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Reviews of Burgu Arjaan by Rotana Istanbul Asia

Burgu Arjaan by Rotana Istanbul Asia
Altaycesme Mah. Samanyolu Sok. No:23, Maltepe, Istanbul

Reviews

8.4

Very good

Rating 10 - Excellent. 83 out of 167 reviews" "
Rating 8 - Good. 52 out of 167 reviews" "
Rating 6 - Okay. 12 out of 167 reviews" "
Rating 4 - Poor. 15 out of 167 reviews" "
Rating 2 - Terrible. 5 out of 167 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

MOHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Hakan Bakir - General Manager on 3 May 2024
Dear Mohammed, Thank you for sharing your feedback on google.com It is always rewarding to receive such praise regarding our products and services. Compliments like yours keep us all very motivated in creating an amazing experience for our guests. The whole team looks forward to welcoming you back soon. Best regards, Hakan Bakir General Manager

4/10 Poor

Yasin

Stayed 10 nights in Dec 2023
Response from Hakan Bakır - Genel Müdür on 3 Feb 2024
Merhaba Yasin Bey,Burgu Arjaan by Rotana Hotel'i tercih ettiğiniz için teşekkür ederim.Verdiğiniz düşük puandan dolayı konaklama beklentilerinizin karşılanmadığını anlıyorum. Öncelikle bundan dolayı çok üzgün olduğumu belirtmek isterim. Memnuniyetsizliğinizin detaylarını paylaşarak hizmet kalitemizi yükseltmede bize yardımcı olmak isterseniz web sitemizdeki email adreslerinden bize ulaşabilirsiniz.Sizi tekrar misafirimiz olarak ağırlamak isteriz. Saygılarımla.

10/10 Excellent

Genesis

Stayed 4 nights in Nov 2023
Response from Hakan Bakir - General Manager on 3 Feb 2024
Dear guest,Thank you for choosing the Burgu Arjaan by Rotana Hotel.I am very pleased that your expectations were met.We would love to welcome you back to our hotel.Best regards.

8/10 Good

Orkhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hakan Bakir. on 12 Aug 2023
Değerli Misafirimiz ,Kıymetli zamanınızı ayırıp değerlendirmeniz için teşekkür ederiz. Otelimiz marka standartı gereği maksimum misafir memnuniyetini hedeflemektedir. Değerlendirmenizden bunu başarmış olmanın mutluluğunu yaşıyoruz. En kısa sürede sizleri tekrar ağırlamak dileğiyle.Saygılarımla,Genal Müdür

8/10 Good

Vijenthira

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Apr 2023
Response from Hakan Bakir - General Manager on 13 May 2023
Dear Vijenthira,Thank you for rating us.Kind regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from cabe on 18 Dec 2019
Dear Guest, Thank you for review and I look forward to seeing you again in the near future. Kind regards, Hakan Bakir General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from CABE on 21 Nov 2019
Dear Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana Istanbul Asia. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan BAKIR General Manager

10/10 Excellent

Bialal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from CABE on 1 Nov 2019
Değerli Misafirimiz, Zaman ayırıp değerli yorumlarınızı paylaşarak, Burgu Arjaan by Rotana' yı tercih ve tavsiye ettiğiniz için teşekkür ederiz. Beklentilerinizi karşılamayı başardığımızı öğrenmekten mutluluk duyduk. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, sizleri en yakın zamanda tekrar otelimizde ağırlamak isteriz. Saygılarımla, Hakan Bakir Genel Müdür

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Oct 2019
Response from CABE on 1 Nov 2019
Dear Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana Istanbul Asia. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan BAKIR General Manager

4/10 Poor

Mike, UAE

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel located very good place and clean rooms. But tv was not working properly and room service food was very bad.
Stayed 4 nights in Sep 2019
Response from CABE on 16 Oct 2019
Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out to cagri.beser@rotana.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Sincerely, Cagri BESER Director Of Front Office

