Hundestrand
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Novum Hotel Alster
Hamburg City Center
per person
23 Aug - 26 Aug
found 18 hours ago
Return flight included
London (LON) to Hamburg (HAM)
7.6/10 Good! (1,000 reviews)
We came in from a long flight and journey; approximately two days,anrrived ant 10.40 pm, only to be greeted with, we have no reservation for you. Showed the booking, then to be told there are no more rooms, but you can walk two minutes to another partner hotel. Said to the clerk, that we just paid a taxi to arrive here, coupled with the fact that it was raining and it was our first time in Germany. He made a call and said a taxi would come soon, just wait outside to flag the taxi. Taxi arrives, but refuses to take all three of us, with our three pieces of luggage. Said one of you would have to walk; with luggage;only two minutes away and proceeded to give directions. No choice at this stage but comply as all you want to do at this stage is get to your destination. Upon arrival at the other hotel, issue again with the taxi driver about payment, which had to be settled by the hotel. Not a very warm welcome to Germany. Must say though that the clerk at the partner hotel was satisfactory. Gave the basic information about room number and breakfast.
NOT ONCE DID ANY MEMBER OF HOTEL STAFF OFFER ANY TYPE OF APOLOGY
Actually don’t see why I have to pay for this type of service.
Reviewed on 19 Nov 2023
Popular places to visit
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Mueritzeum
You can spend an afternoon browsing the exhibits at Mueritzeum during your trip to Waren. Stroll along the seaside or visit the spas while you're in the area.
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You can enjoy a show at Mueritz Saga Theater during your trip to Waren. Amble around the area's seaside or visit its spas.
Badestelle Schwalbenberg
Why not spend a lazy afternoon at Badestelle Schwalbenberg during your trip to Waren? Amble around the area's parks or experience its theatre scene.
Top Hotel Deals
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Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.