Title: Hotel Mercedes Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Mercedes Beachside hotel to enjoy 3 outdoor pools and sand beach ![On the beach, sun-loungers, beach umbrellas, beach towels](https://images.trvl-media.com/lodging/9000000/8160000/8151400/8151382/a3d5474a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/47566f90-80c4-4b1b-9c17-c66378d3a3a6-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Garden](https://images.trvl-media.com/lodging/9000000/8160000/8151400/8151382/8cd1051d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/9000000/8160000/8151400/8151382/d6a0461c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/9000000/8160000/8151400/8151382/9523027f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Mercedes offers a beachfront escape with sun loungers on the sand. Guests enjoy a relaxing atmosphere, three outdoor pools, and spa treatments like deep-tissue massage and aromatherapy. Enjoy free in-room WiFi and drinks from beach or poolside bars. 8.8 Excellent ## Popular amenities - Gym - Bar - Spa - Room service - 24/7 front desk - Breakfast included £122 includes taxes & fees 4 Dec - 5 Dec ## Room options ### Check availability for these dates Tonight [Nov 30 - Dec 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=8151382&PinnedHotelID=8151382&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=8151382&PinnedHotelID=8151382&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 1 - Dec 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=8151382&PinnedHotelID=8151382&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=8151382&PinnedHotelID=8151382&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=8151382&PinnedHotelID=8151382&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=8151382&PinnedHotelID=8151382&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=8151382&PinnedHotelID=8151382&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=8151382&PinnedHotelID=8151382&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 12 of 12 rooms ![Suite Garden | Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/9000000/8160000/8151400/8151382/2db4f7f5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Garden 8.0 Very good 3 reviews ### Highlights Air conditioning Smart TV Blackout curtains Separate bedroom Hairdryer Private bathroom Minibar Cable channels - 344 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 2 Single Beds ![Suite Vip | Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/9000000/8160000/8151400/8151382/abe29129.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Vip ### Highlights Separate sitting area Private indoor hot tub Air conditioning Smart TV Blackout curtains Separate bedroom Jetted bath Hairdryer - 452 sq ft - 1 bedroom - Partial ocean view - Sleeps 2 - 1 King Bed ![Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/9000000/8160000/8151400/8151382/62b7c438.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Standard 8.0 Very good 5 reviews ### Highlights Separate sitting area Air conditioning Smart TV Blackout curtains Separate bedroom Hairdryer Private bathroom Minibar - 301 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Single Bed ![Suite Ocean | Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/9000000/8160000/8151400/8151382/41d6e63c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Ocean 10.0 Exceptional 2 reviews ### Highlights Separate sitting area Air conditioning Smart TV Blackout curtains Separate bedroom Hairdryer Private bathroom Minibar - 301 sq ft - 1 bedroom - Ocean view - Sleeps 2 - 1 Queen Bed ![Suite Master | Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/9000000/8160000/8151400/8151382/868d1d16.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master 10.0 Exceptional 1 review ### Highlights Private indoor hot tub Air conditioning Smart TV Blackout curtains Separate bedroom Jetted bath Hairdryer Separate bath and shower - 430 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Suite Master Duplex | Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/9000000/8160000/8151400/8151382/3836cdd3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master Duplex ### Highlights Separate sitting area Private outdoor hot tub Air conditioning Smart TV Blackout curtains Separate bedroom Jetted bath 2 bathrooms - 1076 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 2 Single Beds ![Suite Duplex Village | Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/9000000/8160000/8151400/8151382/ecd06bc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Duplex Village 8.0 Very good 1 review ### Highlights Air conditioning Smart TV Blackout curtains 2 bedrooms Hairdryer Private bathroom 2 bathrooms Minibar - 646 sq ft - 2 bedrooms - Sleeps 4 - 1 Queen Bed and 2 Single Beds ![Suite Deluxe | Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/9000000/8160000/8151400/8151382/542863de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Deluxe 10.0 Exceptional 1 review ### Highlights Separate sitting area Air conditioning Smart TV Blackout