10/10 Excellent

Javid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay here was amazing, the hotel was beautiful, staff were helpful and everything was perfect.
Stayed 3 nights in Sep 2019
Response from CABE on 15 Oct 2019
Dear Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana Istanbul Asia I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019
Response from CABE on 15 Oct 2019
Dear Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana Istanbul Asia I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

2/10 Terrible

Verified traveller

Travelled with family
Bad Smell from the AC & when The maintenance guy came he said this is normal . We couldn’t breathe from the bad smell Room 1714 (we checked out early cuz of that)
Stayed 3 nights in Aug 2019
Response from cabe on 26 Nov 2019
Dear Guest. Thank you for having taken the time to complete our guest survey following your recent stay at Tango Arjaan by Rotana. I am happy to read you were generally satisfied, but concerned that you gave a lower rating for AC system Any additional comments you could provide are highly appreciated to aid us in our quest to provide the utmost in comfort for our guests. We do hope that you will consider us again for your future accommodation needs. Sincerely, Hakan Bakir General Manager

2/10 Terrible

ABDULWAHAB

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baaad
Baaad
Stayed 4 nights in Aug 2019
Response from cabe on 26 Nov 2019
Dear Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Tango Arjaan by Rotana. I am happy to read you were generally satisfied, but concerned that you gave a lower rating for General services quality Any additional comments you could provide are highly appreciated to aid us in our quest to provide the utmost in comfort for our guests. We do hope that you will consider us again for your future accommodation needs. Sincerely, Hakan Bakir General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Nothing unique and i would not come back again. It is very slow check in and out. The rooms are old
Stayed 1 night in Aug 2019
Response from cabe on 11 Sept 2019
Dear Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana. I am not happy to read you were generally dissatisfied, and concerned that you gave a lower rating for overall experience with us. Any additional comments you could provide are highly appreciated to aid us in our quest to provide the utmost in comfort for our guests. We do hope that you will consider us again for your future accommodation needs. Sincerely, Hakan Bakir General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We liked the facilities, however, the breakfast need to be enhanced to provide more food varieties for a 5-star hotel. Moreover, we stayed for five nights and each single day we tried to reach out to reception through calling from our room and they never answered even though missed calls are available and they deny having an alert on the reception as well.
Stayed 4 nights in Aug 2019
Response from CABE on 11 Sept 2019
Dear Guest, Thank you very much for your friendly feedback, we really do appreciate it a lot! Please be our guest again soon, it will be our pleasure to welcome you! Best regards, Hakan BAKIR General MANAGER

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms are clean and spacious. The pool outside is a great advantage for when the weather is nice. The only negative thing I could say is that you have to wait 10-15 minutes for the lift as it is constantly in high demand due to the amount of people in the hotel.
Stayed 1 night in Aug 2019
Response from CABE on 11 Sept 2019
Dear Guest, Thank you very much for staying at Burgu Arjaan by Rotana İstanbul Asia We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We hope you, have the opportunity of staying with us at Burgu Arjaan by Rotana in the near future. Yours sincerely, Hakan BAKIR General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from cabe on 11 Sept 2019
Dear Guest, Thank you very much for your friendly feedback, we really do appreciate it a lot! Please be our guest again soon, it will be our pleasure to welcome you! Best regards, Hakan BAKIR General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
A really fresh and clean Hotel 30 minutes from the airport
Stayed 1 night in Jul 2019
Response from cabe on 11 Sept 2019
Dear Guest, Thank you very much for your friendly feedback, we really do appreciate it a lot! Please be our guest again soon, it will be our pleasure to welcome you! Best regards,

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel great for airport
Excellent hotel with lovely pool areas, friendly staff & good food. The surrounding area has no choice of restaurants but that didn’t matter for my one night stay. Ideal for Sabiha Gökçen airport.
Stayed 1 night in May 2019
Response from CABE on 11 Sept 2019
Dear Guest, Thank you for the great feedback! On behalf of the team and myself, we're happy to hear that you enjoyed your stay with us. We hope to see you again in the near future. Sincerely, Hakan BAKIR

