All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The room and bedding smelt bad. For as much as the rooms cost, you'd think it'd be a bit nicer. The area were I parked my car, had me feeling a bit sketch. I'm thankful I got there late and checked out super early. I was in a hurry to get out of there. Luckily my car didn't get broken into either. The staff service were very short with me not rude just not very welcoming either. I will NOT be staying there ever again. I wouldn't recommend this place to anyone. I stayed in a nicer hotel in Huntsville that was the same price as this one and it was so much better. Do your research before you book here. READ THE REVEIWS!
Albina
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on 25 Apr 2024
Dear Albina, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Huntsville. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor of the room, the encounter you had with the staff and the other highlighted concerns that hindered your stay. It is our primary aim to provide you with a five-star experience, and it is disheartening to hear that this is not the impression we left you with.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,TiannaRed Roof ManagementRediResponse Specialist
Response from Chirell RediResponse Specialist on 13 Apr 2024
Dear Ashley,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Huntsville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about you always having a good stay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
Response from Kerry-Lee RediResponse Specialist on 12 Apr 2024
Dear Brett, We at the RED ROOF PLUS+ HUNTSVILLE are thrilled to have earned your scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
Response from Kerry-Lee RediResponse Specialist on 10 Apr 2024
Dear Juliana, We at the RED ROOF PLUS+ HUNTSVILLE appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
10/10 Excellent
Derrick
6 Apr 2024
Derrick
Stayed 1 night in Apr 2024
Response from Olivia RediResponse Specialist on 27 Apr 2024
Hello Derrick, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Huntsville and I are delighted to see your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
Property clean and relatively quiet. Hand location for me. Did not like ice maker was out, and I usr lots of ice. Joe Davis
Joe
Stayed 2 nights in Apr 2024
Response from Chirell RediResponse Specialist on 7 Apr 2024
Dear Joe,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Huntsville. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our clean and quiet location. You indicated that you were unsatisfied with the ice maker being out. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist
It was very clean.. the lady in the front was so helpful and nice. I was there for work. I would recommend this place
Rosa
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on 31 Mar 2024
Dear Rosa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ HUNTSVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the helpful staff and clean room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
Response from Oshane RediResponse Specialist on 26 Mar 2024
Hello Tiffany, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HUNTSVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
8/10 Good
Cheryl
Travelled with group
23 Mar 2024
The room was comfortable and clean. Stairs were steep no elevator for handicapped patrons
Cheryl
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on 24 Mar 2024
Dear Cheryl, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ HUNTSVILLE regarding the cleanliness and comfortable room. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
4/10 Poor
Bonnie
18 Mar 2024
Bonnie
Stayed 2 nights in Mar 2024
Response from Chirell RediResponse Specialist on 7 Apr 2024
Dear Bonnie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Huntsville and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist
Dislikes:
1) I reserved a first floor room and was given a second floor room.
2) Stairways were narrow and no elevator was available.
3) Parking area was cramped and limited.
4) Check out time is 11am but the maids started knocking on the door at 9am.
1) Check in staff was friendly.
William
Stayed 1 night in Mar 2024
Response from Kamaria RediResponse Specialist on 12 Mar 2024
Dear William,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ HUNTSVILLE. It's great to hear that you found our staff to be friendly. However, I sincerely apologize for the situation you mentioned regarding parking, the lack of elevator and the other issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
Response from Olivia RediResponse Specialist on 8 Mar 2024
Hello Riky, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Huntsville. I am glad you found our staff to be very friendly. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
6/10 Okay
guy
Business traveller
3 Mar 2024
Liked: Staff & service
The property is located directly behind a Dairy Queen so there is limited parking. No breakfast is provided besides a free icee in the morning. The rooms are decent could use some updating to bathroom fixtures.
