We dropped our bags in the morning to hold until checkin. We asked about the local bus, & the one man who spoke English said the ONLY way to ride the bus was to buy a 2-day pass. A few min later when we went to tourist information @ the station, we learned you could pay per ride, which is what we wanted. The next thing was checkin @ 2:25pm. The building we slept in was 4-5 blocks from reception, which we had no idea about, & we were rushed to drop off our bags because reception closed @ 8pm that day (even though the email I received upon booking said 9pm). We were catching the free shuttle @ 3pm & returning & 8:50 from a local onsen. We ran to drop off our bags, & luckily they sent an employee with us to help, because it was 2 of us carrying 3 people’s bags since my father is handicapped. Lastly, when we got back @ night & fully inspected the room, we were amazed & the newly renovated space! The decor, walls, flooring, toilets, etc. were brand new. Unfortunately, they stopped there. The mattresses & bed frames were horrible. The mattresses were old, thin & slightly stained. The bunk bed frames were so old the front & back sagged so I was just lying on a bar that went across the middle. The bed springs were COVERED in rust, & I couldn’t believe that after the interior renovation they did, they hadn’t gotten new beds or mattresses. When we lied down, there was a dank aroma of rust & mildew. However, my mom loved the comforter. For $155/night, it just wasn’t worth it.