Império Serrano

Easy check in process. Clean room and very helpfull reception staff.

It is located directly across from the beach. I like that. You must cross a busy highway to get to the beach. there are restaurants on the property. They do not offer inclusive meal plan. You can purchase food from street vendors on the beach side of the street. There is no night life and no shopping near. It is peaceful quiet and pleasant but unless you have transportation or use a lift service there is not much to do. I was glad to spend my time here. Unfortunately, I was not able to tour as much as I wanted to. They don’t seem to make offers on how to use tour services. So you are left to your own devices to find out. Since I have a late flight I asked for a late check out. That request was denied. They allowed me an hour and a half to stay in the room.I had to checkout.So even though they allowed me to stay on the property I was temporarily homeless.it felt very awkward sitting poolside with my luggage. It is a beautiful place and location. The staff is friendly and helpful. Since this was my first time in Brazil I didn’t know what to expect. I felt left on my own to discover and find tour packages. The language is Portuguese it is a good idea to learn it before you come. The television had a translation button but it didn’t translate. The tv shows were about 97% Portuguese. I didn’t come to watch tv so I didn’t mind, but again where’s the music dancing and night life. It is June which is their winter. It was rainy bring a jacket.

The best feature that the hotel has is location. Additionally, the staff is very friendly and helpful . However , the rooms had very bad stained towels and sheets . The AC unit was old that it didn’t work properly.