guy
Stayed 1 night in Feb 2024
Response from Linton RediResponse Specialist on 3 Mar 2024
Dear Guy,Thank you for telling us about your recent visit at RED ROOF PLUS+ HUNTSVILLE. We thank you for your 3/5 score. However, you indicated that the lack of parking and the updates needed in your room were the issues you had with your visit. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Regards,Red Roof Management
8/10 Good
Richelle
14 Feb 2024
Liked: Staff & service
Richelle
Stayed 4 nights in Feb 2024
Response from Nishaye RediResponse Specialist on 16 Feb 2024
Hello Richelle, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Huntsville and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
6/10 Okay
Brandon, Hartsdale
13 Feb 2024
Liked: Staff & service
Brandon
Stayed 2 nights in Feb 2024
Response from Xao RediResponse Specialist on 14 Feb 2024
I appreciate the time that you took to share your sentiments with us, Brandon. Our team at the Red Roof Inn PLUS+ Huntsville appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management
Response from OnielRediresponse Specialist on 10 Feb 2024
Hi Brandon,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn PLUS+ Huntsville. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
The outside of property looked dated and a little sketchy but once inside we were pleasantly surprised. The room was updated, very clean and comfortable. The front desk employees were very sweet and helpful. We also received a snack box and some bottled waters which was a nice bonus.
Verified traveller
Stayed 1 night in Jan 2024
Response from Oshane RediResponse Specialist on 13 Jan 2024
Dear Valued Guest, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF PLUS+ HUNTSVILLE regarding the cleanliness, comfortability, accommodations and helpful staff. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, Red Roof Management
10/10 Excellent
Julian
27 Dec 2023
Julian
Stayed 4 nights in Dec 2023
Response from Dannielle Rediresponse Specialist on 28 Dec 2023
Hello Julian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HUNTSVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
Response from Dannielle Rediresponse Specialist on 25 Dec 2023
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HUNTSVILLE and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management
8/10 Good
Phyllis
16 Dec 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Need to lower prices
Phyllis
Stayed 1 night in Dec 2023
Response from Linton Rediresponse Specialist on 16 Dec 2023
Dear Phyllis,Thank you for sharing your thoughts on your recent visit to RED ROOF PLUS+ HUNTSVILLE. We thank you for your 4/5 score. As it pertains to pricing, we are not privy to it. However, price change due to the competitiveness of the market. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Red Roof Management
10/10 Excellent
Christian
15 Dec 2023
Christian
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on 17 Dec 2023
Hello Christian,The staff at the Red Roof Inn PLUS+ Huntsville and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
6/10 Okay
Todd
Travelled with group
12 Dec 2023
Liked: Staff & service
Disliked: Cleanliness, room comfort
Average
Hotel needs to be updated.
Todd
Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on 14 Dec 2023
Hello Todd,Thank you for your review of our Red Roof Inn PLUS+ Huntsville. We are pleased to have had you as our guest, but are disappointed to know that you felt our property needed to be updated. Your comments will be taken into consideration, as it will assist us in improving our services.Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Red Roof Management
No elevator. Television kept turning off. Carpet on stairwell needs cleaning. Room not clean on arrival bedding was dirty. Maid failed to clean room on day two.
Ben
Stayed 5 nights in Dec 2023
Response from Toni-Ann RediResponse Specialist on 12 Dec 2023
Dear Ben,We appreciate you choosing to stay at our Red Roof Inn PLUS+ Huntsville, however, we are disappointed to know that your experience was not up to the standard of service that we aim to provide for all of our guests. You've mentioned that due to issues with the Tv, uncleaned carpets/bedding and limited servicing, your stay was inconvenienced. This is not an experience our guests usually have with us. Thank you for making us aware of this. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management
Response from LaTunde Murrant. Rewards Specialist on 5 Dec 2023
Hello Elaine, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Huntsville and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
4/10 Poor
DeQwuan
30 Nov 2023
DeQwuan
Stayed 2 nights in Nov 2023
Response from Dannielle Rediresponse Specialist on 24 Dec 2023
Hello DeQwuan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HUNTSVILLE and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management
Response from Toni-Ann RediResponse Specialist on 23 Nov 2023
Hello Kevin,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
6/10 Okay
Elise
Travelled with family and small children
18 Nov 2023
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff was great. Bathroom was not very clean (shower, floor). The rest of the room was nice and clean. At the time of booking, there was incorrect info about the property- it said they had rollaway beds and continental breakfast, which they do not.
