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Reviews of Studio 6 Houston, TX - East

2.5 out of 5
Studio 6 Houston, TX - East
13213 East Fwy, Houston, TX

Reviews

7.0

Good

Rating 10 - Excellent. 72 out of 177 reviews" "
Rating 8 - Good. 33 out of 177 reviews" "
Rating 6 - Okay. 19 out of 177 reviews" "
Rating 4 - Poor. 17 out of 177 reviews" "
Rating 2 - Terrible. 36 out of 177 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Travelled with family
Liked: Staff & service
Disliked: Amenities
There was a water leak in the bathroom & kitchenette. And there was no hot water or another roll of toilet paper & trashcan
Stayed 1 night in May 2024
Response from Brand Experience Team on 14 May 2024
Hi Lisa, Although we appreciate the wonderful rating we do apologize that your stay wasn't as comfortable as anticipated. Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

10/10 Excellent

michael

Business traveller
Liked: Amenities
Clean rooms
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 18 Apr 2024
Hi Michael, Thank you for the perfect rating!Natalie #Team6

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service
The refrigerator in the room didnt work. We had to get ice to keep our beverages & food cold
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 20 Mar 2024
Hi Lisa, Although we appreciate the wonderful rating we do apologize that your stay wasn't as comfortable as anticipated. Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

10/10 Excellent

Ajiah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Ajiah,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Tewanna

Liked: Cleanliness, staff & service, property conditions & facilities
They always keep the room cleaned in stocked nice staff
Stayed 4 nights in Feb 2024
Response from Brand Experience Team on 21 Feb 2024
Hi Tewanna,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

4/10 Poor

Yolanda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Yolanda,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

6/10 Okay

Yolanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 2 star
I been switched to several rooms due to none working amenities that are included in the hotel rooms that are included with my reservation
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi Yolanda,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice area and comfortable beds
Stayed 1 night in Jan 2024
Response from Nancy Y. on 16 Jan 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Dec 2023

8/10 Good

francine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are nice and respectful
Stayed 1 night in Dec 2023

2/10 Terrible

Raymond

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room did not get cleaned everyday...spotted roaches...headboard had carved names in them...32 inch tv in rooms...denys and dings in the wall...great character and great ideas...not good maintenance of property
Stayed 3 nights in Dec 2023

10/10 Excellent

francine

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Shay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and attentive honestly I don't think I've ever got checked in the hotel that fast.... I will be returning
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 31 Oct 2023
Hi Shay,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

francine

Very nice stay here. Front desk staff and housekeeping staff are very nice and welcoming.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 2 Oct 2023
Hi Traveler,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanness
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Sonia,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, great rooms.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Mario,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Kitchenette stove 😑
2nd time in this hotel, everything is great, staff is great, but kitchenette does not work, not this time nor last time.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 12 Sept 2023
Hi Mario, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

8/10 Good

Ash

Liked: Staff & service
Stayed 2 nights in Aug 2023

8/10 Good

Jane

Stayed 7 nights in Jul 2023

6/10 Okay

ashley

Stayed 1 night in Jun 2023

2/10 Terrible

Alicia

Disliked: Cleanliness, property conditions & facilities
I called the property a day before i got there and the man on the phone told me check in was at 11am and expedia also says 11am. When i got off my flight and was in an uber i called the property again and a woman told me check in was at 3pm. She ended up helping me get into my room a bit earlier than that which i appreciated, but my caed was charged $25 and she said it wasnt from her end and to contact expedia. It was inconvenient, but since she was nice and allowed me into my room before 3pm i decided that it was fine. During my visit i saw around 6 bugs in my room that i had to buy bug spray for. Once again this was inconvenient but I decided to look past it. Around my third day when i came back from buying bug spray my door was open and some people were painting the door. I asked if i could sit in the office but man at the office said it would take only 10 minutes and i could sit in my room while they did this but my door was open for over 30 mins and i was almost overwhelmed by the smell of paint i had to sit with, not to mention the bugs that were coming in because the door was completely open. The next day the same man told me that my door would have to be open again because they needed to clean the AC. He told me this time as well that it would take 10 mins (it took 40) and once again, flies entered my room because my door was open. Cleanliness and my safety as a solo traveler was not respected and I did not enjoy most of my stay. Please work on this.
Stayed 4 nights in Jun 2023
Response from Brand Experience Team on 27 Jun 2023
Hi Alicia,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Norah

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The manager is very kind and makes sure every guest is happy. If there is ever an issue, the manager addresses it promptly and with the utmost respect for his guests.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 20 Jun 2023
Hi Norah, We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Maz K. #Team6

