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Reviews of ibis Istanbul Esenyurt

3 out of 5
ibis Istanbul Esenyurt
Guzelyurt Mah. Haramidere, Kuzey Yanyol, No.5-7 Esenyurt, Istanbul, Istanbul

Reviews

8.2

Very good

Rating 10 - Excellent. 202 out of 467 reviews" "
Rating 8 - Good. 160 out of 467 reviews" "
Rating 6 - Okay. 58 out of 467 reviews" "
Rating 4 - Poor. 21 out of 467 reviews" "
Rating 2 - Terrible. 26 out of 467 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Moe

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 7 nights in Dec 2023
Response from Bergen Süyüncü on 31 Jan 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

10/10 Excellent

Gamal

Stayed 2 nights in Jan 2024
Response from Bergen Suyuncu on 18 Jan 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

10/10 Excellent

Gamal

Stayed 1 night in Jan 2024
Response from Bergen Suyuncu on 18 Jan 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

10/10 Excellent

Youssouf

Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice chain hotel and is located close to the mall. Metrobus and Airport Shuttle are very close to the hotel. The room is clean and everything works. The front desk personnel are friendly and helpful. Outside of the mall, there are good cafes and restaurants to go to.
Stayed 4 nights in Nov 2023
Response from Bergen Suyuncu on 17 Nov 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

8/10 Good

Anand, Kuwait

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money & very helpful staff. Their parking is extremely tight for larger cars. Rooms are a bit tiny, but adequate. Meets the requirements.
Stayed 2 nights in Oct 2023
Response from Bergen Soyuncu on 6 Nov 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

10/10 Excellent

fatemeh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to Marmara Park shopping center and also has easy accessibility to Havaist.
Stayed 3 nights in Aug 2023
Response from Bergen Soyuncu on 20 Sept 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

10/10 Excellent

Sara

Stayed 1 night in Sep 2023
Response from Bergen Soyuncu on 11 Sept 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good except the breakfast was not the same, I was in this location in the past but this time I little disappointed payed for two meals but lucky I eating one time the bread was like rock and some other items was left over from the day before.
Stayed 2 nights in Sep 2023
Response from Bergen Suyuncu on 28 Oct 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very good for a budget hotel
Stayed 6 nights in Aug 2023
Response from Bergen Soyuncu on 4 Sept 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

8/10 Good

Abdualrahman

Liked: Cleanliness, staff & service
Provide a transportation options to the airport so it will be more convenient to travel
Stayed 6 nights in Aug 2023
Response from Bergen Soyuncu on 25 Aug 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

8/10 Good

Mustafa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and good value for money
Comfortable, and good value for money, the breakfast could have been better, but overall not too bad.
Stayed 4 nights in Aug 2023
Response from Bergen Soyuncu on 25 Aug 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

4/10 Poor

YOUSEF

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The Air condition is so bad we suffered from that so much
Stayed 5 nights in Aug 2023
Response from Bergen Soyuncu on 9 Aug 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Istanbul Esenyurt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

10/10 Excellent

Adil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff in general are very nice and helpful and pleasant. At the breakfast area when a nonpaying guest needs to be informed that their reservation doesn't include breakfast they should be informed discretely with other guest noticing.
Stayed 7 nights in Jul 2023
Response from Bergen Soyuncu on 9 Aug 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

6/10 Okay

sami

Was good choice
Stayed 1 night in Jul 2023
Response from Bergen Soyuncu on 9 Aug 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

4/10 Poor

LI

Disliked: Room comfort
Stayed 6 nights in Jul 2023
Response from Bergen Soyuncu on 29 Jul 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Istanbul Esenyurt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

8/10 Good

HAMEEADH

Stayed 2 nights in Jul 2023
Response from Bergen Soyuncu on 30 Aug 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

10/10 Excellent

abdulrahman

Stayed 2 nights in Jun 2023
Response from Bergen Soyuncu on 4 Jul 2023
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Istanbul Esenyurt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

10/10 Excellent

fattah

Stayed 3 nights in Jun 2023
Response from Bergen Suyuncu on 18 Jul 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

10/10 Excellent

Efe

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for mr. Emre
Stayed 1 night in Jun 2023
Response from Bergen Suyuncu on 15 Jun 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

8/10 Good

Dr Husein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Bergen Soyuncu on 14 Jun 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

10/10 Excellent

samih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Bergen Suyuncu on 2 Jun 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

10/10 Excellent

Akbar

Travelled with family
Liked: Staff & service, property conditions & facilities
Service was excellent room service was excellent WiFi was perfect
Stayed 8 nights in Apr 2023
Response from Bergen Soyuncu on 18 Apr 2023
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Istanbul Esenyurt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

10/10 Excellent

SCOTT

Stayed 1 night in Apr 2023
Response from Bergen Soyuncu on 14 Apr 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

10/10 Excellent

Albar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service was good
Stayed 1 night in Apr 2023
Response from Bergen Soyuncu on 11 Apr 2023
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Istanbul Esenyurt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

8/10 Good

Cumhur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Bergen Soyuncu on 30 Mar 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

10/10 Excellent

Mohamed

Stayed 2 nights in Mar 2023
Response from Bergen Soyuncu on 11 Apr 2023
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Istanbul Esenyurt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt

10/10 Excellent

Nabil

Stayed 1 night in Oct 2022
Response from Emre on 17 Oct 2022
Dear Nabil,Thank you for your good ratingKind regards,Emre Front Office Asst. Supervisor

8/10 Good

Heidar

Stayed 4 nights in Sep 2022
Response from Bergen Suyuncu on 26 Sept 2022
Dear Heidar,Thank you for taking time to review our hotel.Kind Regards

