Search Hotels by Premier Inn in Isle of Ely

"Firstly all the staff are wonderful and very attentive . This is the 3rd time we have stayed here and there were a few issues which were disappointing. The check in seems very late at 4pm and we actually couldn’t get in the room until 5pm. The air conditioning in the room didn’t work and we had to have a fan put in the room as the windows don’t open . We had booked a room for 3 of us and the sofa bed wasn’t sorted - so we had to call down for pillows and a duvet . We also wanted to use the pool in the morning But at 9.30am - a baby class was booked in until 12 - making the pool unavailable- which we were unaware of . The hotel is lovely and it’s Perfect to walk into Cambridge but these things were annoying and took the shine off our stay . Hopefully if we come again - we won’t have these issues "

"Very nice"

"Helpful and friendly Nice vibe "

"Room was basic with very basic bedding food very basic and cleanliness of room and certainly front entrance and restaurant windows were filthy."

"The hotel was lovely, as were the staff. My concern is the parking, it’s not free even for guests. It is also very confusing, having arrived late and being unaware of the parking charges I am waiting to hear from the parking vendor about the late parking charges. It is only for the confusing and expensive parking charges that we won’t be staying here again. "

"The room was clean but there was an empty packet of Maryland’s under the bed. The Tv didn’t work and I only noticed about 3 hours into our arrival- no maintenance were in house so they offered a different room- but we had already unpacked, settled etc, my son was sleeping so was inconvenient to move. The pool was out of use 10-11am which was annoying and the hot tub was out of use the whole time. There was also no water in our fridge. With there being no phone in the room having to go down to reception felt like a chore every time so we didn’t bother. The location is good but I was misinformed on the phone about parking- she told me £12 but it’s actually £21.60. We still had a nice stay but there were a number of errors. "

"Ibis Cambridge iw so convenient to the train. Right next door. The staff met us kindly and took our bags until checkin so we could go explore. Our room was clean and quiet and quiet comfortable."

"Good option and well located, but some staff are very below par. Concierge desk: Excellent Reception: Terrible Breakfast: Not great "

"Nice hotel in a convenient location, my only complaint was that the room was cold and when I asked about it I was told the heating doesn’t come on until 6pm. Unfortunately the heating didn’t seem to come on at any time of dayl, We visited early April."