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Overview of Pell Palace Hotel & Spa

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Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar
Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Pell Palace Hotel & Spa

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Bar
  • Room service
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationGrand Bazaar5 min walk
    Popular LocationBlue Mosque10 min walk
    Popular LocationHagia Sophia12 min walk
    AirportIstanbul (IST)55 min drive

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About this area

Istanbul

Pell Palace Hotel & Spa is located in Istanbul's Sultanahmet neighbourhood. Blue Mosque and Basilica Cistern are notable landmarks, and travellers looking to shop may want to visit Grand Bazaar and The Egyptian Bazaar. Check out an event or a game at Vodafone Arena, and consider making time for Isfanbul Theme Park, a top attraction not to be missed.
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Popular Location

What's nearby

  • Grand Bazaar - 5 min walk
  • Turkish and Islamic Art Museum - 6 min walk
  • Tomb of Sultan Ahmet I - 9 min walk
  • Blue Mosque - 10 min walk
  • Hagia Sophia - 12 min walk

Getting around

  • Cemberlitas Station - 3 min walk
  • Istanbul Kumkapi Station - 11 min walk
  • Istanbul (IST) - 53 min drive

Restaurants

  • Şar Restaurant - 3 min walk
  • Makarna Sarayı - 3 min walk
  • T cafe - 3 min walk
  • Anatolia Restaurant - 3 min walk
  • Antakya Restaurant - 3 min walk

About this property

Pell Palace Hotel & Spa

Istanbul hotel in Sultanahmet, walk to Grand Bazaar
A full-service spa, a bar/lounge and a coffee shop/café are available at this smoke-free hotel. WiFi in public areas is free. Additionally, massage/treatment rooms, 24-hour room service and a 24-hour front desk are on-site. All 27 rooms feature comforts such as Tempur-Pedic beds and Egyptian cotton sheets, while conveniences include coffee makers and free tea bags/instant coffee. In-room free WiFi and 24-hour room service are standard, as are LCD TVs with satellite channels.
Pell Palace Hotel & Spa offers 27 forms of accommodation with minibars and laptop-compatible safes. Tempur-Pedic beds feature Egyptian cotton sheets and premium bedding. 40-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, slippers, complimentary toiletries and hairdryers.

This Istanbul hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Pell Palace SPA has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of Safe Tourism Certification Program (Turkey)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking available (EUR 10 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Full-service spa

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping

Languages spoken

  • English
  • Turkish

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers

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Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per day.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: EUR 50 per room (one-way)
  • Nearby parking fee: EUR 10 per day
  • Rollaway bed fee: EUR 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Pell Palace Hotel & Spa Hotel
Pell Palace Hotel & Spa Istanbul
Pell Palace Hotel & Spa Hotel Istanbul

Frequently asked questions

4.3
Excellent
Rating 5 - Excellent. 26 out of 45 reviews
5 - Excellent 58%
Rating 4 - Good. 12 out of 45 reviews
4 - Good 27%
Rating 3 - Okay. 3 out of 45 reviews
3 - Okay 7%
Rating 2 - Poor. 3 out of 45 reviews
2 - Poor 7%
Rating 1 - Terrible. 1 out of 45 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.7/5

Property conditions & facilities
Write a review

5/5 Excellent

Stayed 5 nights in May 2021

3/5 Okay

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2020

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Money worth spent
The overall experience is pleasant. The service was great, the hotel infrastructure as well. Breakfast options was not a problem, but the food quality was. The room was tidy, although we did find some strange hair on the bathroom floor. The room did not have a view, but we didn’t spend much time in there anyway. The noise isolation, however, was an issue. We could hear everything. Literally. The hotel is located near all major tourist attractions, but the surrounding area is far from perfect. The reservation included a visit to the sauna and Hammam, which was a real treat. For the money spent, it was well worth.
Stayed 5 nights in Oct 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Istanbul
Stay was great - staff were amazing, it was clean and it was super close to the tram station for us to get everything. Breakfast buffet was as expected for a typical Turkish breakfast and they allowed us to have an early breakfast delivered to the room on one of the days as we had an early start. The staff are super helpful and they suggested things for us to do and helped us get around Istanbul. There is always someone there so you’ve always got help if you need it. My only bit of advice is that if you’re a light sleeper, ask for a room that isn’t on the ground floor because you will hear everything (from breakfast getting started to the front of yourself changing to the elevator pinging).
Stayed 6 nights in Sep 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020