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Reviews of Pinetree Marina Resort

3.5 out of 5
Pinetree Marina Resort
Nusajaya, Iskandar Puteri, Johor

Reviews

8.2

Very good

Rating 10 - Excellent. 49 out of 132 reviews" "
Rating 8 - Good. 55 out of 132 reviews" "
Rating 6 - Okay. 17 out of 132 reviews" "
Rating 4 - Poor. 7 out of 132 reviews" "
Rating 2 - Terrible. 4 out of 132 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Justine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very quiet and clean. Lovely pool Not that much around in terms of shops and things to see. We stayed due to Legoland but had an extra day and not much to see. The restaurants close by were good and nice atmosphere on the water. Pity some old developments opposite that really make the place look a little gloomy otherwise would be great view. Rooms were comfortable and clean and very spacious, huge living area.
Stayed 4 nights in Mar 2024
Response from Nor - Duty Manager on 27 Mar 2024
Dear Justine,Thank you for your wonderful review. It was an honor to host you and happy to heard that you enjoyed the resort as well as our services. Looking forward to welcome you back again soon. Stay safe!Warmest Regards,

8/10 Good

Men Haur

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
overall is good, the staff is very friendly and helpful. the facility is good as well the only concern is the mattress and blanket is look like not so clean as we can see the stain obviously and the extra blanket store in cabinet is dirty.
Stayed 1 night in Mar 2024
Response from Nor - Duty Manager on 27 Mar 2024
Dear Men Haur,Thank you for your review and my apologies on the issue that you facing during your stay with us. I have shared with my team here and rest assured we are taking steps to rectify some of the areas pointed out. We hope to welcome you back in near future so that we can create more great experience for your coming stays.Warmest Regards,

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, room comfort
Value for money, if you have a big family!
The apartment is spacious and relatively well maintained. Great for families and staycation gatherings. Staff are all very friendly and kind. Help to keep my lost charger. Good location with nice food nearby. HARD ROCK CAFE is just downstairs Will return again. (:
Stayed 1 night in Dec 2023
Response from Nor - Duty Manager on 28 Feb 2024
Dear Mr Raymond,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Y C Jasline

Stayed 2 nights in Dec 2023
Response from Nor - Duty Manager on 28 Feb 2024
Dear Mr/Ms Jasline,Thank you for your kind rating.Best Regards and Stay Safe!

10/10 Excellent

Roger

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Property is spacious and nicely decorated. Unlimited free car park entry.
Stayed 1 night in Dec 2023
Response from Nor - Duty Manager on 28 Feb 2024
Dear Mr Roger,Thank you for your taking your time to rate us. Your perfect rating is greatly appreciated.!!Best Regards and Stay Safe!

8/10 Good

Ovi Lian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Parts the of room need airing to remove the musty smell. Otherwise, it is great value for short term stay.
Stayed 3 nights in Dec 2023
Response from Nor - Duty Manager on 28 Feb 2024
Dear Mr Ovi, It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We take well note of your feedback on improvements for the convenience of guests. We hope you'll come and see us again soon!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Disappointed :(
Room looks old and drain smell in toilet. Tables are so dirty. Sofa old, dirty, small and uncomfortable. Quite disappointed as from the photos everything looks so nice and comfy. Intially i thought i would wanna spend most of the time in such a cozy room to relax but ended up i keep going out as i dont feel really comfortable. Some things in the room are not working also. As most hotels only provide one free parking ticket per room per day, only good thing for this hotel is that if u drive u can go in n out many times and still free parking using the hotel card. Air con works well tho.
Stayed 2 nights in Dec 2023
Response from Nor - Duty Manager on 28 Feb 2024
Dear Mr/Ms,We are concerned to hear that you were not quite satisfied with the room cleanliness. Your input has been taken into serious consideration to ensure that corrective measures will be taken. Once again thank you for being our guest. Looking forward to seeing you again.

10/10 Excellent

Lawrence

Stayed 2 nights in Dec 2023
Response from Nor - Duty Manager on 28 Feb 2024
Dear Mr Lawrence,Thank you for taking the time to giving us with the prefect rating. Looking forward to see you again. Best Regards and Stay Safe!

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was a unit in an upscale condo in the suburbs of Johor Bahru. It was well run and had an excellent staff. It was very presentable and very large. The real problem is location. While it had restaurants and grocery stores nearby, it was very much off the tourist route. But transportation in Johor, like most of Malaysia, is not expensive and we could travel where we wished without difficulty. There were a few minor maintenance issues but anything we reported was immediately repaired. The pool and views were great. We looked across the water to Singapore.
Stayed 3 nights in Nov 2023
Response from Nor - Duty Manager on 28 Feb 2024
Dear Mr Mark,We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these. The staff would be equally pleased to learn of your high praise. We would love to have you again. Stay safe!