curtains Separate bedroom Hairdryer Private bathroom Minibar - 344 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Suite Village | Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/9000000/8160000/8151400/8151382/w5466h3648x0y0-3b9ce30f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Village 8.0 Very good 1 review ### Highlights Separate sitting area Air conditioning Smart TV Blackout curtains Hairdryer Private bathroom Minibar Cable channels - 323 sq ft - Sleeps 2 - 1 King Bed ![Suite Standard Premium | Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/9000000/8160000/8151400/8151382/585d5d8b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Standard Premium 9.0 Wonderful 2 reviews ### Highlights Separate sitting area Air conditioning Smart TV Blackout curtains Separate bedroom Hairdryer Private bathroom Minibar - 1 bedroom - Sleeps 2 - 1 Queen Bed ![Suite Duplex | Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/9000000/8160000/8151400/8151382/b0450c31.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Duplex ### Highlights Separate sitting area Air conditioning Smart TV Blackout curtains 2 bedrooms Hairdryer Private bathroom 2 bathrooms - 538 sq ft - 2 bedrooms - Sleeps 4 - 1 Queen Bed and 2 Single Beds ![Suite Village Junior | Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/9000000/8160000/8151400/8151382/4b552281.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Village Junior ### Highlights Separate sitting area Air conditioning Smart TV Blackout curtains Separate bedroom Hairdryer Private bathroom Minibar - 301 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Single Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FIlhabela-Hotels-Hotel-Mercedes.h8151382.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FIlhabela-Hotels-Hotel-Mercedes.h8151382.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-23.75927%2C-45.35071&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=XLOx7xk6j9eaIBY0_Qg6rl7s8MM=) Avenida Leonardo Reale, 2220, Ilhabela, SP, 11630-000 #### What's nearby - Viana Beach - 2 min walk - 0.1 miles - Siriuba Beach - 3 min walk - 0.2 miles - Sino Beach - 13 min walk - 0.7 miles - Praia do Sino - 17 min walk - 1.0 mile - Pedra do Sino - 2 min drive - 1.3 miles #### Restaurants - ‪Manjericão - ‬3 min drive - ‪Restaurante Cheiro Verde - ‬3 min drive - ‪Hotel Mercedes - ‬3 min walk - ‪Pizzaria Mozarello - ‬3 min drive - ‪Bar Mercedes - ‬1 min walk ## About this property ### Hotel Mercedes Hotel located in Praia Mercedes A free breakfast buffet, a beach bar and a poolside bar are just a few of the amenities provided at Hotel Mercedes. With amenities such as a beachfront location and sunloungers, this hotel is the perfect place to soak up the sun. Treat yourself to a facial, a massage or hydrotherapy at Eme Spa, the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and a garden. You'll also enjoy the following perks during your stay: - 3 outdoor pools, along with sunloungers and pool umbrellas - Free valet parking - Tour/ticket information, wedding services and outdoor furniture - 1 meeting room, a banquet hall and beach towels Room features All 55 rooms feature comforts such as air conditioning, as well as perks such as late-night room service and free WiFi. More amenities include: - 52-inch Smart TVs with cable channels - Wardrobes/cupboards and housekeeping ## Similar properties ![Private beach, sun-loungers, beach towels, snorkelling](https://images.trvl-media.com/lodging/5000000/4500000/4496300/4496265/94f76b04.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Barra Do Piuva Porto Hotel Piuva - On private beach - Pool - Hot tub - Breakfast included 9.4 Exceptional 493 reviews £103 includes taxes & fees 4 Dec - 5 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=4496265&PinnedHotelID=4496265&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, a heated pool, pool loungers](https://images.trvl-media.com/lodging/15000000/14830000/14822900/14822828/bb797016.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kalango Hotel Boutique Cocaia - Pool - Breakfast included - Kids pool - Parking included 9.4 Exceptional 408 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=14822828&PinnedHotelID=14822828&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/21000000/20960000/20950200/20950173/5637eeb1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Real Villa Bella Santa Tereza - 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Pool - Breakfast included - Parking included - Free WiFi 10 Exceptional 8 reviews £67 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=106261890&PinnedHotelID=106261890&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/5000000/4360000/4356700/4356641/e2ea45c7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Praia do Portinho Portinho - Pool - Hot tub - Breakfast included - Parking included 9.2 Wonderful 212 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=4356641&PinnedHotelID=4356641&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/7000000/6310000/6308400/6308342/92c2d35f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Ilhabela