Reception

Reviews of Hotel Rainbow Tower Shamshabad Airport Zone

3 out of 5
Hotel Rainbow Tower Shamshabad Airport Zone
1,8-27/2, International Airport Road, Shamshabad, Hyderabad, Telangana

Reviews

4.6
Rating 10 - Excellent. 2 out of 14 reviews" "
Rating 8 - Good. 1 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 3 out of 14 reviews" "
Rating 2 - Terrible. 6 out of 14 reviews" "

5.6/10

Cleanliness

5.8/10

Staff & service

6.6/10

Amenities

5.4/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

2/10 Terrible

MIWA

Stayed 1 night in Sep 2022

6/10 Okay

Suma

Travelled with family and small children
Liked: Staff & service
Bit deserted n felt bit unsafe
Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pathetic experience
I had called the property 1 hour before checkin (8.30pm) time, and nothing was informed. When I reached the hotel it was informed that there is water issue and cannot allow to checkin. Later they asked me to stay at another hotel of them which wasmt safe and in interior. When I reached hotel rainbow international I was asked to go to the thirt property named hotel birde. there was no restaurant to have my dinner and the food available at the hotel was pathetic and with food color which did not come off even after hand wash with soap. Got stoamach ache in the middle of the night and had no option to go elsewhere as I had morning flight to Mumbai. Sadly had to leave for the airport at 5.30 am and had to ead something at the airport as no one was there at reception to even listen to my complaint. Request hotels.com to take a action against it.
Stayed 1 night in Aug 2022

2/10 Terrible

Rajasekhar

Stayed 1 night in Jun 2022

6/10 Okay

Joseph

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Hotel was filthy and offered minimal amenities. Would not bring a glass to use in the room. Area is quite noisy with trains etc. Rooms in bad shape, not clean. Too expensive for what you get. Only positive is that they allowed us to store luggage.
Stayed 1 night in Dec 2021
Response from Rainbow tower on 27 Jan 2022
Dear guest, Greetings from Hotel Rainbow Tower, Hyderabad. At the outset we thank you for reviewing us on the portal. We are afraid we could not meet your expectations. Your concerns have been escalated to the concerned team and the necessary corrections would be implemented soon. Do give us the opportunity to serve you back. Thanks, Team Rainbow Towers

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Don't come here if you are looking to sleep!
The hotel is located on a busy road and intersection and because there is no sound-proofing you will hear every single car honk (and those are very frequent) from your room. In fact, we could not only hear the car honks all night long but even people's conversations on the street below and in the rooms on our floor.
Stayed 1 night in Jan 2020
Response from manager on 12 Jan 2020
Dear Guest, Greetings from Rainbow Tower!!! Thank you for your recent stay at Rainbow Tower, It was a great pleasure having you with us. I really appreciate you taking the time out of your busy schedule to write and share your valuable feedback. It is very sad to note that you had an unpleasant experience. Kindly accept my sincere apologies for inconveniences caused. I have personally discussed your valued comments with the concerned departmental head and team and briefed them suitably. We are also having a root cause analysis along with the training department to rectify these loop holes and majorly focusing on skills training to the staff. Corrective measures have been taken to avoid such occurrence in future. Request you to treat this incident in isolation as it is our earnest endeavour to provide you with the highest level of service and to ensure that your stay with us is truly most enjoyable. I once again thank you for your support and look forward to welcoming you back to Rainbow Tower, Hyderabad. Best Regards, Mahesh General Manager.

