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"I recently stayed at the Hilton New York Downtown and unfortunately had a very disappointing experience that I feel compelled to share. One of the most concerning issues during our stay was the lack of hot water. After a long day in cold New York weather, my elderly parents and I returned to our room expecting basic comfort, only to find that there was no hot water available. This forced us to shower in cold water, which was extremely uncomfortable and unacceptable—especially given that my mother has asthma. Situations like this can directly impact health and well-being, and I was quite dissatisfied that such a fundamental amenity was not available when needed. Additionally, we experienced a very alarming and frightening situation late at night. Around 2:00 AM, a group of 4–5 intoxicated men came to our door and attempted to open it. They remained outside our room for approximately 30–40 minutes, creating a highly distressing and unsafe environment for us. As guests, we expect a basic level of security and peace of mind, but this incident made us feel vulnerable and deeply unsettled. Overall, this stay did not meet expectations in terms of both comfort and safety. I hope the hotel takes these concerns seriously and improves their service and security measures to ensure that future guests do not have to go through a similar experience."

"Great location and room was fab. The walks a bit thin can hear noise from other room. Whilst there are coffee, tea and water facilities free on the ground floor a kettle in the room would be great. This would not however stop us staying here again staff were amazing. "

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"There was dried snot on the long pillows , the ac didn’t work they said it was shut off when it was like 75 degrees out . The staff were alright . Parking was close. That’s probably the only plus with this hotel "

"Great staff very friendly! Clean rooms very comfortable. "

"The best location and very nice staff plus affordable prices"

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"I would say the room was clean, felt spacious and relaxing. They do need to dust the headboards. They are responsive to your needs, and everyone is helpful and polite. It is in a great location. I would rebook this hotel"

"Rooms are clean with amazing buffet breakfast ! "