Title: Staybridge Suites Houston Willowbrook by IHG Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Staybridge Suites Houston Willowbrook by IHG Enjoy your stay in style! Relax on the garden terrace or tee off at nearby Heron Lakes Golf Course. Take advantage of convenient amenities like self parking. ## Photo gallery for Staybridge Suites Houston Willowbrook by IHG ![Exterior - Staybridge Suites Houston Willowbrook by IHG (Houston)](https://images.trvl-media.com/lodging/2000000/1490000/1481900/1481838/c9854d43.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Point of interest - Staybridge Suites Houston Willowbrook by IHG (Houston)](https://images.trvl-media.com/lodging/2000000/1490000/1481900/1481838/w3826h2856x0y0-132a106c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Staybridge Suites Houston Willowbrook by IHG (Houston)](https://images.trvl-media.com/lodging/2000000/1490000/1481900/1481838/0a772c5e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Staybridge Suites Houston Willowbrook by IHG (Houston)](https://images.trvl-media.com/lodging/2000000/1490000/1481900/1481838/b2418ecb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Staybridge Suites Houston Willowbrook by IHG (Houston)](https://images.trvl-media.com/lodging/2000000/1490000/1481900/1481838/d4b10253.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Heron Lakes Golf Course, Staybridge Suites Houston Willowbrook, an IHG Hotel offers a warm welcome with a breakfast buffet and manager's reception. Tee off at the 18 holes of golf or unwind by the seasonal outdoor pool; with free WiFi, a garden terrace, barbecue grills and helpful staff praised by previous guests. ## Reviews 8.4 Very good ## Popular amenities - Pool - Pet-friendly - Parking included - Free Wi-Fi - Air-conditioning £72 includes taxes & fees 27 Feb - 28 Feb ## Room options ### Check availability for these dates Tonight [Feb 9 - Feb 10](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=1481838&PinnedHotelID=1481838&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=1481838&PinnedHotelID=1481838&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 10 - Feb 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=1481838&PinnedHotelID=1481838&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=1481838&PinnedHotelID=1481838&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 13 - Feb 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=1481838&PinnedHotelID=1481838&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=1481838&PinnedHotelID=1481838&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 20 - Feb 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=1481838&PinnedHotelID=1481838&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=1481838&PinnedHotelID=1481838&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds 2 beds Showing 7 of 7 rooms ### View all photos for Suite, 1 Bedroom, Accessible Bathtub, Kitchen (Mobility, Accessible Tub) ![Premium bedding, pillow-top beds, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1490000/1481900/1481838/b276ea69.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Accessible Bathtub, Kitchen (Mobility, Accessible Tub) 8.0 Very good 3 reviews ### Highlights Separate dining area Separate sitting area Air conditioning Connecting rooms available Free cots/infant beds Kitchen Full-sized fridge/freezer Dishwasher - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Suite, 2 Bedrooms, Kitchen (Business Lounge Access) ![Premium bedding, pillow-top beds, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1490000/1481900/1481838/1ee28aec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Bedrooms, Kitchen (Business Lounge Access) 7.0 Good 4 reviews ### Highlights Separate dining area Separate sitting area Air conditioning Connecting rooms available Free cots/infant beds Kitchen Full-sized fridge/freezer Dishwasher - 1 bedroom - Sleeps 6 - 1 King Bed and 2 Queen Beds ### View all photos for Studio Suite, 1 Queen Bed, Kitchen ![Premium bedding, pillow-top beds, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1490000/1481900/1481838/20926171.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Suite, 1 Queen Bed, Kitchen 9.0 Wonderful 8 reviews ### Highlights Separate dining area Separate sitting area Air conditioning Connecting rooms available Free cots/infant beds Kitchen Full-sized fridge/freezer Dishwasher - 1 bedroom - Sleeps 4 - 1 Queen Bed ### View all photos for Suite, 1 Bedroom, Kitchen ![Full-sized fridge, microwave, stovetop, dishwasher](https://images.trvl-media.com/lodging/2000000/1490000/1481900/1481838/aa884374.