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Palace Inn and Suites - Willowbrook Mall
2.5 star property

Hotel with free breakfast, walk to Willowbrook Mall

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your current months are May, 2024 and June, 2024.
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June 2024

Palace Inn and Suites - Willowbrook Mall

Photo gallery for Palace Inn and Suites - Willowbrook Mall

Fridge, microwave
Spa
Exterior
Desk, iron/ironing board, cots/infant beds, free WiFi
Free toiletries, towels

Overview of Palace Inn and Suites - Willowbrook Mall

Reviews
5.8

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning
  • HousekeepingHousekeepingHousekeeping
  • 24/7 front desk24/7 front desk24/7 front desk

Explore the area

Map
12951 Willow Centre Drive, Houston, TX, 77069
  • Popular LocationWillowbrook Mall9 min walk
  • Popular LocationVintage Park6 min drive
  • Popular LocationSam Houston Race Park7 min drive
  • AirportHouston, TX (IAH-George Bush Intercontinental)21 min drive
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Room options

View all photos for Room, 2 Queen Beds, Non Smoking, Kitchenette

Desk, iron/ironing board, cots/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking, Kitchenette

Highlights

Separate dining area
Air conditioning
Kitchenette
Fridge
TV
Private bathroom
Microwave
Cookware/dishes/utensils
  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cots/infant beds, free WiFi

Room, 1 King Bed, Smoking, Refrigerator & Microwave

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
TV
Private bathroom
Microwave
Digital channels
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Smoking, Kitchenette

Desk, iron/ironing board, cots/infant beds, free WiFi

Room, 2 Queen Beds, Smoking, Kitchenette

Highlights

Separate dining area
Air conditioning
Kitchenette
Fridge
TV
Private bathroom
Microwave
Cookware/dishes/utensils
  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cots/infant beds, free WiFi

Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
TV
Private bathroom
Microwave
Digital channels
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

About the area

Houston

Palace Inn and Suites - Willowbrook Mall is located in FM 1960, a neighbourhood in Houston. Houston National Cemetery and Cypress Top Historic Park are local landmarks, and travellers looking to shop may want to visit Willowbrook Mall and Vintage Park. Looking to enjoy an event or a game while in town? See what's going on at Stone Moves Indoor Rock Climbing, or consider a night out at Sandlewood Manor.
Visit our Houston travel guideOpens in a new window

What's nearby

  • Willowbrook Mall - 9 min walk
  • Houston Methodist Willowbrook Hospital - 3 min drive
  • Champions Golf Club - 3 min drive
  • Vintage Park - 6 min drive
  • Sam Houston Race Park - 7 min drive

Getting around

  • Houston Station - 28 min drive
  • George Bush Intercontinental Airport (IAH) - 21 min drive

Restaurants

  • Chick-Fil-A - 7 min walk
  • In-N-Out Burger - 14 min walk
  • Whataburger - 4 min walk
  • Estar Chinese Buffet - 2 min walk
  • Raising Cane's Chicken Fingers - 12 min walk

About this property

Palace Inn and Suites - Willowbrook Mall

Hotel located in FM 1960
Close to Willowbrook Mall, Palace Inn and Suites - Willowbrook Mall provides amenities such as free continental breakfast. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Free self-parking
  • A 24-hour front desk, luggage storage and a vending machine
Room features
All 50 rooms boast comforts such as air conditioning and separate dining areas, as well as perks such as free WiFi.
More amenities include:
  • Fridges, microwaves and irons/ironing boards
  • TVs with premium channels
  • Separate dining areas, cots/infant beds and daily housekeeping

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Daily housekeeping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Towels

Entertainment

  • Pay films
  • TV with premium digital channels

Food and drink

  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are available for USD 10 per stay

Payment types at the property

Important information

Optional extras

  • Crib (infant bed) fee: USD 10 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Palace Inn Willowbrook Mall
And Suites Willowbrook Mall
Palace Inn Suites Willowbrook Mall
Palace Inn and Suites - Willowbrook Mall Hotel
Palace Inn and Suites - Willowbrook Mall Houston
Palace Inn and Suites - Willowbrook Mall Hotel Houston

Frequently asked questions

Is Palace Inn and Suites - Willowbrook Mall pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palace Inn and Suites - Willowbrook Mall?

Self-parking is free at this property.

What time is check-in at Palace Inn and Suites - Willowbrook Mall?

Check-in start time: 3 PM; check-in end time: 5:30 AM.

What time is check-out at Palace Inn and Suites - Willowbrook Mall?

Checkout is at 11 AM.

Where is Palace Inn and Suites - Willowbrook Mall located?

Located in FM 1960, this hotel is within a 10-minute walk of Stone Moves Indoor Rock Climbing and Willowbrook Mall. Houston Methodist Willowbrook Hospital and Mountasia Houston are also within 2 miles (3 km).

Palace Inn and Suites - Willowbrook Mall Reviews

Reviews

5.8
Rating 10 - Excellent. 4 out of 18 reviews" "
Rating 8 - Good. 3 out of 18 reviews" "
Rating 6 - Okay. 3 out of 18 reviews" "
Rating 4 - Poor. 4 out of 18 reviews" "
Rating 2 - Terrible. 4 out of 18 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, very kind and attended to everything I needed.
Stayed 2 nights in Feb 2021

2/10 Terrible

Verified traveller

Travelled with family
Extremely in satisfied
I can’t properly review this hotel Bc I didn’t stay there. Even though I paid for my booking through hotels.com I got the hotel and they don’t even work with hotels.com. When they relocated me it was to the most terrible place that didn’t even have a remote for the tv. Terrible experience. Very unhappy.
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, they just need a swimming pool
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities
I asked for a smoke free 2 queen size room on the first floor. I received a two queen size smoke room on the the second floor. I could smell weed through the vents. I had cigarette wholes on my comforter. Had to kill a roach. I specifically called and ask the receptionist if there was a table and chairs in the kitchenette area and was told yes. When I got there there was only the desk and chair. There really wasn’t anywhere to hang your towels. It had cabinets but no paper towels or pots and pans/dishes. I didn’t like the fact that you roll over and there was the fridge next to the bed.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The nearby train (couldn't be helped) and noisy people in the parking lot at 1 in the morning soured the experience.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2018

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed for work
New hotel, average for the area. The rooms have a bit of an echo if that kind of thing bothers you.
Stayed 2 nights in Oct 2018