Elise
Stayed 2 nights in Nov 2023
Response from Toni-Ann RediResponse Specialist on 19 Nov 2023
Hello Elise,Thank you for reviewing our Red Roof Plus. We are happy to see that you were pleased with our staff service and the cleanliness of your room. However, you indicated that you were provided with the wrong information upon booking. We do apologize, but please note that our property does not provide continental breakfast, nor do we have roll away beds. This is not an available amenity on any of the listings we have. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof Management RediResponse Specialist
Roaches everywhere, washing and dryers are broke, couldn’t get clean towels. Just a vary bad experience
Allyssa
Stayed 2 nights in Nov 2023
Response from Toni-Ann RediResponse Specialist on 18 Nov 2023
Hello Allyssa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn. As we strive to provide a clean, safe and comfortable environment for our guests, it disappoints me to know that your recent experience fell short of your expectations due to no clean towels, a broken washer/dryer and insects you've reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Thank you for sharing your concerns and I hope you have a good day.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
Response from Toni-Ann RediResponse Specialist on 14 Nov 2023
Hello Quang,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
Response from Olivia RediResponse Specialist on 9 Nov 2023
Thank you, Thomas, for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Huntsville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
6/10 Okay
Donna L
7 Nov 2023
Liked: Staff & service
Friendly staff, comfortable bed, quiet were pluses
No breakfast, no teabags for tea were minuses
Donna L
Stayed 1 night in Nov 2023
Response from Kamaria RediResponse Specialist on 7 Nov 2023
Dear Donna,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ HUNTSVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the location to be quiet, staff to be friendly, and bed to be comfortable. However, I sincerely apologize for the situation you mentioned regarding breakfast. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist
The staff are very friendly and courteous, thank you for your kindness!
Chris
Stayed 3 nights in Oct 2023
Response from Dannielle Rediresponse Specialist on 4 Nov 2023
Dear Chris,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ HUNTSVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the friendly, courteous staff we have here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
6/10 Okay
Joy
Travelled with family
28 Oct 2023
Disliked: Property conditions & facilities
Loud ac. Poor options for breakfast.
Joy
Stayed 1 night in Oct 2023
Response from Dannielle Rediresponse Specialist on 29 Oct 2023
Dear Joy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ HUNTSVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the loud noise that came the A/C and the breakfast that was provided wasnt to your standard. We will take your comments into consideration to make changes to improve our customer experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
Faucet is broken in the bathroom. Seems to be poor upkeep.
Andrew
Stayed 1 night in Oct 2023
Response from Oshane RediResponse Specialist on 21 Oct 2023
Dear Andrew, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ HUNTSVILLE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the faucet you described along with the upkeep of the property. To uphold Red Roof company’s high standards your encounter will be shared with management to ensure your satisfaction. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist
Response from Devorine Red Roof Management on 20 Oct 2023
Hi Makiyah,I appreciate your comment following your recent stay at the Red Roof Inn PLUS+ Huntsville. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist
They allowed my dogs which was absolutely wonderful and made traveling possible. Definitely will only use red roof hotels for all my travel stays
Stephanie
Stayed 4 nights in Oct 2023
Response from Oshane RediResponse Specialist on 18 Oct 2023
Dear Stephanie, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF PLUS+ HUNTSVILLE regarding the pet friendliness. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
8/10 Good
David
Travelled with family
15 Oct 2023
Liked: Cleanliness, staff & service
Only problem was the mattress almost tipping over when I sat on it because it was off a few inches. No continental breakfast but a fast food place right there.