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Kitchen 8.0 Very good 1 review ### Highlights Separate dining area Separate sitting area Air conditioning Connecting rooms available Free cots/infant beds Kitchen Full-sized fridge/freezer Dishwasher - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Studio Suite, Kitchen ![Premium bedding, pillow-top beds, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1490000/1481900/1481838/20926171.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Suite, Kitchen ### Highlights Separate dining area Separate sitting area Air conditioning Connecting rooms available Free cots/infant beds Kitchen Full-sized fridge/freezer Dishwasher - Sleeps 2 - 1 Single Bed ### View all photos for Suite, 1 Bedroom, Kitchen ![Premium bedding, pillow-top beds, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1490000/1481900/1481838/b276ea69.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Kitchen ### Highlights Separate dining area Separate sitting area Air conditioning Connecting rooms available Free cots/infant beds Kitchen Full-sized fridge/freezer Dishwasher - 1 bedroom - Sleeps 4 - 1 Queen Bed ### View all photos for Suite, 1 Bedroom, Kitchen ![Full-sized fridge, microwave, stovetop, dishwasher](https://images.trvl-media.com/lodging/2000000/1490000/1481900/1481838/aa884374.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Kitchen 10.0 Exceptional 1 review ### Highlights Separate dining area Separate sitting area Air conditioning Connecting rooms available Free cots/infant beds Kitchen Full-sized fridge/freezer Dishwasher - 1 bedroom - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/89000000/88140000/88130500/88130440/6cb181db_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Place Houston Medical Center Texas Medical Center - Pool - Hot tub - Breakfast included - Pet-friendly 9.2 Wonderful 2,319 reviews £109 includes taxes & fees 15 Feb - 16 Feb [](https://www.expedia.co.uk/Houston-Hotels-Hyatt-Place-Houston-Medical-Center.h88130440.Hotel-Information?chkin=2026-2-15&chkout=2026-2-16&rm1=a2®ionId=178265&destination=Houston (and vicinity)&destType=MARKET&latLong=29.75869,-95.36588&searchId=8bfcdb1c-1170-460d-837c-2453c69ab10c&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/45000000/44920000/44914800/44914763/4506c066_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Spring - 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IAH Area by IHG Northside - Breakfast included - Parking included - Free Wi-Fi - Air-conditioning 8.4 Very good 937 reviews £69 includes taxes & fees 15 Feb - 16 Feb [](https://www.expedia.co.uk/Houston-Hotels-Holiday-Inn-Express-Suites-Houston-North-IAH-Area.h8119918.Hotel-Information?chkin=2026-2-15&chkout=2026-2-16&rm1=a2®ionId=178265&destination=Houston (and vicinity)&destType=MARKET&latLong=29.75869,-95.36588&searchId=8bfcdb1c-1170-460d-837c-2453c69ab10c&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHouston-Hotels-Staybridge-Suites-Houston-Willowbrook.h1481838.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHouston-Hotels-Staybridge-Suites-Houston-Willowbrook.h1481838.Hotel-Information) ## About the area Houston is home to Staybridge Suites Houston Willowbrook by IHG. Travellers who have shopping on the agenda can visit Willowbrook Mall and Traders Village, while those looking for another kind of activity may want to explore Cosmic Jump Indoor Trampoline Park. Sam Houston Race Park and Vintage Park are two other places to visit that come recommended. [Visit our Houston travel guide](https://www.expedia.co.uk/Houston.dx178265) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C29.93263%2C-95.54237&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=oyreJRuk-59l5BgtPyNNiur6igs=) 10750 N Gessner Rd, Houston, TX, 77064 ### What's nearby - ![Early mornings at Vintage Park. #VintagePark #HoustonTX #NorthHouston #SpringTX #Fountains](https://images.trvl-media.com/place/553248626836783886/f412597a-00c3-416b-a537-2da7af3ff667.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Vintage Park 8 min drive \- 8.6 miles - ![Traders Village showing street scenes](https://images.trvl-media.com/place/6126069/7d2d8c2f-91d5-4d9c-a2b1-4d3ba0a376bb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Traders Village 11 min drive \- 8.8 miles - ![Close to the entrance of convention center. ](https://images.trvl-media.com/place/1503/84a8e311-27c7-485a-a66a-3a5bbca77b0c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) George R. Brown Convention Center 25 min drive \- 27.6 miles - Sam Houston Race Park 10 min walk \- 0.6 miles - Willowbrook Mall 3 min drive \- 3.7 miles ### Getting around - Houston Station 25 min drive - George Bush Intercontinental Airport (IAH) 25 min drive ### Restaurants - Taqueria and Snow Cones 3 min drive - Hickory Hollow Restaurant and Catering 