8/10 Good

Alvin

Travelled with family and small children
Disliked: Amenities
Still acceptable swimming pool abit dirty
Stayed 1 night in Sep 2023

10/10 Excellent

shahidah

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was well taken off. Everything was excellent. The security guard, front desk, and everyone were so polite and helpful. The room was super duper clean. Happy to stay there for 3 days and 2 nights. Thank You Pine Tree Marina Resort.
Stayed 2 nights in Oct 2023
Response from Nor - Duty Manager on 28 Feb 2024
Dear Ms Shahidah,Thank you for sharing your kind review. We are glad to hear that you had a pleasant stay. We look forward to welcoming you again in the future. Stay safe!

6/10 Okay

ARINI

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Need to improve on cleanliness, sofa fabric is dirty and felt some itchiness. Small insect in the toilet, toilet sink overflow when on tap and bidet spray leak. Unit is spacious and air con is good but only setback is the breakfast serve as bento set.
Stayed 1 night in Sep 2023
Response from Nor - Duty Manager on 26 Sept 2023
Dear Ms Arini,We are concerned to hear that you were not quite satisfied with the room cleanliness. Your input has been taken into serious consideration to ensure that corrective measures will be taken. Once again thank you for being our guest. Looking forward to seeing you again.

10/10 Excellent

kehchi

Stayed 1 night in Aug 2023
Response from Nor - Duty Manager on 26 Sept 2023
Dear Mr/Ms Kehchi,Thank you for your kind rating.Best Regards and Stay Safe!

8/10 Good

Shuhui

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Nor - Duty Manager on 26 Sept 2023
Dear Mr/Ms Shuhui,Thank You for rate us, see you again in the near future. Best Regards & Stay Safe!

10/10 Excellent

Allen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
the apartment was spacious and conditions good. the check in and check out were smooth and the staff was great! It is just above Hard Rock Cafe and other dining choices nearby. However you can hear motorcycles revving noise at night if you stay in room facing city. My room can hear generator-like sound at night but acceptable to me, can treat it as white noise. Overall, nice place and I will stay again in the future.
Stayed 2 nights in Jul 2023
Response from Nor - Duty Manager on 26 Sept 2023
Dear Mr/Ms Allen,We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these. The staff would be equally pleased to learn of your high praise. Thank you for appreciating our location too. We are glad that you found it feasible. We’ll strive to deliver such great experiences consistently. Please visit again!

8/10 Good

Kok Heng

Stayed 1 night in Jun 2023
Response from Duty Manager on 26 Sept 2023
Thank you for the good rating and we look forward to welcoming you back again. Best Regards & Stay Safe!

8/10 Good

Desmond

Liked: Cleanliness, amenities, property conditions & facilities
The reception, the housekeeping is 5-stars rrated. The service if the duty manager is amazing. Checking in and out, breakfast arrabgenent was a brisk. The nasi lemak breqkfast set was quite delicious but could be better if guests are guven options.
Stayed 2 nights in Jun 2023
Response from Nor - Duty Manager on 26 Sept 2023
Dear Mr Desmond,What a wonderful review. We are so grateful for your kind words. Thanks for sharing your review and stay safe!

10/10 Excellent

Steven

Stayed 1 night in Jun 2023
Response from Nor - Duty Manager on 26 Sept 2023
Thank you for your time to rate us. Hope to see you again. Best Regards & Stay Safe!

6/10 Okay

Steven

Travelled with partner
I was given an Upgrade to Executive Room. The Microwave Oven, Washing Machine are Great. But the Marble flooring was not Polished and Sofa set looked old & dirty. I booked a Breakfast set, Nasi Lemak taste good but Coffee & Tea did not given any Sugar & Dairy. Facilities like Pool, Library, need to do something.
Stayed 1 night in May 2023
Response from Nor - Duty Manager on 26 Sept 2023
Dear Mr Steven,It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We take well note of your feedback on improvements for the convenience of guests. We hope you'll come and see us again soon!

6/10 Okay

Khairun

Stayed 1 night in May 2023

10/10 Excellent

Fatnin Darwisyah

Liked: Cleanliness, property conditions & facilities
Had a pleasant stay here. Room and property’s amenities are awesome. Very cozy👍
Stayed 2 nights in May 2023
Response from Nor - Duty Manager on 26 Sept 2023
Dear Mr/Ms Fatnin,Thank You for rate & review us, see you again in the near future. Best Regards & Stay Safe!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Aishaina

Stayed 2 nights in Apr 2023
Response from Nor - Duty Manager on 26 Sept 2023
Thank you for your time to rate us. Best Regards & Stay Safe!

8/10 Good

Keh Chi

Stayed 1 night in Mar 2023
Response from Nor - Duty Manager on 26 Sept 2023
Thank you for your time to rate us. Best Regards & Stay Safe!

