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Reviews of The Laila Hotel

The Laila Hotel
binbirdirek mahallesi, katipsinan cami sokak no 21, Istanbul, Istanbul

Reviews

6.4
Rating 10 - Excellent. 18 out of 64 reviews" "
Rating 8 - Good. 11 out of 64 reviews" "
Rating 6 - Okay. 9 out of 64 reviews" "
Rating 4 - Poor. 14 out of 64 reviews" "
Rating 2 - Terrible. 12 out of 64 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

INDRA

Liked: Staff & service
Close to tourists attractions.
Stayed 2 nights in Apr 2024

2/10 Terrible

Najib

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms where never clean they don’t even look like the picture I warn everyone going here to never come cancel book somewhere else. The first night they were fully booked and had no room for us so they sent us to some old room somewhere else when we had a baby. The rooms where never kept clean the ac never worked I WARN EVERYONE TO NOT BOOK IT DONT!!!
Stayed 7 nights in Apr 2024

4/10 Poor

Hesham Ali

Stayed 1 night in Jul 2022

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Avoid! I've traveled to nearly 50 countries and have stayed in a wide variety of hotels and hands down, this was one of the worst. Hotel staff mixed up reservations and gave our room away. As a compensation, they offered to pack a "free" breakfast for us early the next morning, as we had an early flight to catch. The breakfast was already paid for and they offered this as a compensation for their mix up. Despite having a receipt that verified a paid breakfast, staff was adamant it was not. They wound up compensating by $14USD in cash after a lot of negotiating. This was the last night on our anniversary trip and disappointing. Paid for a room w a sea view and wound up in a cramped room- bathroom door wouldn't stay open and even a quick shower flooded the bathroom floor because of poor design. Lumpy uneven bed and half used hygiene supplies were left from the guests beforehand; was the room cleaned prior to our visit? Mini fridge also did not work in the room. All in all, this was a mess of a hotel- would not recommend to anyone. The only perk is it's location and being so walkable to various sites around SultanAhmet. This was my 3rd time to Istanbul- will definitely be coming back to Turkey but never this hotel.
Stayed 1 night in Jul 2022

10/10 Excellent

Fahio mohamed

Stayed 1 night in Apr 2022
Response from Selim on 25 Jun 2022
Thank you

6/10 Okay

Arooj

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2021

10/10 Excellent

Derrick A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Stay
My stay was exceptional. The room was excellent. The staff was very helpful. The owner Mahmet was an amazing person. He went above and beyond the call of duty to assist me.
Stayed 7 nights in Nov 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice place to stay.. personally I loved it.
Stayed 3 nights in Mar 2020
Response from The Laila Hotel on 19 Mar 2020
Thank you for feedback

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very bad experience and the staff not friendly and the service it was horrible and The room is dirty
Stayed 25 nights in Jul 2019
Response from mehmet on 6 Oct 2019
Thank you for your feedback

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
I booked adnd paid for a standard triple room with city view three months early. Yet on my arrival, the checkin clerk did not have any booked rooms. He tried to flog a basement damp room then another double room with a wall facing the window in another building. On our rejection he then gave us an ultimatum that he had only one last room (in Laila hotel, which i had originally booked) which was a double room facing a back alley. it was a double room with a third bed shoved in to make it cramped and tiny. In no way it was like the pictures they have on site. We were tired having travelled long distance with kids and baggage so accepted. It is bad management on this hotel side. The room itself was clean and newly furbished but the AC and fridge barely worked in the hot weather. The door locks and elevator also broke down during our stay. Only plus side was the hotel being close to Attractions. I feel, this hotel is ok if you can compromise but I wont be using them in future. Best to stay in a reputable/professional hotel further away and use Tramway to travel daily.
Stayed 10 nights in Aug 2019
Response from mehmet on 6 Oct 2019
Thank you for your feedback

6/10 Okay

Imran, Vancouver

Travelled with family
Liked: Cleanliness, staff & service
The rooms and washrooms in this hotel are TINY. It’s not an ideal property for a family.
Stayed 6 nights in Aug 2019
Response from mehmet on 6 Oct 2019
Thank you for your feedback

