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Reviews of The Soul Istanbul Hotel

The Soul Istanbul Hotel
Faik Pasa Cd., No 28, Istanbul, Istanbul

Reviews

9.4

Exceptional

Rating 10 - Excellent. 85 out of 108 reviews" "
Rating 8 - Good. 16 out of 108 reviews" "
Rating 6 - Okay. 3 out of 108 reviews" "
Rating 4 - Poor. 0 out of 108 reviews" "
Rating 2 - Terrible. 4 out of 108 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Veronica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, nice rooms, not very big but great water pressure in the shower and bathrooms. Great location, central but not too loud
Stayed 4 nights in May 2024

10/10 Excellent

Seshendra, Mason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. In that area you will always hear some street noise, no matter which hotel you book, but the noise was minimal. Bed was very comfortable. Wish i found the hotel earlier. Staff were very nice and attentive. Offering taxis or help without prompting.
Stayed 2 nights in Apr 2024

8/10 Good

kareem, waterloo

Liked: Staff & service, amenities, property conditions & facilities
Second time staying here and it was good
Stayed 3 nights in Mar 2024

10/10 Excellent

Jason

Stayed 9 nights in Jan 2024

10/10 Excellent

Aliyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel with helpful staff. This is actually my second stay at the hotel.
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did have a great experience whit all the staff very helpful and great communication. the Soul of Istanbul location it is very convenient. thank you to all the Staff
Stayed 5 nights in Sep 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

Daria

Travelled with group
Liked: Amenities
New , style , clean . Good breakfast
Stayed 1 night in Aug 2023

10/10 Excellent

Burjis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very friendly and helpful. Walkable to many key attractions and restaurants. Rooms are small though and lots of noise outside.
Stayed 2 nights in Aug 2023

10/10 Excellent

Chrissoula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is charming and well maintained
Stayed 4 nights in Aug 2023

8/10 Good

Amr, Irvine

Travelled with partner
Liked: Cleanliness, staff & service
Nice little hotel - good value
Stayed 3 nights in Jul 2023

10/10 Excellent

Griselda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Afrasiabi gorgani

Stayed 1 night in Jun 2023

10/10 Excellent

monika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Itzhak

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Nada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Design Room
I booked Design Room, it was simply amazing, as beautiful as you see in the picture, spacious and most importantly clean. The staff were very friendly and helpful. The street might get a little noisy on the weekend, I could hear it from the second floor, but the windows are sound proof, once they are closed you hear nothing. Breakfast area is a little small but charming.
Stayed 4 nights in Jan 2023
Response from General Menager Sevilay Duru on 28 Jan 2023
My dearest guest, I would like to thank you for your review and it is very nice and important for me to hear that you very much enjoyed your stay. Such comments motivates us more than anything and shows us we are on the right path. Warm regards, The Soul Hotel Istanbul

10/10 Excellent

Renat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with a reasonable price. Close proximity to major sightseeing places.
Stayed 1 night in Jan 2023
Response from THE SOUL HOTEL TEAM on 20 Jan 2023
Thank you for your feedback.We hope , we will see you again in our hotel as soon as possible.Best regards.

10/10 Excellent

L

Stayed 4 nights in Jan 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique Hotel in a charming area
The sol hotel is a beautiful boutique hotel , in a charming walkable area
Stayed 1 night in Nov 2022
Response from FO on 5 Dec 2022
Thank you for your feedback.We hope , we will see you again in our hotel as soon as possible.Best regards.

8/10 Good

Pil bin

Stayed 4 nights in Oct 2022
Response from General Menager Sevilay Duru on 2 Nov 2022
My dearest guest, I would like to thank you for your review and it is very nice and important for me to hear that you very much enjoyed your stay. Such comments motivates us more than anything and shows us we are on the right path. Warm regards, The Soul Hotel Istanbul

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022
Response from General Manager Sevilay Duru on 29 Sept 2022
My dearest guest, I would like to thank you for your review and it is very nice and important for me to hear that you very much enjoyed your stay. Such comments motivates us more than anything and shows us we are on the right path. Warm regards, The Soul Hotel Istanbu

10/10 Excellent

Kaleigh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel with nice rooms. Great location got there on a Saturday when the bar up the street has tons of people outside and my room plus my other family members rooms were still nice and quiet!
Stayed 3 nights in Sep 2022
Response from General Manager Sevilay Duru on 7 Sept 2022
My dearest guest, I would like to thank you for your review and it is very nice and important for me to hear that you very much enjoyed your stay. Such comments motivates us more than anything and shows us we are on the right path. Warm regards, The Soul Hotel Istanbul

6/10 Okay

Humaira

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Aug 2022

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time in Istanbul staying at The Soul. The room was great, all the staff were very friendly and super helpful, and the location was just perfect! Very centrally located and easy to walk to Istiklal Street, Galatport and Cihangir. We didn't include breakfast in our booking but there are plenty of coffee shops close by. All in all a wonderful stay in Istanbul and highly recommend.
Stayed 10 nights in Aug 2022
Response from General Manager Sevilay Duru on 5 Sept 2022
My dearest guest, I would like to thank you for your review and it is very nice and important for me to hear that you very much enjoyed your stay. Such comments motivates us more than anything and shows us we are on the right path. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was extremely exhausted from an international flight and arrived at the hotel at 2 am. The hotel receptionist was super fast with providing a room and while the only one available was the one next to the reception desk, the receptionist assured me him and his crew would ensure there would be no noise from the lobby. He was kind as was the elder man who assisted me with my luggage. I had the best sleep in Soul Hotel that night because the bedding was beyond belief comfortable. Thank you for being so welcoming and having staff that smile.
Stayed 1 night in Aug 2022
Response from General Manager Sevilay Duru on 4 Sept 2022
My dearest guest, I would like to thank you for your review and it is very nice and important for me to hear that you very much enjoyed your stay. Such comments motivates us more than anything and shows us we are on the right path.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was absolutely beautiful (and safe) that I kept extending my stay by the day. Beds were very comfortable. Special thanks to Murat, Mesut, Nizam and Lala for their hospitality and kindness. A couple of downsides: Grabbing a taxi was extremely difficult when trying to go to Sultanahmet or anywhere far. Also, I think breakfast should be included with the price we are paying. Most, if not all, hotels with similar price points in Istanbul have breakfast included. Overall, though, I was quite pleased my stays. :)
Stayed 1 night in Aug 2022
Response from General Manager Sevilay Duru on 4 Sept 2022
My dearest guest, I would like to thank you for your review and it is very nice and important for me to hear that you very much enjoyed your stay. Such comments motivates us more than anything and shows us we are on the right path.

10/10 Excellent

Ugur

Stayed 3 nights in Aug 2022
Response from General Manager Sevilay Duru on 22 Sept 2022
My dearest guest, I would like to thank you for your review and it is very nice and important for me to hear that you very much enjoyed your stay. Such comments motivates us more than anything and shows us we are on the right path. Warm regards, The Soul Hotel Istanbul

10/10 Excellent

Salam

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022

10/10 Excellent

Kiran

Stayed 1 night in Jun 2022

10/10 Excellent

hisham

Stayed 4 nights in Jun 2022

10/10 Excellent

Annabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, friendly staff, perfect location!
Stayed 2 nights in Jun 2022
Response from The Soul Istanbul Hotel on 17 Jun 2022
My dearest guest, I would like to thank you for your review and it is very nice and important for me to hear that you very much enjoyed your stay. Such comments motivates us more than anything and shows us we are on the right path. Warm regards, The Soul Hotel Istanbul