10/10 Excellent

Nuraini

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
My second time booking and still the same good hotel that i will come back to. I love how friendly and helpful the staffs are. Service was also fast evrrytime i ask for room service. Thank you for the wonderful experience!
Stayed 2 nights in Mar 2023
Response from Nor - Duty Manager on 23 Mar 2023
We appreciate the fantastic review and are glad we could be of service. You're most welcome to visit again.

10/10 Excellent

Ahmad

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Mar 2023
Response from Nor - Duty Manager on 26 Mar 2023
Dear Ahmad,We’re thrilled that you were satisfied with our services. Your feedback is appreciated. Thanks for the kind rating.

10/10 Excellent

James

Stayed 2 nights in Feb 2023
Response from Didi Kalil - Duty Manager on 15 Feb 2023
Thank you for your time to rate us. Best Regards & Stay Safe!

8/10 Good

Keh Chi

Stayed 1 night in Feb 2023
Response from Didi Kalil - Duty Manager on 8 Feb 2023
Dear Keh Chin,Thank You for rate us, see you again in the near future.Best Regards & Stay Safe!

8/10 Good

Tan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Spacious 2 rooms apartment with 1 king size bed & the other room with queen size bed.
Stayed 2 nights in Dec 2022
Response from Didi Kalil - Duty Manager on 8 Feb 2023
Dear Tan,Thank You for rate & review us, see you again in the near future.Best Regards & Stay Safe!

2/10 Terrible

Poi

6/10 Okay

Seow Ming

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Booked the 3 bedroom apartment for our family of 5. Nice size and configuration with a kitchen.

10/10 Excellent

Neng

Travelled with group
Liked: Room comfort
Big spacious property
Wifi and cleanliness could be better. Friendly staff a plus.
Stayed 1 night in Oct 2022

10/10 Excellent

Eichalien

Stayed 1 night in Oct 2022

10/10 Excellent

shifa

Travelled with family
Liked: Cleanliness, room comfort
Fabulous stay
When the time we check in and out was a breeze considering during the school holiday season. The front desk staff was polite and professional. Definitely will come back to stay at this property again!
Stayed 1 night in Sep 2022

6/10 Okay

Riyelle

Stayed 2 nights in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
I'd arrived there at 6.30 p.m. but they didn't do cleaning yet.They said I had to wait my room till cleaning is done and there was no any room or compensation. 1 hour later, cleaning wasnot done yet. My kids were so tired and they cried. I still cannot understand why they didn't finish cleaning till evening time.
Stayed 1 night in Jul 2022
Response from Duty Manager. on 7 Aug 2022
Dear Valued Guest, Thank you for your review and please accept our sincerest apology for the unwanted experience caused by us and every inconvenience is much regretted. We are sorry due to peak season and hotel running busy daily to cause check-in late. Every guest review is important to us as we work towards ensuring the utmost quality to meet every guest's satisfaction. We have duly noted the following issue you had highlighted and will emphasize these with our management to ensure improvements. Best Regards

4/10 Poor

Thanaletchumy

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2022
Response from Duty Manager on 7 Aug 2022
Dear Thanaletchumy , Thank you for the rating on our resort and my apologies if the issue that you facing during your stay with us. Appreciate if you can pointed out the issue that we can do better. Best Regards

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, room comfort
Review
Rooms are clean and nice. WiFi connection is not so good. Keeps breaking up. Breakfast is served via bento box with a fruit, 2 piece of pastry, with a packet of noodles and coffee or juice. Overall, for the price, the room is good.
Stayed 1 night in Jun 2022
Response from Duty Manager on 7 Aug 2022
Dear Leslie, Thank you for choosing Pinetree Marina Resort to stay with us and your review for our resort. It is wonderful to hear that you have enjoyed your stay with us, and spend your valuable time to write a review for us. We are very appreciated those reviews to let us know the area where we need to be improved so that we could take action on it. Best Regards

8/10 Good

Tang

Stayed 1 night in Jun 2022
Response from Duty Manager on 7 Aug 2022
Dear Tang, Thank you for the good rating on our resort. We look forward to welcoming you back. Best Regards

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, room comfort
Staycation
Amazing stay
Stayed 7 nights in Jun 2022
Response from Duty Manager on 7 Aug 2022
Dear Tony, Thank you for staying with us. Your excellent review and rating would definitely motivate our associates to deliver a high standard of service expected by our guest. We look forward to welcoming you back. Regards

8/10 Good

Cheng Kuang

Travelled with family
Liked: Cleanliness, room comfort
Mouldy wall
Got mouldy wall at one of the room, the rest is ok
Stayed 1 night in Jun 2022
Response from Duty Manager on 7 Aug 2022
Dear Cheng Kuang, Warmest greeting from Pinetree Marina Resort! Thank you for your sharing your kind review. We have duly noted the following issue you had highlighted and will emphasize these with related department for corrective measures to ensure improvement and no repeat occurrence. We look forward to welcoming you again in the future. Regards

10/10 Excellent

LI LI

Travelled with family
Liked: Cleanliness, room comfort
quite good. clean, nice view. only thay master toilet smelly even with ventilation fan on. hope can improve.
Stayed 1 night in Jun 2022
Response from Duty Manager on 7 Aug 2022
Dear LI LI, Thank you for your review and my apologies on the issue that you facing during your stay with us. I have shared with my team here and rest assured we are taking steps to rectify some of the areas pointed out. We hope to welcome you back in near future so that we can create more great experience for your coming stays. Warmest Regards.