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
rude and appalling service from 1 staff member
The customer service is awful. Very disappointing. When we first walked in, it wasn’t a very friendly environment but we ignored that. I then came down to ask about breakfast the next morning and was told my booking didn’t include it. I showed a screenshot which says it was included and was repeatedly told it wasn’t. To be fair, the lady at reception was nice about it and I could see she was following her bosses instructions. However the man I assume was the manager moved out of behind the desk as I asked about the breakfast to walk right outside the door then as she was asking him I could see him shaking his head profusely repeatedly then as if he is giving in ‘shooing’ with his hands as if we were a problem without talking to us. Another rude incident was when I asked for a weight to weigh my bags and was brought a very small weight to use which was the size of my hand and unable to be used on my 30kg bag. I came downstairs thinking maybe I’m using it wrong so I asked the same man behind the desk to demonstrate it infront of me. He replied with ‘No because I have work to do I don’t want to’ and pointed at his computer... another member of staff came up with us. If it weren’t for his rude behaviour the rating would have been better as he was ridiculous. Not sure if he had a problem with us or it was his normal personality but it is affecting business. Absolutely ridiculous behaviour and I don’t understand how you can run a hotel and act like the customers are problematic
Stayed 8 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
The room service cleaning should be better , The ac is not cold enough + no iron in every room
Stayed 5 nights in Aug 2019
Response from mehmet on 19 Aug 2019
Thank you for your comments. We look forward to see you again.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The reservation was made well in advance for 2 rooms at the Laila hotel. On arrival we were split into 3 rooms across 2 hotels. Leaving 2 children alone in 1 room. The 2 basement rooms in the Laila were damp. One room had no working lights in the bathroom. The other room had a hole in the wall plugged with a towel. The doors would not close properly. The following day we were relocated to the Reina hotel (there are 3 hotels in the group next door to each other). Our room door did not work, leaving us locked in on multiple occasions. The staff were really nice and helpful.
Stayed 7 nights in Jul 2019
Response from mehmet on 19 Aug 2019
Thank you for your comments. We look forward to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staf and nice place. I liked it. And good breakfast
Stayed 3 nights in Jul 2019
Response from The Laila Hotel on 26 Jul 2019
Thank you for the kind words. We look forward to see you again.

10/10 Excellent

Mj, Adelaide

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, New hotel and very clean and staff are friendly and try their best to help customers
Stayed 10 nights in Jul 2019
Response from The Laila Hotel on 17 Jul 2019
Thank you for the nice comments. We look forward to see you again.

8/10 Good

rogelio9

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Just around the corner of everything you need to visit in Istambul, some restaurants very close. An overal great experience. Abdurahmon was great and treated us very well out entire stay
Stayed 4 nights in Jul 2019
Response from The Laila Hotel on 14 Jul 2019
Thank you very much for the nice comments. We hope to see you soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
It’s a new hotel, hard to find for taxi drivers.... Road signs and hotel signs are not clear.... in the details it doesn’t mention that the hotel is on the bottom of hill so if you disable, elderly and have to use a pram/pushchair this hotel isn’t really ideal for them. Every nice location Grand Market, Blue Mosque and the town centre.
Stayed 7 nights in Jun 2019
Response from The Laila Hotel on 8 Jul 2019
Dear Guest Thank you for the feedback. We are glad you enjoyed your stay.

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from The Laila Hotel on 19 Jun 2019
Thank you for taking time to score us. We would love to see you again.

10/10 Excellent

Unknown, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New building and all new furniture. Staff can't speak English but they try their best to help customers.
Stayed 7 nights in May 2019
Response from The Laila Hotel on 13 Jun 2019
Thank you for your constructive feedback. We are recruiting new staff who can speak multiple languages. We strive to provide our customers the best possible quality at affordable prices.

6/10 Okay

Verified traveller

The hotel has two buildings. One the Laila hotel and the next building is owned by the same company but called the Lola Hotel. They sent me the Lola Hotel which didn't have the same quality as the Laila Hotel. The hotel did offer good laundry service for 20tl you get one item cleaned and ironed. the hotel was closed to all the tourist shop and Sultan Ahmet mosque so it was good and easy to pray. The area the hotel was in did have some good hotels but the place just looked a bit run down but generally safe. There isn't a point getting a city view because its just the back streets of Istanbul that doesn't look any good. I didn't even open the window as there was AC and the view was terrible. The breakfast was ok nothing special. The biggest problem is that the shower was an open shower with a level floor so the water took some time to sink away. It was just a bit unhygienic. The two out of three staff I dealt with where rude and generally couldn't understand me because their English wasn't good enough. The hotel was liveable. If you stay in this hotel don't go into the second building the Lola hotel and stay in the Laila and bring some shower sandals. Its a three star hotel so if you book this hotel you can stay comfortably if you stay in the first building and bot the second.
Stayed 5 nights in Jun 2019
Response from The Laila Hotel on 13 Jun 2019
Thank you for your message. We like to apologise for the inconvenience caused. We have informed all our staff NOT to transfer customers from Laila to Lola. Both Lola and Laila are new buildings so you are right, a few of the rooms had issues with the showers due to the leveled floor. We are now in the process of fixing this issue. We have also recruited English speaking staff. We like to thank you for your constructive feedback which we found to be very helpful.