10/10 Excellent

Oumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Payvand

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special, above and beyond gem hotel
Incredible, really. Most important - the staff. From the moment they greeted me outside to the very end, polite, attentive, kind. And they went above and beyond. Fetching me a razor from outside, and after the trip, Lala from the front desk went ABOVE AND BEYOND to resolve a baggage issue with the taxi company who took me to the airport. She did so with grace and efficiency, and eased my mind. Otherwise - this is the best location, quiet, but a stone’s throw from Cihangir and Istiklal street. A quirky neighborhood with locals and tourists both. This boutique hotel is in a historic building, and has packed in ALL the best of a five-star hotel. From sheets to cleanliness, robes, balcony, efficient keys - everything is just spot on. And it’s quite beautiful. I was lucky to have a spacious balcony with greenery outside. I will always stay here when I am in the area. I cannot remember all names of those who helped, but everyone was great.
Stayed 1 night in Apr 2022
Response from The Soul Istanbul Hotel on 2 May 2022
My dearest guest, I would like to thank you for your review and it is very nice and important for me to hear that you very much enjoyed your stay. Such comments motivates us more than anything and shows us we are on the right path. Warm regards, The Soul Hotel Istanbul

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly remodelled boutique hotel will great style and service.
Stayed 4 nights in Apr 2022
Response from The Soul Hotel on 2 May 2022
My dearest guest, I would like to thank you for your review and it is very nice and important for me to hear that you very much enjoyed your stay. Such comments motivates us more than anything and shows us we are on the right path. Warm regards, The Soul Hotel Istanbul

10/10 Excellent

Ghena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute and cozy boutique hotel in a great location and even better staff. They were extremely accommodating and pleasant to deal with which made our stay even more enjoyable. The rooms are on the smaller side but that wasn’t an issue for us. I would definitely recommend staying here.
Stayed 2 nights in Jun 2021
Response from The Soul Istanbul Hotel on 29 Mar 2022
Dear Guest, Thank you very much for your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel. We would love to welcome you back here again on your upcoming trips Warm Regards, The Soul Hotel Team

10/10 Excellent

Clark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean comfortable rooms. They made a call and a nurse arrived to give us a PCR test within an hour. Breakfast was good.
Stayed 5 nights in Dec 2021
Response from The Soul Istanbul Hotel on 4 Jan 2022
Thank you for your kind words. We are glad that you enjoyed your stay and had a great time. We would love to welcome you again with a pleasure. Best Regards.

10/10 Excellent

Andrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from The Soul Istanbul Hotel on 2 Dec 2021
Precious Guest, I would like to thank you for your review .We would love to welcome you again with a pleasure.Thank you!

10/10 Excellent

Mjd N.

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its Really Amazing Hotel
we were lucky to book this hotel with the amazing location and friendly staff. everything was perfect the room is a little bit small but its nothing to be mentioned comparing with the other great advantages. we will stay there again when we visit Istanbul. big thanks to the team!
Stayed 8 nights in Aug 2021
Response from The Soul Istanbul Hotel on 7 Sept 2021
Dear Guest, Thank you for your kind words. We are glad that you enjoyed your stay and had a great time. We would love to welcome you again with a pleasure. Best Regards The Soul Hotel

10/10 Excellent

Haider

Travelled with family
Great hotel
Beautiful hotel the furniture was great and have nice details the staff was amazing and helpful in everything they can the location was near isteklal street 4 minutes walking I liked the staff very much in the next visit I will back to this hotel Thank you soul hotel
Stayed 3 nights in Aug 2021
Response from The Soul Istanbul Hotel on 6 Sept 2021
My dearest guest, I would like to thank you for your review and it is very nice and important for me to hear that you very much enjoyed your stay. Such comments motivates us more than anything and shows us we are on the right path. Warm regards, The Soul Hotel Istanbul

8/10 Good

Yuri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base in Istanbul
A new hotel in Taksim, super nice and boutique style. Beds were very soft but other than that everything was clean and comfortable
Stayed 1 night in Aug 2021
Response from The Soul Istanbul Hotel on 27 Aug 2021
We are glad that you enjoyed your stay and had a great time. We would love to welcome you again with a pleasure. Best Regards.

