Bonjour Monsieur FERRARI,Nous vous remercions pour votre superbe note, nous avons été ravie de vous accueillir dans notre hôtel le Royal Ours Blanc. Nous espérons vous revoir prochainement. Toute l'équipe du Royal Ours Blanc.

Bonjour Antonia,Toute l'équipe du Royal Ours Blanc vous remercie pour cette merveilleuse note.Nous avons hâte de vous accueillir pour un prochain séjour. à très vite.

Dear OCONAILL,It was a real pleasure to read you! Thank you for your comment and its excellent rating, as well as for your interest in the Hotel Le Royal Ours Blanc ****.We look forward to welcoming you back to our hotel,Sincerely,The team of the Hotel Le Royal Ours Blanc ****

Dear Guest, We thank you for your feedback following your stay at the hotel Royal Ours Blanc. We are very sorry to hear that you did not appreciate your stay and that you considered the breakfast place as "a bomb site" . Our staff, friendly as you said, did their best to propose a quality breakfast even at 4 o'clock in the morning for the race day. The hotel was fully booked and so when everybody comes at the same hour, our waiter needs a few minutes to set the tables to welcome our guests in good conditions. For the technical problem you met in your room and we apologize for that, we found a solution by offering you a second room without asking you any supplement which was a significant commercial gesture. We propose you to keep the room with the brocken curtain for your luggage and bike storage which was a good compromise for you. We are a bit surprised about your negative return about this point. However, as our goal is the well-being and the satisfaction of our guests, we hope to welcome you again to one of our hotels in Alpe d'Huez to show you, that our staff can be more than "friendly with limited knowlegde" but also good professionnals beeing attentive to our guests' needs. Kind regards, The managing team

Dear Madam, Thank you for taking the time to share your experience with us about our hotel. We are delighted that you have appreciated our buffet breakfast served from 7am to 10:30am. As you emphasize it, we do our best every day to satisfy our guests. Finally, about parking, we do not have a private one but we offer to our guests some spots inside a public parking close to the hotel with a prefernetial rate. We hope to have the pleasure to welcome you and to satisfy you again during a future stay in l’Alpe d'Huez.

Thank you to have shared your experience in our hotel. We hope to have the opportunity to welcome you again for a future stay in l'Alpe d'Huez resort.

Thanks for staying with us. We appreciate your feedback!

Thank you to have shared your experience in our hotel. We hope to have the opportunity to welcome you again for a future stay in l'Alpe d'Huez resort.

Dear guest, The mini bar fridge contains normally 2 bottles of water: one still and one sparkling. It might be a forget and we are sorry about it. Our technician has removed your fridge to fix the problem but it has taken more time to solve it. For a future stay, i you need a more quiet room, do not hesitate to ask for a upper-floor room. We also offer some ear balls at the reception. We hope to have the pleasure to welcome you again for a future stay in l'Alpe d'Huez

Dear Sir or Madam, We thank you for taking the time to share your experience with us. We hope to have the pleasure to welcome you and to satisfy you again during a future stay in L'Alpe d'Huez.

Dear Sir or Madam, We thank you for spending your time to share your experience with us. We are delighted that you have appreciated the smile and the friendliness of our teams and we will not fail to add your comment to them so that they know that their dedication and selflessness are appreciated and recognized by the clientele. As we exchanged on the spot, we regret the inconvenience you encountered during your stay due to the presence of a group. Our waiters were indeed disorganized by this group whose members were changing tables several times during the meal. It was very difficult for us to follow orders. In order to reduce their impact on your stay, we offered you to dine in our upstairs restaurant or to shift your dinner schedule. We also offered you access to the spa to apologize for any inconvenience. Regarding your room, we regret not having this information on the spot because we would have offered to change rooms with great pleasure. Indeed, you have benefited from a room adapted for people with reduced mobility that offers a larger area but is proportionately different than our classic rooms. Finally, our wellness area is at extra cost as indicated on our site as well as the booking sites. Its access is limited to 6 people per hour to maintain its intimate character. Despite these inconveniences, we hope to have the pleasure to welcome you again so that we can satisfy you during a future stay on the Alpe d'Huez.

Dear Sir or Madam, We want to thank you to share your experience in Royal Ours Blanc **** Hôtel & Spa. We are happy to know that you have enjoyed our hotel and its facilities and will inform our staff that its professionalism and altruism were reconized. We hope to have the pleasure to welcome and satisfy you again for a future stay in Alpe d'Huez.

Cher Benjamin Merci de votre commentaire Cordialement La direction

Dear Martin, We thank you for your feedback following your stay at the hotel Royal Ours Blanc. We are very pleased to hear that you appreciated the comfort of our room. Concerning the breakfast service, we would like to aplogize for it if the breakfast was not up to your expectations.We hope to welcome you very soon in better conditions to our hotel. Kind regards, The managing team

Cher Hélène, Nous vous remercions pour vos commentaires suite à votre séjour à l'hôtel le Pic Blanc. Nous sommes ravis que vous ayez apprécié nos chambres et le petit déjeuner. Nous espérons vous accueillir une prochaine fois pourquoi pas l'hiver prochain ! Bien cordialement, La Direction

Madame, Nous vous remercions d'avoir pris le temps de partager votre expérience au sein de notre établissement offrant à nos clients des chambres avec une vue imprenable sur les montagnes environnantes et la mer de nuage. Nous sommes ravis que vous ayez apprécié l'établissement dans son ensemble. Nous espérons avoir le plaisir de vous accueillir et de vous satisfaire à nouveau lors d'un futur séjour sur l'Alpe d'Huez.

Thank you to have shared your satisfation after your stay in our hotel. We hope to have the opportunity to welcome you again for a future stay in l'Alpe d'Huez resort.

Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre expérience au sein de notre établissement. Nous espérons avoir le plaisir de vous accueillir et de vous satisfaire à nouveau lors d'un futur séjour sur l'Alpe d'Huez.

Madame, Monsieur, Nous vous remercions d'avoir pris le temps de noter notre établissement. Cette notation nous conforte dans notre recherche constante de satisfaire notre clientèle mais fait également ressortir que notre démarche reste perfectible. Nous espérons par conséquent avoir le plaisir de vous accueillir et de vous satisfaire à nouveau lors d'un futur séjour sur l'Alpe d'Huez.

Cher Patrick Merci de votre commentaire Cordialement la direction

Bonjour Sylvain, L'équipe du Royal Ours Blanc et moi même vous remercions pour votre séjour et pour votre retour. Au plaisir de vous accueillir à nouveau. Bien cordialement,

Bonsoir Bertrand, Je vous remercie pour votre retour. Je suis désolée pour les petits désagréments. Effectivement nous ne proposons pas de glaces, peut être, devrions nous nous y mettre. En revanche nous proposons un large choix de desserts maison au restaurant et de gaufres maison au bar. Pour le Room service, nous ne mettons pas de cartes en chambre mais sommes tout à fait enclin à servir en chambre les plats du restaurant. Pour nos tisanes, nous avons commandé un plus large choix récemment. Au plaisir de vous revoir à nouveau. Bien cordialement. La Direction