8/10 Good

Shariffah

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022
Response from Duty Manager on 7 Aug 2022
Dear Shariffah, Thank you for the good rating on our resort. We look forward to welcoming you back. Best Regards

6/10 Okay

Lim

Stayed 1 night in May 2022

10/10 Excellent

Ching Koo

Travelled with group
Liked: Cleanliness, room comfort
Superb weekend stay!
Safe and convenient location with a superb sea view and an adjoining supermarket. Best of all, Hard Rock Cafe Puteri Harbour is in the same building!!!
Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Disliked: Room comfort
Bad Experience
Booked Deluxe room with Queen bed, but end-up with twin single. What kind of honeymoon with twin single? To Hotel Management - Please loom at the customer selection very carefully, customer made such choices for a reason. Can even utilise all the facility. I have booked to use the pool for only 30mins but too many people. To control the crowds, the hotel management make such arragement to guest who want to enjoy the facilities. When my time come, there are too many people using the pool which i believe their times is up. Very bad Civid SOP control. To Hotel Management - Please execute the control you put in place, please ensure guest are following the rules and control especially related to COVID. TQ.
Stayed 1 night in Oct 2021
Response from Duty Manager on 30 Oct 2021
Greetings from Pinetree Marina Resort Iskandar Puteri Johor Bahru! Dear Mr. Mohd Fazli, Thank you for your feedback and please accept our utmost sincere apologies for the unpleasant experience you had during your recent stay with us, every guest feedback and comment are important to us as we work towards ensuring the utmost in quality to meet with guest satisfaction. After further investigation has been carried out, we found out that upon check in there was no information given to my team that you were coming to celebrate your honeymoon and the first room given to you was 911 an Executive 2 bedroom which is larger compare to Deluxe one bedroom that you booked and it come with a King size bed. However, since you prefer to have a Deluxe One Bedroom as per your booking, my team therefore changed your room to 2312 accordingly. However instead of an actual King size bed, this room we've combine the 2 super single bed into a King size bed. Nevertheless, my team should brief you earlier about the bed arrangements prior to make the room change. With regards to the Swimming Pool situation, we truly apologize for it and despite the SOP is in place, still some of other guests refused to adhere to the SOP and not follow the instructions. Nevertheless, we shall thank you for giving us the feedback and through this feedback only we can improve further. Looking forward to see you again. Thank you. Best Regards.

10/10 Excellent

Verified traveller

Stayed 24 nights in Dec 2020
Response from Grace Chin, Duty Manager. on 24 Jan 2021
Dear Valued Guest, Thank you for the good rating on our resort. We look forward to welcoming you back. Best Regards.

8/10 Good

Chaemin

Travelled with family
Liked: Room comfort
Stayed 1 night in Dec 2020
Response from Grace Chin, Duty Manager. on 24 Jan 2021
Dear Valued Guest, Thank you for the good rating on our resort. We look forward to welcoming you back. Best Regards.

10/10 Excellent

Veen, Johor Bahru

Business traveller, Travelled with group
Liked: Cleanliness, amenities
Comfy and clean apartment to relax yourself. Easy access to nearest convenient stores. Free parking is given. Overall worth for the money👌
Stayed 1 night in Jul 2020
Response from Grace Chin, Duty Manager. on 20 Aug 2020
Dear Veen, Thank you for your gracious comments. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. It is always our goal to deliver exceptional service to each of our guests and we are pleased to know that your stay was no exception. Again, thank you for your feedback. We look forward to welcoming you again in the near future. Yours sincerely.

10/10 Excellent

Didi&Friends, Muar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is pretty impressive. I love the kitchen and of course the bathtub. Just one thing to highlight. The bathrooms floors are kind of slippery. incident/accident could happen. Please do something. Safety First!! Tq.
Stayed 2 nights in May 2020
Response from Grace Chin, Duty Manager on 18 Jul 2020
Dear valued guest, Thank you for taking your precious time to review our resort. It is wonderful to hear that you have enjoyed your stay with us, and spend your valuable time to write a review for us. We are very appreciated those reviews to let us know the area where we need to be improved so that we could take action on it. Best Regards.