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Reviews of TownePlace Suites Houston Brookhollow

3 out of 5
TownePlace Suites Houston Brookhollow
12820 Northwest Fwy, Houston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 226 out of 393 reviews" "
Rating 8 - Good. 102 out of 393 reviews" "
Rating 6 - Okay. 30 out of 393 reviews" "
Rating 4 - Poor. 14 out of 393 reviews" "
Rating 2 - Terrible. 21 out of 393 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never had a hotel call me because of a request I have made, it was truly surprising. The room size I got for 4 adults was really surprising. I ended up with a different room which was okay but surprisingly bigger than I thought the suite was stocked with essential which really took me off guard. I would definitely stay again. The staff was friendly, social able. Not a bad stay at all.
Stayed 1 night in May 2024

10/10 Excellent

SABRENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is the best so far I have ever stayed in Houston Texas,it was clean,fresh,this sheets were clean,staff was professional and I truly enjoyed,this will be my local getaway from now on.
Stayed 1 night in May 2024
Response from Jenny T. on 13 May 2024
Hello Sabrena, Thank you so much for taking the time out of your day to leave us a thoughtful review. We are truly honored by your compliments! We hope to live up to your standards in the future & can't wait to see you again soon.

10/10 Excellent

Trikelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Jenny T. on 11 Mar 2024
Hi Trikelle! Thank you for staying with us. We're so glad you enjoyed your time here & we sincerely hope you'll come stay with us again. Safe travels!

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jenny T. on 21 Feb 2024
Hello Jessie, Thank you so much for staying with us! Your feedback is very important to our success & we appreciate you taking the time to leave us a review :)

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Paula at the front desk is super polite and very helpful
Stayed 1 night in Feb 2024
Response from Jenny T. on 20 Feb 2024
Hi Gary, Thank you so much for taking the time to leave a review! Your feedback about Paula is wonderful to hear - We love her very much & appreciate her hard work. Come stay with us again soon!

10/10 Excellent

Arquisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Jenny T. on 20 Feb 2024
Hello Arquisha, Thank you for staying with us! Come back & see us anytime.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Customer
Friendly staff and excellent value for money.
Stayed 6 nights in Jan 2024
Response from Jenny T. on 20 Feb 2024
Hi, David! We sincerely appreciate your taking the time to complete a review for us - it means a lot. I'm so glad the staff was welcoming & your hard-earned money wasn't wasted! Please join us again anytime.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jenny T. on 20 Feb 2024
Thank you for taking the time to leave us a review, Norman! We appreciate you!

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Coming back for sure!!
Stayed 4 nights in Dec 2023
Response from Jenny T. on 20 Feb 2024
Hi Diego! I'm glad you had such a great stay! Come back whenever you can! We look forward to seeing you again.

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jenny T. on 21 Feb 2024
Hi Camille! Thank you so much for your feedback. We are so happy you enjoyed your stay with us!

10/10 Excellent

Alexis

Stayed 2 nights in Jan 2024
Response from Jenny T. on 20 Feb 2024
Hi Alexis! Thank you for the 5! Five is our lucky number :) We hope you'll stay with us again sometime.

4/10 Poor

Barry

Stayed 2 nights in Jan 2024
Response from Jenny T. on 21 Feb 2024
Hi Barry, We are so sad you had a less than satisfactory experience when you stayed with us. Please give us another chance to impress you!

8/10 Good

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were only two things that I did not like. The pillows were plushy and the water did not get that hot in shower. Other than that I enjoyed my stay.
Stayed 4 nights in Dec 2023

10/10 Excellent

Seth

Stayed 2 nights in Dec 2023

10/10 Excellent

ADILIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and welcoming
Stayed 1 night in Dec 2023

10/10 Excellent

Shree Vivek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and easy access to the beach. Had great views of sun rise
Stayed 1 night in Dec 2023

2/10 Terrible

Oscar

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
I arrived at the hotel to be told that my room with double beds was not available. So they gave me 2 rooms instead. Which would have been fine but they clearly didn’t realize that my children are under 10 years old so sleeping in there own room really isn’t an option especially since there not conjoining rooms.
Stayed 1 night in Dec 2023

10/10 Excellent

Maribel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Patrick

Stayed 1 night in Dec 2023

8/10 Good

Merry

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean with friendly staff. Everything was great expect the breakfast was a little disappointing. But even the breakfast was
Stayed 2 nights in Dec 2023