8/10 Good

SANJAY

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from MAHESH on 10 Jan 2020
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the guided docent tour through our museum galleries. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
There was no WiFi, the staff kept telling it will be fixed in 2 hours, until next day during checkout they said it takes 24 hours which is weird. Property construction was going on with all the construction dust it was hard to breathe, the bathroom was dirty there was tobacco spit all over, there was a big hole in the bath room. There was no coffee or tea maker so we paid 60 for two tea( tea was good though). They ac drain goes through the closet so be careful keeping your docs and important belongings before leaving it there. There is no restaurant nearby and it’s didnt look safe area.
Stayed 1 night in Oct 2019
Response from Mahesh Manager on 3 Dec 2019
Dear Valued Guest, Greetings from Hotel Rainbow Tower Airport Zone !! At the outset, please accept our apologies for the inconvenience you had to go through, during your recent stay with us. wifi was not worked we sincerely apology for that since we have fix the some wiring, but after that we provided you the service, sorry for the delay, It is our endeavour to provide our guests with safe, clean & hygiene environment, coupled with warm and efficient services. However, it seems we fell short on our efforts. We have noted your comments and would like to assure you that appropriate measures have been taken to identify and bridge the gaps in the services. We hope you will treat this as an aberration to otherwise high standards of service, we strive to maintain and give us another opportunity to recuperate the loss of trust. Mahesh General Manager.

2/10 Terrible

Ian

Disliked: Staff & service, property conditions & facilities, room comfort
Luckily a brief stay
I had to go (Late in the evening) and ask for towels, cups and coffee for the room but none arrived. A shower and a coffee at 4 in the morning (we had to leave for the airport) would have been nice. Overall not a pleasant experience. Even 4 floors up the noise from the main road is loud all night. I was glad to leave.
Stayed 1 night in Nov 2019
Response from Hotel Manager on 3 Dec 2019
2. Dear Valued Guest, Thank you for choosing our Hotel Rainbow Tower Airport Zone, for your stay. We highly appreciate your valuable comments. sorry for coffee delay We are extremely sorry for the inconvenience caused to you during your stay. will fixed now exterior glasses now sir, We have initiated corrective measure for better comforts and facilities for our esteemed guests like you. I am sure when you visit again you shall be looked after well. Please call or sms me your arrival next time and i will personally take care of your stay. Mahesh General Manager.

10/10 Excellent

Bhuvana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms and restaurant are exceptionally well good.
Amazing lobby and rooms exceptionally well. rooms are very comfortable and cleaned. Restaurant interior was good and helpful staff. They provided less photos in the website but hotel was really good. Booked for only 1 night my stay was so pleasant and peaceful sleep. No bothering to rush for airport to catch the flights. They have options for airport pickup and drop facilities as well. Especially Reception staffs are so helpful.
Stayed 1 night in Nov 2019
Response from Manager on 3 Dec 2019
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the guided decent tour through our museum galleries. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 star Hotel
Location to the airport is good.We stayed just for a night because we had to catch an early flight to Delhi. Will not stay there again, below standard. Reviews on the hotel were so good, which means that, hotel. Com shows good reviews to lure guests to stay there. Hotel. Com gives no refund even when one gets to the hotel and realises that, it is not up to ones standard. Shame on Hotel.com. The toilet at the lobby was dirty and the floor was wet. There was no toilet roll in the room. When we asked, we were told there was none. There is no restaurant.We had to walk for long before we got food to eat that night. Room does not look at a hotel room. Hotel. Com, classify this hotel as a Budget hotel so that those who want it will book in there.
Stayed 1 night in Nov 2019
Response from akhilesh on 24 Nov 2019
We thank you for taking the time to review our property/business. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the cleanliness issue, and or, spoken with the employee in question. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was so good and rice room. Very close to the International Airport Zone, Just 5 minutes from hotel. No need to rush for flight. Lobby was very good. Restaurant food was so good. They arranged a airport shuttle from hotel to airport was so luxuries vehicles for only nominal charges. Totally happy stay.
Stayed 1 night in Oct 2019
Response from Avinash Prasad on 28 Oct 2019
Thank you for choosing Hotel Rainbow Tower, Hyderabad. Your comments will be shared with our entire team. We are delighted to know that you had a memorable experience with us. We make every effort to maintain high standards of timely and quality service delivery that Hotel Rainbow International is known for, and we are happy to note that we have been successful in achieving this during your stay. We sincerely thank you for recommending our property

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
Quite misleading information. No wifi or breakfast though they are included in price. No hot water.can do with a mirror in the bathroom.
Stayed 1 night in Oct 2019
Response from AKHILESH on 18 Oct 2019
We Thank you for taking the time to review our property/business. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the cleanliness issue, and or, spoken with the employee in question. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed.”

4/10 Poor

IHAB

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023