Title: Palace Inn and Suites - Willowbrook Mall Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Palace Inn and Suites - Willowbrook Mall Hotel in Houston with free breakfast and 24-hour front desk ![Fridge, microwave](https://images.trvl-media.com/lodging/20000000/19670000/19662900/19662861/c1ea100c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Desk, iron/ironing board, cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/20000000/19670000/19662900/19662861/bf0bc244.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Spa](https://images.trvl-media.com/lodging/20000000/19670000/19662900/19662861/bb4305a1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/20000000/19670000/19662900/19662861/8a4df223.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/20000000/19670000/19662900/19662861/0bbeb1f2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Palace Inn and Suites, steps from Willowbrook Mall, is ideal for shoppers and business travelers. Guests enjoy continental breakfast and in-room WiFi for planning activities. Luggage storage meets practical travel needs. 6.0 ## Popular amenities - Breakfast included - Housekeeping - Parking included - 24/7 front desk - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov 23 - Nov 24](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=19662861&PinnedHotelID=19662861&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=19662861&PinnedHotelID=19662861&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 24 - Nov 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=19662861&PinnedHotelID=19662861&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=19662861&PinnedHotelID=19662861&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=19662861&PinnedHotelID=19662861&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=19662861&PinnedHotelID=19662861&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=19662861&PinnedHotelID=19662861&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=19662861&PinnedHotelID=19662861&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Desk, iron/ironing board, cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/20000000/19670000/19662900/19662861/e8ccbb4c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Non Smoking, Refrigerator & Microwave ### Highlights Separate dining area Separate sitting area Air conditioning Fridge TV Private bathroom Microwave Digital channels - 355 sq ft - Sleeps 3 - 1 King Bed ![Desk, iron/ironing board, cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/20000000/19670000/19662900/19662861/0278aa19.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Queen Beds, Non Smoking, Kitchenette ### Highlights Separate dining area Air conditioning Kitchenette Fridge TV Private bathroom Microwave Stovetop - 360 sq ft - Sleeps 4 - 2 Queen Beds ![Desk, iron/ironing board, cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/20000000/19670000/19662900/19662861/c7de8ab0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Smoking, Refrigerator & Microwave ### Highlights Separate dining area Separate sitting area Air conditioning Fridge TV Private bathroom Microwave Digital channels - 360 sq ft - Sleeps 2 - 1 King Bed ![Desk, iron/ironing board, cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/20000000/19670000/19662900/19662861/0278aa19.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Queen Beds, Smoking, Kitchenette ### Highlights Separate dining area Air conditioning Kitchenette Fridge TV Private bathroom Microwave Stovetop - 360 sq ft - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![Front of property](https://images.trvl-media.com/lodging/67000000/66960000/66954200/66954154/4d94e615.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### La Colombe d'Or Hotel Montrose - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHouston-Hotels-Palace-Inn-And-Suites-Willowbrook-Mall.h19662861.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHouston-Hotels-Palace-Inn-And-Suites-Willowbrook-Mall.h19662861.