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
At least we need a decent WiFi.
It was a long fine print which had 15 sentences and people might not want to read it all late at night. They were saying that they were not responsible for anything happen to us bu it is like they are not responsible with all the disappointing service that they have compared to good ones which would provide normal services. We noticed it at first morning and we did not have time to change the room so our food got spoiled already. We had a broken refrigerator and a weak computer signal. The towels were collected at the first morning and we never got them back. There were so many people living or staying for months or something and there was wet laundry laid out in a way that was disgusting. The place was noisy with highway and some people from some stores outside with sounds of arguing throughout the night. We got some itchiness from the floor while sitting and trying to find a good wifi connection for a long time. We explained the situations but the agent looked the other way and said "Good Day" and that was it...
Stayed 2 nights in May 2023
Response from Nancy Y. on 14 Jun 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

Nyshanti

Stayed 1 night in May 2023

2/10 Terrible

Rosa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roach infested and unwilling team to help solve the issue. Loud music blaring all night. Yelling and screaming ie. Someone screaming “help” at night.
Stayed 1 night in Apr 2023

8/10 Good

HE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room clean service everybody
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 25 Apr 2023
Hi Traveler,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Kaleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Ian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Courteous staff. Grounds looked ok. Kitchen table and bathroom light were broken. Also if freeway noises keep you up steer clear or bring ear plugs.
Stayed 1 night in Mar 2023
Response from Nancy Y. on 21 Mar 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Gloria

Stayed 1 night in Mar 2023

4/10 Poor

Ebony

Stayed 1 night in Mar 2023

10/10 Excellent

Ajiah

Travelled with family
Liked: Cleanliness, staff & service, amenities
They are wonderful

10/10 Excellent

Reganle

Stayed 1 night in Mar 2023

10/10 Excellent

Reganle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

2/10 Terrible

Robert

Stayed 1 night in Jan 2023
Response from Nancy Y. on 8 Mar 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Donna

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a safe hotel no worries about anything or anyone bothering us or my truck always nic cand friendly only hotel I'll stay at work n Houston Tx
Stayed 1 night in Jan 2023
Response from Brand Experience Team on 5 Jan 2023
Hi Donna,Thank you for sharing your review. We are glad you enjoyed your stay! Lilith #Team6

2/10 Terrible

Dale

Disliked: Cleanliness, staff & service, property conditions & facilities
Rudest hotel staff
Response from Brand Experience Team on 5 Jan 2023
Hi Dale,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

6/10 Okay

Alicia

Stayed 1 night in Sep 2022
Response from Brand Experience Team on 5 Jan 2023
Hi Alicia,Thank you for positivley rating your stay!Lilith#Team6

2/10 Terrible

Candace

Stayed 1 night in Aug 2022
Response from Brand Experience Team on 5 Jan 2023
Hi Candace,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Ty-Niese

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The only thing that I have negative is that I had a leak in the ceiling that left a lot of water on the floor after the storm.
Stayed 1 night in Aug 2022
Response from Brand Experience Team on 19 Sept 2022
Hi Ty-Niese,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

6/10 Okay

Shane

Stayed 1 night in Aug 2022

10/10 Excellent

Andriy

Stayed 1 night in Jul 2022
Response from Brand Experience Team on 19 Sept 2022
Hi Andriy,Thank you for the perfect rating!Lilith#Team6

6/10 Okay

Apry

Stayed 2 nights in May 2022
Response from Brand Experience Team on 19 Sept 2022
Hi Apry,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Tara

Stayed 1 night in Apr 2022
Response from Brand Experience Team on 9 May 2022
Hi Tara, Thank you for positively rating your stay! Lilith #Team6

8/10 Good

Tatiana

Stayed 1 night in Apr 2022

10/10 Excellent

Elyzabeth

Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean and everything worked. I love the kitchenette!
Stayed 3 nights in Feb 2022
Response from Brand Experience Team on 7 Mar 2022
Hi Elyzabeth, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K. #Team6

10/10 Excellent

Horacio

Stayed 1 night in Jan 2022
Response from Brand Experience Team on 9 May 2022
Hi Horacio, Thank you for the perfect rating! Lilith #Team6

2/10 Terrible

Jose

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2022
Response from Brand Experience Team on 9 May 2022
Hi Jose, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith #Team6

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Feels like home
Stayed 2 nights in Jan 2022
Response from Brand Experience Team on 7 Mar 2022
Hi Priscilla, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6