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Reviews of Sonesta ES Suites Houston Galleria

3 out of 5
Sonesta ES Suites Houston Galleria
5190 Hidalgo St, Houston, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 513 out of 1004 reviews" "
Rating 8 - Good. 258 out of 1004 reviews" "
Rating 6 - Okay. 125 out of 1004 reviews" "
Rating 4 - Poor. 62 out of 1004 reviews" "
Rating 2 - Terrible. 46 out of 1004 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay good food check in/out very good
Stayed 4 nights in Apr 2024
Response from gm on 23 Apr 2024
Thank you for the rating. We hope to see you again.

6/10 Okay

Kyra

Liked: Cleanliness, staff & service, property conditions & facilities
The area was nice. The hotel needs some updates.
Stayed 3 nights in Apr 2024
Response from gm on 23 Apr 2024
Thank you for the rating. We hope to see you again.

6/10 Okay

Shequila

Travelled with family
It was quiet and convenient to the mall and various eateries.
Stayed 3 nights in Apr 2024
Response from gm on 23 Apr 2024
Thank you for the rating. We hope to see you again.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from gm on 23 Apr 2024
Thank you for the rating. We hope to see you again.

10/10 Excellent

Timesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and understanding.
Stayed 3 nights in Apr 2024
Response from gm on 23 Apr 2024
Thank you for the rating. We hope to see you again.

6/10 Okay

Stephanie

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The place had a smell...because people cook in their rooms. The AC was noisy and the phone charger in the alarm clock didn't work so I couldn't charge my phone in the room. The elevator inspection was 2 years expired and there are several ceiling tiles missing in the hallways where you can see pipes.
Stayed 1 night in Apr 2024
Response from gm on 23 Apr 2024
Thank you for the rating. We apologize for falling short of your expectations.

8/10 Good

Lorin

Business traveller
Liked: Staff & service, property conditions & facilities
Staff is always helpful. Appreciate covered parking when available. Love the size and amenities of the room. Beds are comfortable
Stayed 3 nights in Apr 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay with family
Stayed 7 nights in Apr 2024
Response from gm on 23 Apr 2024
Thank you for the rating. We hope to see you again.

8/10 Good

A

Stayed 1 night in Apr 2024
Response from gm on 23 Apr 2024
Thank you for the rating. We hope to see you again.

8/10 Good

Tracey, Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location… I would stay again!
Stayed 3 nights in Apr 2024
Response from gm on 15 Apr 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was really great!
Stayed 4 nights in Apr 2024
Response from gm on 15 Apr 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

8/10 Good

Dmytro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from gm on 15 Apr 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

8/10 Good

Diana, Querétaro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very well located. There are certain areas of the hotel that look old (seems it was a reburbished hotel).
Stayed 3 nights in Apr 2024
Response from gm on 15 Apr 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Andrea

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was decent
Stayed 3 nights in Apr 2024
Response from gm on 15 Apr 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Andrii

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
despite the fact that the hotel is not new, everything is quite clean and tidy
Stayed 3 nights in Apr 2024
Response from gm on 15 Apr 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

4/10 Poor

Tamadja

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel VERY wore down.. anything pass the check in desk SINK ESPECIALLY THE ROOM…the tub is diiirty and there are all kinds of cracks in the structure…this is no where near the pictures they have posted now
Stayed 1 night in Apr 2024
Response from gm on 15 Apr 2024
Thank you for taking time to post a review concerning your stay with us. We apologize for falling short of your expectations.

6/10 Okay

Akiko

Liked: Staff & service
Stayed 19 nights in Mar 2024
Response from gm on 23 Apr 2024
Thank you for the rating. We hope to see you again.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and friendly. Quick check in. Rooms were nice and clean
Stayed 1 night in Mar 2024
Response from gm on 15 Apr 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from gm on 1 Apr 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much . It was great didn't have any problems. The location was nice , everything close by.
Stayed 2 nights in Mar 2024
Response from gm on 25 Mar 2024
Thank you for posting a review concerning your stay with us. We hope to see you again.

8/10 Good

Carmen

Clean and peaceful
Stayed 1 night in Mar 2024
Response from gm on 25 Mar 2024
Thank you for posting a review concerning your stay with us. We hope to see you again.

8/10 Good

Diamond

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from gm on 25 Mar 2024
Thank you for posting a review concerning your stay with us. We hope to see you again.

10/10 Excellent

isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SO CONVENIENT TO EVERYTHING WE WANTED TO SEE AND DO IN THE UPTOWN AREA. CHECK IN AND CHECK OUT WERE EASY.
Stayed 4 nights in Mar 2024
Response from gm on 25 Mar 2024
Thank you for posting a review concerning your stay with us. We hope to see you again.

6/10 Okay

Brent, Edmonton

Travelled with partner
My wife and I were there for 5 nights. The very first day I complained about the water not being hot for showers or anything else. I then sent a note to SONESTA CORPORATE. Nothing happened to fix the problem. We just had 5 days of warm to colder showers. I will not stay at a Sonesta hotel again.
Stayed 5 nights in Mar 2024
Response from gm on 25 Mar 2024
Thank you for posting a review concerning your stay with us. We are sorry we fell short of your expectations.

10/10 Excellent

Edria, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at Sonesta each time I come to Houston. It doesn’t matter the event, this place is clean, quiet, comfortable, and affordable. The staff is easy to get along with and accommodating.
Stayed 2 nights in Mar 2024
Response from gm on 23 Apr 2024
Thank you for the rating. We hope to see you again.

