , lendo comentarios de alguns hospedes vi que muitos comentaram sobre limpeza e eu concordo agora oque fiquei pensando é o seguinte tem reclamações sobre isto a meses e fica a pergunta ? eu percebi que pecam neste quesito e a Gerencia a meses não consegue perceber ? naõ consegue resolver ? ex: vidros do restaurante permaneceram sujos por dias falo da parte de dentro maozihas de crianças , banheiro da suite nao foi limpo nem quarto apenas arrumaram a cama trocaram toalhas fiquei 4 noites , piscinas escadas parte externa sujas , banheiro da piscina interna muito sujos no dia que usei , a copa do terceiro andar que tinha poeira em cima do microondas mas o lugar e fechado com pó ? tipo nao é limpo com frequencia , louça suja na pia ? nao pode tem que colocar chefia de limpeza urgente !!! sei que o local é grande mas é um SPA e necessita estar impecavel , no mais espero que a gerencia resolva porque o lugar é muito lindo funcionarios queridos educados sempre prontos a ajudar me senti muito a vontade em todos lugares deste SPA mas limpeza é fundamental na minha visão , amei o cafe da manha e jantar o atendimento dos funcionarios , amei a trilha sonara que rola no hotel, quarto amplo arejado então tem tudo para ser Top SPA 5 ESTRELAS mas não são ##### João Stayed 4 nights in Jan 2022 ### 8/10 Good #### France Vanessa 31 Jan 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Baixo Custo x Benefício No geral a experiência foi boa, café da manhã foi a decepção, deixa a desejar, é preciso incrementar muito pra ficar a altura do que se espera para o padrão do hotel! Limpeza das piscinas também é preciso melhorar!! Outro ponto importante: dentro do espaço da piscina de bolinhas haviam duas tomadas sem proteção!! ![](https://a.travel-assets.com/ugc/hotel-reviews/1600150857AA453516CA2A7FA3DEFD422F22EAE61643635813583.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### France Vanessa Stayed 1 night in Jan 2022 ### 6/10 Okay #### Volmir 17 Jan 2022 Liked: Property conditions & facilities, room comfort #### Tem condições de melhorar muito A Estrutura é nova, muito boa, mas precisa melhorar alguns fatores como : Falta funcionários Melhorar Almoço e Jantar, muito fraco. Limpeza dos climatizadores Limpeza das piscinas ##### Volmir Stayed 3 nights in Jan 2022 ### 8/10 Good #### Mariza 16 Jan 2022 Liked: Staff & service, property conditions & facilities, room comfort Hotel lindo, maravilhoso, profissionais muito gentis e atenciosos. Mas .....não tem garagem para deixar o carro, o frigobar não gela nada pra não dizer que não funciona. Pouca variedades de buffet e principalmente sem muita opção para clientes com restrições alimentares. Que tal uma música para animar o ambiente. ![](https://a.travel-assets.com/ugc/hotel-reviews/953EF1F22334943766F2A98F29D063CA5B9AC62D1642375496708.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/39198A7EBB5094AAA14DF604112818AE8B767E5C1642375521417.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/93F2067FBF5331CA792E11507F9CF7D32098E5FE1642375542364.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mariza Stayed 1 night in Jan 2022 ### 10/10 Excellent #### Marilene M 29 Dec 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Muito bom j estamos fazendo planejamento para voltar ![](https://a.travel-assets.com/ugc/hotel-reviews/0DE79BC9BAB7C9D7D21AF34B208AF77115119AB61640818332860.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2EE267220F55A3213B9BC669E5C4B0DD7C9C04B11640818340246.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Marilene M Stayed 2 nights in Dec 2021 ### 2/10 Terrible #### Amanda C 21 Dec 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort A iniciar-se pelo check in. Hotel é um resort, não oferece auxilio na retirada das malas e levar ate o quarto... Atendimento muito fraco... Quarto como bate o sol a tarde inteira, ar condicionados não vencem gelar. Frigobar desabastecido... Áreas comuns não estavam limpas (teias de aranha nos tetos, banheiros limpados poucos vezes aos dias, piso do restaurante grudava o chinelo.. Pouquíssimos garçons na área das piscinas. Atendimento super demorado. Garçons até tentavam ser simpáticos mas pouquíssimo quadro de funcionários para atender demanda....Comida péssima, não condiz com a comida nossa região. ficamos 4 dias e todos os dias no cafe, almoço e janta o mesmo tipo de comida.... Não oferecem a opção a la parte.... Hotel em boa localização mas tem muitos pontos a melhorar.... Enfim diária (Valor) não condiz e não faz jus ao oferecido. ##### Amanda C Stayed 3 nights in Dec 2021 ### 4/10 Poor #### Marciane 21 Dec 2021 Liked: Room comfort Disliked: Cleanliness, staff & service A estrutura do hotel é muito boa, os quartos são bons, porém mal administrado, com uma estrutura dessas esperava muito mais. Sem ninguem pra ajudar com as malas, frigobar desabastecido, tem que ficar pedindo agua todo tempo, sem garçons na piscina, demorava muito pra ser atendido, a estrutura toda parada, o ofuro sem poder usar, o que não muda nada da piscina ou ofuro, onde tem a musica ao vivo, estava otimo no sabado, porém só um dia, poderia ter muito mais atrações, os demais dias, o barzinho fechado, a cozinha pra fazer chimarrão completamente escondida, sem nenhuma erva a disposição. E a comida bah, desculpa sem condições, quem de ferias quer comer abobrinha, beringela, couve flor...todo dia, deixa muito a desejar. E sem falar que nao tem climatização nos corredores, sai dos quartos entra no corredor, um calorão! Deixa muito a desejar! Sugiro conhecer o hotel machadinho, que tem uma estrutura bem menor, porém o atendimento e comida, uma excelencia. E falta ter muitas atrações, até ter um spa, e também as musicas, um ambiente muito legal na piscina, pede umas musicas mais animadas, até pra vender mais bebidas. ##### Marciane Stayed 3 nights in Dec 2021 ### 8/10 Good #### Luiz Angelo 23 Nov 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Bastante agradável. O estacionamento não é coberto, mas as piscinas são um show a parte. 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