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks everybody cleaning good room service amazing food reception staff all very very very nice
Stayed 2 nights in Mar 2019
Response from CABE on 11 Sept 2019
Dear Guest, Thank you very much for staying at Burgu Arjaan by Rotana We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Burgu Arjaan by Rotana in the near future. Yours sincerely, Hakan BAKIR General MANAGER

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff Larissa reception is amazing she is friendly and helpful
Stayed 1 night in Mar 2019
Response from CABE on 11 Sept 2019
Dear Guest, Thank you very much for staying at Burgu Arjaan by Rotana We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Burgu Arjaan by Rotana in the near future. Yours sincerely, Hakan BAKIR General MANAGER

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very ckean and nice hotel staff was vwry helpfull its very easy ti connect motorway
Stayed 1 night in Feb 2019
Response from CABE on 12 Sept 2019
Dear Guest, Thank you very much for staying at Burgu Arjaan by Rotana Istanbul Asia We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Burgu Arjaan by Rotana Istanbul Asia in the near future. Yours sincerely, Hakan BAKIR General MANAGER

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice the room has a nice view but very small room. I ordered my break fast in the. Wasn’t really happy with breakfast.
Stayed 1 night in Feb 2019
Response from CABE on 11 Sept 2019
Dear Guest, I am happy to read you were generally satisfied, but concerned that you gave a lower rating for breakfast. Any additional comments you could provide are highly appreciated to aid us in our quest to provide the utmost in comfort for our guests. We do hope that you will consider us again for your future accommodation needs. Sincerely, Hakan BAKIR General MANAGER

4/10 Poor

Lillian

Disliked: Cleanliness, staff & service, room comfort
They overcharged me
I realised I’ve been bitten by something the first morning when I woke up, the second night the itching got worse and there was more insect bites on my skin, I spoke to the reception as I thought it should be something in the bedding, what did they do about it? Nothing, apart from that they overcharged me and they’re terrible at communicating and I don’t even know whether I’m ganna get my money back!
Stayed 2 nights in Dec 2018
Response from cabe on 11 Sept 2019
Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out to cagri.beser@rotana.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Sincerely, Cagri BESER Director of Front Office

8/10 Good

Can Berk

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018
Response from General Manager on 24 Jan 2019
Sayın Can Berk Bey, Zaman ayırıp değerli yorumlarınızı paylaşarak, Burgu Arjaan by Rotana' yı tercih ve tavsiye ettiğiniz için teşekkür ederiz. Beklentilerinizi karşılamayı başardığımızı öğrenmekten mutluluk duyduk. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, sizleri en yakın zamanda tekrar otelimizde ağırlamak isteriz. Saygılarımla, Hakan Bakir Genel Müdür

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from General Manager on 22 Jan 2019
Dear Our Valued Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location perfect easy to get to it very secure area easy to take freeway I’ll do it again tnx
Stayed 3 nights in Nov 2018
Response from General Manager on 22 Jan 2019
Dear Our Valued Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from CABE on 11 Sept 2019
Dear Guest, Thank you very much for staying at Burgu Arjaan by Rotana Istanbul Asia We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Burgu Arjaan by Rotana Istanbul Asia in the near future. Yours sincerely, Hakan BAKIR General MANAGER

8/10 Good

Abdelrahman, Jordan

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel and comfortable place and have good facilities
Stayed 3 nights in Nov 2018
Response from CABE on 12 Sept 2019
Dear Guest, Thank you very much for staying at Burgu Arjaan by Rotana Istanbul Asia We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Burgu Arjaan by Rotana Istanbul Asia in the near future. Yours sincerely, Hakan BAKIR General MANAGER