3 min drive - El Refu Tex Mex 4 min drive - Burger King 3 min drive - First Watch 3 min drive ## About this property ### Staybridge Suites Houston Willowbrook by IHG Hotel near Sam Houston Race Park Located close to Willowbrook Mall and Houston Methodist Willowbrook Hospital, Staybridge Suites Houston Willowbrook by IHG provides a free breakfast buffet, a free manager's reception and a terrace. Free in-room WiFi is available to all guests, along with a garden and a library. You'll also enjoy the following perks during your stay: - A seasonal outdoor pool, along with pool umbrellas - Free self-parking - Express check-out, express check-in and a lift - Luggage storage, barbecues and a computer station - Guest reviews say great things about the helpful staff Room features All 114 rooms offer comforts, such as premium bedding and pillow menus, in addition to perks, such as laptop-friendly workspaces and air conditioning. Extra conveniences in all rooms include: - Pillowtop mattresses, sofa beds and free cots/infant beds - Bathrooms with designer toiletries and shower/bath combinations - 42-cm LCD TVs with premium channels and DVD players - Wardrobes/cupboards, separate sitting areas and kitchens ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/210000/203700/203683/658c6a2c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Homewood Suites by Hilton Houston - Willowbrook Mall Willowbrook - Breakfast included - Pet-friendly - Parking included - Free Wi-Fi 8.6 Excellent 407 reviews £79 includes taxes & fees 22 Feb - 23 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-22&endDate=2026-02-23&selected=203683&PinnedHotelID=203683&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily on-the-go breakfast ](https://images.trvl-media.com/lodging/15000000/14620000/14619800/14619776/20b0d880.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Home2 Suites by Hilton Houston Willowbrook Willowbrook - 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Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Free self parking on site - Free RV/bus/lorry parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends - Free manager's reception (select days) ### Things to do - Gym - Library - Seasonal outdoor pool - TV in common areas ### Family friendly - DVD player - Fenced pool - In-room cot - In-room full-sized refrigerator/freezer - In-room kitchen - In-room microwave - In-room sofa bed - Laundry facilities - Living room - Pool gate - Seasonal outdoor pool ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Housekeeping (daily) - Multilingual staff ### Business services - 24-hour business centre - 450 square feet of conference space - Computer station - Meeting room ### Outdoors - Barbecue grill - Garden - Picnic area - Pool umbrellas - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Lift - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 4 floors - Fireplace in lobby - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Free cot - Pillow menu - Pillowtop mattress - Premium bedding - Queen sofa bed ### Bathroom - Designer toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - 42-cm LCD TV with premium satellite channels - DVD player ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Full-sized refrigerator/freezer - Hob - Kitchen - Limited room service - Microwave ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Desk chair - Free local calls - Heating (climate-controlled) - Iron/ironing board - Laptop workspace - Living room - Safe - Separate sitting area ## Policies ### Check-in Check-in time starts at 3:00 PM Express check-in available Minimum check-in age - 21 ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Renovations and closures The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday: - Outdoor pool The following facilities are closed on Friday and Saturday: - Outdoor pool ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 15 per pet, per night (maximum USD 150 per stay) Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 15 per stay We have included all charges provided to us by the property. ### Optional extras - Pet fee: USD 15 per pet, per night (maximum USD150 per stay) - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector and a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from April to September The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Houston Staybridge Suites Staybridge Suites Houston Staybridge Suites Houston Willowbrook Staybridge Suites Willowbrook Staybridge Suites Willowbrook Aparthotel Staybridge Suites Willowbrook Aparthotel Houston Staybridge Suites Willowbrook Houston Staybridge Suites Houston-Willowbrook Hotel Houston Staybridge Suites Houston Willowbrook Aparthotel ## Frequently asked questions ### Does Staybridge Suites Houston Willowbrook by IHG have a pool? ### How much does it cost to stay at Staybridge Suites Houston Willowbrook by IHG? ### Is Staybridge Suites Houston Willowbrook by IHG pet-friendly? ### How much is parking at Staybridge Suites Houston Willowbrook by IHG? ### What time is check-in at Staybridge Suites Houston Willowbrook by IHG? ### What time is check-out at Staybridge Suites Houston Willowbrook by IHG? ### Where is Staybridge Suites Houston Willowbrook by IHG located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Staybridge Suites Houston Willowbrook by IHG Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.8 Location ### 8.8 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 202 8 - Good 89 6 - Okay 39 4 - Poor 14 2 - Terrible 28 ## Reviews ### 10/10 Excellent #### Jose E 14 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was a great experience staying at the hotel,we have been staying at these hotels for a while and they are really good ##### Jose E Stayed 1 night in May 2025 ### 10/10 Excellent #### SHABANA MARY 15 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities I enjoyed my stay at the property. The location was very convenient to go to the airport and was very close to the shopping mall . ##### SHABANA MARY Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Mary 31 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities Hotel staff were friendly and courteous! ##### Mary Stayed 1 night in Aug 2024 ### 2/10 Terrible #### STEPHEN 29 Aug 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Switched rooms three times. 1st room ac did not work. Staff very friendly and helpful. 2nd and third rooms had bad roach problems ##### STEPHEN Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Donna 15 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pet friendly ##### Donna Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Kelly 1 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Quiet Professional and friendly staff ##### Kelly Stayed 1 night in Dec 2024 ### 8/10 Good #### Sean 30 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities The property and staff are great 👍 ##### Sean Stayed 5 nights in Aug 2023 ### 8/10 Good #### Joshua 22 Jul 2025 Liked: Staff & service, amenities Staff was excellent. Good location out of the busy areas. Building itself is nice but the rooms need some updates, bathroom in particular. I'll never understand why hotels dont just put walk in/stand in showers. Geez who is trying to take a bath in a small tub at a hotel? Maybe im the oddball i dont know. Anyways loved the staff who were really nice, especially the younger gentleman and overall I would stay there again if in the area. ##### Joshua Stayed 2 nights in Jul 2025 ### 8/10 Good #### Anna 20 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was in a safe location and front desk staff were friendly and nice. The only complaint was the cleaning service staff kept knocking at our door since before 9 am and checking every hour, even though check out was until 12 pm. ##### Anna Stayed 1 night in Mar 2025 ### 6/10 Okay #### Yolanda 8 Jul 2025 Disliked: Property conditions & facilities Very happy that pets are welcomed at a reasonable rate. Breakfast was good. Carpet on 2nd floor is in dire need of replacement. Curtains in room and wall behind couch had stains; chocolate; blood(?) Extremely noisy at night; sounds of running feet throughout the night on upper floor. Smell of urine and marijuana throughout the floor. ##### Yolanda Stayed 3 nights in Jul 2025 ### 6/10 Okay #### Jacqueline 3 Nov 2024 Liked: Staff & service, amenities Staff was very friendly and helpful but room had bugs … ##### Jacqueline Stayed 2 nights in Nov 2024 ### 6/10 Okay #### TeQuila 26 Apr 2024 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities The staff was great the parking was terrible. ##### TeQuila Stayed 1 night in Apr 2024 ### 8/10 Good #### Rosa 20 Dec 2023 Liked: Staff & service Disliked: Cleanliness Good breakfast. We had a couple of issues with the rust in the water, and the staff changed us to another room. I Kow is a pet-friendly hotel, which I love, but it smells bad in some areas. ##### Rosa Stayed 3 nights in Dec 2023 ### 10/10 Excellent #### Teresa 2 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities Staff is friendly. Suites are sufficiently clean. Could stand a little more dusting. The only complaint that I truly have is that there’s dog poop everywhere. That definitely needs to be picked up. Nobody wants to step in poop and bring it into their rooms. ##### Teresa Stayed 2 nights in Oct 2024 ### 6/10 Okay #### Indira 25 Dec 2023 Liked: Cleanliness, staff & service, amenities Liked: plenty of parking, friendly staff, pool, ducks around the property Didn’t like: no safety box, no cameras on the hall, found 1 roach at bathroom. Someone broke in on our room when we went downstairs for breakfast or while we were sleeping ##### Indira Stayed 3 nights in Dec 2023 ### 6/10 Okay #### N 26 Jan 2024 Liked: Cleanliness, staff & service #### Okay Not amazing - you get what you pay for. Furniture & carpet a little tired in places. Clean enough. Breakfast was standard for American hotels (although why do they have single-use polystyrene plates and plastic disposable cutlery?). Service was good though - staff were helpful. ##### N Stayed 5 nights in Jan 2024 ### 6/10 Okay #### Johnny O Atkins, 9 Jul 2024 Disliked: Cleanliness, property conditions & facilities This property was conveniently located for the places we needed to visit. The first room assigned to us was infested with roaches, and the manager put us in another room on a different floor with the same setup - king bed and two queen beds. We learned once Saturday hit that there is no room cleaning services on the weekend. However, the front desk arranged for a set of sheets to be delivered and we put them on ourselves. Overall, the suite we had plenty of room for a family of five and friends to visit. The decor needs to be cleaned and/or updated. ##### Johnny O Atkins, Stayed 5 nights in Jul 2024 ### 4/10 Poor #### Brandon 25 Oct 2023 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Be warned The water in the bathroom sink and shower was brown. The shower did not drain, 4" of water after a minute of letting the shower run to see if the brown color went away, it didn't. And the hall ways smelled like rotten Brussel sprouts. Only good thing to say, is the staff was very nice and helpful ##### Brandon Stayed 2 nights in Oct 2023 ### 2/10 Terrible #### John 31 May 2024 Liked: Staff & service Disliked: Cleanliness #### Bugs!!! when we got to the room my husband went in to take a shower but couldn't yet because the drain was clogged so he had to go get a plunger from the front desk and tell them that the rod was loose and i had to clean tub after he plunged it. OH and the worst part was the roaches in our room even in the silverware tray and we didn't even use the kitchen once for cooking. so we will not be staying here again. The only positive thing there was the gentleman at the front desk he was very nice and helpful. ##### John Stayed 4 nights in May 2024 ### 6/10 Okay #### Linda 13 Sept 2024 Liked: Staff & service #### 4 star down to 3 star Weve stayed here a couple times over the last 4 or 5 years due to being dog friendly when we left for bad storms like the hurricaine that just passed. It was always pretty clean and kept up and the bonus is they have a small pond with a gravel track next door to walk your pet. This time it is noticeably run down compared to past conditions. Therecare stains all over on the carpets and there is a noticeable soft spot by the A/c in the double room we booked. Our 2nd room this trip had fleas in it butbthey quickly got us another room and apologized. I did not hold it against them as being pet friendly, you'd have to expect it is possible at some point people dont keep their pets taken care of to the same extent we do. The staff is very friendly and seems to be working genually to keep things in the best shape they can. The outside looks fantastic, but inside they need some maintenance over the whole place. The people would be the only reason i might return again if needed. ##### Linda Stayed 2 nights in Sep 2024 ### 2/10 Terrible #### Alma A 3 Jan 2026 Disliked: Cleanliness, property conditions & facilities My inital plans were to eat in our room in the evenings. There was a roach infestation in the kitchen... there was some crawling in the bedroom doors. ##### Alma A Stayed 3 nights in Dec 2025 ### 6/10 Okay #### Amy 5 Oct 2025 Disliked: Property conditions & facilities The rose m smells bad ##### Amy Stayed 1 night in Oct 2025 ### 6/10 Okay #### Alejandro 3 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The pool was out of service for our entire 10 day stay kids really disappointed ##### Alejandro Stayed 12 nights in Jun 2025 ### 8/10 Good #### Richard 10 Jul 2025 Liked: Cleanliness, staff & service, amenities Property was nice. Shower curtain was a foot too short and hung too high. There was a musty smell in hallway and room. ##### Richard Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Tobias 22 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful place My family had a great time staying at this hotel. The staff were very friendly and the place was clean. ##### Tobias Stayed 3 nights in Jul 2022 ---