Harun and his staff have been absolutely amazing our entire 7-day stay at this beautiful property. Communication via email has been immediate and Harun even provided his cellular phone number in case we had issues while out. We arrived by taxi from the IST airport (~150 Lira) with no issues, having written the address down to hand to the driver. The location is perfect and a majority of the sights are walkable or you can easily take the T1 tram. The hotel takes Covid concerns very seriously and our temperature was checked upon arrival, and there are hand sanitizer stations everywhere. The room is good sized by American standards and housekeeping has been amazing, the room was always clean. The breakfast buffet (which you now use gloves to serve yourself) has been magnificent and changes every day, with an assortment of cheeses, fruits, breads, and hot items. There is also 24/7 espresso and tea served on the beautiful rooftop terrace. I absolutely recommend this hotel and wouldn't stay anywhere else if I return to Istanbul again.