10/10 Excellent

Fadi, Beirut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel located in good place, the staff is amazing the breakfast too i like this hotel
Stayed 4 nights in Oct 2018
Response from CABE on 11 Sept 2019
Dear Guest, Thank you very much for staying at Burgu Arjaan by Rotana Istanbul Asia We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Burgu Arjaan by Rotana Istanbul Asia in the near future. Yours sincerely, Hakan BAKIR General MANAGER

10/10 Excellent

mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best
In general everything is amazing Deserve the money you pay
Stayed 7 nights in Oct 2018
Response from CABE on 12 Sept 2019
Dear Guest, Thank you very much for staying at Burgu Arjaan by Rotana Istanbul Asia We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Burgu Arjaan by Rotana Istanbul Asia in the near future. Yours sincerely, Hakan BAKIR General MANAGER

6/10 Okay

Tariq

Stayed 1 night in Sep 2018
Response from General Manager on 25 Sept 2018
Dear Our Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. With Kind Regards. Hakan Bakir General Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2018
Response from General Manager on 25 Sept 2018
Dear Our Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from General Manager on 5 Sept 2018
Dear Our Guest, Thank you very much for staying at Tango Arjaan by Rotana and for completing our guest survey. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Tango Arjaan by Rotana in the near future. Yours sincerely, Hakan Bakir General Manager

8/10 Good

Abdulmuhaymen, Jeddah

Liked: Cleanliness, staff & service, room comfort
The room view was fantastic Breakfast was good But the bathroom has bad smell always
Stayed 7 nights in Jul 2018
Response from General Manager on 31 Jul 2018
Dear Mr.Abdulmuhaymen, Thank you very much for staying at Burgu Arjaan by Rotana and for completing our guest survey. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Burgu Arjaan by Rotana in the near future. Yours sincerely, Hakan Bakir General Manager

10/10 Excellent

Fadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from General Manager on 31 Jul 2018
Dear Our Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from CABE on 26 Nov 2019
Dear Guest Thank you for having taken the time to complete our guest survey following your recent stay at [property name]. I am happy to read you were generally satisfied, but concerned that you gave a lower rating for General services quality Any additional comments you could provide are highly appreciated to aid us in our quest to provide the utmost in comfort for our guests. We do hope that you will consider us again for your future accommodation needs. Sincerely, Hakan BAKIR General Manager

10/10 Excellent

Murat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Response from Dear Guest on 28 Nov 2017
Sayın Murat Bey, Konaklamanız sırasındaki deneyimlerinizi değerlendirmeniz için çok teşekkür eder sizi en yakın zamanda tekrar otelimizde ağırlamaktan mutluluk duyacağımızı belirtmek isterim. Saygılarımla, Ibrahim Addam Genel Mudur Yardımcısı

8/10 Good

Hakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from cabe on 28 Nov 2019
Dear Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Tango Arjaan by Rotana Istanbul Asia. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Hakan Bakir General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Don't be deceived by the rating
We thought we would be getting an excellent stay considering the price we payed and the rating of this hotel. We arrived and it looked promising but then we found out the cafe and hairdresser is closed. But not just closed, perminatley closed, and the staff had no idea when either of them would reopen and we not very helpful at all. Lunch at the only restaurant there was over priced for not a great meal. The DJ at the pool was so loud and annoying we couldn't sit there. It felt like we were at a club. Our room was nice, but over all I just wasn't satisfied

6/10 Okay

SUNIL

Liked: Cleanliness, staff & service, property conditions & facilities
OK for a short business visit
The hotel is new and well appointed. The staff is however still being trained I guess. The hotel AC system was not working and had to shift to another tower where I could keep the window open. Location doesn't have much around.
Response from cabe on 28 Nov 2019
Dear Our Guest, Thank you for having taken the time to share your reviews. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Ibrahim Addam Executive Assistant Manager