8/10 Good

Kevin John

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It’s quiet and away from the heavy tourist areas.
Stayed 2 nights in Aug 2021
Response from The Soul Istanbul Hotel on 25 Aug 2021
We are glad that you enjoyed your stay and had a great time. We would love to welcome you again with a pleasure. Best Regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff made all the difference. They go above and beyond to make sure you have a pleasant stay
Stayed 3 nights in Aug 2021
Response from The Soul Istanbul Hotel on 22 Aug 2021
Thank you for your kind words. We are glad that you enjoyed your stay and had a great time. We would love to welcome you again with a pleasure. Best Regards.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
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Stayed 3 nights in Aug 2021
Response from The Soul Istanbul Hotel on 4 Sept 2021
Thank you for taking time to rate our hotel at expedia. However we are deeply upset to see your low rating. As the guest satisfaction is our main priority,each and every guest’s review, feedback and complaints have been carefully analysed and we always try to do our best to promptly resolve any issues raised. We wish we knew that you were dissatisfied with your stay so that we could have solved any issue or problem you encountered during your stay. In order for us to investigate any problem might occurred during your stay, please send us an email with the details of your dissatisfaction. We hope your travel plans would bring you back to istanbul in the future and give us another chance to welcome you. Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful .. the room is clean and nice .. very nice atmosphere .. we stayed for 7 nights my husband and I and we so much enjoyed our stay .. excellent location with a walkable distance from top attractions and locations .. we will certainly stay there again once revisiting Istanbul
Stayed 4 nights in Aug 2021
Response from The Soul Istanbul Hotel on 22 Aug 2021
Thank you for your kind words. We are glad that you enjoyed your stay and had a great time. We would love to welcome you again with a pleasure. Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent and comfortable stay
Great stay.. nice comfortable and clean rooms.
Stayed 4 nights in Aug 2021
Response from The Soul Hotel on 14 Aug 2021
Thank you for choosing The Soul Istanbul Hotel and for taking the time to write your review. We are delighted to hear your review about our rooms. We would love to welcome you back here again on your upcoming trips. Warm Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place .. amazing location .. service .. room is clean and nice .. the staff is amazing .. will certainly come again
Stayed 1 night in Jul 2021
Response from The Soul Hotel on 14 Aug 2021
Dearest guest, We would like to thank you for your review and it is very nice and important for us to hear that you very much enjoyed your stay. Such comments motivates us more than anything and shows us we are on the right path. Kind regards

10/10 Excellent

Mahsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from The Soul Istanbul Hotel on 22 Aug 2021
Precious Guest, Thank you so much for your your nice comment. We always strive to be better and get all our guests expectations to satisfied them. We would love to welcome you again with a pleasure. Thank you!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 8 nights in Jul 2021
Response from The Soul Istanbul Hotel on 14 Aug 2021
Precious Guest, Thank you so much for your your nice comment. We always strive to be better and get all our guests expectations to satisfied them. We would love to welcome you again with a pleasure. Thank you!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service
In a nutshell we checked out 1 hour after check in and we had to go to a different hotel. We arrived for our honeymoon and had to wait for check-in for hours which we didn’t mind. But then they had put us in a room that was literally outside the door and the reception area. When we told them it would be noisy and wanted to change our room they told us they had 1 room on the fourth floor however the elevator was broken and they didn’t know when it could be fixed so for that reason we decided to stay in the room that was outside the entrance. The first thing we noticed in that room was spiderwebs all over the bathroom and the room itself because we were so tired we decided to ignore the uncleanliness of the room and started washing up only to discover that the sink in the bathroom was flooding. Over all unpleasant experience. The room was too noisy to be outside by the entrance with windows to the street where taxi drivers honk 24/7 non stop.
Stayed 5 nights in Jul 2021
Response from The Soul Istanbul Hotel on 4 Sept 2021
Dear Guest, Thank you for your valuable feedback. We have read your feedback at expedia.com and deeply saddened for how you felt during your stay. The experience you described is not the level of service we strive to provide for. We would like to point out that our guests’ satisfaction is our main priority and during over 50 years of experience, each and every guest’s review, feedback and complaints have been carefully analysed and we always try to do our best to promptly resolve any issues raised. We wish we had a chance to hear how you felt during your stay so that we could have upgraded you to one of our other hotels to compensate the issue for you. Rest assured that I have taken all the notes and wish to thank you once again for all your valuable comments. All the points you have mentioned have been taken into account for further consideration. We hope your travel plans would bring you back to istanbul in the future and give us another chance to welcome you. Kind regards, The Soul Istanbul Hotel