4/10 Poor
Randall
Travelled with partner
5 May 2024
Disliked: Cleanliness
We dropped a contact holder in the bathroom, and an old gross pair of someone else's underwear was under the sink. Didn't notice till the morning as we were getting ready to leave from a concert from the night below.
When we checked in on Saturday, we were told that the room key would work when leaving the parking garage in the morning. We paid for parking when we paid for the room when we checked in. The key didn't work. Then a snotty rude person came on the help line and said we had to pay $100 in order to leave or put our flashers on and back up with 5 cars behind me. When I started to tell her I couldn't back up, she just said you need to pay in order to get out and cancelled the call.
We were very Thankful for a person going in. He swiped his pass card and got us out. Was not a happy camper.
Randall
Stayed 1 night in May 2024