Vila - Pool - Breakfast included - Kids pool - Parking included 8.0 Very good 352 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=6308342&PinnedHotelID=6308342&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered valet parking on site ### Food and drink - Free buffet breakfast available daily 8:00 AM to 10:30 AM - A bar/lounge - A beach bar - A poolside bar - A restaurant ### Things to do - 24-hour gym - 3 outdoor pools - Arcade/game room - Billiards/pool table - Full-service spa ### Family friendly - 3 outdoor pools - Arcade/game room - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Dry cleaning/laundry service - Housekeeping (on request) - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Meeting room ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - In a nature reserve - On the beach - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - Aromatherapy - Deep-tissue massages - Facials - Hot tub - Hydrotherapy - Spa open daily ### Accessibility - No lift ### More - Banquet hall - Mediterranean architecture - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Hair dryer - Towels provided ### Entertainment - 52-inch smart TV with cable channels ### Food and drink - Late-night room service - Minibar ### More - Access via exterior corridors - Air conditioning - Safe ## Policies ### Check-in Check-in time starts at 3:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Cleaning/housekeeping/linen are available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information. ### Property is also known as Hotel Mercedes Hotel Mercedes Ilhabela Mercedes Ilhabela Hotel Mercedes Ilhabela, Brazil Hotel Mercedes Hotel Hotel Mercedes Ilhabela Hotel Mercedes Hotel Ilhabela ## Frequently asked questions ### Does Hotel Mercedes have a pool? > Yes, this property has 3 outdoor pools. ### How much does it cost to stay at Hotel Mercedes? > As of 30 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Mercedes on 4 Dec 2025 start from £122.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Ilhabela-Hotels-Hotel-Mercedes.h8151382.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Mercedes pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Mercedes? > Valet parking is free at this property. ### What time is check-in at Hotel Mercedes? > Check-in begins at 3:00 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Mercedes? > Checkout is at noon. ### Where is Hotel Mercedes located? > Nestled on the beach, this Praia Mercedes hotel is within a 5-minute walk of Viana Beach and Siriuba Beach. Sino Beach and Praia do Sino are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Mercedes Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 131 8 - Good 73 6 - Okay 21 4 - Poor 8 2 - Terrible 3 ### 9.0/10 Cleanliness ### 9.0/10 Staff & service ### 9.0/10 Amenities ### 8.6/10 Property conditions & facilities ### 9.0/10 Eco-friendliness ### 8/10 Good #### Hunter 21 Sept 2025 Liked: Staff & service, amenities It was a nice stay ##### Hunter Stayed 6 nights in Sep 2025 ### 10/10 Excellent #### William 10 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities One of the best hotels on Ilhabela. I highly recommend this place ##### William Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Larisa 16 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My husband and I enjoyed our stay in this beautiful hotel walking distance to Sino beach. ##### Larisa Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### Armando 18 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastic The hotel is fantastic, better than expected. The area, the people and the hotel itself were awesome. The hotel has a restaurant and a private beach. The food was fantastic and the beach is clean and well taken care of. I recommend this hotel to everyone wants a get away from life stress. ![](https://a.travel-assets.com/ugc/hotel-reviews/588FD94FBDC3E7F89E73F2BBAC6699CE31DC47E71737223417327.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/73EB3BB3D7630E810CC774F9DC3798A009A889AE1737223450094.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Armando Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Carlos Kazuo 13 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was perfect. The hotel is beatiful, has a beach just in front. When I get they I realized my tire was flat. The guys from the hotel took my car to fix it while I was out in a boat trip, they were simply amazing. Very good breakfast. Their restaurant water front is also very good. Prices are not cheap but it worth it. ##### Carlos Kazuo Stayed 2 nights in Jul 2025 ### 8/10 Good #### Mario Eugenio 21 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Mario Eugenio Stayed 3 nights in Jun 2025 ### 6/10 Okay #### Raphael C 12 Aug 2025 Disliked: Property conditions & facilities, room comfort #### Hotel parou no tempo. Não visitava o hotel há alguns anos e me surpreendeu a estrutura interna, principalmente