4/10 Poor

Chi

Travelled with pets, Travelled with partner
Disliked: Amenities, property conditions & facilities
First time staying here and we probably won’t return. We reserved a roll in shower accessible room but when we checked in, we got a standard room. The guest service guy told us the booking code was different from their booking code so they do not have that room. He got me another room with an accessible shower but little pressure from the water and the room did not cool down even running the AC for hours. The room was a little outdated. Chips on doors and paint peeling from the walls. Hallways were dark and the floors are uneven and a little dirty. The only pro to this stay was the staff are friendly and helpful.
Stayed 1 night in Mar 2024
Response from gm on 14 Mar 2024
Thank you for taking time to post a review concerning your stay with us. We apologize for our shortcomings and will use the information you provided to better our product.

6/10 Okay

Jose, Fort Worth

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The person do my check in was not professional
Stayed 1 night in Mar 2024
Response from gm on 14 Mar 2024
Thank you for taking time to post a review concerning your stay with us. We will use the information provided to better our product.

8/10 Good

Stacie

Stayed 1 night in Mar 2024
Response from gm on 23 Apr 2024
Thank you for the rating. We hope to see you again.

10/10 Excellent

Hugo

Stayed 1 night in Mar 2024
Response from gm on 23 Apr 2024
Thank you for the rating. We hope to see you again.

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from gm on 14 Mar 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

John

Stayed 2 nights in Mar 2024
Response from gm on 23 Apr 2024
Thank you for the rating. We hope to see you again.

10/10 Excellent

Wendy

Stayed 1 night in Mar 2024
Response from gm on 23 Apr 2024
Thank you for the rating. We hope to see you again.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
We keep returning to this property because we feel safe and it’s convenient to our son’s house. The staff are always friendly and helpful. The room and common areas are is always clean and fresh smelling.
Stayed 2 nights in Feb 2024
Response from gm on 8 Mar 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

4/10 Poor

Bruce

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
NO HOT water !!!! Old toilet sat so low it was crazy . Paint was all touched up thru out instead of a repaint . Cracks in Sheetrock all over . Way over priced except for location !!
Stayed 3 nights in Feb 2024
Response from gm on 8 Mar 2024
Thank you for taking time to post a review concerning your stay with us. We apologize for our short comings. We will use the information provided to better our products.

4/10 Poor

CARINA, Houston

Travelled with partner
Disliked: Amenities, property conditions & facilities
We made a reservation for 5 or 6 days but we left after three. The room was a "suite", but so full of furniture that it was crowded and felt suffocating. Whomever decorated it clearly lacked any sense of color or any intelligence to mmake it comfortable. Carpet was tattered, dirty and torn in places. The bathroom pain was peeling and there was mold in some corners of the floor. It was all a shame because the location is perfect. The staff was nice, but aloof. We could not wait to get out of there.
Stayed 7 nights in Feb 2024
Response from gm on 26 Feb 2024
Thank you for taking time to post a review concerning your stay with us. We apologize for falling short of your expectations and will use the information you provided to better our product.

6/10 Okay

Cheryl

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from gm on 14 Mar 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Carlos

Stayed 1 night in Feb 2024
Response from gm on 25 Mar 2024
Thank you for posting a review concerning your stay with us. We hope to see you again.

4/10 Poor

Fernando

Liked: Staff & service
Disliked: Property conditions & facilities
No hot water. Had a cold shower two consecutive days! Terrible
Stayed 2 nights in Feb 2024
Response from gm on 26 Feb 2024
Thank you for taking time to post a review concerning your stay with us. We apologize for falling short of your expectations. We will use the information provided to better our product.

10/10 Excellent

Nicolas Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk agent was polite and he have us the room at 11:30am.
Stayed 1 night in Feb 2024
Response from gm on 22 Feb 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

6/10 Okay

Vladimir, Austin

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is old and rooms need to be renovated. The shower hardware is rusted and the bathtub floor is dangerously slippery.
Stayed 4 nights in Feb 2024
Response from gm on 22 Feb 2024
Thank you for taking time to post a review concerning your stay with us. We are sorry for the inconvenience you had while staying with us.

8/10 Good

Romylia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice place to stay. We had the king bed and our sleep is awesome. Room is spacious with mini kitchenette. Great location very near to Galleria mall. Breakfast is good with choices of creamer for coffee lovers. The only thing is no complimentary water and no nearby places for grocery shopping, other than that everything is great! I will definitely stay there if I will visit Houston again. Thanks for a nice stay Sonesta!
Stayed 3 nights in Feb 2024
Response from gm on 22 Feb 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Night staff was great. Thanks Kirk
Stayed 3 nights in Feb 2024
Response from gm on 22 Feb 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel, small, super clean, the room had a kitchenette the bed super comfortable, so clean and inviting! A super friendly and very attentive staff. I had dinner across the street, and Galleria is a block away. The area is very safe. I HIGHLY recommend it.
Stayed 1 night in Feb 2024
Response from gm on 22 Feb 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

8/10 Good

damaris

Liked: Cleanliness, staff & service
Everything was okay. Only bummer was that breakfast is over at 9am.
Stayed 1 night in Feb 2024
Response from gm on 22 Feb 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Barbara

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast and great employees.
Stayed 5 nights in Feb 2024
Response from gm on 22 Feb 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

8/10 Good

Dorcas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A neat and affordable hotel suitable for long stays.
Stayed 3 nights in Feb 2024
Response from gm on 22 Feb 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

8/10 Good

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good property, the breakfast was great and the housekeeping was very good. The only thing is, the suites are very very small, not like pictured. That was quite disappointing and the room felt very cramped
Stayed 4 nights in Jan 2024
Response from gm on 22 Feb 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

8/10 Good

Aelia

Stayed 1 night in Feb 2024
Response from gm on 25 Mar 2024
Thank you for posting a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Claudio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super clean and surprisingly affordable for what you get! I’ve stayed here every time I come to Houston
Stayed 1 night in Jan 2024
Response from gm on 5 Feb 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.