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C29.96518%2C-95.53580&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=PKfwq4ua6drZAkBOxLdYw4UFDbM=) 12951 Willow Centre Drive, Houston, TX, 77069 #### What's nearby - Stone Moves Indoor Rock Climbing - 3 min walk - 0.2 miles - Willowbrook Mall - 8 min walk - 0.5 miles - Houston Methodist Willowbrook Hospital - 17 min walk - 0.9 miles - Aerodrome - 4 min drive - 1.7 miles - Champions Golf Club - 4 min drive - 1.4 miles #### Getting around - Houston Station - 28 min drive - George Bush Intercontinental Airport (IAH) - 21 min drive #### Restaurants - ‪Chick-fil-A - ‬6 min walk - ‪In-N-Out Burger - ‬14 min walk - ‪Food Court (Willowbrook Mall) - ‬15 min walk - ‪Starbucks - ‬15 min walk - ‪Raising Cane's Chicken Fingers - ‬12 min walk ## About this property ### Palace Inn and Suites - Willowbrook Mall Property highlights Palace Inn and Suites - Willowbrook Mall provides free continental breakfast and more. Stay connected with free in-room WiFi. Other perks at this hotel include: - Free self-parking - A vending machine, a 24-hour front desk and luggage storage Room features All 50 rooms boast comforts such as air conditioning and separate dining areas, as well as perks such as free WiFi. More amenities include: - Fridges, microwaves and irons/ironing boards - TVs with premium channels - Separate dining areas, cots/infant beds and daily housekeeping ## Similar properties ![Free daily continental breakfast ](https://images.trvl-media.com/lodging/20000000/19720000/19717600/19717595/51bdf4eb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Palace Inn Blue Tomball Parkway Houston - Breakfast included - Parking included - Free WiFi - Air conditioning 9.2 Wonderful 529 reviews £54 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=19717595&PinnedHotelID=19717595&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Room, 2 Queen Beds, Non Smoking, Kitchenette | Iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/19000000/18820000/18812000/18811927/2251e0a8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Haven Inn & Suites Willowbrook Willowbrook - Parking included - Free WiFi - Air conditioning - 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Cot (surcharge) - In-room microwave - In-room refrigerator - Separate in-room dining area ### Conveniences - 24-hour front desk - Luggage storage - Vending machine ### Guest services - Housekeeping (daily) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Wheelchair-accessible parking - Wheelchair-accessible path of travel ## Room amenities ### Bedroom - Cot (surcharge) ### Bathroom - Free toiletries - Towels provided ### Entertainment - Pay films - TV with premium digital channels ### Food and drink - Microwave - Refrigerator - Separate dining area ### More - Air conditioning - Desk - Iron/ironing board ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 5:30 AM ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are available for USD 10 per stay ### Payment types at the property ## Important information ### Optional extras - Crib (infant bed) fee: USD 10 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Palace Inn Willowbrook Mall And Suites Willowbrook Mall Palace Inn Suites Willowbrook Mall Palace Inn and Suites - Willowbrook Mall Hotel Palace Inn and Suites - Willowbrook Mall Houston Palace Inn and Suites - Willowbrook Mall Hotel Houston ## Frequently asked questions ### Is Palace Inn and Suites - Willowbrook Mall pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Palace Inn and Suites - Willowbrook Mall? > Self-parking is free at this property. ### What time is check-in at Palace Inn and Suites - Willowbrook Mall? > Check-in start time: 3 PM; check-in end time: 5:30 AM. ### What time is check-out at Palace Inn and Suites - Willowbrook Mall? > Checkout is at 11 AM. ### Where is Palace Inn and Suites - Willowbrook Mall located? > Situated in Houston, this hotel is within a 10-minute walk of Stone Moves Indoor Rock Climbing and Willowbrook Mall. Houston Methodist Willowbrook Hospital and Mountasia Houston are also within 2 miles (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Palace Inn and Suites - Willowbrook Mall Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.6 Cleanliness ### 8.4 Location ### 7.2 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 4 8 - Good 3 6 - Okay 3 4 - Poor 4 2 - Terrible 4 ### 