Family Room, Accessible | City view
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Reviews of Hotel Ozsefa

Hotel Ozsefa
Emekli Sk., Istanbul, Istanbul

Reviews

6.4
Rating 10 - Excellent. 7 out of 22 reviews" "
Rating 8 - Good. 4 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 4 out of 22 reviews" "
Rating 2 - Terrible. 5 out of 22 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

John

Average in all respects.
Stayed 28 nights in Feb 2024

4/10 Poor

abdirakib

Disliked: Property conditions & facilities
I liked that infact that iit was very confident shopping and also dining
Stayed 6 nights in Jan 2024

4/10 Poor

Mohamed

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I like the area difficult to understand with the stuff because they can’t speak English and cleaning service not good
Stayed 24 nights in Dec 2023

4/10 Poor

Alpha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the property is a convinient location.
Stayed 4 nights in Oct 2023
Response from Manager on 30 Oct 2023
Thanks :)

2/10 Terrible

Uniqua

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay at this hotel, it is infested with bed bugs. I had bites all over my back legs and hands. This place is not clean! I had to throw away my clothes and go to the hospital to get my skin checked. You have been warned! The staff doesn’t care and are no help.
Stayed 8 nights in Aug 2023
Response from Manager on 19 Aug 2023
The day you experienced the problem, we wanted to give you a new room and a refund for that day, but you refused and wanted to check out from the hotel. We paid you for that day along with the remaining days. However, you asked for the full payment of the 9 days you stayed. We couldn't afford it. In addition, after you left, I thoroughly checked the room and the bed and did not find any insects. We sold the room to another guest 1 day after you and they are very satisfied with us. Please do not slander businesses to get more money. Thank you.

10/10 Excellent

Anas

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 4 nights in Jul 2023
Response from Manager on 9 Sept 2023
Thanks ::)

10/10 Excellent

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good and friendly staff.
Stayed 10 nights in Jun 2023
Response from Manager on 14 Sept 2023
Thanks :)

2/10 Terrible

Hamida

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Schrecklich und schmutzig…
Stayed 4 nights in Apr 2024

10/10 Excellent

Patric

Stayed 1 night in Jan 2024

8/10 Good

Abulimiti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Abulimiti

Stayed 1 night in Dec 2023

10/10 Excellent

Roselande

Travelled with family and small children
Liked: Staff & service
Só uma comida todo dia
Stayed 5 nights in Nov 2023
Response from Manager on 24 Nov 2023
Thanks

2/10 Terrible

Gueu

Travelled with family
Disliked: Staff & service, property conditions & facilities
Reclamtion et remboursement
L'agent receptionniste de nuit m'a fait payer ma chambre que j'avais deja réglé via l'application. Il m'a dit n'avoir pas reçu de reglement de hotels.com. malgré toutes explications et les preuves de paiement. J'ai dû réglé en espèce a nouveau avant de quitter l'hotel à 6h pour l'aéroport. Je suis tres déçu
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Malheureusement, votre opinion est fausse. Aucun paiement n'a été prélevé de votre part autre que l'argent reçu à l'enregistrement.

10/10 Excellent

Hasan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Teşekkürler

8/10 Good

OMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Manager on 1 Oct 2023
Thanks :)

10/10 Excellent

Enis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gerek hotel ici personeller gerekse temizlik olsun herşey çok güzeldi. Teşekkürler
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Teşekkürler

10/10 Excellent

Mert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herşey çok güzeldi. Teşekkürler
Stayed 1 night in Sep 2023
Response from Manager on 25 Sept 2023
Teşekkürler

4/10 Poor

Tegstie Tesgi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 17 nights in Jul 2023
Response from Manager on 9 Sept 2023
Thank you for your comment. If you indicate what you see as problematic, we would like to resolve it as soon as possible.

6/10 Okay

Kesete

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Aug 2023
Response from Manager on 9 Sept 2023
Thank you for your comment. If you indicate what you see as problematic, we would like to resolve it as soon as possible.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay in a cool neighborhood
Great neighborhood, cozy place, everything worked well. Room was clean, bed was comfy, location was safe and accessible to public transport (metrobus, minibus, city bus). Breakfast was healthy and simple. Staff was super friendly and helpful!
Stayed 5 nights in Jul 2023
Response from Manager on 9 Sept 2023
Thanks. We ll wait you again at soon