em relação ao quarto. O banheiro escuro, com itens desgastados, roupas de cama bem velhas. Não entrega o que se cobra pela diária. Minha sensação é de que focaram na atualização da área da piscina externa e restaurante e esqueceram do principal, o hotel. ##### Raphael C Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### MIRELLA 3 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente hotel ! Super recomendo ! Estadia incrível ! Hotel lindo, muito limpo e organizado, funcionários muito educados, receptivos e solícitos. Tem uma ótima localização com uma vista maravilhosa . Acesso a praia e conta com piscina a também . Restaurante em frente ao hotel ótimo, comida deliciosa, atendimento maravilhoso. Super recomendo ! Adorei ! Quarto ótimo, cheiroso, roupa de cama limpinha e macia. Só tenho elogios . ##### MIRELLA Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Edmilson 3 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Legal Boa estadia. O quarto era antigo (ala antiga do hotel) porém reformado. Tudo limpo e relativamente novo. As piscinas internas e partes do hotel estavam em obras. Excelente café da manhã, piscina aquecida, deck privativo e praia particular foram os pontos fortes. Tive apenas um problema com esquecimento de um óculos de sol no salão de jogos que nao foi recuperado até o momento. ##### Edmilson Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Eduardo 1 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel muito completo e com boa estrutura ##### Eduardo Stayed 2 nights in May 2025 ### 10/10 Excellent #### Jéssica 1 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lindo Hotel lindo, foi um final de semana maravilhoso ![](https://a.travel-assets.com/ugc/hotel-reviews/5b2dc14a-1953-4b4c-a656-c43bd04515b8-1746093363543.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jéssica Stayed 2 nights in Apr 2025 ### 2/10 Terrible #### Lucas 4 Apr 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort #### Não fiquem na suíte master duplex! Me hospedei na Suíte Master Duplex do Hotel Mercedes, o quarto mais caro do hotel, e minha experiência foi simplesmente desastrosa. Em três dias: • O ar-condicionado parou de funcionar QUATRO vezes. No verão. Em Ilhabela. • A jacuzzi na varanda, que era o grande diferencial da suíte, não funcionou e soltava muita sujeira. A manutenção ficou quase 3 horas tentando consertar, e no final admitiram que não sabiam mais o que fazer. • Wi-Fi não funciona no quarto com cama de solteiro, onde o ar-condicionado ainda está funcionando. E na suíte principal (onde deveria ser confortável), estou suando na cama enquanto escrevo essa avaliação. Paguei caro por uma suíte para quatro pessoas sendo que éramos apenas duas, buscando conforto, exclusividade e uma experiência especial. No fim das contas, fiquei assistindo técnico entrar e sair do quarto no meu último dia, ao invés de aproveitar a viagem. E como cereja do bolo: tentei mandar um e-mail de reclamação pro endereço que me passaram e ele simplesmente não existe. Me senti feito de otário. A expectativa era de alto padrão. O que recebi foi descaso, estrutura precária e falta de respeito com o cliente. ##### Lucas Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Thays 7 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel 10/10 instagramavel é lindo Hotel 10/10 uma estrutura incrível, muitas opções de piscinas, a piscina que fica dentro do hotel é linda demais, com água verdinha e muito instagramavel. A estrutura que fica na beira da praia junto da piscina e restaurante também é incrível, beleza surreal, por do sol lindo no deck, a estrutura do hotel realmente é muito linda e instagramavel. Quando vamos em direção ao quarto os corredores parem cavernas. Apenas o café da manhã deixou a desejar, é bom mas poderia melhorar. ##### Thays Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Sara Cristina Borges 13 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Maravilhoso! O hotel é surpreendente! Na chegada fomos muito bem recebidos, e nos foi apresentado todo o hotel. O quarto era reformado, cama confortável, chuveiro e secador maravilhosos! A piscina com água de cachoeira é linda e fica quentinha mais a tarde, a praia e píer está ao atravessar a rua e tudo muito bem cuidado. Ele é mais bonito pessoalmente do que nas fotos! Atendimento e estrutura merece 5 estrelas. ![](https://a.travel-assets.com/ugc/hotel-reviews/3650C13C10D81267076C9FBE796CF5DFCAD717591739488597471.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A5BEB4845682EAA53284C28962B41E0AB67F5BBD1739488597825.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sara Cristina Borges Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Hemanuela 28 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente! Adoramos nossa estadia durante o final de semana em que fomos. O Hotel sem dúvida um dos melhores de Ilhabela, bem localizado, enfrente a praia com bar/restaurante e toda a infraestrutura necessária para garantir o conforto aos hóspedes. Os funcionários são bem educados e muito prestativos. Quarto confortável, Wi-Fi funciona super bem em todos os ambientes e o café de Excelente qualidade, servido com vista para o mar. Com certeza voltaremos! ![](https://a.travel-assets.com/ugc/hotel-reviews/4075DC43BF25FDA1926B5D9099AFBC8B794A52631738079413542.