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Reviews of The Chifley Houston, Tapestry Collection by Hilton

4 out of 5
The Chifley Houston, Tapestry Collection by Hilton
2400 West Loop S, Houston, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 547 out of 1012 reviews" "
Rating 8 - Good. 236 out of 1012 reviews" "
Rating 6 - Okay. 97 out of 1012 reviews" "
Rating 4 - Poor. 69 out of 1012 reviews" "
Rating 2 - Terrible. 63 out of 1012 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean. The staff were very nice and helpful. The aesthetics were very pleasing. The only thing I did not like was that there’s no microwave or iron in the rooms.
Stayed 2 nights in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property for the price. Very convenient for work. Don’t like the parking at $30 per day.
Stayed 3 nights in Mar 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here. 10/10
Stayed 4 nights in May 2024

10/10 Excellent

Shaquana Nichelle

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience. First time at this location and i can say i will be back. Angela at the front desk was very helpful
Stayed 2 nights in May 2024

10/10 Excellent

Melvin

Liked: Cleanliness, amenities, property conditions & facilities
Looks cool
Stayed 1 night in May 2024

10/10 Excellent

Mikhail, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Huge sparkling clean suite
Stayed 1 night in May 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stellar
Stayed 2 nights in May 2024

4/10 Poor

Jimmette

Disliked: Cleanliness, staff & service, property conditions & facilities
Had trouble getting out the garage 30min or more . At a time! The whole 4 days! Very irritating
Stayed 3 nights in May 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay here. Staff is always amazing. Room immaculate.
Stayed 1 night in Apr 2024

8/10 Good

Tramel

Travelled with group
Liked: Cleanliness, property conditions & facilities
Would definitely stay there again
Stayed 2 nights in Apr 2024

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Treana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, property was clean, and the restaurant was nice. The food was pretty good especially the nacho appetizer. Although it sits right off the freeway, it was pretty quiet.
Stayed 3 nights in Apr 2024
Response from Mary on 30 Apr 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Asia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great clean property! Will be back when I get to visit again!
Stayed 3 nights in Apr 2024
Response from Mary on 30 Apr 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience. We look forward to welcoming you again soon!

8/10 Good

Joycelyn

Liked: Cleanliness, staff & service, property conditions & facilities
At the time of our stay, the pool wasn’t open because they were doing renovations.
Stayed 3 nights in Apr 2024
Response from Mary on 30 Apr 2024
Thank you so much for your feedback! We look forward to welcoming you again soon!

8/10 Good

Tristant

Liked: Cleanliness, staff & service, property conditions & facilities
Great property! However self parking was $32/day and valet was $42/day….
Stayed 2 nights in Apr 2024
Response from Mary on 25 Apr 2024
Good afternoon,Glad you enjoyed the hotel.

10/10 Excellent

Janell

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay at this hotel, I would definitely come back. The hotel was very nice I loved my room and the service was amazing. I would highly recommend this hotel to my family and friends when they visit Houston.
Stayed 2 nights in Apr 2024
Response from Mercedes Nava- Administrative Assistant on 22 Apr 2024
Hi Janell, thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed your stay with us. We can't wait to welcome you back!

10/10 Excellent

Oriyana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 4 nights in Apr 2024
Response from Mercedes Nava- Administrative Assistant on 22 Apr 2024
Thank you for taking the time to leave us a review. We can't wait to welcome you back when your travels allow.

10/10 Excellent

JUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & nice hotel near the Galleria area.
Stayed 2 nights in Apr 2024
Response from Mercedes Nava- Administrative Assistant on 22 Apr 2024
We're thrilled to hear that we've met your expectations. We you stay with us again when your travels allow.

10/10 Excellent

Jonathan

Stayed 3 nights in Apr 2024

10/10 Excellent

Chidinma

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 3 nights in Apr 2024
Response from Mercedes Nava- Administrative Assistant on 22 Apr 2024
We're thrilled you loved your stay with us, we hope to welcome you back again soon!

10/10 Excellent

Hiten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mercedes Nava- Administrative Assistant on 22 Apr 2024
Thank you for taking the time to leave a review, we hope to see you again soon when your travels allow!

10/10 Excellent

faisal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2024
Response from Mercedes Nava- Administrative Assistant on 22 Apr 2024
Thank you for taking the time to leave a review, we hope to welcome you back again soon when your travels allow!

10/10 Excellent

MeOcha

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome clean room down to the bar vibes
Stayed 1 night in Apr 2024
Response from Mary on 9 Apr 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us.

10/10 Excellent

Alyse

Stayed 2 nights in Apr 2024
Response from Mary on 30 Apr 2024
Thank you so much for your wonderful feedback!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mary on 9 Apr 2024
Thank you so much for your feedback!

8/10 Good

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Mary on 4 Apr 2024
Thank you so much for your feedback! We look forward to welcoming you again soon!

10/10 Excellent

Yaa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Really clean and cute! The customer service is also great!
Stayed 2 nights in Mar 2024
Response from Mary on 2 Apr 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

8/10 Good

Taylor

Travelled with family
Liked: Cleanliness, property conditions & facilities
Restaurant availability was very minimal. Cost for breakfast much more than should of been.
Response from Mary on 2 Apr 2024
I'm sorry to hear that your experience with restaurant availability and breakfast cost was not satisfactory. We look forward to welcoming you again soon!