The place was clean and had bright colors. I prefer this hotel over the Super 8 behind it.
David
Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on 30 Oct 2023
Dear David,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ HUNTSVILLE. We appreciate you letting us know that the condition of the mattress was not to your standard and there was no continental breakfast available. We are sorry for this issue, but are happy to read that we provided you with a conveniently located property and a clean room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist
10/10 Excellent
Meghan
8 Oct 2023
Meghan
Stayed 1 night in Oct 2023
Response from Dannielle Rediresponse Specialist on 29 Oct 2023
Hello Meghan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Huntsville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
Response from Xao Red Roof Management RediResponse Specialist on 5 Oct 2023
Hi Akyiaa,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Huntsville with us. It was so rewarding to see that we earned your 5/5 score with our cleanliness and ability to work with your schedule. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist
10/10 Excellent
Yvonne, spring
3 Oct 2023
Yvonne
Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on 25 Oct 2023
Hello Yvonne, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HUNTSVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
6/10 Okay
Carmen
1 Oct 2023
Carmen
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on 25 Oct 2023
Hello Carmen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HUNTSVILLE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
everything was fine. the front desk lady that checked me in was very nice and pleasant.
Patricia
Stayed 1 night in Sep 2023
Response from Oshane RediResponse Specialist on 26 Sept 2023
Dear Patricia, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF PLUS+ HUNTSVILLE regarding the staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
Response from Oshane RediResponse Specialist on 25 Sept 2023
Dear Lakesha, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF PLUS+ HUNTSVILLE. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
6/10 Okay
Maria
Travelled with family
17 Sept 2023
Liked: Staff & service
3+
Would have loved for the hotel to be handicap friendly with removable shower heads. Did not like enclosed
Maria
Stayed 1 night in Sep 2023
Response from Kerry-Lee, RediResponse Specialist on 18 Sept 2023
Hello Maria, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ HUNTSVILLE. I am sorry to hear that your experience did not meet your expectations. You indicated the hotel was not handicap friendly with removable shower heads. Our team at Red Roof is committed to satisfying our guests, so your comments will be taken into consideration as it will help us improve guest experience. Thank you again for sharing your experience.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
8/10 Good
Noemi Rose
7 Sept 2023
Liked: Cleanliness, staff & service, room comfort
Noemi Rose
Stayed 2 nights in Sep 2023
Response from Olivia RediResponse Specialist on 8 Sept 2023
Hello Noemi, The staff at the Red Roof Inn PLUS+ Huntsville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist
Response from Abigail RediResponse Specialist on 4 Sept 2023
Hello Phyllis,Thank you for taking the time to tell us about your stay at the Red Roof PLUS+ Huntsville. I'm sorry to see that your stay was hindered due to noise disturbances you encountered. We will take your comments into consideration to make changes to improve our customer experience.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Abigail RediResponse Specialist
Response from Sharma RediResponse Specialist on 24 Aug 2023
Dear Rhonda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ HUNTSVILLE. I am happy to hear that you were pleased with everything resulting in a 5/5 score.Thank you again for your review. We look forward to welcoming you back in the future!Sincerely,Sharma Red Roof Management RediResponse Specialist
2/10 Terrible
Denise
21 Aug 2023
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Denise
Stayed 1 night in Aug 2023
Response from Linton Rediresponse Specialist on 23 Aug 2023
Dear Denise,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Huntsville and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist
I was not able to stay at hotel. I called to cancel reservation and they were not able to cancel my reservation.
Robert
Stayed 1 night in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on 31 Aug 2023
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ HUNTSVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with that not been able to cancel your reservation. Please accept our apologies. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
2/10 Terrible
Mark
Travelled with group
8 Aug 2023
Disliked: Staff & service
Mark
Stayed 1 night in Aug 2023
Response from Recordo Rediresponse Specialist on 9 Aug 2023
Hello Mark, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HUNTSVILLE and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist