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Reviews of Hôtel de l'Univers

3 out of 5
Hôtel de l'Univers
12 Place Châteaubriand, Saint-Malo, Ille-et-Vilaine

Reviews

8.4

Very good

Rating 10 - Excellent. 143 out of 378 reviews" "
Rating 8 - Good. 176 out of 378 reviews" "
Rating 6 - Okay. 50 out of 378 reviews" "
Rating 4 - Poor. 7 out of 378 reviews" "
Rating 2 - Terrible. 2 out of 378 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Russell

Disliked: Amenities
Room was fine, breakfast was expensive, staff forced me to pay for another room (because we had 4 guests total) despite the fact I reserved the 4 bed room online. The floors and walls are paper thin, so I learned the entire life story of the people staying above us. We asked the front desk for some tissues, because there weren’t any in the room. The lady told us that since they were only a 3 star hotel, they didn’t have any. I was unaware that tissues are only available in 4 star hotels Also parking is a nightmare, the front door was broken so I had to enter and leave the hotel through the bar (with stairs) with my son’s stroller. Everything else was amazing.
Stayed 1 night in Apr 2024

10/10 Excellent

june

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing we didn't like about the hotel or it's facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Gideon

Liked: Cleanliness, staff & service
Disliked: Room comfort
Central, friendly but basic and issues with smell
Positives - central location, friendly check-in service. Negatives - we had issue with neighbors smoking the whole night which with a draft coming through our door, filled our room with smoke smell. Keeping our window open the whole night did not really help. So overall we had quite a bad nights sleep which impacts the whole experience. Reception was quick to try help but the smell was still there unfortunately. Bathroom also smelled a bit (drain smell) so we kept the door closed. Basic and small room with no amenities like kettle, coffee or fridge. But otherwise it was ok, relatively modern and very central location (no parking though)
Stayed 1 night in Aug 2023

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
poor breakfast arrangements
Stayed 1 night in Aug 2023

10/10 Excellent

Anne

Stayed 2 nights in Aug 2023

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is the perfect spot to stay in Saint Malo. Just inside the walls and very close to parking (no stairs for suitcases). It is also right next to access to the ramparts. Lost of delicious food options near by including the restaurant at the hotel, which is lively and filled with customers. The rooms are a nice size and very clean. Honestly, I was worried with the rating but the hotel is much better than the overall rating suggests. Also, it is not loud at night. At least our room was not.
Stayed 1 night in Jun 2023

6/10 Okay

Mike

Travelled with partner
Disliked: Cleanliness
Strong smell of smoke in corridors. Could do with usb plugs. Could make better use of its history and position with better decor. Very convenient for exploring St Malo
Stayed 1 night in Mar 2023

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Overnight stay as part of road trip, will stay again.
Stayed 1 night in Jul 2022

8/10 Good

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

Julie

Stayed 1 night in Feb 2022

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We loved this hotel. It is in an excellent location, the staff are very friendly and efficient and the rooms, although a little on the small side, more then adequate and very clean. Bathroom was very spacious. Would definitely recommend a stay here!
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room amazingly small for 136 Euros Single person stay always penalized Bathroom bigger than main room and only a shower and toilet However late booking in centre of St Malo in August- same around the world!
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
Stayed 1 night in Aug 2020

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
The bar was fantastic and staff and location great!
Stayed 1 night in Apr 2018

10/10 Excellent

Deirdre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Great position in the walled town. Charming reception staff. Dire bar staff. Tiniest lift in the world. Inadequate towels. Comfortable compact room.
Stayed 1 night in Sep 2019

8/10 Good

Bruce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful but Noisy
Very good stay and a terrific location. Has elevator, albeit a very small one. Staff was great and English-speaking. Only negative was a mixed blessing--the great location puts it near many noisy bars with outdoor seating that leads to noise until 1 a.m.
Stayed 3 nights in Sep 2019