8/10 Good

Inez, Eastpointe

Travelled with family, Travelled with family and small children
Liked: Staff & service
I love given flowers when they’re due! Richard has been no short of amazing during me & my family stay here. I truly enjoy his welcoming energy, & his very sweet personality. Customer service at its finest!🙌 Thank you for being so kind to my family & I. -Bek
Stayed 1 night in Dec 2023

10/10 Excellent

Emanuel

Stayed 1 night in Dec 2023

10/10 Excellent

Nereida

Stayed 1 night in Dec 2023

8/10 Good

Sang hoon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Rebekah, Eastpointe

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this run down place by any means
Stayed 1 night in Dec 2023

2/10 Terrible

Rebekah, Eastpointe

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible!! Don’t you dare come to this place if you have a big family. They will limit everything! Even this you have paid hundreds of dollars at this place! & they will give you ONE ROLE OF TOILET PAPER! No paper towel, dirty towels, dishes dirty, bad smell. And the staff is horrible, and especially kysten & Pamala! Those two women are the worst! Bad spirits and not welcoming at all!
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph, Mount Vernon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bed
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Stayed 2 nights in Dec 2023

6/10 Okay

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rammel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit noisy other than than it was fine
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice. The room was very clean and had a complete kitchen. Such axnice stay.
Stayed 1 night in Nov 2023

6/10 Okay

Brittany

Stayed 1 night in Nov 2023

6/10 Okay

Darcy

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Disappointed
I really wanted to leave a good review. The lady who checked us in was rude. We were exhausted after working a full day and then driving for eight hours a little kindness would have went a long way. We were charged $150 deposit for "essentials" which seemed excessive. We didnt have towels in the room and had to repeatedly ask for towels throughout our stay. And the bathroom had hair on the floor by the toilet, on the back of the door, and in the tub.
Stayed 3 nights in Nov 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean nice place with friendly staff I highly recommend it
Stayed 4 nights in Nov 2023
Response from Erin Johnson on 29 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room, very nice set up
Stayed 1 night in Nov 2023
Response from Erin Johnson on 29 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 2 nights in Nov 2023
Response from Erin Johnson on 28 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Chetan

Stayed 1 night in Nov 2023

10/10 Excellent

Kizzy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room wasn’t ready when I got there but customer service clerk was very apologetic and handled the situation very professionally. All staff was amazing I had no issues during my stay.
Stayed 3 nights in Nov 2023
Response from Erin Johnson on 28 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel / not a very good area - won’t be back
The hotel itself was nice, but was surprised about the parking. The hotel is not in a good area and there were some guest loitering outside and looked like a drug deal or something was going on
Stayed 1 night in Nov 2023
Response from Erin Johnson on 28 Nov 2023
Thank you for taking the time to share your thoughts regarding this issue. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience of excellence
Stayed 1 night in Nov 2023
Response from Erin Johnson on 29 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Natasha

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice property.
Stayed 1 night in Nov 2023
Response from Erin Johnson, night auditor on 24 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Excellent

Kadek eddy widya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and awesome, thanks
Stayed 2 nights in Nov 2023
Response from Erin Johnson, Night Auditor on 24 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suite Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Erin Johnson, Night Auditor on 24 Nov 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Nguyen Anh

Stayed 1 night in Nov 2023
Response from Erin Johnson, Night Auditor on 24 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownePlace Suite Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

2/10 Terrible

James

Liked: Property conditions & facilities
Bite by bugs
Got bitten by something in my room
Stayed 1 night in Nov 2023
Response from Erin Johnson, Night Auditor on 24 Nov 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You Get What You Pay For
One night business trip hotel. I’m not sure if the music that was playing at 12:30 in the morning was inside or outside of the hotel, but it definitely made it hard to get to sleep. Charging $3 to park a car is also not making me feel good about staying somewhere. Just include it in the price of the room. Free breakfast was just that. Not bad, but also not great. The customer service was good. For the price, I would stay here again but only if it was for just one night.
Stayed 1 night in Nov 2023
Response from Erin Johnson, Night Auditor on 20 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownPlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back.
There were spots on the carpet in the hall and the room. A spot shampoo would take care of that. I booked through Hotels.com. Apparently they failed to let me know about the $50 deposit. Lucky I had it. The $3 for parking threw me off too. Enjoyed the stay immensely. Very comfortable. The tray table on the ottoman that doubles for the bed. Awesome touch.
Stayed 1 night in Nov 2023
Response from Erin Johnson, Night Auditor on 20 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownPlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Zachery

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Erin Johnson, Night Auditor on 20 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at TownPlace Suites Houston Brookhollow.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.