10/10 Excellent

Sabiya, Johnson City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely
We had a lovely stay at this hotel, the quality of service and extended service was great. The staff were very helpful and courteous and the hotel amenities were easily accessible. We enjoyed our stay very much here.
Response from cabe on 28 Nov 2019
Dear Guest, Thank you for staying with us during your last trip to Istanbul. We are happy that you enjoyed your stay with us. We hope to see you again very soon. Best regards, Ibrahim A. Addam Executive Assistant Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from cabe on 28 Nov 2019
Dear Guest, Thank you for staying with us during your last trip to Istanbul. We are happy that you enjoyed your stay with us. We hope to see you again very soon. Best regards, Ibrahim A. Addam Executive Assistant Manager

10/10 Excellent

Nicholas, Athens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year's in Istanbul
Stayed at the hotel during the New Year. Overall it was an enjoyable stay. The hotel is new and part of the existing Tango complex. Rooms are modern and close to what you see in the photos. Didn't have breakfast as it was not included in the price so I can't comment. I few practical tips: The hotel is in the Asian side so you need to take the metro and Marmaray to access the Tourist areas of Istanbul. Not an issue for us but it means you can't wander around then return to your hotel then go back out again. It's more of a leave in the morning return in the evening and relax at the hotel deal. Also the metro station is about a 5-10 minutes walk. Again not a problem for us. For business travelers in the Asian side it is probably ideal. Made use of the excellent indoor pool and fitness center; in the summer time the outdoor pool looks like a great place to unwind! Finally if you are traveling with a car this would be a good choice with parking and access to motorway. If travelling to Istanbul I would certainly consider staying here again. Staff was helpful and polite.
Response from cabe on 28 Nov 2019
Dear Guest, Thank you for staying with us during your last trip to Istanbul. We are happy that you enjoyed your stay with us. We hope to see you again very soon. Best regards, Ibrahim A. Addam Executive Assistant Manager

8/10 Good

Carol, Alloa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel and staff
Stayed 5 nights and can't fault the hotel service or standards at all, fabulous 1 bedroom apt, immaculate and staff so friendly and helpful. Only downside was the area the hotel was situated in, which was not great, however close to metro link. I loved the in room dining options, such an amazing choice and reasonably priced for good quality well presented food. I would recommend this hotel.
Response from Dear Guest on 13 Feb 2016
Dear Guest, Thank you for staying with us during your last trip to Istanbul. We are happy that you enjoyed your stay with us. We hope to see you again very soon. Best regards, Ibrahim A. Addam Executive Assistant Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Clean, comfortable with nice staff. The hotel is actually new and they just start to work. I definitely recommend it to everybody . Good for business travelers and for someone who will stay there for more than one day.
Response from Burgu&Tango Arjaan by Rotana Istanbul on 4 Oct 2015
Dear Guest, Thank you very much for taking the time to review our hotel. We hope to have you staying with us again soon. Warm regards, Ibrahim A. Addam Executive Assistant Manager.

10/10 Excellent

hosam, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing was perfect, new hotel modern design & friendly staff. you have only to note that it's far from the historical locations .
Response from Dear Guest on 14 Nov 2015
Dear Guest, Thank you very much for taking the time to review our hotel, and we hope to have you staying with us again soon. Best regards, Ibrahim A. Addam Executive Assistant Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temiz, kaliteli ve misafirperver çalışanları olan nezih bir otel...
Stayed 1 night in Sep 2023
Response from Hakan Bakır on 8 Sept 2023
Değerli Misafirimiz ,Çok kıymetli yorumunuz için teşekkür ederiz. Otelimiz marka standartı gereği maksimum misafir memnuniyetini hedeflemektedir. Yorumunuzdan bunu başarmış olmanın mutluluğunu yaşıyoruz. En kısa sürede sizleri tekrar ağırlamak dileğiyle.Saygılarımla,

10/10 Excellent

ahmet

Stayed 1 night in Aug 2023
Response from Hakan Bakir. on 8 Aug 2023
Dear Guest,Thank you very much for your review on expedia.I am glad to read your wonderful comments regardingyour experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations.Thank you for your kind feedback and we look forward to welcoming you back at Burgu Arjaan.Best regards,Hakan BakirGeneral Manager.