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Reviews of Serenity Comfort Hotel

Serenity Comfort Hotel
Peyami Safa Cd. 16, Istanbul, Istanbul

Reviews

8.4

Very good

Rating 10 - Excellent. 45 out of 85 reviews" "
Rating 8 - Good. 23 out of 85 reviews" "
Rating 6 - Okay. 7 out of 85 reviews" "
Rating 4 - Poor. 6 out of 85 reviews" "
Rating 2 - Terrible. 4 out of 85 reviews" "

9.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Saban

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 27 nights in Oct 2023

10/10 Excellent

Ammar, Alexandria

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The new hotel location is much better than the old one.
Stayed 2 nights in Nov 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,

8/10 Good

Ahmad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and good location. Staff not too much friendly
Stayed 5 nights in Oct 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,

10/10 Excellent

IOAN, Phoenix

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,

8/10 Good

Wisam

Stayed 3 nights in Oct 2022

4/10 Poor

william

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Sauna not included / bag incident / location
Problem 1: The listing says there's a sauna and steam room - which is the primary reason why I booked a stay here. Turns out, use of the sauna/steam are NOT included with your stay, and in order to use them.. you must purchase a spa package for approximately 100 euros. Very misleading and disappointing. Problem 2: MY BAG WENT MISSING. I arrived back in my room and my bag was gone. Shortly after my arrival, someone walked into my room with the bag. They said that they didn't have a record of me checking in, so they didn't know why there was a bag in there. My main issue is that my bag was opened and various items were moved around. Were they looking for identification, or were they looking for valuables? I'm not sure. Problem 3: The location is somewhat inconvenient. You can see the Mall of Istanbul, but in order to get there you need to take a taxi. Was alright for the 1 night I stayed there, but I wouldn't want have to do that every time I wanted to go get food. The good: The rooms are nice and clean. The bed is also comfortable. No problems with the wifi.
Stayed 1 night in Oct 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhaba, yaşadığınız bu kötü deneyim için çok üzgün olduğumu ifade etmek isterim. Hangi personelle sorun yaşadığınızı bana bildirebilirseniz, bizim için ve bir sonraki konaklamanız için daha iyi hazırlanabiliriz.

8/10 Good

Miguel

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Dogs barking at night,you can open window ,to much noise
Stayed 9 nights in Aug 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,

4/10 Poor

Jehad

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Some of staff don't deal friendly with guests
Stayed 5 nights in Aug 2022
Response from FO Shift Leader on 9 Sept 2022
Hello,I would like to express that I am very sorry for this bad experience you have had.If you can let me know with which staff you have a problem, we can prepare better for us and for your next stay.Front Office Shift Leader

8/10 Good

Amjad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was nice experience with friendly team at the hotel every thinks was good . except 1 issue they don't have iron machine in the hotel it was surprised me really. other thinks are all nice including the breakfast.
Stayed 3 nights in Jul 2022
Response from Asst. Front Office Manager on 27 Aug 2022
Hello,Thank you for your evaluation.We will be happy to see you again in our hotel.Best Regards,Okan OLKUNAsst. Front Office Manager

10/10 Excellent

Raed

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Raed
Amazing hotel
Stayed 1 night in Jul 2022
Response from Asst. Front Office Manager on 27 Aug 2022
Hello,Thank you for your evaluation.We will be happy to see you again in our hotel.Best Regards,Okan OLKUNAsst. Front Office Manager

10/10 Excellent

Yulia

Stayed 1 night in Jul 2022
Response from Asst. Front Office Manager on 27 Aug 2022
Hello,Thank you for your evaluation.We will be happy to see you again in our hotel.Best Regards,Okan OLKUNAsst. Front Office Manager

4/10 Poor

kusay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
bad customer service
Bad customer service, needed to scan a document at the reception as they dont have business centre, reception people dont even acknowledge your presence, they keep talking over the phone or to each other, and when someone answers you, anything can distract them from listening to you. they are very loud when they talk to each other and dont smile. owful feeling when dealing with them
Stayed 5 nights in Jun 2022
Response from Asst. Front Office Manager on 27 Aug 2022
Hello,On behalf of my team, I apologize to you for this experience you had.We will be happy to see you again in our hotel in order to compensate for this inconvenience.I wish you a good day.Best Regards,Asst. Front Office ManagerOkan OLKUN

10/10 Excellent

Umar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort Hotel is really comfortable I’ve been to so many hotels in Istanbul but comfort is Favorit 👍👍👍👍
Stayed 5 nights in Jun 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,

8/10 Good

nuri levent

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good enough
Stayed 1 night in Jun 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,