10/10 Excellent #### Jacqueline 31 Dec 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful! Nice place, nice people. Would definitely stay again. ##### Jacqueline Stayed 1 night in Dec 2017 ### 8/10 Good #### Verified traveller 25 Feb 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was excellent, very kind and attended to everything I needed. ##### Verified traveller Stayed 2 nights in Feb 2021 ### 2/10 Terrible #### Verified traveller 21 Feb 2021 #### Extremely in satisfied I can’t properly review this hotel Bc I didn’t stay there. Even though I paid for my booking through hotels.com I got the hotel and they don’t even work with hotels.com. When they relocated me it was to the most terrible place that didn’t even have a remote for the tv. Terrible experience. Very unhappy. ##### Verified traveller Stayed 1 night in Feb 2021 ### 10/10 Excellent #### Verified traveller 9 Jun 2019 Liked: Cleanliness, staff & service, property conditions & facilities Everything was great, they just need a swimming pool ##### Verified traveller Stayed 1 night in Jun 2019 ### 4/10 Poor #### Verified traveller 13 May 2019 Disliked: Staff & service, amenities I asked for a smoke free 2 queen size room on the first floor. I received a two queen size smoke room on the the second floor. I could smell weed through the vents. I had cigarette wholes on my comforter. Had to kill a roach. I specifically called and ask the receptionist if there was a table and chairs in the kitchenette area and was told yes. When I got there there was only the desk and chair. There really wasn’t anywhere to hang your towels. It had cabinets but no paper towels or pots and pans/dishes. I didn’t like the fact that you roll over and there was the fridge next to the bed. ##### Verified traveller Stayed 2 nights in May 2019 ### 6/10 Okay #### Verified traveller 19 Nov 2018 Liked: Cleanliness, staff & service The nearby train (couldn't be helped) and noisy people in the parking lot at 1 in the morning soured the experience. ##### Verified traveller Stayed 1 night in Nov 2018 ### 6/10 Okay #### Matthew 24 Oct 2018 Liked: Cleanliness, property conditions & facilities, room comfort #### Stayed for work New hotel, average for the area. The rooms have a bit of an echo if that kind of thing bothers you. ##### Matthew Stayed 2 nights in Oct 2018 ### 2/10 Terrible #### Sam 18 Jun 2018 Disliked: Staff & service, room comfort #### Romantic night out, wow. The air after 2 hours was still at 87% , the television did not work room hot, could not get a refund due to the fact I booked on line ##### Sam Stayed 1 night in Jun 2018 ### 6/10 Okay #### Ronald 14 Apr 2018 Disliked: Cleanliness, room comfort #### Weekend in houston There were no bathroom tissue,no coffee pot although the fixings were there. No coat hangers, no caddy to place suitcases.the thermostat only had heat/ cool switch and fan switch couldn’t adjust turn it down and it would go back to the settings reading down to 72degrees it would go back to 78 same for the heat side. The staff was very helpful ##### Ronald ### 4/10 Poor #### Vick, willowbrook Houston 29 Mar 2018 Disliked: Cleanliness, property conditions & facilities, room comfort #### Nice location close to the mall The room was not cleaned it had dust in the floor and the bed was not comfortable I woke up itching. ##### Vick Stayed 1 night in Mar 2018 ### 10/10 Excellent #### Stanley 11 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great experience. Newly opened, so very clean. Amenities were average, but overall a very good experience. Price was well below what I would expect for same stay at competition. ##### Stanley Stayed 1 night in Jan 2018 ### 10/10 Excellent #### Verified traveller 25 Dec 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice,perfect location and the staffs are nice Was wonderful. My wife and I enjoyed it The price was great. The atmosphere was great ##### Verified traveller Stayed 2 nights in Dec 2017 ### 2/10 Terrible #### Verified traveller 21 Mar 2021 ##### Verified traveller Stayed 1 night in Feb 2021 ### 2/10 Terrible #### Verified traveller 13 Jan 2020 ##### Verified traveller Stayed 1 night in Jan 2020 ### 8/10 Good #### Verified