"Très accueillant. La boisson de bienvenue et les collations étaient délicieuses. Ils ont également recommandé de bons restaurants et des boutiques de fruits lorsque je me suis enregistré. J'ai particulièrement aimé Jenny, qui était la meilleure ! La chambre est propre, confortable et agréable. De ..."

"I am very satisfied with the luxurious interior, exterior and excellent service! I want to go again. Also, the front desk staff gently said, 'Should I pick you up from the airport? Did you have breakfast?" They treat me like a family, so I feel so warm that I don't want to go home. And the breakfast ..."

"What a lovely hotel. Very well set out and clean. The staff have all been amazing; welcoming, professional and knowledgeable. Whatever you need they will accommodate. The rooms are light filled and spacious. Had such a great nights sleep, with wonderful blockout blinds. The bathrooms are well laid ..."

"Great location in Hanoi! Beautiful hotel…infact stunning! Good pool/outside bar area on roof. Amazing staff: so attentive. We arrived very early in the morning due to our flight’s timing. We were prepared to sit and wait in the lobby but they put us in the spa so we could sleep on beds: so kind. ..."

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction."

"Friendly staff and great accessibility of the hotel."