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9E3EB82DB9141FAAB0C432DE54E7AEF9B99CA9EC1738079413583.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C1F58BB2CF8E30D0A5EA171E2516BC0965649A871738079413148.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FE32BF90BD70021F7194DD4A86BF42FC7F07C56D1738079409058.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Hemanuela Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Cley 22 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Ótimo atendimento, café da manhã excepcional, vista ótima da praia ![](https://a.travel-assets.com/ugc/hotel-reviews/F366BF845313DA8C3DB7E1A20D290A4DCECE3D341737510950070.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ABB5F4B3A4578F51334B7467B157010ABC276F541737510949995.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/871C486F9B32C7F457F4A8946A3F3429573A4B0C1737510951350.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2055736482DCBBAED9462447EF92F51A65EF698C1737510950256.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Cley Stayed 3 nights in Jan 2025 ### 8/10 Good #### Helena C. Z. 19 Jan 2025 Liked: Staff & service #### Praia “quase” particular. Hotel com estrutura de praia e piscina excelentes, um Deck maravilhoso. O restaurante, com poucas opções, é com custos elevados. Hotel está passando por reformas de algumas áreas, a piscina interna não estava sendo utilizada. Café da manhã muito bom com variedade. Camas ok ! Toalhas precisam melhorar “ásperas”, travesseiros precisam trocar. ![](https://a.travel-assets.com/ugc/hotel-reviews/93C052C784E68C38006D0C727EC03AFF64D010F91737253251514.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7E3CC82B8C6CA3EAC0475C313FEF3A3E389B059B1737253251650.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8DF4108936234598D327E4EF243832D7BEDF2C111737253251769.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C5424F0D91A9A168C68F75C8EB2C5BA00BFF836B1737253251651.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Helena C. Z. Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Luis Paulo 18 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Tudo perfeiton Tudo perfeito. Super recomendo. Excelente hotel ##### Luis Paulo Stayed 3 nights in Jan 2025 ### 8/10 Good #### GUSTAVO 14 Jan 2025 Liked: Staff & service, property conditions & facilities, room comfort Foi muito boa, a localização e atendimento, impecáveis... Mas os estofados e roupa de cama (as decorativas) estavam encardidas assim como teto e detalhes do apartamento ##### GUSTAVO Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Verified traveller 3 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Experiência Perfeita a localização, embora o hotel seja antigo, está muito bem conservado, quarto muito bom, com tv nova, e banheiro moderno. O Serviço do hotel foi impecável, café da manhã incluso, bem variado e o restaurante da praia, um conforto só. ![](https://a.travel-assets.com/ugc/hotel-reviews/12C0223AF921D1F69872D01C146FF06ACE7625451735917892867.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Carlos Eduardo 16 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort A nossa estadia foi muito boa. Tivemos um problema em Ilhabela. Teve algumas enchentes e perdemos a placa do nosso carro. O hotel foi muito solícito em nos ajudar. O café da manhã é incrível. A vista é toda a estrutura do hotel é fantástica. Voltaremos em breve. ##### Carlos Eduardo Stayed 2 nights in Dec 2024 ### 8/10 Good #### Verified traveller 11 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muito boa ##### Verified traveller Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Renan 21 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort O hotel é lindo, ótimo para ir com crianças.. ##### Renan Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Paulo 7 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Feliz em me hospedar no hotel Mercedes segunda vez que me hospedo no Mercedes e sempre muito bem atendido, atenciosos e prestativos, acomodações excelentes voltarei mais vezes. ![](https://a.travel-assets.com/ugc/hotel-reviews/F1CBD79C5D3749DDF5E2503C8493E557BD72849B1728315276454.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9729155BE7DA5DFDFA42AF6EE918E1207EBE5FBC1728315277035.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7A8202535A3FA25126E859B9B0C6E00EDA5580EE1728315276291.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FB567A090ED7E9A85DE9ED5C175A389C4FA720D71728315276340.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Paulo Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### fabiana 30 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Otimo hotel. Limpeza, cafe da manha ok , lazer , chuveiro. 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