traveller 1 Jun 2019 ##### Verified traveller Stayed 1 night in May 2019 ### 4/10 Poor #### Verified traveller 13 Nov 2018 ##### Verified traveller Stayed 1 night in Nov 2018 ### 4/10 Poor #### Jared 7 Sept 2018 ##### Jared Stayed 1 night in Aug 2018 ### 8/10 Good #### Verified traveller 14 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 1 night in Jun 2018 ## Expedia's Latest Trends ### Hotels > [AC Hotel by Marriott Dallas Downtown](https://www.expedia.co.uk/Dallas-Hotels-AC-Hotel-By-Marriott-Dallas-Downtown.h18228514.Hotel-Information) > > [Fairmont Austin](https://www.expedia.co.uk/Austin-Hotels-Fairmont-Austin.h18156638.Hotel-Information) > > [AC Hotel by Marriott Houston Downtown](https://www.expedia.co.uk/Houston-Hotels-AC-Hotel-By-Marriott-Houston-Downtown.h36715633.Hotel-Information) > > [Hyatt Regency Houston/Galleria](https://www.expedia.co.uk/Houston-Hotels-Hyatt-Regency-HoustonGalleria.h10620692.Hotel-Information) > > [Downright Austin, A Renaissance Hotel](https://www.expedia.co.uk/Austin-Hotels-Downright-Austin.h7518.Hotel-Information) > > [Staybridge Suites Houston Galleria Area by IHG](https://www.expedia.co.uk/Houston-Hotels-Staybridge-Suites-Houston-Galleria-Area.h57536940.Hotel-Information) > > [Crowne Plaza Dallas Downtown by IHG](https://www.expedia.co.uk/Dallas-Hotels-Crowne-Plaza-Hotel-Dallas-Downtown.h40414.Hotel-Information) > > [Hyatt Regency Dallas](https://www.expedia.co.uk/Dallas-Hotels-Hyatt-Regency-Dallas.h24753.Hotel-Information) > > [Hilton Americas-Houston](https://www.expedia.co.uk/Houston-Hotels-Hilton-Americas-Houston.h976144.Hotel-Information) > > [Sonesta Hotel Houston IAH Airport](https://www.expedia.co.uk/Houston-Hotels-Sonesta-Hotel-Houston-IAH-Airport.h23787.Hotel-Information) > > [Club Wyndham Austin](https://www.expedia.co.uk/Austin-Hotels-Club-Wyndham-Austin.h20597750.Hotel-Information) > > [Hyatt Regency Houston Downtown](https://www.expedia.co.uk/Houston-Hotels-Hyatt-Regency-Houston.h20005.Hotel-Information) > > [The Reside](https://www.expedia.co.uk/Houston-Hotels-The-Reside.h22169664.Hotel-Information) > > [Hilton Garden Inn Austin University Capitol District](https://www.expedia.co.uk/Austin-Hotels-Hilton-Garden-Inn-Austin-University-Capitol-District.h66911977.Hotel-Information) > > [Magnolia Hotel Dallas Downtown](https://www.expedia.co.uk/Dallas-Hotels-Magnolia-Hotel-Dallas-Downtown.h282336.Hotel-Information) > > [Fairmont Dallas](https://www.expedia.co.uk/Dallas-Hotels-Fairmont-Dallas.h18280.Hotel-Information) > > [Hotel Indigo Austin Downtown - University by IHG](https://www.expedia.co.uk/Austin-Hotels-Hotel-Indigo-Austin-Downtown-University.h12294834.Hotel-Information) > > [Hilton University of Houston](https://www.expedia.co.uk/Houston-Hotels-Hilton-University-Of-Houston.h40758.Hotel-Information) > > [Hyatt House Austin/Downtown](https://www.expedia.co.uk/Austin-Hotels-Hyatt-House-AustinDowntown.h17061159.Hotel-Information) > > [DoubleTree Suites by Hilton Austin Downtown Capitol](https://www.expedia.co.uk/Austin-Hotels-DoubleTree-Suites-By-Hilton-Austin.h24523.Hotel-Information) > > [The Driskill, in The Unbound Collection by Hyatt](https://www.expedia.co.uk/Austin-Hotels-The-Driskill.h425573.Hotel-Information) > > [Hyatt Place Austin Downtown](https://www.expedia.co.uk/Austin-Hotels-Hyatt-Place-Austin-Downtown.h5437747.Hotel-Information) > > [South Congress Hotel](https://www.expedia.co.uk/Austin-Hotels-South-Congress-Hotel.h9869259.Hotel-Information) > > [Aparthotels Manchester](https://www.expedia.co.uk/Manchester-Apart-Hotels.d2205-aaApartHotels.Travel-Guide-Accommodation) > > [Moody Gardens Hotel, Spa and Convention Center](https://www.expedia.co.uk/Galveston-Hotels-Moody-Gardens-Hotel.h157238.Hotel-Information) > > [Residence Inn by Marriott Austin Downtown/Convention Center](https://www.expedia.co.uk/Austin-Hotels-Residence-Inn-By-Marriott-Austin-DowntownConvention-Center.h1453501.Hotel-Information) > > [Hotels in Dublin](https://www.expedia.co.uk/Dublin-Hotels.d178256.Travel-Guide-Hotels) > > [Holiday Inn Express & Suites Austin NW - Four Points by IHG](https://www.expedia.co.uk/Austin-Hotels-Holiday-Inn-Express-Suites-Austin-NW-Four-Points.h9836657.Hotel-Information)