I have been to this hotel 3 times and it used to be really good, unfortunately now it has been expanded and is just a huge disorganized mess!
At checkout they tried to charge me again even though I had already paid for the room online, same for the second room which was a present for my parents (and in this way they saw the price).
They tried to charge me for stuff inside the minibar which we didn't use because they had no idea what was in the room.
Before they expanded the hotel clients had access to the SPA,now it is at an extra cost (indoor spa).It is only free if you use it between 10am - 2pm which is useless for anyone that is there to ski. The new outdoor SPA is nice but definitely not big enough for the amount of people the hotel can now accommodate: they have hundreds of rooms and the outside SPA has 8 places in the Jacuzzi and 8 in the Sauna.
The new rooms are aesthetically nice but not finished (missing parts, empty picture frames) and badly organized: nowhere to hang towels in the bathroom, bathroom door that can be only half opened because the TV is blocking the other half, room was dusty, extremely uncomfortable to enter the shower/bathtub since you need to climb over a high bathtub wall and land on the tilted part of the tub where your back is supposed to go (there is no way an elderly person will get in and out of it).
The great 4 stars hotel and nice services doesn’t exist anymore,now you will just get a giant disorganized mess which is definitely not worth it
