2/10 Terrible
Emma
Business traveller
10 Apr 2024
Liked: Cleanliness, property conditions & facilities
The crew sucks !
The Free Breakfast was undercooked scrambled eggs with egg shells in them EVERY DAY ! Asked for toast EVERY day instead of rice & was told EVERY day we dont have any bread, even with a grocery store RIGHT NEXT DOOR ! Hot water was barely warm. Elevator broken down 2 days in a row. My wife tried to order lunch from menu in room & was told NO western items were available 3 days in a row. We asked for breakfast to be delivered at 8am, the young inexperienced, untrained crew brought it up at 7am. At checkout the young crew had us wait for 12 minutes while they checked the room, then tried to charge us 300ps due to a spot of blood from my foot on the sheet and to make sure we didnt steal a pillow..... We are in our 60's and do not need to steal a pillow from your motel. You need to train your crew in guest relations and FIRE the F&B mgr. He is incompetent & is costing your property sales revenue. We will NEVER be back.....Also breakfast was terrible every day.....
Emma
Stayed 3 nights in Apr 2024