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Terrible sewer stench in the room. Apparently long standing as the desk clerk had heard my story numerous times in the past. Complaints received but no action taken, not even an apology!!!
We had a lovely stay at Hyde…we moved here last minute after having a terrible experience at another hotel and Hyde was the perfect hotel
to move too! The rooms were modern and clean, comfy beds, quiet and lovely pool area. Would recommend!!
We had a wonderful stay . The staff was very attentive. The hotel is beautiful.
Jesiel
Stayed 4 nights in Sep 2023
Response from Rosa Deza on 31 Oct 2023
Dear Jesiel,We are thrilled to hear that you enjoyed your visit! Taking the time to share your feedback means a great deal to me and the rest of the team. Your experience allows us to understand how to continue delivering exceptional service to guests like you. On behalf of all of us at Hyde Ibiza, thank you for staying with us and we look forward to welcoming you back soon.Sincerely,Rosa DezaReservations Agent
Amazing stay. The pool at the hotel is literally everything and the beach next to it is as well. We loved it. One con is the walls in the rooms are very thin and you can hear everything your neighbor is doing
Verified traveller
Stayed 2 nights in Sep 2023
Response from Rosa Deza on 31 Oct 2023
Dear Sir/Madam,We are thrilled to hear that you enjoyed your visit! Taking the time to share your feedback means a great deal to me and the rest of the team. Your experience allows us to understand how to continue delivering exceptional service to guests like you. On behalf of all of us at Hyde Ibiza, thank you for staying with us and we look forward to welcoming you back soon.Sincerely,Rosa DezaReservations Agent
Such a spectacular hotel with a young, fresh and cool vibe. Absolutely loved my stay here and definitely would be coming back! All of the staff were absolutely incredible and warming from the moment I stepped foot into the building till my checkout day. 10000/10!
Damola
Stayed 1 night in Sep 2023
Response from Hind on 2 Oct 2023
Dear Damola,Sending you warm greetings from the beautiful white island! We're absolutely pleased to hear that you had a wonderful time during your stay in HYDE Ibiza. Knowing that you enjoyed your experience makes us very happy. We look forward to welcoming you back pretty soon. Warm regards, Hind SARI - Reservations Team
The property has only been open for a couple of weeks but is beautiful and perfectly located. Three great pools with sea and Mountain Views and lots of hikes, trails and beach surrounding it.
All staff were lovely and very accommodating.
Kirsty
Stayed 4 nights in Aug 2023
Response from Rosa Deza on 6 Sept 2023
Dear Kirsty,Sending you warm greetings from the beautiful shores of Ibiza!We're absolutely thrilled to hear that you had a wonderful time during your stay with us. Knowing that you enjoyed your experience warms our hearts and makes all our efforts worthwhile.As we look ahead, we can't help but feel excited about the possibility of welcoming you back in the near future. And, of course, we have an exciting event on the horizon - our Grand Opening in 2024. It would be a genuine pleasure to have you join us for this special occasion, creating unforgettable memories together.Should you require any assistance or have any special requests, please don't hesitate to let us know. Your comfort and happiness are our top priorities.Until we meet again, please take care, and we can't wait to see you soon!Warmest regards,Rosa DezaReservations Agent
10/10 Excellent
Carolina
31 Aug 2023
Carolina
Stayed 4 nights in Aug 2023
Response from Rosa Deza on 6 Sept 2023
Dear Carolina,Greetings from sunny Ibiza!We wanted to express our heartfelt gratitude for your outstanding rating and feedback regarding your recent stay at our hotel. Your glowing punctuation truly made our day!Your high marks motivate us to continue delivering exceptional experiences to all our guests. We are thrilled to know that you had a wonderful time during your stay, and your satisfaction is our ultimate reward.Thank you for choosing our hotel, and we look forward to hosting you again in the future. If there's anything specific you enjoyed or any suggestions you have to make your next stay even better, please feel free to share. Your input is invaluable to us.Warmest regards,Rosa DezaReservations Agent
Good service, close to beach, restaurants and shops.
Johan
Stayed 8 nights in May 2024
10/10 Excellent
Axel Andres
Travelled with partner
9 Oct 2023
The staff are super friendly and always ready to talk or help. Really nice deco and very new. Definitely recommendable.
Axel Andres
Stayed 3 nights in Oct 2023
Response from Rosa Deza on 31 Oct 2023
Dear Axel Andres,We are thrilled to hear that you enjoyed your visit! Taking the time to share your feedback means a great deal to me and the rest of the team. Your experience allows us to understand how to continue delivering exceptional service to guests like you. On behalf of all of us at Hyde Ibiza, thank you for staying with us and we look forward to welcoming you back soon.Sincerely,
Dear Hans,We are thrilled to hear that you enjoyed your visit! Taking the time to share your feedback means a great deal to me and the rest of the team. Your experience allows us to understand how to continue delivering exceptional service to guests like you. On behalf of all of us at Hyde Ibiza, thank you for staying with us and we look forward to welcoming you back soon.Sincerely,Rosa DezaReservations Agent
Great location to explore the island
Nice hotel with great facilities (like pool, gym) and good to be able to use facilities from both hotels (Hyde Mondrian)
Great bed and shower
Option for valet parking
- More space for clothes / closet space
- When we asked for a dental kit and towels we had to remind the staff what we requested
- Cocktails at the pool can definitely be improved. Not good value for money.
Marie Claire
Stayed 5 nights in Sep 2023
Response from Rosa Deza on 31 Oct 2023
Dear Marie Claire,Thank you for taking the time to provide us with your detailed feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can improve the guest's experience.Separately, thank you so much for your compliments about the facilities. Thank you again for your valued feedback. We rely on your comments to improve our service and trust that your next stay with us will be nothing short of exceptional.Sincerely,Rosa DezaReservations Agent
8/10 Good
Cyril
1 Oct 2023
Cyril
Stayed 7 nights in Sep 2023
Response from Rosa Deza on 31 Oct 2023
Dear Cyril,We are thrilled to hear that you enjoyed your visit! Taking the time to share your feedback means a great deal to me and the rest of the team. Your experience allows us to understand how to continue delivering exceptional service to guests like you. On behalf of all of us at Hyde Ibiza, thank you for staying with us and we look forward to welcoming you back soon.Sincerely,Rosa DezaReservations Agent
Dear Orges, We are thrilled to hear that you enjoyed your visit! Taking the time to share your feedback means a great deal to the whole team. Your experience allows us to understand how to continue delivering exceptional service to guests like you. On behalf of all of us at Mondrian Ibiza, thank you for staying with us and we look forward to welcoming you back soon.Sincerely,The team at Mondrian Ibiza
Dear Hughy,We are thrilled to hear that you enjoyed your visit! Taking the time to share your feedback means a great deal to me and the rest of the team. Your experience allows us to understand how to continue delivering exceptional service to guests like you. On behalf of all of us at Hyde Ibiza, thank you for staying with us and we look forward to welcoming you back soon.Sincerely,Rosa Deza Reservations Agent
Dear Riccardo,We are thrilled to hear that you enjoyed your visit! Taking the time to share your feedback means a great deal to me and the rest of the team. Your experience allows us to understand how to continue delivering exceptional service to guests like you. On behalf of all of us at Hyde Ibiza, thank you for staying with us and we look forward to welcoming you back soon.Sincerely,Rosa DezaReservations Agent