10/10 Excellent

Henry

Stayed 1 night in Sep 2022
Response from Bergen Suyuncu on 26 Sept 2022
Dear Henry,Thank you for taking time to review our hotel.Kind Regards

2/10 Terrible

SHAFIQULLAH

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is very poor quality for the price they charge. Small room with terrible beds, and slowest internet. Not worth it for what they charge.
Stayed 1 night in Sep 2022
Response from Bergen Suyuncu on 19 Sept 2022
Dear Guest,Thank you for taking the time to tell us about your experience at the ibis Istanbul Esenyurt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Bergen SuyuncuOtel Müdürüibis Istanbul Esenyurt

10/10 Excellent

Farangis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Ibis Hotel in Beylikduzu for 1 night only. It is very conveniently located. The metro bus line bus stops are just outside the hotel. Also, it is walking distance to the Marmara Park AVM (shopping mall). The room was a little on the small side but very clean and comfortable. Staff were helpful.
Stayed 1 night in Jul 2022
Response from Bergen Suyuncu on 9 Aug 2022
Dear Farangis, Thank you for taking time to review our hotel. Kind Regards

8/10 Good

Ammar

Liked: Cleanliness, amenities, property conditions & facilities
I like cleanness I don’t like Air conditioning
Stayed 3 nights in Jul 2022
Response from Bergen Suyuncu on 20 Jul 2022
Dear Ammar, We would like to thank you for review our hotel. Kind Regards

10/10 Excellent

Farhia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and comfortable place with easy to access transportation.
Stayed 6 nights in Jul 2022
Response from Bergen Suyuncu on 20 Jul 2022
Dear Farhia, We would like to thank you for review our hotel. Kind Regards

10/10 Excellent

Eyeowa

Stayed 1 night in Jun 2022
Response from Bergen Suyuncu on 24 Jun 2022
Dear Eyeowa, Thank you for taking the time to approve our hotel. Best Regards, Bergen Suyuncu Hotel Manager

10/10 Excellent

Mohammed

Stayed 9 nights in May 2022
Response from Bergen Suyuncu on 24 Jun 2022
Dear Mohammed, Thank you for taking the time to approve our hotel. Best Regards, Bergen Suyuncu Hotel Manager

10/10 Excellent

Roberta

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean property, everything is new and smells nice. Pleasant stay!!!
Stayed 1 night in May 2022
Response from Bergen Suyuncu on 5 May 2022
Dear Roberta, Thank you for taking time to review us. We will glad to see you in the future. Kind Regards

10/10 Excellent

Mustafa

Stayed 2 nights in Mar 2022

8/10 Good

Recep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Sage

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the WiFi ^
Stayed 6 nights in Dec 2021
Response from Murat KIRAN on 8 Jan 2022
Dear Sade, Thank you for taking time to review us. Kind Regards

10/10 Excellent

Attique

Stayed 14 nights in Dec 2021
Response from Bergen Suyuncu on 25 Apr 2022
Dear Attique, Thank you for taking time to review our hotel. Kind Regards

6/10 Okay

Gabriel

Liked: Cleanliness
Stayed 3 nights in Nov 2021
Response from Murat Kıran on 22 Nov 2021
Dear Gabriel, We would like to thank you for taking time to review us. Kind Regards

6/10 Okay

ELIYAS

Business traveller
Better somewhere else
Bad Receptionist service no respect never stay again
Stayed 1 night in Oct 2021
Response from Murat Kıran on 1 Nov 2021
Dear Eliyas; We appreciate for your time to rate your experience with us. We are sorry to see that your experience did not meet your expectations. We will be thankful if you may share with us the missing points via private message. We hope to welcome you in the nearest future. Sincerely Murat Kıran Hotel Manager

2/10 Terrible

Amro

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
not good for everything
Stayed 1 night in Oct 2021
Response from Murat Kıran on 1 Nov 2021
Dear Amro, We are deeply sorry to see that your experience did not meet your expectations. If you give us more feedback about your experience we catch a opportunity to fix our service quality. Kind Regards

4/10 Poor

ILKCAN

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Murat Kıran on 12 Oct 2021
Sayın Misafirimiz , ibis Istanbul Esenyurt ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Murat KIRAN Otel Müdürü ibis Hotel Esenyurt

8/10 Good

Awad Ahmad, Beirut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021
Response from Bergen Suyuncu on 25 Apr 2022
Dear Awad, Thank you for taking time to review our hotel. Kind Regards

6/10 Okay

Hisham

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2021
Response from Bergen Suyuncu on 25 Apr 2022
Dear Hisham, Thank you for taking time to review our hotel. Kind Regards

2/10 Terrible

Mhd Rafat

Disliked: Staff & service
Very bad servis
Stayed 1 night in Aug 2021
Response from M.Kiran on 21 Aug 2021
Dear Rafat; According to the laws in Turkey everybody should provide a valid ID card upon check in. As we are responsible to notify local authorities with guest list without an ID card we can not complete a check in. Sincerely Hotel Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for three nights whilst visiting an expo at TUYUP. Excellent location next to a metrobus station. Emre on reception was an excellent host. Highly recommended!
Stayed 3 nights in Aug 2021
Response from M.Kiran on 21 Aug 2021
Dear Anon; Thank you for the review, we wish to welcome you back in the nearest future. Sincerely Hotel Manager

8/10 Good

Bilal

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2021
Response from M.Kiran on 19 Aug 2021
Thanks for the rating :)

10/10 Excellent

Ghassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021
Response from Murat Kıran - Otel Müdürü on 4 Aug 2021
Dear Ulambayar , Thank you for your stay and your comment about your experience at Ibis Istanbul Esenyurt. We hope to welcome you at your next visit to Istanbul. Sincerely, Murat KIRAN Hotel Manager