6/10 Okay

Verified traveller

Stayed 3 nights in May 2019
Response from The Laila Hotel on 13 Jun 2019
Thank you.

2/10 Terrible

Noeleen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glorified Knocking Shops.
Due toa problem with our original booking we were offered The Laila Hotel, although we were promised same standard or better in replacement of original hotel..When we got to the Laila we were told they were fully booked and therefore we were being put into their sister hotel The Divas. We refusedd to stay at The Laila or sister hotel The Divas as they are nothing but dirty "Knocking Shops" where nationals bring back foreign tourists back for a cheap single night. The rooms offered smelt of urine, toilet bowls where brown and badly stained, staff totally unhelpful. Tottally disgusted with both hotels, service and Hotels.com and these hotels provided.I highly recommend you drop both these hotels from your portfolio as soon as possible. Due to Hotels.com total incompetence my friend and I cancelled our 4 day trip from uk to Istanbul and returned home to UK on next available flight which incurred further costs to us. Will never use Hotels.com or anyone connected to them again. Utterly speechless.
Stayed 3 nights in Apr 2019
Response from The Laila Hotel on 13 Jun 2019
Dear Guest, Reading your message I can see that you did not stay at the Laila. Seems like you booked another hotel and they brought you to The Laila. Since we were fully booked, you were taken to another hotel which was not the same standard as The Laila. We are sorry that you had a bad experience but this has nothing to do with The Laila Hotel.

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honteux
Stayed 4 nights in May 2024

2/10 Terrible

hanene

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Il manque énormément d’entretien et de propreté
Stayed 7 nights in May 2024

6/10 Okay

Lilia

Travelled with group
Disliked: Property conditions & facilities
Stayed 6 nights in Mar 2024

2/10 Terrible

Susanne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At check-in they told me the room was in another hotel so this review is for Hotel Arinna - very dirty room - bed sheets dirty - towels dirty and tattered - stinky room - a lot of black mold in bedroom and bathroom - tiles in bathroom dirty - no house keeping - hairdryer Overall very dirty, tatty and filthy. Do not book!

8/10 Good

Millad

Travelled with family
Liked: Staff & service, property conditions & facilities
Zimmer war schmutzig wenn man genau hin geschaut hat. Für den Preis aber war es vollkommen in Ordnung.
Stayed 4 nights in Mar 2024

4/10 Poor

Sonia

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Apprécie le prix Et l’accueil du réceptionniste Le reste rien n’allait. Literie horrible. Bruyant, tout en bas de Istanbul donc grosse montée pour aller au centre
Stayed 1 night in Jun 2022
Response from Selim on 25 Jun 2022
Thank you for your feedback

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour au top . Merci à Mehdi et Selim de leurs accueil ,je reviendrai avec plaisir 👍
Stayed 3 nights in May 2022
Response from Selim on 25 Jun 2022
Thank you

2/10 Terrible

Meltem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rezalet
Otelin resepsiyonu ayrı bir binada. Kapının dışına yazmışlar bir okla göstermişler. Okla gösterilen dükkan gibi bir yerde tabela yok. Şehre yeni gelen bir turistin bulması mümkün değil. Odada terlik, tuvalet kağıdı yok. Kirli çarşaflar, havlular lobby diyebileceğimiz laundry bag dediğimiz torbanın içindeydi. Yorumları okuduğumda abartı olduğunu düşünmüştüm değilmiş.
Stayed 1 night in Feb 2022
Response from Selim on 7 Apr 2022
Merhabalar , 1000 lerce kilometre uzaklıktan gelen misafirlerimiz hemen oteli buluyorlar. Siz türk oldugunuz halde bulamıyorsanız diyecek birşeyimiz yok efendim.

10/10 Excellent

Emre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temiz ve güvenilir bir yer sevimli ve temiz bir hotel
Stayed 3 nights in Nov 2021

10/10 Excellent

Umut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great experience
ı stayed at hotel for a night, they present me very beautiful rooms 504,one of guys ı forget the name ,he assist me to go room from Morocco,very funny and warm ,clear English thanks a lot
Stayed 1 night in Oct 2021

10/10 Excellent

Buse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gayet temiz ve harika bir konumdaydi kesinlikle tekrar edilecek
Stayed 1 night in Jan 2021

6/10 Okay

murat

Liked: Cleanliness
Stayed 1 night in Nov 2020

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper cómoda la habitación y súper céntrica!
Stayed 3 nights in Oct 2020