8/10 Good

Bruce

Stayed 1 night in Jun 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,

8/10 Good

Ceyhun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,

8/10 Good

mohammad, Riyadh

Liked: Cleanliness, staff & service
It was good
Stayed 2 nights in May 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,

6/10 Okay

Amir

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,

10/10 Excellent

Khawaja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay large nice size rooms, great customer service , beautiful people would book again
Stayed 15 nights in Apr 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,

8/10 Good

Haroutioun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,

4/10 Poor

A

Liked: Cleanliness
It was a disappointment stay! Unfortunately location is not ideal for tourists. 5 stars hotel, but missing so many things. The internet is terrible slow & wifi keep disappear. For the amount of money I paid it’s expensive compared to what u deserve. Other point; I asked the receptionist for extension how much the night ? He said 477 TL and he charged me 500 TL ! I kept telling him if u say 477TL why do u charge me 500TL per night !?
Stayed 2 nights in Apr 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhabalar bunu duyduğuma çok üzüldüm,gelecek konaklamanızda bunu düzeltmek için ekip olarak hazırlanacağız.Saygılarımla,

10/10 Excellent

Syed Shabab Al Daiyan Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,

10/10 Excellent

Saidamir

Stayed 1 night in Mar 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel...clean..staff are Friendly..location near mall of istanbul And 212 outlet...breakfast is excellent...we did covid test on the hotel
Stayed 2 nights in Mar 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,

10/10 Excellent

Saidamir

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Чистый и очень просторный номер, отличный завтрак и замечательный персонал
Stayed 1 night in Feb 2022

10/10 Excellent

denisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

8/10 Good

Runel, london

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
'Nice clean safe
Stayed 6 nights in Jan 2022

10/10 Excellent

Kamal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Jan 2022

8/10 Good

ali

Liked: Cleanliness, staff & service
thank you for everything
Stayed 12 nights in Dec 2021

10/10 Excellent

Uchenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and friendly staffs
Stayed 3 nights in Jan 2022

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

10/10 Excellent

Ferit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay ..
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
The spacious rooms, wonderful settings, enjoyed my stay, very quiet
Stayed 5 nights in Dec 2021

8/10 Good

Malik

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean hotel in a good quiet location.
Clean hotel, service could be better… but managed to get my issues sorted in the end.
Stayed 4 nights in Dec 2021

6/10 Okay

Mohammed

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was excellent experience except for the internet and WiFi connection that was not available during my stay. It took two days to fix the issue. I was frustrated. Reception is very busy and it took you few minutes before any of the reception people recognize your presence. When I arrived, I have my mother with a wheelchair and asked for assistance and no one jumped to help me. They ignored my request and no one of their staff even offer to hold the door so I can push the wheelchair inside!!
Stayed 2 nights in Dec 2021

10/10 Excellent

Salim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
I will definitely book again in the future
Stayed 1 night in Dec 2021

4/10 Poor

Sarah

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2021

4/10 Poor

Perla Georgina

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
MAL SERVICIO
Viaje con mi hijo, nos dieron una sola cama, además, nos dieron el cuarto que está junto al área del servicio y fue muy incómodo. No nos entregaron los controles del clima y el cuarto fue muy pequeño. Por otra parte, recogen los platos y cubiertos sin haber terminado de desayunar y se colocan junto a uno para que uno se pare: Fue muy INCOMODO y pagamos mucho por la estancia, además de haber estado con los de Tour, nosotros pagamos cuatro días terribles de mal servicio y nos dijeron que no nos podían dar un cuarto con camas gemelas, porque estaba muy lleno.
Stayed 3 nights in Dec 2023

10/10 Excellent

Anuar Esteban Valderrama

Stayed 1 night in Nov 2023

8/10 Good

hayrullah

Stayed 1 night in Sep 2023

8/10 Good

Engin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo fue muy bien
Stayed 1 night in Aug 2023

2/10 Terrible

nasir, Saltillo

Stayed 2 nights in Aug 2023

10/10 Excellent

KUTEYBE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

JOSE

Stayed 1 night in Jun 2023
Response from FO on 26 Jul 2023
Thanks :)

10/10 Excellent

KUTEYBE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

KUTEYBE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Yavuz

Stayed 1 night in Dec 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,

10/10 Excellent

KUTEYBE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,

10/10 Excellent

Damla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel çok temiz ve çok konforluydu.
Stayed 4 nights in Oct 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and new hotel
All was fine,thank you
Stayed 1 night in Oct 2022
Response from YiğitHan Yeni. Ön Büro Müdürü on 6 Jan 2023
Merhaba, değerlendirmeniz için teşekkür ederiz. Sizi tekrar otelimizde görmekten mutluluk duyacağız. Saygılarımızla,