2/10 Terrible

LEONARD

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Gale

Stayed 1 night in Jul 2019

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly situated in San Malo
Perfectly situated in San Malo. We couldn’t be happier. Best beds and cushions on our entitet trip. Friendlt and helpful staff
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service
Best thing is the walled city it is in. By the entrance farthest from ferry dock. Dont go in first entrance. Look for hotel de ville. This may be the cleanest and safest old city ive visited. And ive seen most. Plus it has a beach. Train station was a ten minute wal away. Some said the restaurant noise was bad. Not so bad. This square was popular though. Lots of atms, waffle, crepe, sweets stands close by. I left an hour late because i was unaware of endland france time change. They didnt question it. Room had new shower. Safe was small. Some cigarette smoke. Probably from room across hall.
Stayed 1 night in Jul 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality, convenient,&FairPrice
Conviennent position in town with close parking. Good size room & good facilities. Nice bar and breakfast area.Fair price for this popular area. Will stay again
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

fergus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel.great value great srevice
All round brilliant.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location, friendly stuff, nice and clean rooms with comfortable beds, Certainly I'd recommend it
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice but noisy.
Nice enough room, but lots of noise from bar below until 1am then another 30 mins of moving tables after. And this was a quiet Monday night! Staff nice and friendly.
Stayed 1 night in May 2019

8/10 Good

Greg

Liked: Cleanliness, staff & service, room comfort
Not parking friendly
Hotel is within the walled city - sever parking restrictions are in play - if you ride a motorcycle you have to park it overnight outside the walls. None of this is evident while booking - google maps show many parking places opposite hotel this is no longer true. The rooms are as in the photo. Mine was chocolate brown and red, with dark wood furniture. Its all a bit dated and needs a refresh, it is however clean. WiFi is a bit on & off. No air con in my room. As you look at the hotel in the photo the total left side is under reconstruction so dont expect to get a lay in, work starts early.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, simple but clean and pleasant room.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was set in a nice area but parking was a nightmare.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Everything about the room, bathroom, etc was nice, but the attached restaurant left it’s door to the lobby open all night and Ron’s of cigarette smoke floated up into the rest of the hotel. It smelled terrible all night long!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel with best bar in old city quiet in jan but fun
Stayed 2 nights in Jan 2019

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location :)
Fabulous location, absolutely perfect to explore the old walled city of St Malo before catching boat to Portsmouth. Basic room was a good size, nice big comfortable bed and good size bathroom although a bit dated. Staff were very pleasant and welcoming. There was an extra charge (not mentioned on Hotels.com) though for our dog of 10€ a night with a 150€ damage deposit for him which they said would not be taken, but of course it was..! We didn’t receive it back until some 2 weeks later - bit cheeky given we were only in the room under 24hrs! Hotel and location was great though and we would book again but this time know the extra costs in advance.
Stayed 1 night in Nov 2018

8/10 Good

Tina

Liked: Cleanliness, staff & service
Small but good value.
Very good value but very small. Is good for a short trip / overnight stay or a weekend where you are not planning on staying in the room much. Was a little noisy for a Thursday night. Overall the hotel is charming.
Stayed 1 night in Dec 2018

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Lovely. Xmas lights all over front of hotel. Very comfortable rooms very warm , staff very nice, we enjoyed our stay and will book again, good price on special for one night
Stayed 1 night in Nov 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Jennifer, Leigh on Sea, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel. Excellent location. Staff are lovely. Has an unusual bar and the staff literally run to get the orders to the clients.
Stayed 4 nights in Oct 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At Malo, central
So central it's amazing, the bar is brilliant.
Stayed 1 night in Oct 2018

6/10 Okay

Steve, Newbury, UK

Liked: Cleanliness, staff & service
Location, location.
Ideal location, close to the ramparts with lots of nearby restaurants, although those nearest have premium pricing. Hotel clean and staff helpful and friendly. Beds narrow and not that comfortable, but excellent shower and very clean toilet. St Malo an excellent walled city and very interesting, good shopping too.
Stayed 2 nights in Sep 2018

8/10 Good

C A

One-nighter...
Nice old period property in good location in the walled city area. Breakfast cold do with a re-vamp, but generally happy with my stay.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Oldish hotel 'intra muros' i.e. in the old town
Very hard to find a parking place (it was 'Quinze Aout')
Stayed 1 night in Aug 2018

8/10 Good

Brian, Deal, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
If you are traveling by car best to park as close as you can to the main entry to the old city walls. Once inside navigating the narrow streets is an experience and parking is limited. The hotel is located just inside the main city gates. We found the best parking for times and price was on the approach road but on the opposite side, so go round the roundabout before crossing the bridge leading to the city walls. Rooms are small but very comfortable and very clean - and the bar cocktails are great!
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in St Malo. Hotel nice friendly and clean. Bathroom old looking but great shower. All in all a very very good stay.
Stayed 1 night in Aug 2018