4/10 Poor

Mahmoud

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jätte dåligt
Jätte dåligt resepstion ingen service, inge frukost , smutsig och om du har bettt med dom att städa dom göra ingen.
Stayed 5 nights in Jul 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Moyeu, moyen
Séjour en sous sol à proximité de détritus et moisissure. Manque d’aération.Sinon, le personnel est assez sympathique.
Stayed 15 nights in Feb 2020
Response from The Laila Hotel on 19 Mar 2020
Thank you for feedback

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Empfehlenswert
Die Hotel Mitarbeiter sind sehr zuvorkommend bei Wünschen der Raumänderung! Sie haben uns ohne wenn und aber ein viel größeres Zimmer gegeben! Das einzige was wirklich zu bemängeln ist, ist die Arbeit der Putzfrauen. Bei der Säuberung gab es nie neue Handtücher oder Klopapier diese mussten wir immer wieder neu erfragen. Auch das sauber machen an sich war nicht toll. Es wurden die Müllbeutel ausgewechselt und unser Bett hergerichtet. Boden wischen war fehl am Platz. Aber durch die super Gastfreundschaft und das vorfinden eines sauberen Zimmers würde ich das Hotel weiterempfehlen
Stayed 8 nights in Mar 2020
Response from The Laila Hotel on 19 Mar 2020
Thank you for feedbak

10/10 Excellent

Baris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kötü
Hiç memnun kalmadık
Stayed 1 night in Feb 2020
Response from mehmet on 18 Feb 2020
Thank you for your feedback

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Baden virkede ikke og værelset var for lille. Var koldt i værelset
Stayed 3 nights in Dec 2019
Response from The Laila Hotel on 9 Jan 2020
Thank you for your feedback

10/10 Excellent

Mizgin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best manager Mehmet
Odalar guzeldi konum iyi mudur mehmet herseyde yardimcj oldu
Stayed 4 nights in Dec 2019
Response from Mehmet on 24 Dec 2019
Thank you for your feedback

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
不喜歡 飯店位置不佳 房間若選擇價格最低的 就是室內有排水管 床頭上有樓梯轉彎的那個地面 扯爆了
Stayed 1 night in Nov 2019
Response from Hüseyin on 26 Nov 2019
Thank you for your feedbacl

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Das Hotel liegt an einer steilen Lage. Für ältere Leute oder Familien mit Kleinkinder ist es umständlich täglich den Hügel hinauf zu laufen. Frühstück war ok. Zimmer sehr klein. Erste Nacht war katastrophal laut. Dann beim Zimmerwechsel war es besser.
Stayed 7 nights in Oct 2019
Response from mehmet on 31 Oct 2019
Thank you for your feedback

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Das Badezimmer könnte sauberer sein, ansonsten gibts nichts zu Meckern. Leider war jedoch die Lage nicht optimal.
Stayed 8 nights in Aug 2019
Response from Mehmet on 20 Aug 2019
Thank you for your comments. We look forward to see you again.

4/10 Poor

magali

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel récent mais sale, mal isolé, rue glauque
Nous avions réservé une chambre pour 4 mais arrivés à l'hôtel, ladite chambre n'était plus disponible. L'hôtelier a plusieurs immeubles dans la rue et nous a attribué 2 petites chambres dans le lola hôtel (annexe du laila hotel). Les chambres sont assez récentes et paraissent pas si mal à première vue mais les finitions, isolation et propreté sont à revoir ! On entend tout des chambres voisines et du couloir... Les peintures des murs sont déjà sales, le sol n'est pas nettoyé forcément entre 2 clients ... et pas de draps du dessus... seulement une couverture, en espérant qu'elle soit changée entre 2 clients. Quant à la vue... gros plan, sur les immeubles délabrés d'en face, à l'image de la rue glauque et miteuse. Les seuls points positifs : la climatisation et la proximité des sites touristiques ( faisable à pied), la possibilité de laisser les sacs après le check out. Si vous cherchez un endroit propre, calme à Istanbul, passez votre chemin....
Stayed 1 night in Jul 2019
Response from Mehmet on 19 Aug 2019
Thank you for your comments. We look forward to see you again.

2/10 Terrible

Ugur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rezalet
Pis ve konforsuz bir otel tavsiye etmiyorum
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tip Top empfehle ich nur weiter. Nicht von den Bildern täuschen lassen.
Stayed 7 nights in Jun 2019

8/10 Good

feras

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jun 2019
Response from The Laila Hotel on 23 Jun 2019
Thank you for scoring us. We look forward to see you again.

2/10 Terrible

Verified traveller

Stayed 3 nights in Jun 2019
Response from The Laila Hotel on 22 Jun 2019
We wish you told us whan the issue was. We are here to help our guests.