10/10 Excellent

LaShunda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I am planning to stay here, again. The two things that I didn’t enjoy was an item from their breakfast buffet and lunch/dinner menu. . The pancakes weren’t fresh and the bbq wings we had for lunch tasted old and salty.
Stayed 2 nights in Mar 2024
Response from Mary on 2 Apr 2024
Thank you for sharing your feedback with us. We are truly sorry to hear that you did not enjoy the pancakes from our breakfast buffet and found the BBQ wings to be old and salty during your recent stay. Your satisfaction is our top priority, and we apologize for any disappointment caused. We look forward to welcoming you again soon!

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! It was in close proximity of so many things. Will stay here again. The hold fee per night was a little higher than average however.
Stayed 3 nights in Mar 2024
Response from Mary on 2 Apr 2024
Thank you for reaching out to us and sharing your feedback. We sincerely appreciate your comments and are glad to hear that you enjoyed your stay overall. We look forward to welcoming you again soon!

6/10 Okay

Irving

Stayed 3 nights in Mar 2024
Response from Mercedes Nava- Administrative Assistant on 22 Apr 2024
Thank you for taking the time to leave us a review, for training purposes would you be willing to provide more feedback for what we could have done to improve your overall experience?

10/10 Excellent

Kyia

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and ambience of hotel are price worthy. Rooms are spacious enough and still provide an at-home but away feeling.
Stayed 2 nights in Mar 2024
Response from Evan Johnson on 29 Mar 2024
We're glad to hear you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Myrine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean & good atmosphere
Stayed 3 nights in Mar 2024
Response from Evan Johnson on 29 Mar 2024
We're glad to hear you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from Mercedes Nava- Administrative Assistant on 22 Apr 2024
Thank you for taking the time to leave us a review, we hope to welcome you again soon when your travels allow!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Mary on 21 Mar 2024
Thank you so much for your feedback! We look forward to welcoming you again soon!

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024
Response from Mary on 21 Mar 2024
Thank you so much for your feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

Melinda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed here recently for two days during my daughter’s spring break from college. We absolutely loved our stay and every place we visited was near our hotel so that was a plus.
Stayed 2 nights in Mar 2024
Response from Mary on 21 Mar 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

Julie

Stayed 3 nights in Mar 2024
Response from Mary on 9 Apr 2024
Thank you so much for your feedback!

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio.
Stayed 1 night in Mar 2024
Response from Mary on 21 Mar 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service. We look forward to welcoming you again soon!

10/10 Excellent

DeAndre D

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were phenomenal in every way. Extra shout out to the housekeeping staff they were amazing.
Stayed 3 nights in Mar 2024
Response from Mary on 21 Mar 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

8/10 Good

DeAndreia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We loved everything about the hotel. It was nice, spacious and clean. The only thing we didn’t like was getting out of the parking garage was hectic. The garage wouldn’t let us out automatically and there would be a line of cars trying to exit.
Stayed 2 nights in Mar 2024
Response from Mary on 21 Mar 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

8/10 Good

MIYUKI, Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like being so close to the expressway because it was noisy and the pool area wasn’t relaxing because the walkway is right there with lots of noise as well. However, the accommodations in the room were very nice and the room was spacious and clean. Front hotel staff were very pleasant and helpful. Self-parking was extremely convenient.
Stayed 2 nights in Mar 2024
Response from Mary on 21 Mar 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

Cabrielle, San Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Staff was great. Great bar and food. Nice rooms.
Stayed 2 nights in Mar 2024
Response from Mary on 15 Mar 2024
Thank you so much for your feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

10/10 Excellent

Alquinton

Stayed 3 nights in Feb 2024
Response from Evan Johnson on 29 Mar 2024
We're glad to hear you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Carlos M

Liked: Amenities, property conditions & facilities
Great hotel highly recommended
Stayed 1 night in Mar 2024
Response from Evan Johnson on 9 Mar 2024
We're glad to hear you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed the night and had no issues and the staff was friendly.
Stayed 1 night in Mar 2024
Response from Mary on 5 Mar 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

4/10 Poor

Patrick

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front desk agent was very rude when I asked about a floor fan for the room. I requested one when I made the reservation, as well as to be put on a high floor ( away from street noise), no fan , and of course they put me on the 3rd floor right next to the Freeway ! Toilet ran continuously when you flushed it, A/C barely worked, and I reserved a KING ROOM, and got a room with 2 queen beds !!! Unbelievable
Stayed 1 night in Feb 2024
Response from Evan Johnson on 28 Feb 2024
I apologize that we fell short of your expectations during your stay with us, we hope to see you again soon so that we can provide you with the best possible experience. In the future I would recommend booking one of our City View rooms which would guarantee a high floor. I will ensure that we address the other issues as well in the room. Again, we hope to see you again in the future.

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg me and my other friend loved the hotel and the location. The room was big and very spacious. We loved everything about the hotel.
Stayed 2 nights in Feb 2024
Response from Evan Johnson on 26 Feb 2024
We're glad to hear you enjoyed your stay with us! We hope to see you again soon!